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BigBasket.com Complaints & Reviews

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BigBasket.com reviews & complaints page 52

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S
sandhya.baweja
Oct 4, 2016
Jul 12, 2022
This thread was updated on Jul 12, 2022
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Order not delivered and yet status shows completed

Address: Bangalore, Karnataka, 560071
Website: www.bigbasket.com

Hi,
I placed one order from Bigbasket on 20th Sept which was consisting of 2 sub order(that wasn't known to me). With so mush hustle and changing the time slots one of the order got delivered. The other order wasn't delivered and Big basket called telling that the items are not in stock. Rather they updated in system as customer cancelled the order. When raised this concern they apologised, refund the amount as big basket wallet points....
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R
Reema1989
from Noida, Uttar Pradesh
Oct 4, 2016
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Payment made to big basket but not added to my wallet

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.bigbasket.com

Hi,

I had made the payment twice for the amount of rs.1942 and 1952 to big basket and both transaction are succeeded but still 0 amount is reflecting in my big basket wallet.

From tomorrow i am continuously taking follow up customer care of big basket but their customer care service is worst, every time they told me your concern has been forward to backend team and will arrange a call back but no one called...
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A
amlan50
from Bengaluru, Karnataka
Sep 28, 2016
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Return initiate-still in progress after 20 days

Address: Bangalore, Karnataka
Website: www.bigbasket.com

Bigbasket.com order no. BBFVO[protected]
Due to cancellation of the above order, An amount of Rs. 1020 suppose to be credited to my bank account on 9th of September 2016. Every time we contact customer care, person informing us that return initiation was not happen and delaying 4 to 5 days. Like that 20 days passed. Today is 28th September and a new date has been given to us.
Is this a new way of doing business? Not returning...
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R
Rainbow Creation
from Mumbai, Maharashtra
Sep 28, 2016
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Free welcome kit not received

Address: Mumbai City, Maharashtra, 400012

In invoice free welcome kit is written but not given but why?. Cheat by company.
Should be given as per order.
Complaint no[protected]dt 28.9.16 with harshad sahay big basket supporting team.
They took advance payment against order.

No proper response from officer level.
One hour magajmari kiya with delivery boylakshi irvit n officer but no proper response.
This is not good like the big company.br...
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Poonam Gajanan
from Delhi, Delhi
Sep 20, 2016
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Imposter utilized my wallet money

Address: 400043
Website: Bigbasket.com

August 8
Ticket no:[protected] i ordered fruits and vegetables from bigbasket (Order no. Mmfo[protected] and i found fruits and vegetables spoiled

August 11
Later my money was refunded for those, but within a week, i find that some fake person is utilizing my account money for her order. Which i noticed and immediately cancelled that order. And i brought this to the notice of bigbasket people.
br...
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JCAtConsumer Complaint
from Bengaluru, Karnataka
Sep 20, 2016
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Upsetting service big basket bangalore amount refund discrepancies

Address: 560066
Website: www.bigbasket.com

Hi team,

I placed an order worth of rs.1140 on 7thsept with bangalore bigbasket team. however this order got splitted into three orders with the order ids j-bbo[protected], j-ebo[protected] and j-ebo[protected] that amounted rs.566, rs.220 and rs300... which is lesser than the original amount i paid. moreover the rs566 amount was not delivered completed and only product rs.530 were dellivered.
The bigbasket...
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S
savitreya
from Mumbai, Maharashtra
Sep 19, 2016
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No delivery of pre paid order

Address: New Delhi, Delhi
Website: Bigbasket.com

I had booked an order that was to be delivered on 12th September 2016 at my residence in sector, 11 of dwarka, new delhi. It was not delivered despite continuous flow up with the customer care executive. The company of its own rebooked the order but simultaneously increased the price of the bill by around rs 88 and delivered the order on 14th September. I have sent at least five mails to their customer care mail id but the crimson had not...
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Subha Sarkar
from Ahmadpur, West Bengal
Sep 18, 2016
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A order

Address: 741126

Dear BigBusket todey at 5:28 pm a payment was made by paytm wallet for Rs.2239 ...Paytm order id is [protected]...BigBusket order #1400897...Please cancel this order...That was made by hacking my paytm wallet...I have also submit a complain to paytm care...I do not know about the order...I am selecting a unknown category for submit the complain...If you want to give you screen shot of that transaction in paytm wallet i can give you that...I...
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M
mina6
from Mumbai, Maharashtra
Sep 18, 2016
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Refund of Rs. 1103/- due - Order no BMVO-15071497-060916

Address: Mumbai City, Maharashtra, 400010
Website: www.bigbasket.com

Order was placed on 6/9/16 ue for delivery on 7/9/16. Bigbasket did not deliver the order and rescheduled the delivery of this this order on 3 consecutive days. Finally after 3 cancellations on their side on 10/9/16 i requested them to refund my money and roll it back to the credit card by which i had paid. I was informed that it would take 7 working days. After "'7 working days"" i still have not got my refund. I request the company to kindly...
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T
Tarun Atoria
from Mumbai, Maharashtra
Sep 17, 2016
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Potential delay and bad customer care services

Website: bigbasket.com

Its been pathetic and worst experience with service as well as customer catr executive. I never recommend this site ir app to any genuine or potential customer. Itd been 8 hours if placing my order i still dont receive any informatiin. and upon csllung to cc they are just assyribg fake by sayibg you will receive a call in 10 mins and i never received call .

