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BigBasket.com Complaints & Reviews

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Updated: Nov 9, 2024
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BigBasket.com reviews & complaints page 53

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C
CHANDRA KANTA DHOUNDIYAL
from Delhi, Delhi
Sep 7, 2016
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Very poor customer service with bad behavior

Address: New Delhi, Delhi, 110009

Order No. BDVO[protected]

I ordered big basket dated[protected], delivery slot 5 Sept. 2016, 7.30 to 9.30 big basket delivery man come open basket and half order, then he call his office for customer change slot for his safety, next slot time 6 Sept. 2016 7.30 to 9. 30 but not reached any delivery man i call 10 times ph no.[protected] they reply delivery man not received call, then he reached 11 am with half order,...
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conscompl_nav
from Kolkata, West Bengal
Sep 7, 2016
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Product not delivered, kolkata, order no#mkovo-14997887-040916

Address: Kolkata, West Bengal, 700078
Website: bigbasket.com

Order no# mkovo[protected], order placed on sunday, 4th sept and initial delivery time was monday, 5th september 7:30pm to 10pm. I rushed home by 7:30pm and waited till 10pm. No one came. I called big basket customer care. They told sorry due to rain order delivery time got shifted (Without any intimation to me and order portal still shows old time). I then re-scheduled delivery time to 7am - 9:30am slot today, 7th sep 2016. I was assured...
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Migita Dcruz
from Manthani, Telangana
Sep 6, 2016
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Delivery mode

Address: 560029
Website: bigbasket.com

I had ordered three bottles of shampoo from big basket in bengaluru on 3/9/2016 and had booked a delivery slot between 9:30 am and 12:30 pm on 5/9/2016, which had been confirmed over the phone on 4/9/2016. Despite this my was delivered at 7:30 am when i was not available to receive it. I had to ask the watchman at my residential address to receive it on my behalf, which he refused to do because the bottles were delivered as loose pieces without...
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mukhirahul
from Pune, Maharashtra
Sep 5, 2016
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Delivery not done

Address: 411036
Website: BigBasket.com

I placed an order with bigbasket on sunday, 4th sep, 6 pm.
Part of it was express delivery and rest was standard delivery, so in next 90 minutes on the same day, delivery was expected. And rest of the delivery items were expected 2 days later as per standard delivery.
I was levied vat and service charges for same.
However delivery didn't happen at all.
While i tried to reach toll free number [protected], was not...
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D
debi_prasad_1234
from Mumbai, Maharashtra
Sep 3, 2016
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Delivery Issue

Address: Thane, Maharashtra, 400607

Hi,

I have tried to order groceries from big basket after confirming the pin code in web site. But while I am going to check out it is showing that we could not able to deliver in this location. I am not staying any remote location in this city, So why this is happening? I am really frustrated after selecting all my groceries from bisbasket and then you are showing me that you can not able to deliver in my address . Check...
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Ravi Kumar Yadav
from Mohali, Punjab
Sep 1, 2016
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Delivery of time and Mental harrasment

Address: New Delhi, Delhi, 110092
Website: bigbasket.com

I am very disappointed with BigBasket services, I was supposed to get my delivery on 31st August but they cancelled it and postponed it to 1st of September and then at given slot of time they again cancelled it. My father is a Cancer patient and I have ordered edibles due to tight schedule of my Hospital Work as Dengue Season is on and I cant even go to market that's why I choose this costly services from Bogbasket but in vain. now after...
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Samata Mehta Doshi
from Pune, Maharashtra
Aug 31, 2016
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Pathetic products delivered today

Address: 411040
Website: BigBasket.com

We ordered vegetables with big basket, and this is the second time we had bad experience.
- first time the ginger had insect onto it. And it was delivered along with insect. We returned it and that was it.
- today i got the delivery of bitter gourd, which had fungus on to it. Attaching the photos for the same.
- along with that in the same order we had a mixed capsicum and it was all rotten with bad smell that we couldn't...
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naren1987
from Bengaluru, Karnataka
Aug 30, 2016
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I want my money back in my icici account

Address: 560094
Website: www.bigbasket.com

I have ordered items MBO[protected], and have applied the code BBICICI25T.
after paying the money i didn't received the money back.
i did multiple follow up with customer care and they told that due to technical issue, code has not been applied and you will not get cash back.
i request you to give my money back in my ICICI bank account as i have paid through the same.

The customer care response was...
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M
masrajan
from Pune, Maharashtra
Aug 29, 2016
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Raw fruits delivery

Address: 411006
Website: big basket

I ordered fruits for delivery on 28 Aug through and it was delivered. The fruits were very raw and it may take another 10 days for them to ripen and some of them are so hard that they may not ripen at all. Giving discount is ok but sending raw fruits is not acceptable at all. We are not going to order from BB anything anymore.
MAS Rajan. Mobile no [protected]...
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A
ajayandley
from Delhi, Delhi
Aug 27, 2016
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Non delivery of products against advance payment

Address: New Delhi, Delhi, 110002
Website: www.bigbasket.com

Online shopping order placed on 25.08.2016 with BigBasket under "Express Delivery" for which advance payment made through credit card has not been delivered yet. Order no. DX-MDFO[protected] placed at 6.00p.m with BigBasket on 25.08.2016. Under Express Delivery the items should have been received by me within 90 minutes.

