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Air India Express Complaints & Reviews

www.airindiaexpress.in
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Updated: Jan 21, 2025
Complaints 672
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125
Unresolved
547
So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝
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6
Ticket cancellation and refunding during travel restriction
4
Air India Ticket refund not received
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I received a offer later please tell me its real or fake

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Compensation for damages to personal passenger luggage in transit
Refund not received even after 50 Days
Not get the agreed refund

Air India Express reviews & complaints page 7

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M
Majida Farzana
Jul 3, 2022
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Complaint against harrasment by Yaqoub Al Zadjali ( ground staff air india express) at muscat International airport.

Dear Sir,

I would like to bring to your notice the worst possible experience that my family and I experienced at Muscat International airport. I was travelling to CNN on Air India express (IX 712) scheduled for departure at 2.45 pm (30.06.2022) from Muscat International airport. We were the last passengers to arrive at the gate ( C 06). My father aged 63 had gone to the washroom. He was the last to come to the gate. A staff...
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V
vinod VG
Jun 22, 2022
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Air fare not refunded after cancellation of flight

Booked ticket to Malaysia on 1 Nov 2021 from Kochi, but flight cancelled. I did not get refund from Air India Express till the date. When I contact customer care, they always says that refund is under process. Please help me to get refund....
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H
H K Sinha
from Delhi, Delhi
Jun 21, 2022
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Regarding cheat me by air india

Address: A 40 Flat no 101 Mansa Ram Park Uttam Nagar Delhi

Respected Sir,

I had booked air tickets on 07June 2022 from Delhi to Indore and back for the journey on 02nd Jul. 2022 and 31st Jul. 2022. But due to a change of some reimbursement rules I needed to cancel the said booking. So, I contacted the customer care of air India on the same day of booking. Your customer care gave me wrong information and said to me the cancellation charges will be deducted if you cancelled your booking....
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M
Manisharya2690
from Mohali, Punjab
Jun 21, 2022
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Loan

Address: Mumbai

I have already paid them 16139 rupee but i did not get any amount back from them or loan amount. Kindly disburse my loan amount if not please help me refund my money...
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S
Subash Manikandan
Jun 21, 2022
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Flight ticket not confirmed

I have booked an one way ticket for Singapore, amount was debited, but still now iam not received any mail or message from your side...
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M
melvin f
Jun 19, 2022
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Luggage bag wheel is broken

Address: Reethapuram, opposite panjayath office, 629159

I am melvin francis. I am travelled doha to trivandrum via Kozhikode on 17 th june. That time my luggage bag wheel ia broken. What to do. Please response my concern....
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N
NaseeraHamim
Jun 6, 2022
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Correction of name

I have booked a ticket on website with my half name. I want to correct my name as per in the passport. Need help for this. My travel is on 16th June...
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R
Raoofkondotty
May 24, 2022
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Safety

Tyre blast Kozhikode- Riyadh flight.
Safety related issues constantly increasing...
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G
geemonmail
May 24, 2022
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No response

No one attend calls . My family is travelling and I need to find out which airport is Air India express using for their flights from Dubai. Due to runway maintenance some flights are operating from DWC (Al Maktoum) airport and there is no way we can find out unless we personally visit your offices. Totally unprofessional behavior I must say.

If possible please respond back to me....
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I
Imad Rudauli
May 15, 2022
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Refund or modification of ticket

Reported Air India Express counter in Lucknow Airport to fly Dubai on IX-193, PNR GPF26V dated 10.05.2022. My visit Visa was valid and issued on our old passport, hence travelling on new passport along with old one.

Duty manager (on 10.05.2022) refused to issue boarding passes due to GDRFA lnot availavle on new passport) approval which is for resident visa holders.

