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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Jan 28, 2025
Complaints 15964
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6088
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9876
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL]

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381
trying MNP BSNL to another operator : not getting UPC after msg to 1900
395
SIM card stopped working
184
upc cannot be generated for the reasons: (1) there are subsisting contractual obligations

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Unnecessary Deduction of Amount from Main Balance
Broadband connection delayed
Regarding refund amount

Bharat Sanchar Nigam [BSNL] reviews & complaints page 7

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P
Prashant2310
Aug 4, 2023
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Bsnl sim port UPI not garnered

Address: Bhopal

UPC cannot be generated as there is an active request for the change of ownership for this number....
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M
Madhusudan Barat
from Bankura, West Bengal
Aug 3, 2023
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Installation delay for FTTH connection (BSNL)

Address: Bankura, West Bengal

Sir,

I, Madhusudan Barat, requested a new land line connectionon on 30/07/2023 with service no[protected]. Till now I have not got the connection, staying in BANKURA DISTRICT WEST BENGAL. Couple of times I met the corresponding officer in the BANKURA BSNL exchange. But poor response from the officer and it is of no use. No proper answer from them. I am afraid till how many days it will take to get the connection. But in...
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J
JatinM87
Aug 3, 2023
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UPC code not getting generated or delayed

Getting error message:
Request for UPC for your mobile no. 8xxxxxxxxx could not be processed. Please retry after some time.

Already tried 10 times. BSNL office says to call customer care and customer care tells to visit BSNL office.
Complaint has been registered-docket number is-3G31AP300184 - BSNL...
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M
Manikandan Gurumoorthy
from Chennai, Tamil Nadu
Aug 2, 2023
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LL Dead

My landline #[protected] was out of order for past few days. Raised ticket thru BSNL portal however no resolution. Still problem persists. I have no choice of changing network if this is not resolved. Landline getting dead often twice in every two months once. Hope this will resolved soon....
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G
gulam0711
from Kolkata, West Bengal
Aug 1, 2023
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Remove or shift pole

Address: Garden reach road ward no 135 in front of mallick sons jewellers, Kolkata, West Bengal

Respected sir I warn you remove a landline pole in front of our street (gali) there we face a very problem to take out the dead body (janaza) remove or shift it . Otherwise we will cut that pole and take legal notice you to your company . We have also filed many complaints to our nearest police station and respected ward councillor rubina naaz (ward no135) please look into this matter its a huge problem for us make any action...
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H
Hariom S P
Aug 1, 2023
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Amount is Debited but Recharge not done

I had done recharge of rs 147 on BSNL Selfcare app and done payment through google pay, my problem is that my amount is debited from my account but the recharge did'nt came. So I want that the money should be refunded to my account as soon as possible.

Date of transaction:- 28/07/2023
Recharge Amount:- 147
UPI Transaction ID:[protected]...
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G
gmk159
from Ahmedabad, Gujarat
Jul 30, 2023
Nov 4, 2023
This thread was updated on Nov 4, 2023
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Internet speed and connectivity issue

BSNL is not providing proper internet connection. Internet getting disconnected every few days. Complained is raised but there is no resolution to it...
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U
Umran1209
from Secunderabad, Telangana
Jul 27, 2023
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MNP UPC code not received

I am trying to port my number [protected] through 1900. Rather than receiving UPC code I am getting a message "Your request for UPC has been delayed" then wih "Request for UPC number cannot be processed". while deducting charges for sms also.

I want to get UPC code inorder to port...
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J
Jagajeeban Rout
Jul 23, 2023
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Validity recharge issue

Address: Taliha, Rambag, Jajpur(755014)

I recharged 65rs for 1 month on bsnl, but my money was lost but recharge and I got a message on the recharge number that 65rs recharge successful, your validity will be till 22/07/2023, but IRecharged on 22/07/2023, that's why you solve my problem quickly.

Ref.[protected]
And recharge with Rs.65 by [protected]
And recharged number is [protected]
Please selved my problem as soon as possible....
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D
drAmit karnik
Jul 19, 2023
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Mental harassment due to legal notice for pending bills

I got my landline [protected] ( Connection name : Shyam Karnik), disconnected in 2017, after paying all the current bills. Disconnection of line was done.

