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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
Complaints 672
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125
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547
So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Air India Express reviews & complaints page 34

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J
Jayant
from Bengaluru, Karnataka
Feb 20, 2010
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NO Refund

I booked tickets with AIR INDIA EXPRESS to fly from Lucknow to Delhi by flight IX 194 PNR- IX[protected]Eticket no- IX[protected] for 25 March 2008 and IX102D from Delhi to Mumbai PNR- IX[protected]Eticket no- IX[protected] for same date.

Unfortunately both the flights got canceled and as told by athourities at Lucknow that i am elgible for refund of whole amount but they could not provide me with a substitutution, they also confirmed...
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A
Aji Kumar
Feb 17, 2010
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Refund of the air ticket

Dear Sir :

I have purchased a ticket using credit card to travel from Calicut to Sharjah on 08th JAN 2010. On the 07th Jan when I contacted the Air India express office , they have informed that the flight has been cancelled and if I wish I can travel to Dubai using the same ticket and I was not willing to travel to Dubai . Since the flight has been cancelled I am eligible for the refund . Even after contacting several times...
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M
MANISH TEWARI
from Noida, Uttar Pradesh
Feb 9, 2010
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Refund of full fare + expenses incurred

Dear Sir/Madam,

I would like to lodge a complaint with you for justice and claim settlement.

I had booked an Air Ticket in Flight No.IX 194 for 9th of February, 2010 for LUCKNOW - DELHI Sector, which was schedule to depart from Lucknow at 4.35 A.M. morning. When myself with other co-passengers reached Lucknow yesternight to catch this flight, there was no information about the cancellation of this flight till...
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M
mohan chamathil thomas
Jan 12, 2010
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flight was cancelled and air india express carged qar 30 per ticket

I purchased Air India Express ticket from Alkhor tourist travel, Doha ,Qatar. It was Mumbai to Doha on 07 Jan 2010 . Flight was cancelled due to fog I understand . it is ok . when I asked for alternative solution Air india express mumbai said sorry you will get full refund from where you purchased and they showed me rules in the ticket and also said to read before you purchase tiket so I was convinced but now I WANT TO SAY I GOT REFUND AFTER...
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Alok K bachheti
from Amritsar, Punjab
Jan 2, 2010
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Incorrect inforamation and poor customer care at teminal

Dear sir,

1. I was travelling Delhi-Amritsar on 01 Jan 2010, by Air India Express IX141 with scheduled depature time of 1200 Hrs. Before starting from my residence I checked with telephone enquiry of Air India at 1000 Hrs on day of journey, which confirmed that Deaparture on time.

2. On reaching IGI Terminal II at 10454 Hrs, Flight Status Board dislayed Depature "ON TIME", hence my family members...
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M
Monica Rodrigues
Aug 9, 2009
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Missing baggage

My son, a student studying in Karnataka, traveled on 10th July by Air India Express Flight IX 390 to Mangalore from Kuwait . As usual we have been patronizing Air India for our travels to Mumbai, Mangalore since the last 15 years. On arrival the baggage did not arrive and a claim for lost baggage at the Mangalore airport was filed. For several days Air India personnel – either in Kuwait or in Mangalore could not trace the baggage neither...
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R
Ram Verma
from Mumbai, Maharashtra
Jun 2, 2009
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Service charge

We have received information from our principals (clients) about Air India Express charging fees for "Visa on arrival message"

This message is necessary in case the visas are stamped on arrival at the intended destination.

We feel this is illegal as no other airline that we have dealt with charges this.

Thanks.
Ram Verma
[protected]@ankitatravels.com...
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R
RAVI MENON
from Palakkad, Kerala
May 20, 2009
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Charging extra after confirmation of booking

Dear Sir
I booked air tickets in AIR INDIA EXPRESS for self and family to travel from UAE to India. This booking was done online using my credit card. After few days from the booking date I received an email from the customer service of AIR INDIA EXPRESS asking me to pay extra AED 45(UAE currency) per passenger. Now I book my ticket after comparing the fare with other airlines. So if this company charge me extra after the booking confirmation...
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M
Madhukar P. Bhandari
Apr 16, 2009
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Rude treatment by the staff.

I went to Air India Express Dubai Airport Office to buy a ticket on emergecy basis. There the airport manager on duty Ms. Anita Shetty treated me very rudely. She don't have any manners to talk with the public. Whatever may be the situation, people on this post shoud not loose their temper. I wrote to Air India Express but they are least bothered to respond. Only she is substantiating her action. I think even Air India Express will not...
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G
geetha
Apr 11, 2009
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irregularity&irresponsibility

It is really a big shock to know that now airports are also not safe for the passengers and their baggages.On 3rd April I got down at Calicut but I didn't get my baggages on that particular day.After calling and complaining a lot of times they responded.I got my baggages on 10th but I was shocked to see that my bag was tore and all expensive things were taken away. All those things and gifts I bought for my sister who was going to get...
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PRAJEESH PRABHAKARAN
Sep 2, 2008
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Not honoring confirmed bookings

I would like to post a complaint against Air India Express on the troubles my family had gone through when they were flying from Kozhikode to Bahrain on Air India Express flight IX473 on 29th August 2008.

PNR number IX03612850 and passenger names are Leeba Balachandran (my wife) and Parvathi Prajeesh (my daughter)

I have made web booking (on confirm basis) well in advance and e-tickets were issued. But when reached...
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G
G Kumar
from Ernakulam, Kerala
Dec 12, 2007
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non receipt of refund

I made on-line booking using my SBI Credit card [protected] on 23.5.07 for return trip to Colombo by Air India for Mr. Pranav Dheeraj Gundlapalle (my son). The ref number is PNR IXO 1729226

I had cancelled the booking on 31st May. I understand from SBI Cards that they are not in receipt of refund for the cancellation.

Details of the booking:

Due to problem in computer...
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