Submit a Complaint
Claimed

Aramex Couriers Complaints & Reviews

www.aramex.com
1
Updated: Jan 13, 2025
Complaints 969
Resolved
127
Unresolved
842
So far, so good. Aramex Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Aramex Couriers will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Aramex Couriers

Having problems with Aramex Couriers?

File a complaint and get it resolved by Aramex Couriers customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Aramex Couriers

Recently resolved complaints

View all complaints

Most useful reviews

59
kyc rejected
54
kyc documents upload
56
Not delivering my order from Nike.com

Featured stories

Shipment not returned from Aramex

Aramex Couriers reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bedanta85
from Guwahati, Assam
Jun 30, 2023
Resolved
Report
Copy
Resolved

Your provided KYC is rejected due to File not opening / invalid format. Please upload KYC Documents in consignee n

Have submitted all the necessary kyc documents but they keep sending me sms that file not opening/invalid format. Have even mailed all the documents....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sandys251997@gmail.com
Jun 29, 2023
Report
Copy

Kyc issue for different address than id proof

I ordered a nike merchandise which was shipped from singapore. My delivery addess is from bangalore and the id i provided is having address of my hometown so i provided my rent agreement from bangalore which is clearly mentioning my name and hometown address exactly like on id proof provided but even after uploading documents multiple time they are not providing any clearance to my shipment and asking for documents again and again without...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Tap kaming
Jun 19, 2023
Oct 7, 2023
This thread was updated on Oct 7, 2023
Resolved
Report
Copy
Resolved

Kyc rejection for nike

So I ordered a hoodie from nike.com india and they sent the parcel through aramex. After some days the parcel was held for customs and asked me for kyc and I submitted my government issued id and address proof but they keep rejecting it and not responding to any calls and messages...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Soham Guha
Jun 17, 2023
Jun 19, 2023
This thread was updated on Jun 19, 2023
Report
Copy

Nike Order KYC issue

Address: Mumbai

I have ordered Nike Product from Singapore and have submitted all the documents related and required, HR declaration documents as well, but every time I submit it It gets rejected. I don't know what to do. My Order No. is [protected], Order is coming from Singapore to India. www.aramax.com Kindly Help me out. I have tried to reach customer support but no response from your side....
Helpful
Found this helpful?
1 Comment
Report
Copy
K
Khushii33._
from jorhat, Assam
Jun 5, 2023
Report
Copy

Kyc problem nike

My order from nike has been stuck because it shows that the address I have submitted in the documents does not match the delivery address when all the difference there is that the delivery address I gave is a little more detailed than the one mentioned in the documents. I have tried contacting but there is no way to receive proper customer support from aramex. I had to cancel a previous order too because of no assistance. Shipment number:...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Afre12
May 28, 2023
Report
Copy

Customs Issue

My package is stuck in Indore due to customs issue. I have received calls from the company saying "you have been getting messages regarding where to upload your new KYC documents, " which is a bare-faced lie. You cannot call back the same numbers, nor is there any way to contact a human and ask for support. I am sitting here, with expensive items stuck at customs, all because Aramex does not deem it necessary that customers contact them....
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yuna
May 28, 2023
Jun 29, 2023
This thread was updated on Jun 29, 2023
Report
Copy

The KYC is getting rejected

The address on the KYc is different from my college address.So I have uploaded College ID with fee receipt as per the options and its still getting rejected all the time ans they are even responding or answering my complaints. They are just sending mesaages and calls to upload KYC. Its been a month foe this time waste process. I didn't even got my gooda...
Helpful
Found this helpful?
1 Comment
Report
Copy
Y
yeboi_buck
from Jorhat, Assam
May 23, 2023
Report
Copy

Kyc rejected everytime

Everytime i keep uploading my id and address proofs it keeps getting rejected, i am literally running out of govt id tbh, i cant even return the order because i havent the recieved the order . 10k worth of money is stuck because of such bunch of incompetent people with no CARE about responsibilites, u ve got 1 star, ###ing grow up . U havent even replied to any of my complaints and emails, u havent even called once, u didnt do ###...u keep...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
A
Armaan Lakra
May 21, 2023
Jun 29, 2023
This thread was updated on Jun 29, 2023
Report
Copy

Delay in Customs Clearance | HAWB bill no. 35396628816

Address: B803, Anusmera Celeste, 3rd Road, Chembur, Mumbai, 400071

HAWB bill no. [protected]

Have already uploaded all KYC documents. They are saying that aadhaar and PAN card are not same as delivery address. I have given them the Electricity Bill and Rental Agreement of the current address, still it keeps getting dismissed....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
I
idhikabakshi
May 20, 2023
Report
Copy

Rejected KYC due to the consignee name not matching the ID proofs

I have had a problem receiving my parcel stuck in customs from Fashion nova as the consignee name doesn’t match the ID proofs i’ve submitted. The only difference is that my legal documents only support 1 surname while the order has another one. Both belonging to me itself.