After a period of 6 years, i.e in July 2023, they have sent a legal notice of pending 2450 INR.
No previous intimation was done in all these years.
Also they never refunded the security deposit of INR 2000.

Our landline connection was in Baikunthpur...
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R
Raha_5
Jul 18, 2023
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Reverse recharge

Hello sir, I have done a wrong recharge plan on my bsnl mobile number, I have tried to contact through the complaint massage number but couldn't able to send it. Please help me to reclaim the amount of my reachrge, by mistake I have done a useless special recharge plan please help me to get the money back .
REV [protected][protected]...
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R
Raha_5
Jul 18, 2023
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Reserve recharge

Hello sir, I have done a wrong recharge plan on my bsnl mobile number and wants the money back ...I tried to contact the help line number through but the massage was not delivering. ..please help
REV[protected] [protected]...
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V
Vipin PC
Jul 18, 2023
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No accepting porting request

I have made several request to 1900 for UPC port from my BSNL mobile number. Just after sending getting the text I’m getting “ Your request for UPC has been delayed. Please wait while your request is being processed.” and then getting another message "Request for UPC for your mobile no. 994666**** could not be processed. Please retry after some time". Nothing more than that and the sms charges are still deducted. I have called up BSNL...
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C
Chaitanya999
Jul 17, 2023
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Not receiving UPC Number

Not receiving UPC Number from BSNL. Looks like they are doing it intentionally. A message comes saying 'delayed' and later another message saying 'could not process, try again'. This is repetitive and is common among most of the customers. It is continuing since last 2 yrs and this is violation of the regulations from TRAI....
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S
Sankalp_Sh
from Raipur, Chhattisgarh
Jul 13, 2023
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Internet Connection not functioning

Address: AIIMS Residential Complex Kabir Nagar Tatibandh Raipur Chhattisgarh

My internet connection has not been functioning since June 2023.
BSNL took twice the routine charges for the change of modem and despite of which the Internet is non functional. I have made several complaints to the customer care number with no response from the BSNL.
I request you to kindly book a formal complaint with the firm....
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D
Deepakray
Jul 13, 2023
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Request shift/removal of pole at Kulti BDO Para opposite Abhinandan Marriage Hall West Bengal

Address: Lakhi Bhawan opposite Abhinandan Marriage Hall BDO Para Kulti Dist Paschim Bardhaman Pin 713343 West Bengal

Dear Authority,

This is to inform you that there is Two BSNL telephone pole touching my boundary walls of my house which is of no use . This is causing a lot of problem to me as children's and people are getting inside our house when we are not there and taking our fruits and vegetables from our gardens. So I request you to remove or relocate this telephone pole from the boundary of my house .

For this I will...
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B
Bobby420
Jul 13, 2023
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Mobile number porting

I am trying to port my BSNL mobile number [protected] by trying to generate a UPC code. I am getting constant failure message saying that "request to generate UPC has failed and try again later".
Seeking your help to fix this issie by generating and sharing UPC code....
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S
Sankalp_Sh
from Raipur, Chhattisgarh
Jul 13, 2023
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Data Service availability

Address: Raipur Chhattisgarh

I was charged double the monthly Terri for changing the modem after which the BSNL service has been unavailable for most of June 2023. I have made several complaints online with only a few hours of service despite regular payment of monthly bill. I request a redressal and refund of my monthly payment for which I received no service from the BSNL...
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A
Anakha Suresh
Jul 11, 2023
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Can't make calls even after recharging

Hi

I recharged with Rs 98 on[protected] and I got a message saying the recharge amount is Rs. 0.000 and the new balance is Rs.0.000 and the plan is valid till[protected]. But when I tried making a call it said I did not have enough balance. Today I tried recharging again with Rs 37 and I got the same message saying the Recharge was successful and the balance is Rs 0.000. I tried making a call and got the same message that the...
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P
Prathik Kaibilira
Jul 10, 2023
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BSNL WIFI Billing issue

Address: 571201, Madikeri, kodagu, Karnataka
Website: BSNL

Telephone number
[protected]
Account number
[protected]

Pradhan K L
#07
Cauvery layout
Madikeri kodagu
571201

I had got the BSNL WIFI connection on May, they charged me 5000/- for installation and informed me that the first month internet service will be free. In the month of June, I received the bill for both the months May and June the sum of 3267/- When...
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