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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
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Air India Express reviews & complaints page 13

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My name is Dikshith Krishna Suvarna and I was supposed to be a passenger on an air india express flight, Flight IX-186 this was a international flight.

This flight was scheduled to depart from Abudhabi to Mangalore on[protected] at 23:45 hrs. This was mean to be a one way ticket.

My situation is as : I was not able to travel on that flight due my Emigration issue which I came to know at airport in Emigration...
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SHEKKAPPAN Kannan
Mar 19, 2021
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Refund pending for more than 2 months

Address: CHENNAI

PNR - LOAJRU
FLIGHT NO - IX1648
PASSENGER NAME - SHEKKAPPAN KANNAN
TRZ-KUL
CANCELLED ON - 26 JAN 2021

I had booked a flight on for 3 February 2021 from Trichy to Kuala Lampur. But unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any...
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Lakshmi409
Mar 15, 2021
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About ticket fare

We have booked flight ticket on 13th Aprial 2020 from hyderabad to tirupatito but government decleared lockdown due to covid 19 so, we want to go on april 2021 but airline demands more money thats not fare for passengers .we have alredy booked my tickets so, we wants to go to tirupati on that time ticket fare only.i do not to pay extra money...
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Flamin Surya John
Mar 13, 2021
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Refund has not been settled

I have cancelled ticket on Feb 5th 2021, for the journey on Feb 6th 2021.ecen after one month, after contacting the customer care for a month and also done email to all requested emails in air india. Still I haven't received my refund back. I don't understand this. Why I am getting. Y I am not getting my refund back....
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vxbhatna
Mar 5, 2021
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Refund for cancelled ticket

Address: India

I was informed by Air India Express that the flight IX194 (Dubai-Lucknow) dt 29 Jan 202 in which my mother in law was booked is cancelled and I need to cancel the flight. I cancelled the ticket (PNR # QRYQJM) flight on 23-Jan-21. At the time of cancellation I was advised that refund should appear in my account/card within 2 weeks.
After 2 weeks, when I followed up with Air India Express I was advised to have patience.
After...
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AbdulAz77906052
from Malkajgiri, Telangana
Mar 2, 2021
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Ticket cancelled no refund

Hi,

I cancelled my ticket which from Hyderabad to Singapore on 17th December. Its almost been nearing to 3 months and I have been calling Air India customer support they are just asking me wait 7 days as their backend support has not processed my payment.

I have been writing to backend team but no response from them.

My Ticket cancellation number - LEKRMW

Kindly look into this.br...
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Najaf Dure B
Feb 24, 2021
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Services response and not reschduling flight

Address: orai

We have booked flight confirmation no AFALHS in 16/02/2021 from Lucknow to Muscat for (2 ADULT+2 KIDS) when we have reached Lucknow airport at 11 am out security didnt allowed us to go inside because my flight time 4.25 pm so we have wait out side with small kids without any facility at international airport even there is no proper arrangement after 1.pm they have allowed inside when we went inside they said wait untill another flight passenger...
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Swapnilsam
Feb 20, 2021
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Extra charges for Rebooking

Address: Ajman, UAE

This is with reference to my CANCELLED Flight Ticket
Confirmation# ENMNKB
Date of journey: 1 July 2020
Dubai to Delhi
5 Passengers: 2 Adults and 3 children
Amount: AED 2, 930.00

I contacted your call center for rebooking on 25th March 2021
Flight: IX 1142 Dubai Delhi (00:15 - 05:15)
Fare: AED 2050.00

They are asking me to transfer AED 150.00 (INR 2988.00) as additional...
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Shankar Manivannan
from Bengaluru, Karnataka
Feb 18, 2021
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Refund the ticket Cost in covid19 lock down 1 year over

Address: chennai

Hi Team,

I have booked ticket on last mar end, the flight service blocked due to covid19, Again rebooked in apr-202 but the service has been blocked again due to covid19.(Paid around 11, 000 include double time booking charges)

I have raised refund request on oct-2020, but still not processed. Could you do the needful.

Thanks
Sandha Kumar...
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Shankar Manivannan
from Bengaluru, Karnataka
Feb 18, 2021
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Refund the ticket Cost

Address: chennai

Hi Team,

I have booked ticket on last march end, the flight service blocked due to covid19, Again rebooked in apr-202 but the service has been blocked again due to covid19.(Paid around 11, 000 include double time booking charges)

I have raised refund request on oct-2020, but still not processed. Could you do the needful.

