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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

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125

Unresolved

547

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

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Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints page 2

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I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...

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I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...

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*From:-Hydros Villan*
*Malappuram, Kerala*
*[protected]@gmail.com*

*To:-Calicut Airport Authority, Customs and Employees*

*We are the passenger of Air Indian Express IX397 CCJ - JED on 08-Feb-2024 .We lost our (Gold 96gram and Cash 1280 Saudi Riyal) during the traveling time at Calicut Airport it's not missing from Us it's stollen by Airport staffs and Authority from our bag the person who sitting...

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Address: Jeddah

Dear,

We are the Passengers of Air Indian Express on 8/02/2024 CCJ - JED .We were lost our (GOLD & MONEY) In our Buggage.It's not first time at Calicut airport but it's want to be a last time.This is our official complaint to air Indian Express authority and managers, customs officers and whole responsible employee's.we lost (Gold 96gram, 1280 Saudi Riyal). please take the actions about this and get the reply back soon.br...

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Address: J P NAGAR BANGALORE

Dear sir,

i r.V.Keshava murthy travelled from jaipur to bangalore on 29/01/2024 by air india express - ix1932. ( pnr z7mjpd )

i have carried one hard case ( blue colour ) which is damaged in your flight cargo. We have raised a complaint near baggage pickup no 6 on the same day with mr sarang. In charge at baggage pick up point.

I am also enclosing a complaint copy ( pir )for your reference.br...

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Address: At. SANKHARU, PO. BARAPUR, GP- ARTUNG, PS-BASUDEBPUR, Dist. BHADRAK, PIN-756125, ODISHA,INDIA

Dear Sir,
I travelled Air India Express with my e-ticket having No: [protected] and Boarding PASS PNR No:T5YFHW from Bhubaneswar Airport to Delhi Airport on 25th Jan2024 and Delhi airport to ACCRA airport on 26th Jan2024.I had checked in my baggage in Bhubaneswar Airport itsel[censored]p to ACCRA airport with baggage tag No: ACC [protected].

After getting down at Delhi airport, I had taken my boarding pass from ET airlines...

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Address: PUNE

I tried three times doing web checkin in air india express website. each time it got failed due to technical issue in the website.
And a total amount of Rs 900/- was deducted .
I want refund of Rs 900/-....

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Flight got canceled by airline and they said you can Deboard now and you will get full refund but as per message it’s showing 234 Rs. only. Kindly recheck at your end.
Date : 25 Jan 2024
PNR : DUPLJY
FROM : Mumbai
To : Lucknow
Mobile: [protected]...

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Address: Indian

Due to bad behaviour from Air india express lounge area staffs i loss my duty free items.

As per forceful instruction late coming due to emegration delay they used bad words and take my duty free item there...

Im very ashamed this kind of staffs as part ofAir india express. As per my opinion Air india express need to train their staff how to talk and base level behaviour to customer......

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Hi,
I was travelling on Air India Express flight from BAH to TRV on 17/01/2024 (PNR Y1WPJF).
The service, generally was good, the flight took off and landed on schedule. However, what was irritating to me was the poor condition of the planes front toilet. The toilet seat won't stay upright in the raised position. It is matter of basic hygiene to raise the toilet seat when men urinate. Else what happens, urine could get sprayed...

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Address: Janhavi Enclave, Flat not 1209, C Block, 1st Main Ro

Sir/Madam, This is reference to my Luggage. My daughter travelled through Airindia Express PNR G7ZNJA on 14th Jan, 24.
To my surprise I saw the Check in luggage was completely damaged. Hereby i am attaching the Pics. The Handle is broken, the wheels are damaged.
How can you mis handle by daughters luggage so badly. How do you compensate the same....

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Address: Janhavi Enclave, Flat not 1209, C Block, 1st Main Ro

My luggage bag was badly damaged and Its not in a usable condition. The wheels of the bag and the handle are both broken. PNR G7ZNJA...

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Address: Door No. 54/4042 A&B, 5th Floor, Aryabhangy Pinnacle, Sahodaran Ayyappan Road, Elamkulam, Kochi 682 020, India.

Am writing to express my disappointment and frustration regarding an unfortunate incident that occurred during my recent journey on Air India Express.

On January 8, 2024, I traveled on I5-741 from Banglore to Srinagar. Unfortunately, upon collecting my checked baggage at the destination, I discovered that my traveling suitcase had been significantly damaged during the journey. It was broken and they had wrapped it in a black...

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Dear Team Air India Express

There was a name mistake in the PNR JZQ7YV and I was trying to get this corrected however the same was deny at your end, now when I'm trying to cancel the ticket for " Lakhith Agarwal " and ask for refund there would be cancellation charges of INR 3500 will be levied has been told to me by chatbot Tia.

I'm also not able to contact any customer care person over the phone to get any...

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Deposited rs 2500 on 14/12/2023&rs 1000 on 16/12/2023 not yet credited nor refunded.All deposit details provided.sent several emails and live chat but nothing done'.

This seems to be fraud company.please help recover my money....

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Address: A-15/16 Tower-A Himalaya Pride Techzone-4 Greater Noida West, Gautam Buddha Nagar, UP 201306

Flight: AIR INDIA EXPRESS I5-791
DELHI to COCHIN
PNR: M65R7Q
SEAT: 20A & 20B
Date: 6th Dec
Time: 5:25hr to 8:35hr
Delay: 1 hour

Description:
When we landed on Cochin airport and collected the baggage. On of my baggage lock was found damaged. I couldn't find any airline staff at the baggage collection belt so, I took the photos (attached below) and waited for the return flight...

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Yesterday's onward I am waiting in airport for flight . From Bombay to thiruvananthapuram at 10:15 pm.

Flight is not confirmed till now. We want compensation for this in convenience . Please give response for this....

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Address: muscat

Afsal pulukkool
Attachments
Mon, Dec 4, 10:31 AM (3 days ago)
to customersupport, apmicmct, [protected]@omantel.net.om, [protected]@gmail.com

Dear Respected team

I am Afsal and I live in Muscat oman. I booked 4 tickets to my family flight No IX 714 on[protected] from Muscat to kannur. While boarding time in my luggage she noticed one sticker, Then i changed the box and came back. Unfortunately,...

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Delhi to Kochi flight on Dec 3rd scheduled at 4:00 pm is delayed multiple times. First they notify that the flight is delayed by 30 mins at 4.30, then rescheduled to 7.00 pm and then to 7.50 pm and then 8.30 pm. None of the crew members present at the gate. My parents aged 67 and 58 had to go through the turmoil of waiting and getting delayed. They would reach kochi only after midnight. Absolutely no concern shown by the airport staff, they...

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Hi I have booked the flight from Mangalore to bangalore on 26th Nov 23 which was supposed to leave Mangalore around 12.45 pm.You announced delay as 1 hr 1.45 pm dep. AFTER 1.45 pm, again flight delayed to 3 pm. This is very horrible and are you thinking about passenger next trip towards othplace?? Because of you I have canceled the trip from bangalore to other place and around 5000 rs loss for me, also I have to stay back in bangalore, it's...

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