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BigBasket.com Complaints & Reviews

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Updated: Nov 9, 2024
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BigBasket.com reviews & complaints page 55

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A
Arpit2729
from Bhopal, Madhya Pradesh
Jul 1, 2016
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Cancel my order.. Even not refunded money according to their policies

Address: Bhopal, Madhya Pradesh, 462024
Website: www.bigbasket.com

Ordered is cancelled by company side due to some operational issues... And than i made call to customer care executive says that.. We wont be able to delivered today... So i say that dont cancel the order. Let the order be delivered tomorrow... They said.. Ok we will do.. But they didn't... And also as per their policy if the ordered is out of stock/cannot be delivered than 50% of total sum of products should be added as a compensation......
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venkatesh_02in
from Mumbai, Maharashtra
Jun 28, 2016
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Cheating by big basket

Address: 400097
Website: BIGBASKET.COM

Vide invoice no. Bmvi[protected] dt. 21.6.2016 ordered for materials worth 8726/- the invoice syas they can accept max. 6927 coupons, when the delivery made they took 2000 coupons stating that is only possilble as per co. Policy and took money for balance and left. When i contacted big basket they say there is no such polcy and they are returning the money but sofar sever attempts made and no result...
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dan_rohit
from Bengaluru, Karnataka
Jun 21, 2016
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Delayed delivery and wrong delivery

Address: Bangalore, Karnataka, 560084
Website: www.bigbasket.com

Order no. Bbfvo[protected]

Horrible experience. Order was to be delivered on saturday 18th june 2016. Never arrived and wasn't informed of delay. Got a message on sunday morning that order would be delivered before 9:30. Never arrived. Got a call late evening stating they would deliver the next day and that they had come 10 minutes earlier and no one was home. Liars. Later said vehicle broke down. Promised to deliver...
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M
maryteena1979
Jun 17, 2016
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Excess billing

Address: 560103
Website: www.bigbasket.com

It was supposed to be my first experience with big basket but i can assure you this will be the last as well due to the terrible customer service mindset your company has displayed.

I placed an order on 14th june??? 16 for items to be delivered on 15th june??? 16 between 7:30 am to 9 am. Order number bbfo[protected] with the bill amount of rs1865/-

I received the order as promised on the said date and time....
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P
Pranali Kulkarni
from Delhi, Delhi
Jun 16, 2016
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Wrong delivery and no correction

Address: 411057
Website: Big Basket

I had received a wrong delivery for my order on 7th June. Pickup of the wrong items was done as requested but I have not yet received the refund for the undelivered items. I have made 4 calls to customer service and got false promises of refund.
I want to escalate this to the concerned dept here for getting either the refund or the correct items delivered to me.
Awaiting your response and resolution to this issue.
Below...
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C
chinu124
from Bengaluru, Karnataka
Jun 16, 2016
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16th december@12:00 pm wednesday contact person - anshita, 8884953384

Address: 560071
Website: www.bigbasket.com

I have given an interview at bigbasket on 16th [protected]@12:00 pm wednesday. I didn't clear the interview. The hr (Anshita tiwari) told me that the traveling ticket will be reimbursed. I came from pune to just to attend the interview. Till date the amount has not been reimbursed by bigbasket. I have the email chain for reference.

Its my hard earn money, hence kindly reimburse the amount of rs. 8519.
Please call me in...
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N
Neha Khandelwal
from Mumbai, Maharashtra
Jun 12, 2016
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Poor service

Address: Mumbai City, Maharashtra, 400063

Order #mmo[protected]
For this order, i faced difficulties. Not only the customer care executives slow, also there r system glitches. You are asked to be on the line while the executive tries to address the issue and they dont have a toll free no. And then they send the delivery and again... Due to sys issue, payment details are not updated properly. I was made to talk to the executive for 45 mins before the order was finally...
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R
rahul263
from Hyderabad, Telangana
Jun 10, 2016
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Robbed my wallet balance and blocked my account

Address: 500002
Website: Bigbasket online grocery store.

First this big basket is totally fraud, they make false promises and then rob the customers.
I had money in my account of rs 368 which was credited for the item that i returned because while checking out it showed the discount, but when I received it, it was billed with mrp. I returned it and the money was credited. After a couple of days when I purchased the goods for their site I used the wallet amount . The same day I got a message...
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L
lbarguru
from Mumbai, Maharashtra
Jun 10, 2016
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Fruits and vegetables

Address: Thane, Maharashtra, 400601
Website: Big basket online shopping

I had ordered fresh cut fruits papaya, muskmelon, pineapple, and pomogranete and in veg baby potato and Colocasia.

Was excited to receive the fresh cut fruits and vegs, but surprised to receive a rotten fruits rather than fresh ones

It looked as if instead of throwing them they are delivering to people at low cost.

Even the potato and the colocasia was smelling bad.

Now im not...
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B
babs2k73
from Chennai, Tamil Nadu
Jun 10, 2016
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Icici promocode offers related... Rs.200 should return to us

Website: www.bigbasket.com

Myself ordered in big basket with ICICI credit card using ICICI bank promo code BBICICI200 . Order placed, but Rs. 200 discount is not given.

We do no why this Big basket peoples are cheating customers like this Big.

We totally unhappy, We plan to cancel order and tried with this customer care number +[protected]... we totally tried.

Please dont cheat like this.