Out of 6 items 3 were delivered on 26.8.2016 (after 14 hours), 1 was delivered after 25 hours and 2...
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Ajith.S
from Mumbai, Maharashtra
Aug 25, 2016
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Late delivery of order

Address: 400089
Website: www.bigbasket.com

Order no : BMVO[protected] dt 17th Aug 2016.
This order was scheduled to be delivered on 18th Aug between 7.30 to 10pm. But finally it was delivered on 7.40 am on 19th Aug. I wanted to inform you about the inconvenience caused to my family because of this.

1. First of all, there was no intimation that the delivery wont be happening on 18th. My family and I waited till late night waiting for the delivery and finally...
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Suvasmita
from Chennai, Tamil Nadu
Aug 25, 2016
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Very poor customer service with bad behaviour and not having responsible even.

Address: Hyderabad, Andhra Pradesh, 500032
Website: www.bigbasket.com

24th aug16, Client ph-[protected]
My husband sent gift on a very important day of my life through BigBasket as he is living out of india, but i missed delivery for 5min(call came by 9am and my call back at 9.05am) as i am working in US shift and called them more than 10times but never they call back further time delivery, that time i was unable to open my eyes and that one girl was trying me on conference call with delivery boy so balance...
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Niteshmittal.21
from Gurgaon, Haryana
Aug 21, 2016
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Refund of cancelled order

Address: New Delhi, Delhi, 110030
Website: www.bigbasket.com

I have placed an order from my id – [protected]@gmail.com, mobile number – [protected], invoice no –mdvi[protected], order no – mdvo[protected] dated 10th august for rs. 5109 but the order was automatically cancelled after 2 days without any prior intimation. we had to wait for 2 days and then sudden cancellation was of big pain for us.

That too i was just checking my credit card statement today and found...
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chat2amit
from Gurgaon, Haryana
Aug 19, 2016
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Wrong commitment and cheating by big basket

Address: 122017

This is regarding transaction reference no: 383573; where i used payzapp to pay for order no mguo[protected]
At big basket where it was clearly mentioned on big basket mobile app on (Thursday, august 18th 2016) that customer will get cash back of 200/- rs on paying through payzapp for order above;

I paid through payzapp an amount of 1035/- but i am yet to get the cash back.

- i will never use big...
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Mohitbansal27
from Delhi, Delhi
Aug 18, 2016
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Big basket fraud

Address: 560037
Website: www.bigbasket.com

Bigbasket i placed an order on 16 aug 2016 with order no - dx-bbvo[protected] and opted for express delivery after paying full amount online but i got call from bigbasket after 2 hours that your address is out of delivery area, i ordered from big basket 4 times already and got delivery at same place. When i explained this to big basket they said we will deliver your order tomorrow. I spoke to rose, one of the supervisor on 17th and she...
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AnnuYadav
from Mumbai, Maharashtra
Aug 15, 2016
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Did not receive the free product alphonso fruit juice on guava juice

Address: Hyderabad, Andhra Pradesh, 500050
Website: Bigbasket.com

I placed an order for 'tropicana delight fruit juice - guava: get alphonso fruit juice 200 ml free 1 ltr. But did not receive alphonso fruit juice-200 ml. Only received guava juice. Invoice pic is attached....
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R
razhrai
from Vasai-Virar, Maharashtra
Aug 13, 2016
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Unable to provide the delivery at mentioned time .

Address: 411057
Website: www.bigbasket.com

I have ordered a delivery of 3 items at Friday 12th august, 2016 at big basket. The delivery was expected to arrive at 12th august before 9:37 pm. but they delivered only two items at next day Saturday i.e 13th august, 2016 at 12:30 pm around. still i have not got 1 item delivered and as per them, it is going to be delivered at 14th august, 2016 i.e 2 days after the order is being placed. Kindly look into the matter and take severe actions...
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Poonam Gajanan
from Delhi, Delhi
Aug 11, 2016
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It supplied me spoiled fruits and vegetables.

Address: Mumbai City, Maharashtra, 400043
Website: www.bigbasket.com

I ordered fruits and vegetables from bigbasket (order no. mmfo[protected] and i found fruits and vegetables spoiled
1. coriander was spoiled.
2. muskmelon unriped
3. plum spoiled with fungus
4. apples spoiled with fungus
5. pears spoiled
6. sapota spoiled

I am seriously disappointed, please help....
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Shreyakhastagir
from Delhi, Delhi
Aug 9, 2016
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1 day delay in service delivery and cancellation of itmd

Address: Gurgaon, Haryana, 12004
Website: Bigbasket.com

Highly unprofessional! I chose 7:30 to 9 pm on 8th aug'16 as the delivery time for my orders but the products were delivered to me at 6:50 am on 9th aug'16! The delivery person had called me on 8th and informed that he is little late but coming next day is absolutely nonsense.. Also, on top of this, 5 items were cancelled without prior notice! Never going to order from here!...
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praveenpk
from Chennai, Tamil Nadu
Aug 5, 2016
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Amount Deducted,product not delivered and sent the delivery confirmation mail

Address: 500032
Website: www.bigbasket.com

Hi Sir,

Big basket is the one of the big bluff company in the country who actually deducts the money from the account of the customer and does not deliver the product but sends the message and confirmation mail saying "product Delivered".

This is the worst ever experience i am having with Big basket. These people are full of cheaters and bluff masters. I dont know how many customers they might have fooled already.br...
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