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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

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So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Air India Express reviews & complaints page 12

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I purchased doha - kochi ticked from qatar on online (As attached). The ticket confirmation number is bnnugc & the travel date was 12th june 2020. The flight cancelled by air india express due to the covid 19.
The passenger travelled to kochi on repatriation flight on 01.07.2020 boarding pass attached, as the passenger was on visit visa she cannot use the ticket in future.

I sent several email to aie and finally...

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Address: Coimbatore, Tamilnadu.

Respected sir/madam,
I am Boopesh from Coimbatore, I had booked a ticket from Tiruchirappalli to Singapore for the date of 23/05/2021 (Booking copy attached)PNR : TPIBOX. Due to covid 19 pandemic Singapore government had closed its borders for entry. So I had cancelled my ticket on 20/05/2021(cancellation copy attached) and they had charged penalty of Rs5000-/ . During this pandemic most of the airlines never charge penalties and...

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Address: Khobar

Sir,
I am Fazalul Rahman living in Saudi Arabia.This is to inform you that I have booked a flight in Air India express (PNR No:KLULNN
Actually my ticket date is 25 th June and I need to modify it to August 20 due to current circumstances.
I have call customer call more than 100 times, visited city offices, and even emails with no issues
If not possible please refund my money....

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DGCA Team,

I need to file a complaint against Airindia Express.

I've booked an international return flight ticket from Sharjah to Mumbai. Due to unavoidable circumstances and lockdown restrictions i had to cancel the tickets on May-09.

I've approached to air india express and cancelled my bookings. In turn Air india express has promised me that they will be providing me a refund of 5, 545/- Rs....

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I had booked a ticket from Calicut to Doha on 27th April 2021. But since I was tested positive for Covid 19 on 26 April 2021 I was not able to travel on 27th and I had requested for the cancellation of ticket on 26th April itself.

During the time of Booking the ticket, Airindia Express Website server was down so I had to book the ticket manually through customer care centre and because of that reason I haven’t received any...

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The ticket has been cancelled by Air India Express, but now they are not responding for a refund even after writing emails to customer care, nodal officers.
I request higher authority to refund cancelled ticket as early as possible....

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Dear sir

9 month befor this happen

Hi,
9 month befor this happen please help me

I booked the ticket from Dubai, DXB Terminal 2 to Kozhikode for 15 th July, 2020 on 10/07/2020 (Friday). The payment got deducted(740) but didnt get the confirmation instead got the message to send the details to customer support for clarification. I sent a mail to the customer support and got automatic...

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Address: Sameem K Jamal

Dear Sir,
I am following up with Air India Express since April 2021 for the refund of my cancelled trip ( Booking ref: SUNNQR) due to covid 19 travel ban. i have sent more than 10 emails to customer care and finance dept. as advised by customer care representatives. Most of the time I have received system generated replies only. On May 15 I have received an email from customer support, mentioned that" you will receive refund shortly"....

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Hello team,

I had cancelled my Air India ticket due to the COVID-19 issues and had applied for a refund for my air ticket four months ago, and I have not received it yet. I was told that the refund will be processed within 4 weeks and yet I have not received it even after 4 months. Despite my repeated attempts through emails and customer service calls to get the refund of the flight from Toronto to Bangalore dated 20th February...

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Myself Indushri Santhosh Kumar
My PNR Number of airindia express :- PNR - WJAUSV
Amount to be refunded :- 28, 021.36 INR

This is regarding our earlier flight to Dubai from Mangalore. I had booked our ticket for 6th may, But because of flight suspension we were unable to travel on the said date. So I had called Air India Express customer care and cancelled my flight, and the customer care representative told me...

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Address: Sharjah UAE

Ticket amount not refunded, inspite of cancelling my ticket of March 2020...

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Dear Sir,

I have requested cancellation for mine and my wife's Air India Express ticket on the 8th of April 2021 and I was informed il be getting the refund amount but till date they have never issued me anything untill now. They are first of all charging higher ticket fare on the one side and on the other hand when asked for refund they are telling vague excuses. Really it is unacceptable behaviour from their side in these...

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Hi There, I had booked flight tickets for myself and my wife to travel from Trichy to Kuala Lumpur and was supposed to board a flight on 28th April 2021. On 26th April 2021 evening at around 4.30pm IST Malaysia banned Indians from entering Malaysia effective from 28th April 2021. Indian High commission also acknowledged this on their website on 27th April 2021 and mentioned Vande Bharat mission flights to Malaysia are suspended. First Air...

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Address: Bangalore

Website: Refund amount

Dear sir/madam

Confirmation . RDZXQM

Name . Agamadi mujahid

As much airindia express policy

Working 14 days finish still didn't refund

Amount please kindly humble request

To

Airindia express refund department

Thank you...

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Address: India

I was travelling with my family from Dubai to Lucknow .
As per confirmation from your deira office of air india express and call center ( +[protected]), if child age is below 12 years, PCR test not required for kids. This confirmation done on 22 february 2021 at 10:00 am.
According to that, I did mine and my wife's RT-PCR test and excluded my children( age 8 year, 6 year and 2 year).
But when I reached airport the gentlemen...

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Dear Sir / Ma’am

Please find attached flight ticket from mangalore to Doha for 2nd may timing 17:35 departure but it was preponed to morning 11:25 am. The flight number was also changed. My husband Noel Pereira did not receive any information about it. Can you please urgently send email regarding flight timing change as he needs to amend his hotel quarantine booking in Doha. He has booked another available flight currently...

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Ticket Doha-Kochi (PNR: ZWJBVL) cancelled but money is not credited even after 4 months and numerous follow ups.
After 3 months of waiting, i sent Email to Nodal officer, he said, it will be credited with in 1 week, but not credited even after 1 month.

A worst experience in processing re-fund requests....

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Dear Sir/Madam,

Greetings of the day!

Please be informed that, I have booked my flight on 06th March 2021, Flight # IX1117 from Delhi to Muscat, started at 20 hours from Delhi International Airport.

Kindly note that due wrong date mentioned on my Covid Test Report, the Delhi Airport Authority doesn't allow me to board on flight and I miss my flight. I show the PDF File, stated the report generated...

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My Air India express Ticket (QKHZCN) from TRV to DXB was cancelled from company side. I went to Air India express Sharjah office regarding the refund status. They informed me that the refund of Rupees ~7905 is processed on 10 th of October 2020. Till now the refund is not credited to my Card. I have contacted the customer care 7-8 times already.

I have been addressing this issue for the last 5 Months. Made many calls and mails....

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Address: Shajah

Dear Sir,

Refer to PNR: JHLMDU, auto cancelled flight due to covid 19 situation. Against which I booked ticket for my family, I received voucher under 3 names with expiry[protected]. Due to my current financial crisis I wouldn't be able to bring back my family to Uae again (their Visa Cancelled).

So I requested to refund the cash to my account. After sending so many emails & follow ups, I receive a email that...

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