All customer care staff is completely non skilled. and big basket...
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D
Deepak Mu
Sep 16, 2016
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Jaggery and Rawa

Address: 560087
Website: Bigbasket.com

BBO[protected]
HI I am not happy with the quality of jaggery, its my second bad experience with jaggery.I was expecting Normal Rawa slightly bigger in size .I needed upma Rawa.Please replace.
Your delivery guy did not collect the items I tried to return.Also he asked me not to inform customer care about this.
I need refund on jaggery.
I think there is a quality issue.The delivery was an hour late which caused...
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S
Swetha Dolly
from Bengaluru, Karnataka
Sep 16, 2016
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My order got cancelled but money got deducted

Address: Bangalore, Karnataka, 560100
Website: www.bigbasket.com

I have complained on this site.after that i got call from big basket they have told they will replace my order on tuesday i.e 13th september 2016.

Due to bandh it has been cancelled can you please look in to it.
order number is BBO[protected]

please try to replace my order help me to get my product.
Try to fix this problem soon
Please help me in this....
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R
rubythatsme
from Noida, Uttar Pradesh
Sep 14, 2016
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Unethical behaviour

Address: Bangalore, Karnataka, 1220018
Website: bigbasket.com

Rude customer care: innovative retail concepts pvt. Ltd, plot no 104 industrial area gurgaon been rude n not interested in resolving the issue. Order bguo[protected]. The delivery man was asked to take back all the items of the current order of 561.15 + vat 39.30 because of an issue with a old debit of rs.135.73 which did not specify details of items in the invoice. Request please resolve the issue asap....
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Poonam B
from Mumbai, Maharashtra
Sep 13, 2016
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Issue with the refund/exchange of the product

Address: Thane, Maharashtra, 400615
Website: www.bigbasket.com/contact

Hi,

I had placed an order on 3rd August 2016, of Rs. 408 through net-banking for which money was deducted from my Bank account. But, later I cancelled the order and hence, I haven't received the items ordered. So, Ideally I'm supposed to get a refund of Rs. 408 in my bank account. However, I haven't still received refund money of Rs. 408 which I paid. Instead the total amount that is reflected in my big basket wallet was Rs....
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Swetha Dolly
from Bengaluru, Karnataka
Sep 12, 2016
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I didn't receive my order but money got deducted

Address: 560068
Website: bigbasket

I have given order on 19th august 2016 but still now i didnt received my order.
status is showing completed.Money is deducted please help me.order number is BBFO[protected]
It has been long time no one is responding please help me
or else tell to return my amount
if they have delivered ask them to show the delivered details to whom the order is given and the receipt from them or some signature details...
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Esha Chawla
from Meerut, Uttar Pradesh
Sep 10, 2016
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Wrong products forcefully delivered

Address: New Delhi, Delhi, 110095
Website: Big basket

I regularly used big basket but now it's disappointing. Whenever you oder something, max times it's reflecting on there site and later they deliver alternative for that product, giving excuses of short age. I placed an oder for sandwiche today and received a loof of bread. Last week placed an oder for bread n received sandwich.
Today's is my mother's birthday. I ordered few eatables n flowers. They took money and didn't deliver it....
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I
iyerfamily
from Mumbai, Maharashtra
Sep 9, 2016
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Delivery issues not one time two times it happened - very very very bad service

Address: 411040
Website: bigbasket.com

My order number BPO[protected] which was supposed to deliverwithin 90 mts. it did not happened The customer service called me and said we could not find your address (as if we are staying in the remote area) we are located in a very good locality and i used to order online with most of the reputed online shopping but when it comes to BIGBASKET i feel i made a very big mistake in selecting this. The customer service people really wasted...
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M
Madhuparna Das
from Delhi, Delhi
Sep 9, 2016
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Issue with Refill MOP

Address: 700084
Website: www.bigbasket.com

One refillable MOP was being delivered at my native place within scheduled time of delivery but I found that the MOP being delivered is a 3(three) year old one.Its manufacturing date was Dec-2013 & today we are heading towards Dec-2016.
I feel humiliated and disappointed.Such casual approach is not desirable from a branded E-Commerce company.
I want to return the material & get my money refunded at the earliest.
My Order...
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D
dilipbalakrishnan
from Mumbai, Maharashtra
Sep 8, 2016
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Order no: bbo-15110732-060916 - bad quality spoilt chicken

Address: 560042
Website: bigbasket.com

We had ordered chicken liver 2 packets and gizzard 1 packet on 6th sept.
The delivery time was 5 pm to 7.30 pm.
The item was delivered well after 8 pm

We found that one packet of liver and one packet of gizzard has become 'blue ' and spoilt. This was also confirmed by a chef known to us

This is bizzare! I will never order from big basket again and will spread word in the media.

There...
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RiaB
from Bengaluru, Karnataka
Sep 7, 2016
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Careless delivery

Address: 560075
Website: Www.bigbasket.com

I have ordered from BB quite a few times and have some or the other issue with wrong product sent, delays etc. But I always ignored them some they were small issues. But I recently placed my monthly order and have been waiting for my delivery ever since. I called customer service 6 times and every time they say the same thing we will check with operations and call back in 15 mins but no one calls. I just told them it's okay if you don't deliver...
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