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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

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So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Ticket cancellation and refunding during travel restriction

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Compensation for damages to personal passenger luggage in transit

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Not get the agreed refund

Air India Express reviews & complaints page 8

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I had booked a flight from mumbai to dubai in june 2021, during covid times, suddenly UAE government declared restrictions for international travellers and hence it was understandable that flight has been cancelled. I have been trying to get in touch with air india for almost a year now being april 2022 currently and their customer support only said that they won’t refund me back my money OR they will charge more than half the flight ticket...

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Dear SIr,
Have submitted my complaint on 19th regarding my baggage damage along with the receipt from Air India Counter of T3 New Delhi 0n 19thMarch'22.

Since I haven't received any reply/ feedback on my complaint, i again raised my request on 25th and 29thMarch'22 to kindly look into the matter with Air India.

Constrained to bring it to your notice that i am yet to listen from you in this regard.br...

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My money has been deducted from my account but ticket has not been booked, please refund my amount as soon as possible. INR 17204.22.
I am attaching the screen shot of the transaction.
Confirmation Number : HVWGZX
From last 3days I calling customer care and drop a mail but I am getting any revert
Air India please improve your services and please refund my amount as soon as possible.

Regards : Saba...

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My self Anoop .Yesterday I had checked in the air india express counter at muscat air port ( 10:55am at IX -554) for traveling to Trivandrum. I was in que and next my turn to check in.then I entered the counter, the officer on that counter shouting, where did you come from. he is not allowing me to reply.just shouting in front of all other passengers.I don't understand what he thinking himself
He is behaving like he is the owner...

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Me and my wife booked a flight from Sharjah to amritsar.the scheduled departure was 2:15 am on 28 march2022 but the flight was rescheduled at 7:00 am .The reason was that company sold tickets at higher rates due to dubai expo and those who purchased tickets were told to go in rescheduled flight.i talked to airline staff at Sharjah airport .they said that they will give refreshment but didn't gave us anything.we waited for our flight for 5...

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IX 813 Mangalore to Dubai 27th March 2022.
Passengers waiting in the airport from 5pm and flight is to leave at 7.55pm. The flight is delayed, there is no intimation of the delay and people have to just wait looking at the display board. Its passed 8 hrs waiting in the departure lounge and still no support from Air India Express staff.
The staff at the airport have no clue when the delay will sorted or offer no support to the...

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I had recently missed my flight to London from Amritsar. I was asked to go the the Help desk at the airport to get the issue resolved. The staff refused to listen to me as they said I booked my ticket online. They even refused to book a new ticket for me on the spot as they said I have to do it online by myself. All other airline help desks were very helpful in atleast giving out information but Air india employees were so unprofessional...

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Address: Munasibpathan2@gmail.com

Hello Garena FF

Please Unben my account my account is bin ban please recover
My account suspend

Thanks you...

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Address: 1145 sector 19 faridabad

The entertainment was not working. There was no tea or coffee served no light in the bathroom. Aircraft had a stuffy stale smell. Food was so bad and insufficient. And to make matters worse they did not even have water for the passengers. Crew preferred ignoring requests for water snacks or tea coffee as they were I’ll equipped. Did not expect this after take over by Tata...

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My name is Dr Anoop Raveendran Nair.
I am flighing from London Heathrow to Cochin international Airport on 26/02/2022.
I called the UK customer care on-[protected] to enquire regarding the need for covid test Prior to travel.As there was a recent change in the government guidelines I wanted to know the flight company's requirement on covid test Prior to travel.I spoke to Mr Sathish Yadav and was very disappointed by his communication....

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Hi Sir/Madam,
The corono pandemic seems to be over but refunds of tickets cancelled before two years have not been paid by the Airindia Express company.
Ref: KHT2MF & NCFXWC...

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Address: Qatar

I had booked a ticket for me and my children to travel on 4Feb2022 on air india express kochi to Doha but unfortunately my leave was canceled and my children are supposed to travel unaccompanied.I went to air india office in Qatar the staff attitude was very irrelevant and ridiculous.They doesn’t want to work and don’t want to help anyone.He said me to cancel the whole booking but no refund it may take months moreover half of the amount...

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Dear Air india express Team,
I received a refund email from AirIndia Express for the amount of INR 33477.62+ INR 7500.00 + INR 4050.00 + INR 4581.82 ON 18 JAN 2022 AS PER PAY U TRANS. ID [protected] + [protected]+ '[protected] + [protected] (CH) respectively.

From which I received INR 33477.62 and INR 4581.82 on 20th of Jan.

But I did not receive the amount INR 7500.00 + INR 4050.00.br...

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Address: dream wings travel and tourism, greenway building , kumaranellur, palakkad,kerala. pin 679552

As per telephone conversation ( Air india Express airport staff ) passenger need to full refund below mentioned ticket, Because the passenger has been covid positive in Airport

Rapid test .So kindly refund as soon as possible, We trust air indian express🙏, wait for your valuable reply...

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Address: 4-153/1/3/5 Madoor, Kotekar Post Mangalore 575022

Dear Sir,

I along with my family members were supposed to travel to Dubai on 9-Jan-2022 on IXE-383 flight. As per Covid protocols we had got PCR negative test report from renowned hospital a day before and during RT PCR in airport mine and my sister-in-laws test result came positive. We had no symptoms. Still we agreed and requested for retest but airport medical team rejected our request and we had to return back to our...

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Dear Team,

I have cancelled my Air India Express ticket on 12 August 2021, with PNR FOCNII, Traveller Name: Ekhlaque Ahmad booked on Makemytrip App.
I have not received the refund of Rs 13601 yet. I have sent multiple follow up email to customer care but no response received. I check status on Makemy trip, they have mentioned a general statement due to limited staffing there is delay in processing refund. But, its more...

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I took this ticket two years ago and got cancelled due to travel restrictions. I have been following up with Air India express team for more than a year, even sent email to Nodal Officer also through phone. I don't how I can further escalate this...

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I had an Air India Express flight booked for December 01st and a connection flight with Singapore Airlines to Australia. But due to the changes in Covid regulations brought by Australian Government on November 28th, entry was restricted and so couldn’t make the travel. Air India isn’t ready to refund the ticket for a cancellation that happened due to covid restriction implemented by Australia. The connection flight airline, Singapore...

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I have booked 1 ticket with PNR no. HXUBVF. The flight was cancelled and I am waiting for refund since last 17 month. So many email sent to Customer Support, Nodal Officer of Air India Express but not got my refund. The company is full of inefficient and corrupt staff, so if you want to book your ticket considering it as non refundable even if clause says refundable. On cancellation they are not going to respond at all....

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Address: Embassyview Jaan Ampang Kuala Lumpur

I am very upset with the services extended by Air India Express flight number IX-122 dated 19th December 2021 from New Delhi to KualaLumpur. Cru attending was Ms Vandana Ahuja and Mr. Rahul Gautam.
I made my reasonable protest to them for not serving what was ordered and my wife had to remain hungry.
Their argument was it was a mistake of the food serving group and they can not do much at the heights of flight. I may agree...

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