Thanks
Sandhakumar...
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Address: Biju MC, Kannapilavu, Nanichery PO, Kannur, Kerala

Ir/Madam,

I have taken a ticket to travel in air India Express IX-1745 (Confirmation number: WIIGLL) on[protected].On that day I reached the airport. But, I didn't get the boarding pass. The officials of air India Express denied me the boarding pass. They stated two reasons for the denial.1. They told me even though my travel was to Sharjah the Dubai entry permit was compulsory.2. Second one is that my visa was in my old passport....
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balagopal nair
from Noida, Uttar Pradesh
Jan 14, 2021
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Not giving Covid time cancellation refund since 10 months

Address: b_balagopal@yahoo.com

I cancelled my ticket PNR: HQMINJ for the travel date 04-Apr-20 on 31-Mar-20 as all flights were stopped due to Covid 19 by 22-Mar-20. AirIndia Expressed usual cancellation charges and also have not refunded the booking amount INR 30, 982.38 till today 14-Jan-21. I had send 8 reminder mails so far to customer support and twice to appellate mail id but I always got a reply that high email volume is faced by customer support only. Please arrange...
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Siddique Shameer
from Karvarakundu, Kerala
Jan 13, 2021
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Refund Request x

Address: Valapattanam, Kannur

PNR: CEZXHX

This Ticket was cancelled On Lockdown period. i was chacing for this refund around 3 months, The amount was not yet credited to my Bank account.
Now the customer care executives were not replying for my email. And the telecalling executives just committing last 2 months that you will after 5 days you will recieve....
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Chethank41
Jan 10, 2021
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Refund my return ticket

PNR KISURE
I have requested for cancellation and refund for above PNR since couple of months. Already received reply from airindia saying cancellation charge of 122AED will deducted which I agreed for. Till date there is no reply and no refund also ? Above PNR travel date May 29th 2020.
Booking done from qatar by Chethan Kumar[protected]
[protected]@rediffmail.com. Traveling companion my sister babitha jithin & kasvi...
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badotia
Jan 8, 2021
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Refund are not returning of cancelled flight

I booked a ticket online at air India website on 25 th Oct 2020 from agartala to Jammu. Ticket was issued and passenger name was Rajendra Kumar Mistri.
On dated 02 nov 2020, I got a mail on from Air India one flight kolkatta to delhi is cancelled and it will be depart next day so I called to customer care for cancel all connecting flight and they replied you have send a mail at [protected]@airindia.in.
On same day I mailed to...
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Address: India
Website: www.airindiaexpress.in

We booked the ticket last year in February to travel in July 2020 from Sharjah to Mumbai 4 passengers family. Booking Receipt:WEXSBG

Mumbai is not our state of residence

We simply want to visit Mumbai as a tourist.

Since the airline canceled the ticket, we could not able to travel.

1. Now the airline is forcing us to book the ticket for the same destination and on particular dates,...
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Tia Dhawan
from Delhi, Delhi
Dec 26, 2020
May 12, 2022
This thread was updated on May 12, 2022
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full refund request

Even after calling so many times and emailing them, I didn’t hear from them. When I called to check if the customer care can help me with any update, he told me if I cancel my tickets I’ll get 1000 rupees on a confirmed going ticket + returned ticked. And I asked for full refund and he offered just 1000 rupees.
Please help me with this, I don’t know what to do. Not only they ruined my holidays but also took away all my money....
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I have cancelled tickets for my mumbai to dubai round trip in Journey 1: Mumbai Intl Airport , T2, SAHAR to Dubai, Terminal
2, DXB (Return) Booked on 07/ February /2020
Outbound: Mumbai Intl Airport , T2, SAHAR Depart: 28/ April /2020
Flight no. Departing Arriving Duration
IX -247 Mumbai Intl Airport , T2,
SAHAR
Terminal T2
13:25 28/ April /2020br...
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Address: Mumbai, India

1) i have submitted the request for full refund of #mxuwbo - 14 may 2020 - dubai - pune on 8 dec 2020 to air india express customer support for my wife's air ticket (Attached here) which was booked by myself online.
2) again, i have submitted the complaint to [protected]@airindiaexpress on 16 dec 2020, as suggested by air india express helpline.

I expect to get the full refund since the flight was cancelled by air india express.br...
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rangaroi
from Powai, Maharashtra
Dec 19, 2020
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Cancellation Ticket money not refunded

Hi,

I have booked the ticket from Singapore to Thiruchirapalli on October

Number - SCELNL
Name - PANDIARAJAN RAMASAMY

And cancelled the ticket after cancellation they told they will refund SGD 42 within 14 days but almost 2 months running now I have reported many times in customer care it was not getting solved.

I draft a mail many times to the finance department as per...
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