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Air India Express Complaints & Reviews

www.airindiaexpress.in
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Updated: Jan 21, 2025
Complaints 672
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125
Unresolved
547
So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Compensation for damages to personal passenger luggage in transit
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Air India Express reviews & complaints page 3

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V
Vijayk@007
from Bengaluru, Karnataka
Nov 23, 2023
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Flight delayed above 2 hours

Address: Bangalore, Karnataka

Flight I5 670 Bengaluru to goa delayed more than 2 hours actual time is 22:55 at 22/11/23 but they are saying estimated time is 01:05 at 23/11/23...
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A
anon4
from Midnapore, West Bengal
Nov 20, 2023
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Unexplained Cancellation Charges and Customer Inconvenience

I booked flight with AIX for Kolkata to Bangalore at 7:55 in the morning on 21st November. As one of their regular customers, I am a highflyer in Tata Neu membership and so my cancellation charges are zero for any PNR. But, in this case, I paid 7420 while booking (6920 through card and 500 through meal voucher). I have checked 7 days ago and the refund amount was showing to be 6460. now also it is showing the same amount.

I...
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S
Sreejithks
Nov 10, 2023
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Delayed flights

I had the bad experience of flying with Air Asia and Air India express multiple times. Everytime there has been a delay of more than 2 hrs. The Airline conveniently puts the blame on Air Traffic. My experience with the Airline has been on different sectors so the reasoning is just absurd. Everytime the Airline never made any attempt for service recovery. This is really unacceptable when I had paid extra for an early flight planning my day...
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S
Shamnad hameed
Nov 10, 2023
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Flight cancelled

I applied for refund after my flight was canceled on 31/10/2023. It has not yet received the amount.
PNR. VUJM6L.
Rashid Shahul Hameed. email. [protected]@gmail.com
Flight no. 537
Trivandrum to Abudhabi...
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B
Binesh Chaurasiya
Nov 9, 2023
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Delayed flights and not providing alternatives

Air india express has delayed my flights by 2h 35min which is affecting my onward journey and they are not ready to provide me other alternatives.

I planned my journey 3.5 months advanced and now because of this delay its affecting my journey.

I asked for another flight on same day, but their customer care is asking for extra money as delay is less than 3hrs. which I feel is unfair.

please help...
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H
Hafiz9972
Nov 8, 2023
Feb 19, 2024
This thread was updated on Feb 19, 2024
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Refund Request for Extra Baggage Charges - Flight [IX 822(BOEING 738] on [3/NOV/2023]

Address: FARAHANA MANZIL MEJARE POST MOODBIDRE MANGALURU DK

I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent flight with Air India Express. The details of my flight are as follows:

- Flight Number: [[IX 822(BOEING 738]]
- Date of Travel: [3/NOV/2023]

During the booking process, I attempted to add extra baggage to my reservation online, but I encountered a problem when trying to complete the payment....
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A
Anusha Najaam
Oct 31, 2023
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Unnotified early departure and multiple delays caused severe mental strain

I had a very bad experience with Air India Express due to the early departure of the booked flight and multiple delays after that.
1. I booked my ticket(I1K7WS) from Sharja to Thiruvananthapuram on flight IX536 for confirmed departure
at 11 a.m. But when I arrived at the airport at 9.00 am for my departure the airline staff merely informed me that my flight had departed already at 5.30 am on the same day.
2. I was shifted...
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K
kcsahoo
from Bhubaneshwar, Odisha
Oct 29, 2023
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Flight disconnected due to non availability of Wheel Chair which was booked before

Dear Sir,
I Sri Kishore Chandra Sahoo a disable passenger booked ticket through easymytrip to travel from Lucknow-Bhubaneswar with my escort Sri Babaji Charan Tarai. My PNR was A8YPSK. I had booked Wheel Chair too as I can not walk long distance and problem of climbing stairs. Boarding pass was issued to us at Lucknow for both the sector. The Borading pass copies are enclosed in Annexure-A.
Initially the flight was delayed...
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H
Hamza Munshi
Oct 14, 2023
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Delay in Refund of ticket 80 days

I had booked ticket with Air India express PNR J9QS4E even after more than 76 days (ticket cancelled on 2nd aug 2023) ago with no reason for dela.

Air India and air India Express is once of worst air lines of India, kindly avoid travel in any case travel only if emergency.