He assured us to update the status on our tickets...
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M
Mohamed munthazeer
May 12, 2022
May 15, 2022
This thread was updated on May 15, 2022
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Luggage not transported

My name is mohamed munthazeer Karunnapilly manaf
Passport number :T5165576
I was supposed to be on the air india express flight number IX 434 on 8th may from dubai international airport to kochin airport
I had got my boarding pass but i could not enter the flight due to some health issue . My luggage was already given to the airline.
I had paid the full amount including the luggage in my ticket.
After a...
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A
Abison
May 7, 2022
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Not yet refunded my air fare after flight cancellation due to covid

Address: Flat 12, building 8, road 701,area 907, east riffa

Respected sir, nobody is responding for my request to refund my air fare from air indiaexpress. I booked tickets on 17/02/2020. I requested to refund money through email and phone call to air india express. Until now, the money is not refunded yet. So please help me to cancel my tickets and refund my money after deducting the applicable charges. My voucher numbers and tickets are as follows
Confirmation number- YKFYOI
Passenger's...
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M
mani0202
May 6, 2022
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Refund amount not yet credited

I have booked air ticket from SIN - TRZ 27 -MAR-2021 (PNR-WAJQPW), Due to pandamic situation flight has been cancelled, so Airindia express given the voucher against this PNR WAJQPW.

Now i check with customer care service, they said that voucher has been cancelled and refund provided to my account back (301 sgd). But untill now i have not credited any amount in my account from airindia express.

Even i have send...
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A
Akash Devkule
from Pune, Maharashtra
May 6, 2022
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Regarding refund of flight tickets

Address: Pune india

Dear Team,
Good morning!

My name is Akash subhash Devkule from Pune india .I've planned my flight for Dubai i.e on 5th May at 3:10pm, but twice the time for flight has been changed and at the end of day flight got cancelled.so i requested air india express officer at Mumbai airport to reschedule or refund for the same, they have also proceed for the same.The thing is the ticket is showing still active that's why customer...
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H
Hiba1407
from Haridwar, Uttarakhand
May 6, 2022
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Rude and ignorant staff ,missed flight though reaching airport 4 hours prior to flight departure, luggage and flight not provided

This is really sorry to see that Indian airlines are so much money minded.They hardly care about their customers and valuable experience.
They just wanna make money.

This is really disheartening.

I had a flight today (4May 2022) from Dubai to Delhi IX-142 with my family of 4. I was stopped at immigration and it took quite some time. I had boarding at 11:50 but i was at the immigration and security till...
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M
M razi
Apr 30, 2022
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Delay flight but no body masag me

Address: Azamgarh

Dear sir i was travelling from vns to shj and my flight was 19:25 and i reach airport as 0er flight time amd now they are telling flight is dealy 3 hours, why they not text me if time has been change,...
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S
Sidhique1966
Apr 30, 2022
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Refund Request NOT PROCESSED in due time

Address: Air India Express → 1st Floor, Old Operations Building, Air India Complex, Old Airport, Santa Cruz ( East) Mumbai 400029, India.

Complaint : refund rejected
carrier : ai express
pnr : 7idtts
flight : ix 373
sector : ccj/doh
date of travel : 28/04/2022
date refund requested : 18/04/2022
date reminder sent : 27/04/2022
date complaint registered : 27/04/2022

despite of submitting refund request in due time, air india express has refused to give full refund
flight was rescheduled and new timing...
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R
Rethin
from Mavelikkara, Kerala
Apr 30, 2022
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Delay in flight boarding

I'm Rethin Raju, working as a Senior Engineer in a medical firm. I have booked a ticket to trivandrum international Airport from Doha which is supposed to start from 29th April 2.45 pm from Hamad international airport but I had been rescheduled to 4 times and there has no clear update from airport information centre and the customer care executives from Airindia express. The local aur india representative has not been responding to the calls...
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R
Rashid Mohamed
Apr 26, 2022
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Bad behaviour kannur airport checkin counter staff

My wife was travelling from Kannur To Doha Qatar this month April 2022, the Airindia express counter staff in kannur Airport behaved very Badly without considering her as a Female and a solo traveller who is Having Ramadan Fasting, by mistake she carried some extra weight and the counter staff without any cosidertion shouted her to remove excess weight and she removed!!! The painful other thing is she was Fasting & she carried some food to...
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B
Because
Apr 26, 2022
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No one responding for my rebook flight

Dear express india
Please help me to resolve the issue
I booked 3 passenger and these 3 passenger was in Dubai Police Jail, and due to dubai jail system not updating due to high volume these 3 person didn’t make PCR test yesterday
The passenger flight was APRIL [protected]@12:50pm dxb to Delhi
Please try to help me for them
Thank you and looking forward to respond in my complain...
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