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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

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125

Unresolved

547

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

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Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints page 11

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I have booked a ticket on 3rd August 2021 from Air india express website and ticket fare was INR 46, 963.77 and made online transaction through UAE Citi Bank credit card as per customer service it will be AED 2320 but Air India Express charged AED 2594.75 which means around 250 AED more they charged..There is no reply for the mails which i sent.

Pls try to solve this issue.
PNR GZMWYP...

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Address: At Kalas kh Tal Akole Dist Ahmednagar

I have received a letter from Air India please reply me its real or fake...

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Hi,

I am manish gurnani and booked my tickets on Air India travel in May-2021. However due to COVID I did not travel and cancelled my trip. The refund for the ticket cancellation is not yet processed after so many months.

The ticket number was[protected]. Can you please help ?

Thanks
Manish Gurnani
[protected]...

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Address: 134/E c/o of BN Shrivastava near Subham sweets, NANDA Nagar, Kunraghat, GORAKHPUR

Website: www.airindiaexpress.in

This is Vijay Kumar.
I had booked a flight through your Airline having PNR : OQNVSF (Air India Express)
Sector: Lucknow - Dubai
Departure Date: Mon-09july 2021

I got my flight rescheduled without been informed to me. However, as the new flight reschedule is inconvenient to me because I won't be able to board on that flight as my visa is getting expired on 17th of July
I talked to the costumer...

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Address: b403 devashish desaiwad vapi

I have book a ticket from a agent, for air india express IX 172, air line pnr number : MHDTMQ AND R PNR NUMBER: RZ06CE0340, ISSUED DATE ON 06/05/2021, FROM SHARJAH TO SURAT .
DUE TO COVID FLIGHT HAS BEEN CANCELLED. I HAVE PAID TICKET PRICE BUT AS PER AIRLINE STILL DID NOT GET REFUND YET.

PLEASE TEAM DO NEEDFUL FOR REFUND AS SOON AS POSSIBLE BECAUSE ITS MORE THAN 2MONTHS. PLEASE SEND AS REFUND SOON....

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Dear Sir / Madam,
Please read the email below and also send below email to [protected]@airindiaexpress.in
Please refund me the amount at the earliest.

Regards,
Rajinder Singh
Ph +[protected],[protected]

[protected] Forwarded message[protected]
From: Rajinder Singh Nar
Date: Sat, Jul 31, 2021 at 6:25 PM
Subject: Fwd: Your Booking Receipt:BCSVSG
To:...

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I have made my flight booked in March 2021 and cancelled the ticket due to some issues and I should receive the refund amount of INR 40, 000.00. till date I have not received the refund amount. several emails I wrote to customer care and they do not care for the emails also. I would like to approach court if they do not pay me soon. My ticket confirmation no ITPZNQ....

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Address: Mumbai

I would like to bring your attention towards the problems I faced on 22.07.2021.
As u know Qatar is one of the rapidly growing country and my intense desire check for the business opportunities forced me to take on arrival visa to Qatar.
I bought a ticket, booked hotel and got approval from Qatar for travelling . As a normal passenger and followed the procedures in airport. I have attached the same for reference.
Due...

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Yesterday[protected] at 11.pm my sister and family was going to qatar but after getting thier boarding pass they were not allowed to travel bcs the infant doesn't have visa in qatar airways they doesn't have any problem but all the problem was with the air india team my sister was carrying 3 children she and my brother-in-law has suffered alot by air India express team. If you haven't take any action we would go for further case....

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Confirmation number LLCEVX

This is regarding the cancellation done for flight Thirchy to KL depature on 10th Feb 2021.

The payment was done through netbanking and cancellation was raised on 2nd Feb 2021.

I have been following up for refund for past 6 months and I only standard reply of will soon come back...

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Dear Sir/Madam,
I had booked a ticket(Book Ref: HUTVVW)from India to UAE (COK to DXB) on July 08 for emergency.Due to travel restriction Air India Express cancelled the ticket and rescheduled to July-21 without taking any feedback from me.I cannot reschedule to other dates based on Air India Express Convenience. When i am asking for refund Customer care saying there will be penalty of 4500Rs for cancellation & Refund.
Is it...

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Address: Choa Chu Kang North 6 Singapore

I booked ticket for my helper from Chennai to Singapore to travel on 17-May-21. Due to COVID surge in India, Singapore Govt announced restrictions i.e. only Singaporean and Permanent Resident can enter Singapore. Due to this reason I cancelled the ticket, refund was not full amount by the way though there is genuine reasons. Still I accepted for whatever they agreed to refund.
While cancelling the ticket I have been told that the refund...

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Website: airindiaexpress.in

With ref to PNR ZFDXZT which I purchased airticket from Airindia express for my travel purpose in Feb 2020.
Due to outbreak of covid-19 Pendamic situation I cancelled my Ticket and requested for refund in this regard. But even after continuous reminder emails, Air India express sending false promiss and trying to cheat me from last 16th months.
All the private airlines are refunded promptly for their customers. But unfortunately...

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For your information & Necessary action
I purchase direct flight ticket from Abu Dhabi to Mangalore With PNR no FKWGVT(Attached ticket for your reference).Flight Details mentioned in attached file.
IX816 was suppose to fly on 1st of July 2021 2345hrs but delayed.However after 5hrs of waiting the flight take off at 0500hrs on 2nd July 2021.
For my surprise, while landing the pilot announced that within 5 minutes we will...

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Address: 03-555, 865 Jurong west Street 81, Singapore

Website: www.airindiaexpress.in

Confirmation No: BPXFFG & AOKYEF.

I booked the flight from Singapore to Vijayawada on 13th April 2021, but the flight is cancelled/ not operated by Air india Express.

So I requested air india express by sending an email to [protected]@airindiaexpress.in on 12th April to refund the amount for the above confirmation no's.

Till date about 3months, I still not had received the refund, and I also...

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We booked a flight from New Delhi to Dubai for 3rd May but due to the 2nd wave of COVID all flights were banned by Gov. of India and Gov o[censored]AE. Since my visa is expired we asked for a full refund on he same which airlines is denying. Booking ID FF[protected] and PNR no. is GMNMYI...

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Dear Madam/Sir,
We had booked Air India Express ticket from Mangalore to Muscat on 06.04.2021. Reference no. RDZXQM
Due to personal reasons Air ticket was cancelled on 13.04.2021.

Amount still not refunded for cancelled ticket.

Spoke to Customer care officer more for than 30 times, but still amount not refunded.

Kindly request your intervention....

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I have booked a ticket from Riyadh to Kannur on 24 April 2021, and I have cancelled the travel plan due to restrictions in India. and I have tried to cancel the ticket through their online portal, but their reservation system was down. Hence I have communicated through email to cancel the ticket and they have acknowledged the cancellation as well. but so far I have not received a refund from them. I have been trying to call them to enquire...

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Dear Sir,

I had requested the air India express team to cancel my ticket after getting confirmation from the customer support team that, am able to avail the full refund on the ticket as the Air India Express rescheduled the flight for more than 3 hours.

But unfortunately I didn’t receive any updates on the refund after that.

It’s now almost 2 months now.

I am keep on sending...

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Address: 300/7, madurai road, thachanallur, tirunleveli

Dear sir,
I have cancelled my ticket on May 2021 but didn't received my refund amount till now. I am not getting proper response for this....

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