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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

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125

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547

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Air India Express reviews & complaints page 4

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Address: india

I booked a ticket on may 2nd 2023 for my family.
(CNN to DXB-travel date 16th may2023)
I received the PNR number(T453YM) and debited the amount from my credit card but the ticket was not issued.

When I checked the status with PNR it was shown that the booking was cancelled and refund in process. But I haven't received the refund until now.
i send an email stating the same and attached credit card statment...

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IX840 DXB -GOI departing 26-Apr-2023
The above flight was cancelled as it was rescheduled by the airlines and i received a notification stating that i can cancel or reschedule without any additional charges as i was not comfortable with the time i canceled the flight by calling the airlines hence no response from airlines i contacted my agent through which i booked that is make my trip and they helped me connect to air india express...

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Address: Thiruvananthapuram, Kerala

I booked ticket in AirIndia express on[protected] for Trivandrum to AbuDhabi flight( travel date[protected]. I received confirmed mail (PNR D58JWG), When we reach the airport, they told ticket denied and didn’t allowed to travel with that ticket.
When I check with my Bank, amount credited to AirIndia EXPRESS.
Multiple time contacted, no proper response from customer care. First complaint raised with case number: 04363785.br...

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My case number is 04489040. This is not solved yet. Only 2 days left for travel. Solve as soon as possible. Other wise give me the response on the complaint....

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Dear Team,
I have cancelled air ticket on 16th April 2023 and still not received refund for PNR ZY5D7H. I have done international call many times to the customer care centre and everytime they say the refund is under process but nothing happened. I raised complaints through TIA, still no response. Today and also last week the customer care representative confirmed it has been taken with high priority. Kindly provide an update at the...

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Dear Team,
I have cancelled air ticket on 16th April 2023 and still not received refund for PNR ZY5D7H. I have done international calls many times to the customer care centre and everytime they say the refund is under process but nothing happened. I raised complaints through TIA, still no response. Today and also last week the customer care representative confirmed it has been taken with high priority. Kindly provide an update at...

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I issued kannur dubai ticket 16 may, PNR MIP2BC .ticket issuing time flight time is 19 :55 i traveled only 14 days . i reached airport the staff told me the flight departed 04:55 am i requested to airport to change another flight. the airport staff told me to get full refund and i purchased another ticket dubai mangalore. PNR IS YY2RXK, this pnr i traveled.kannur dubait ticket not travelled i checked air india express they told me only get...

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I booked 2 tickets from Sharjah to Chennai PNR 34PZ7Y and Chennai to Sharjah PNR M0Z9GS.

The Flights got cancelled. Though I cancelled the tickets, no refund yet even after 20 days.

And again this service provider is so negligible in handling the customer. Haven't received the refund from the airline after the timeline has been exceeded. After a continuous follow-up of several calls, I am still left with neither...

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I requested name change of passenger 2 from Lokendra Pal Singh to Yogi Lokendra Pal Singh but I never received any proper answer from AirIndia Express team. They say it will be done in 48 hrs but never done....

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I raised two complaints regarding my cancelled flight(Automatically), Amount debited from Credit card. Please find the compliment numbers, no response so far. My refund amount has not been received yet.

Complaint number:[protected] Apr 11 - Complinet 1
Complaint Number:[protected] May 1 - Compliant 2

My booking cancelled automatically, Cancelled PNR nos are: IZMG7C (72, 854 INR) and D25YVP.(22, 722 INR)...

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Address: DOHA

I booked 2 tickets from TRV to DOH and they got cancelled twice,
I accepted that too and they said they will giving me a full refund without a single email or SMS conveyed to the customer. It's been now 25 days since they canceled my ticket, and the airline didn't refund the amount to my account.
I have called customer service several times and they have given me other dates to get my refund but still haven't received my refund.br...

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I have booked air india express flight in march from HYD to MCT. the date of journey is on 15th of april 2023 and the flight number is IX-913. The PNR number is W09GYK.

2 days prior to departure i got a message saying the flight has been cancelled and i can take refund for the same. i have initially applied refund through your chatbot TIA where i got a reply saying the amount will be refunded in a week to which proof is attached,...

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I have booked my air ticket from Jaipur to Dubai dated 24th Apr, 2023 1:00 AM having PNR No. 24ZXOS through air india express website. My flight was rescheduled by the Air Indian Express team having the departure time of 24th Apr, 2023 1:00 AM to 23 Apr, 2023 5:50 PM no prior intimation was received either on my mail [protected]@gmail.com or on my mobile no +91-[protected]. This is such a ridiculous behaviour of the air india express...

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Address: India

Had such a terrible exp. while checking in with Air India Ex IX-195 from Jaipur to DXB, Shekhawat saw a teenage girl alone and took the opportunity to not only misbehave by passing indirect crude comments but also charge unnecessary excess baggage amount for a laptop bag with a notebook to read and snacks to eat - which are all allowed to be carried along on the flight as hand baggage which is clearly stated on the website too.
Provided...

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Address: DOHA

I booked 2 tickets from TRV to DOH and they got cancelled twice,
I accepted that too and they said they will giving me a full refund without a single email or SMS conveyed to the customer. It's been now 16 days since they canceled my ticket, and the airline didn't refund the amount to my account.
I have called customer service several times and they have given me other dates to get my refund but still haven't received my refund.br...

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Address: shereefmanzil 691312 pathady

I booked a ticket on 11th April 2023 to travel from TRV to DOH and the booking was canceled within a few minutes after I received the confirmation mail, I contacted Tia, and told me that. An error in the system and payment will refund within 7 days so I booked one more ticket for the same destination this ticket was also canceled without confirmation mail. But these two cancellation refunds have not been credited to my account yet.
Several...

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Address: B-302 The Status Residency Opp Royal Residency Adajan Patia Surat

File No BOMAI55315 .
Passport No : T2361666
Bag Of Black Color With Tag No : BOM [protected] Is Missing.
Bag Containing : Clothes, Chocolate, Mobile
Dear Sir/Mam
My Flight : IX-298 From Jeddah At 7:30 Pm On 23/04/2023 To Mumbai At 3:10 AM . A Bag Is Missing Of Mine Which Is Of Black Color Written “Musafir”. I Request To Invistigate In This Case As Soon As Possible As We Have To Gift Them The Items...

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Hi,
I am book Ticket Trichy To Singapore on 11 Apr 2023 . But my Ticket was not Confirmed and Money Debited my Account
I contact customer care they said will refund the payment within 14 days
yesterday also I called the customer care they said 24 hrs the amount will credit your account but still I am not received the money today I called them again they said 24 hrs will credit money
i dont know my ticket was...

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Horrible seevice. No customer care. No point of contact. My flight from sharjah to mumbai was delayed for 3 and half hour and there was no prior notice and i was not informed about it. I want immediate eesponse and compensation as well....

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Hi,

I have booked a flight and we’re traveling to Amritsar from Dubai with flight number IX192. Due to delay I have lost 15000/- rupee towards my booking additional to that if flight get cancelled my hotel booking will also not be refunded. Who is going to pay for the loss occurred due to poor service provided by Air India Express.

Feel ashamed saying anyone to travel with Air India or Air India Express....

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