The HAWB bill no. is [protected].

I’ve previously ordered from the same site at the same address multiple times and never came across...
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
yeboi_buck
from Jorhat, Assam
May 19, 2023
Resolved
Report
Copy
Resolved

KYC rejected Address mismatched / uncompleted kyc / file not opening / invalid format / id verification papers were not accepted

Address: Kolakhowa , kaliachuk , Jorhat (785001) , Assam

Recently i ordered a shoe from Nike, and i have submitted multiple id proofs like voter ID, Aadhar, bank statement but it keeps saying rejected. The name with which i have ordered doesnt have my middle name in it but my id proofs have middlename in it, also the address which i have given during the order placement is accurate but the address proof has the same location as well but two words are misplaced in it but both mean the same and is...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
NehaDingreja
May 19, 2023
Report
Copy

KYC is getting rejected everytime

Hi team, I have submitted my kyc multiple times but team is rejecting it I have given correct address in KYC, both the addresses proof my delivery address proof as well as govt issued ids plZ help here...
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
YaswanthMaddali
from Hyderabad, Andhra Pradesh
May 18, 2023
Report
Copy

My shipment from eshopworld is stuck in customs because KYC address does not match shipping address

Shipment number: [protected]
My address proof address does not match my shipment address as I moved to a different locality. I submitted current residence wifi bill as a secondary proof for address. But it keeps getting rejected. I do not have another address proof. Please help. Attaching Wifi bill screenshot and shipping address screenshot from nike order for reference....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ruhul101
from Kolkata, West Bengal
May 16, 2023
Report
Copy

Nike product 35108152424

Address: 23/A BRIGHT STREET, PARK CIRCUS

I ordered a cap from nike app which shifted from Singapore to India on 27th April then it was in bangalore till May then again it moved to mumbai now its showing that I have refused for the shipment and its current location is in delhi it should have delivered to me within 15th May.. I never made any calls about the refusement of the shipment nor did they call . So how the hell on earth they made this issue. I want my parcel as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gokulv1
May 15, 2023
Resolved
Report
Copy
Resolved

KYC rejected due to address mismatching on workplace delivery

Hi Gokul Vasudev 👋🏽 Your shipment [protected] from eShopWorld is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address.. Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) to clear the...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
shiva.aamya@gmail.com
May 10, 2023
Report
Copy

Not accepting my details for Nike order

I have given them every details regarding my order and they are still not responding to it. M tired giving them my id proofs they are literally hiving me mental harassment. After giving everything every proof of my address details they are not doing anything....
Helpful
Found this helpful?
Write a comment
Report
Copy
L
lydia Yeadus
May 8, 2023
Report
Copy

Rejection of kyc documents Nike shoes

Hi team,

I have provided my electricity bill as my address proof : HMR No.24, hennur, hbr layout

Shipment address: HMR purple elite 102 second floor, hennur, hbr layout

Both the addresses are same . It’s just that writing style is different and shipment address is more explanatory.

What was the reason to reject it?

My Aadhar and PAN Card have my previous house...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Riya Turkar
from Mumbai, Maharashtra
May 8, 2023
Jun 29, 2023
This thread was updated on Jun 29, 2023
Resolved
Report
Copy
Resolved

Pending KYC Clearance

Ordered parcel from amazon US and Aramex was assigned thedelivery but getting messages from aramex to upload new KYC Documents . Twice uploaded new Address proof documents but no progress in customs clearance. Not able to connect to aramex customer support either. No proper channels are provided by aramex to speak to a representative and mails are not being answered ....
Helpful
Found this helpful?
1 Comment
Report
Copy
V
VG93
May 7, 2023
Report
Copy

Authorization for Customs clearance and applicable regulatory bodies Tracking number 34872787246

Hi, Since last one month i am trying to get my parcel clear from customs but it stucked due to KYC, i have uploaded so any documents but still ARAMEX are too lazy to do anything. even i have send an email for authorization as they asked but no progess. Also i have called them many times but they dont provide correct information. always tells the lies.

Please help in clearing my parcel.

Pls pls pls dont get...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pranavchandrasekhar
May 6, 2023
Report
Copy

Lost Package and Worst Services.

Hello

I had ordered a vinyl skin for iPad from dbrand.com through express delivery on 16/03/2023 which should’ve arrived the same week. This skin was suppose to be a gift to a family member so I’ve requested and paid for a quick delivery as soon as possible.
The order was shipped on 20/03/2023 through Aramex to my address of ‘155, Poorna Chandrika House, Perumpilly, Mulanthuruthy kanjiramattom road, Ernakulam,...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Flyking Courier Services
1.7
(106)
Madhur Courier
1
(1071)
FedEx
2.2
(1462)