Saji Krish, br...
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S
santusourav
Jun 9, 2016
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Expire bagrrys, product order no: bpo-11346232-080616

Address: Pune, Maharashtra, 411028
Website: bigbasket.com

I have order on 08/jun/2016 invoice no is bpi[protected] and order no: bpo[protected].
Order bagrry, s fruit n fibre muesli strawberry received expired product pkd date is 29apr15. Batch nosfnf119.

Received this on 09/jun/2016.

Tried to reach toll free no [protected] and pune contact no [protected]. But no one pick the call.

Please take action. Bigbasket.com is brand we believe...
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S
Swati Kamarthi
Jun 8, 2016
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It doesn't work! Just go and buy your groceries.

Address: 600032
Website: www.bigbasket.com

It was my first time ordering on bigbasket. I got two phone calls welcoming me to bigbasket. I selected evening delivery on the next day 5.30 to 7.30 pm. They didnt deliver as expected. I called customer care and the lady assured to call me back in ten minutes. She didnt call for 30 mins, just as i expected. So i called back again and this guy put me on conference with the delivery person. He says he is stuck in traffic and he already informed...
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M
Muthub
from Mumbai, Maharashtra
Jun 8, 2016
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Delivery

Address: Bangalore, Karnataka, 560083
Website: www.bigbasket.com

I have placed an order on Big basket and was trying to make payment using debit card. The payment did not go through and i am forced to make the payment as cash on delivery. I am not interested to proceed with the order and there is no provision to cancel the order online.
Also i have been trying to call the toll free number but i keep being put on hold and no one answers it.

This is really terrible that they have such...
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IB Anand
from Mumbai, Maharashtra
Jun 6, 2016
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They send worst quality products

Address: 110091
Website: bigbasket.com

Dear Sir/Ma'm
I've been a regular customer at bigbasket.com. But recently they have started sending me worst quality products. They send me stinking rotten chicken which intense smell could you sick. They send me zucchini infested with hundred of maggots (yeah maggots! Not any common worm that we find in vegetables) that a mere view would make you throw. They send me "pineapple slices" which smells like raw meat because i had also...
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Vishwas Soholkar
from Ahmedabad, Gujarat
Jun 4, 2016
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Cancellation of order on the day of delivery

Address: Mumbai City, Maharashtra, 400008
Website: www.bigbasket.com

This was my first time for ordering from Big Basket! I ordered few vegetables and was given a date for 4th June 2016. I was expecting the delivery from 9:30 to 12:00 which was the delivery time provided by Big Basket. But the product wasn't delivered! I tried calling their customer care! But that number is not working! And after a couple of house I receive a message stating due to some unforeseen circumstances the order was cancelled! This...
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A
Ayushicc
from Mumbai, Maharashtra
Jun 3, 2016
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Non delivery of order

Address: Mumbai City, Maharashtra, 400006
Website: bigbasket.com

My order no BMFO[protected] which was scheduled to arrive on 2nd June 2016 between 5-7.30 pm didnot arrive. On calling the customer care I was told tht My order was on its way and I would receive a call back from the concerned person within 10-15 mins and my order would arrive before 9pm.
Neither did I receive a call nor the delivery. On calling them again I was again told tht there was some technical issue n I would receive...
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Lizu
from Agra, Uttar Pradesh
Jun 2, 2016
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Cheating in product delivery and charges- poor customer service

Address: Gurgaon, Haryana, 122001
Website: Www.bigbasket.com

I had placed an order of 17-18 products for express delivery around 8pm on 31/5/2016. However got few items on the same night 10 pm with express delivery charge 20 rupees and rest of the items delivered next day evening with express delivery charge 20 rupees. Here I was charged with 40 rupees for express delivery for two times which I didn't get on time. Also I called the customer care for this but they couldn't give me any satisfactory answer....
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A
abhilash op
from Bengaluru, Karnataka
Jun 2, 2016
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Product not delivered

Address: Bangalore, Karnataka, 560037
Website: bigbasket.com

I have purchased a prdoduct from Bigbasket.com and it was prepaid already and i have not received the produt, their site shows the product is delivered.
After repeated mail to the customer care regarding this issue, still i didnt get any response, they have no mechanism to track if the prepaid products are delivered to the right customer. It's horrible support from Bigbasket.com...
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sonali singhb Rajput
from Hyderabad, Telangana
Jun 2, 2016
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Adulterated product

Address: 500032
Website: Bigbasket.com

Hello Sir/Madam,

I ordered a pack of 6 brown eggs and received 2 color-dipped low quality eggs in the pack.

I have trusted them and they have broken my trust.

I am a thyroid patient and this could effect the quality of my health very seriously as normal eggs contain soy.

I buy Kansal Agro omega 3 rich eggs too from Big Baskte and now after this incident I request you probe an investigation...
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anthony.praveen
from Pune, Maharashtra
Jun 1, 2016
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Big basket payment fraud exposed*

Address: Chennai, Tamil Nadu, 600073
Website: www.bigbasket.com

Yet again i am here to expose the payment frauds that are happening in bigbasket.com. Bb has released a coupon code for axis bank customers, bbaxis20 - 20% discount for purchases above rs.1000. When i tried this code it got applied and showed me a discount of rs.201.20 (My total purchase value was rs.1006) and i tried making the payment using the axis netbanking, to my surprise the discounted amount got reversed during the payment. When i...
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