Thanks,...
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B
B.Shetty
from Mangalore, Karnataka
Oct 5, 2023
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Online ticket booking through airline website

In Qatar I tried to book ticket for Doha to Mangaluru by air india express website but I couldn't succeeded, it will not proceed or continue in website after providing personal details asking company details and GST information .
I called customer care in Doha but unable to do any thing and suggesting for book the ticket by private agents.
Kindly solve the issue in air india express website so people can easily book ticket by...
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A
Anil Thankappan
Sep 20, 2023
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Additional luggage charges levied by Air India Express on eligible check in baggage

Address: Apartment 27, Oxygen Building, Muscat Hills, Muscat, Oman

I had taken the travel ticket for my son, Mr. Amar Soorya, for travelling from Muscat to Mangalore on 11/09/2023 (PNR UVY9PL). The ticket was taken under student fare option. The check in baggage allowance was 30KG.

The luggage weight was adjusted within the allowable limit which was 29KG. Air India express counter at the airport advised that only 20Kg can only be allowed as the system shows 20Kg even after review of the ticket...
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V
Valliuma
from Chennai, Tamil Nadu
Sep 2, 2023
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Damages to the check in luggage

On the date of 30/07/2023, I was a passenger on flight number IX 687, traveling from Singapore to Chennai, with PNR number UVGLXL. Upon arriving at my destination and retrieving my luggage, I was dismayed to find that my suitcase had suffered severe damage, resulting in the exposure of my belongings contained within a plastic bag.

At the time of check-in, my suitcase was in impeccable condition and properly packed, securely...
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A
anilkvm
Aug 27, 2023
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Refund not received even after 50 Days

My refund request for PNR: RVZDGY DOH-COK Return flight which was initiated on 06th July 2023 is still not completed. Contacted the support team through telephone and Emails from DOHA-QATAR several times and received response as the amount is already refunded to my account, but till date the Amount doesn't reflect in my account.

As advised by the support team submitted the bank statement as proof that the amount is not...
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N
Ngeethatooty
Aug 24, 2023
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Object fell from the flight to my head

Hi

I am very disappointed travelling with Air India express. Travelled after several years and was excited to fly again with you as I used to travel in your airline’s regularly during my childhood.

I am not sure how safe I am flying with your airlines anymore, as something fell on my head while i was sitting. This has given me a v bad headache and that area is still painful.

What if it had...
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G
gme2023
Jul 28, 2023
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I would like to inform you about the security issue of your website which is any body can cancel the issued ticket from anywhere

Address: ABDUL MANAF T GLOBAL MIDDILE EAST TRAVEL AND TOURISM CO (sulai@globaltrvlcompany.com)

Dear team am abdul manaf t from global middile east travel co riyadh saudi arabia one of authorized issuing agent of airindia express

i would like to inform you about the security issue of your website which is any body can cancel the issued ticket from anywhere without any confirmation from passanger or travel agent

please take necessary action...
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D
Dr Ravi Datt Sharma
Jul 2, 2023
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Waiting 30 minutes in bus without ac

Address: ravidattsharma@gmail.com

Waiting 30 minutes in a bus to board the plane . The crew came very late due to which the driver blocked all passengers in suffocation in bus. My 10 years old son was about to faint .
flight no IX 196
Dubai - Jaipur
Date of Travel : 02/07/2023
Departure :12:25.

Hope the authorities will take the action....
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M
Mariyam Kanchwala
Jun 29, 2023
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Refund for ticket from indore to sharjah

I have a flight from indore to sharjah XI 255 at 2nd june 2023 of PNR number- J54ZPG which was cancelled by the airindia its self and told us by the customer care that our ticket amount will be initiated to accounts soon still i didnt recieved my refund for tickets. Kindly initiate my refund...
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A
Abashith
from Chennai, Tamil Nadu
Jun 18, 2023
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Flight delayed more than 3 hours -IX-611 on 17th June 2023

Address: Residence - UAE-Dubai

The flight has been delayed more than. 3 hours on 17th June 2023 . This has mage to cancel my prior appointments and it was a hassle situation for me to commute back as well.
Requesting the airline to provide us the rightful claim / refund as per the guideline of DGCA.
My PNR number O116KF. Contact number +[protected], [protected]@gmail.com
Need your support and escalate the complain to rightful team further ....
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D
Dipin84
Jun 15, 2023
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Complaint on Services & Refund

Address: Varambathu House, Mithrakary P.O, Alappuzha, Kerala, India, 689595

This is in reference to the refund of PNR no Y6HEA3. I had made a request for the same on 18-May-23, as per your refund policy, it should have been processed within 14 days of my request. However, it has now been 29 days and I have not received the amount. I have contacted your customer service multiple times, but did not receive any proper response or update.

And I have already requested you to issue a refund invoice so that...
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S
SYED JAHIR HUSSSAIN
Jun 11, 2023
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Not getting the refund

On May 12th 8.45 PM from DXB to TRZ flight was cancelled due to technical issue. Air india express staff officially announced. But still i am not getting refund till. i called more than 3 times to CSR. But no response.

PNR- H5262D...
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