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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

Resolved

125

Unresolved

547

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Air India Express reviews & complaints page 9

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I booked a ticket on your airline ten days before . When I arrived at the airport on the 12th December day of travel, the authorities told me that you could not board this flight so I humbly ask you to refund my booking fee.

My Ticket-Booking ID : [protected]...

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I had booked ticket from COK to DXB for 14th July 2020. As my daughter, Shreya( who was a passenger in it) got covid infected, we had to cancel the flight on 13th July. Though cancellation was done by the travel agent 24 hours prior to departure, we didnt get full refund. The excuse was given was it was vande Bharath flight. Kindly make initiatives for full refund....

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Booking id MLJEGU. Tickets booked for October 2020.Flight was cancelled by air india express. No refund given. It has been more than 1 year and no proper response from customer support....

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Address: 2897 peacock drive , mississauga Ontario L5M 5S6. Canada

I’ve been flying from canada to Trivandrum via Dubai for more than 20 years. Last week I was flying in Dubai to Trivandrum and was in transit and for the first time I was shock d to see that at the gate they brought portable scales credit card machines snd a garbage bin and just before boarding weighed everyone’s bags with their duty free shopping and charged overweight. They clearly know people are going to buy liquor and chocolates...

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Address: India

With ref to PNR CQ61Z5, I purchased air tickets from Singapore to Tiruchirapalli Airindia express for my travel purpose in Sep 2021.
Due to the outbreak of the covid-19 Pandemic situation, I canceled my ticket and requested for refund in this regard. But even after continuous reminder emails, and calls Air India expresses never responded.

All the private airlines are refunded promptly for their customers. But unfortunately,...

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Address: Air India Express Ltd. 1st floor, Old Operations Bldg. Air India Complex, Old Airport Santa Cruz(East) Mumbai-400 029

Website: www.airindiaexpress.in

Dear Sir,

I've booked the tickets for Two passengers on dated 04.11.2021 Booking reference 'FQIK4Y' and I cancelled the booking of one passenger dated 10.11.2021. kindly inform you that still not credited the refund amount to my bank account. when i contact for customer support not getting proper reply for the same.

Regards,
Sameer
[protected]@gmail.com...

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Address: #08-33, 37B, 37 Punggol fields . PRIVE CONDO

Hello Team,

I am looking for refund and at-least apology for humiliation my family has to go ( Wife, Child - 6 years ) old, They travelled from Singapore to Dubai and were suppose to go to Lucknow . via connecting flight form DUBAI to LKO . Air india express below are details .

I have called several time to customer care and got meal added, and paid for special seat with additional cost, did...

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Address: delhi

I had purchased a air ticket from Air India Express website for a flight Delhi- Dubai on 6th August 2021. Flight got cancelled due to nonavailability of Rapid PCR at the airport on that day.

Since then I am trying to get the refund by sending mails and through their call centre. Unfortunately it is not refunded till this moment.

PNR no: SDSIRQ
Name of the passenger: Gopi Ambatuparambil Kandunny
Travel...

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Attached is the Flight ticket with PNR no. CWGNMM.

Please note that I had cancelled the ticket 3 days prior to the departure date (Sep 10, 2021) and was entitled for a refund amount of INR 13, 283 as per cancellation policy. I was notified by the customer support team that the refund will be credited to my account within 14 days. However, until now, the amount has not been transferred yet in spite of follow up calls and emails....

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PNR Number : ADPKZU
Airline: AIRINDIA EXPRESS
Flight no.:IX -473
Booking Date: 30th April 2021
Cancellation Date: 5th May 2021
Booking email id : [protected]@gmail.com
Total Ticket Amount : RS 48, 505.43
Refundable : 44000
Money is not refund and there is no proper reply from Air India express customer care....

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I booked an Air Ticket from Singapore to Tiruchirappalli (Booking Reference - S096MA)on 03 November 2021 for myself, my wife and child. But I changed my mind and cancelled the ticket the next morning, which is 04 November 2021. Even though I cancelled before 24 hours of booking, The refund amount shown was $217.50. I am coming back to India due to loss of job and It is really disheartening to see that they are deducting $1008 as penalty fee.I...

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Address: al barsha 1, al barsha 1

Website: Air india Express

Really unhappy with your decision to schedule my flight before 24 of the old departure time. caused terrible loss to us since modified time is not affordable to us.

Now 1500 AED additionally i paid additionally to book another air ticket....

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I booked a ticket for 13th September from Sharjah to Trivandrum on 7th September 2021. Payment was deducted from the account but the ticket got cancelled due to payment failure. We have contacted your customer service and financial teams several times but still no response from your side.

Please process the refund as soon as possible....

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Address: Mumbai, India

I had cancelled my ticket online on 06-Sept-2021. When contacted nodal said refund has been processed to the credit / debit card used for the transaction. It may take approx. 7 – 10 working days for the amount to reflect against your account. it was on 05-Oct-2021. Till no sight of refund money in credit card. AIE simply use customer money to improve their cash flow. One of the worst rates customer care by them. All other airline including...

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I was booked air India express ticket Trichy to kulalampur in 15th septemper 2021, I cancelled 17th September 2021 (for some immigration issues), my PNR NO YC7MOG
I call customer care and they are inform 15days process to refund, after 15days no news
Again I call, customer care, they told this week definitely refund
Next week again call they are told send email and process, no reply for mail
but already more...

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I tried to do a reservation today with Air India Express and they told me my voucher is expired. Kindly assist, details as below for the voucher

The details of your voucher are given below
Voucher Issued To: MARINA DSILVA
Voucher Number: GFR518
Voucher Pin: 8VB95M
Voucher Amount: AED 1159.14
Voucher Issue Date:24-Feb-2021
Confirmation Number: PZZAEN
This voucher is valid for...

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Address: ajman, uae

My flight PNR was AVCJXF, it was cancelled by air line itself.
I was informed that refund will be processed in couple of weeks.
now its been more than 45 days but still payment is pending.
I have called call center and sent several emails but nothing has happened.
I always got standard reply which is auto generated one.

appreciate if you can look into this matter and refund my amount asap
br...

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I have booked an airticket with Air India Express for 25/04/2021. I tried to change the travel date travel date before 3 days of the date of travel and I couldn't do that because of server issue of AirIndia express. I called many times to the call center and directly visited their office in UAE and they couldn't help me as the server was not working for 1 week. because of because of the current increase in the Covid cases in India. I am trying...

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My Air india express Flight was cancelled from Dammam to Kozhikode which was on sept 1st . I have requested for refund from the AIR INDIA Office in Khobar, Saudi Arabia on 25th August 2021. and they assured that money will be credited to my bank account after 20 days However, I have not received the refund amount yet in my account .
I have send numerous mail but there is no reply from customer care or finance department of Air India...

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Address: 1 Lewsey Road

I booked two times ticket both time same thing happened and my money deducted please give me refund to my account...

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