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BigBasket.com Complaints & Reviews

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Updated: Nov 9, 2024
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BigBasket.com reviews & complaints page 56

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S
surbhi4081
from Bengaluru, Karnataka
May 31, 2016
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Non delivery of items and customer support executive disconnecting call

Address: 560083
Website: Bigbasket.com

Complain number: [protected]
Order numbered[protected]
Non-delivered iteams : 2 quantity of pineapple and lettuce

Since yesterday i have called big basket around 10 times in which 6 times th executive disconnected my call.
All of them promised me call back within 15 mins but it never happened. If i call again they will listen to the problem put me on hold and disconnect the call.
Really frustrated...
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M
Mohan Loke
from Pune, Maharashtra
May 31, 2016
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Delivery persons lie and cancel orders

Address: Pune, Maharashtra, 411045
Website: www.bigbasket.com

DO NOT DO BUSINESS WITH COmpany. I had horrible two experiences. I had to go out and buy things in the last minute because their delivery person from did not know the area and reported to BB that he called me but I did not pick up phone. Which is lie.

They employee people who cannot read signs or follow directions. He wasted my time since morning 7:20AM till 10AM and finally I got a call from BB that they called but I did not...
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nikhil0390
from Mangalore, Karnataka
May 30, 2016
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Charged more than mrp by bigbasket

Address: 560037
Website: www.bigbasket.com

‪#‎voiceofconsumer‬‬
➜ voice of consumer: bengaluru big basket charged me rs. 400 for a amul ghee with mrp rs. 390
Yesterday, i had ordered amul pure ghee from big basket and it was charged rs 400 on the website.
After the delivery when the bill was handed over, i was shocked to see that for one packaged amul ghee 1 ltr cartoon i had ordered, they were charged rs 400. But mrp written on the labels of the amul...
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A
anthony.praveen
from Pune, Maharashtra
May 30, 2016
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Selling illegal chemically ripened mangoes - artificially ripened using carbide

Address: 600073
Website: bigbasket.com

I bought 7 kilos of alphonse mangoes in total in 2 days, the price was rs.69 the first day an then rs.79. Every mango that i have cut already are like the ones shown below. I suspect it to be ripened using artificial means (Carbide - illegal chemical ripening). I am planning to handover the mangoes to the chennai corporation officials with a complaint against big basket, request everyone not to fall prey. Thought i should create an awareness....
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A
Aditi003
from Kolkata, West Bengal
May 27, 2016
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Order not processed and delivered

Address: Mumbai City, Maharashtra, 400078
Website: www.bigbasket.com

I have ordered items vide order no. Mmo[protected] on 26th may 2016 which was supposed to get delivered today 27.05.2015 before 7.30 pm. But now it is 10.20pm still not delivered. It has caused me utter inconvenience and hence i have decided to think if i could ever order with them. I am concerned whether they have fled away with my money and even after trying to reach them and writing several emails didn't help. I am considering to...
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nikhila suresh
from Mumbai, Maharashtra
May 26, 2016
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Grocery delivery

Address: 560037
Website: www.bigbasket.com

I have made an express delivery with big basket and i was supposed to get my delivery by thu 26 may 2016 before 07:32 pm and for the same payment was done online mode. I have not yet received my delivery.
As per their website i have tired calling them on[protected] with no response and in addition big basket customer care number tel: +[protected]Blr) seems to be invalid. Hence i was unable to reach out to anyone regarding the...
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Sandeep Konakanchi
from Ahmedabad, Gujarat
May 25, 2016
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Quality of products

Address: Gandhinagar, Gujarat, 382007
Website: www.bigbasket.com

I have ordered alphonso mangoes 6pcs, when i cut them each and every mangoe was damaged inside.this is because of your business tactics.how could you buy unripen mangoes and sell those for ripen cost and after some days they have been damaging inside, no one knows by seeing it outside.This is the worst quality product recieved by me ever in online orders.along with mangoes i have also ordered watermelon which was also the same issue of quality...
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Govindraj Basatwar
from Gurgaon, Haryana
May 25, 2016
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Delivery rescheduling without information and not on given time

Address: Mumbai City, Maharashtra, 400709
Website: www.bigbasket.com

My oder number is mmvo[protected] and j-mmvo[protected] was placed 3 days ago and delivery scheduled yesterday 5:30 pm to 7:30 pm i was waiting for the same but around 8 pm i got call from big basket that vehicle broke down and deliver tomorrow morning slot 7:30 am to 9:30 am but there was no delivery either any information.

I ve called customer care at 11 am for asking status but they said they also not aware of...
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P
pritesh08
from Vadodara, Gujarat
May 24, 2016
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My three orders cancelled by bigbasket team after 27 hrs of order without informing me.

Address: Bangalore, Karnataka, 560071
Website: www.bigbasket.com

Dear sir,
I ordered a-mvdvo[protected], a-mvdo[protected], a-mvdvo[protected] at 19/05/16 at 2.30p. M. & 7.30p. M. My order is cancelled by big basket team at 9.56p. M. On 20/05/16. I called to customer care at that time they inform me item are out of stock, but actually all item in stock. I told him why you cancelled without informing me. I ordered item are in promotional offer & amount is less as compare today. I...
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I
indsuj85
from Bengaluru, Karnataka
May 23, 2016
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Cheated with the order.

Address: 560016
Website: www.bigbasket.com

Hi,

I want to highlight a few things about the bigbasket online store. For the past 2 weeks i am constantly calling wasting my time enery and money to speak to unsupportive bigbasket customer care people. My complaints were on the bad quality of products delivered and still they keep delivering so even after promiising to deliver good quality. I feel really cheated with my last order which was ordered on friday 20th. There...
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R
Ramani devaki
from Gurgaon, Haryana
May 23, 2016
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Himayat mango, dettol handwash and unpolished channa dal

Address: Coimbatore, Tamil Nadu, 641006
Website: Bigbasket.com

You have given me the wrong product. I had ordered for himayath mangoes but you gave me panganapali mangoes instead. Also i ordered for unpolished channa dal but you gave me polished dal. And even we ordered for dettol 900ml handwash and we didn't receive the free gift for it. So i request u to take this complaint in your concern and give us the best result with correct products......
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Address: 122016
Website: BigBasket.com

Hello,

I have ordered apples along with multiple items on 18th may 2016, order no 'dx-mguo[protected]' in express delivery.

Apples delivered by big basket were rotten, so i called them on 19th may at 07.30 pm to arrange pick up (Which in turn was promised by big basket at max 8.35 pm) and they promised to return back my money only after pickup. However, no one showed up till 9.45 pm and then i again called...
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A
Abspl
from Mumbai, Maharashtra
May 19, 2016
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Materials not supplies on time

Address: Thane, Maharashtra, 400615

This is to inform you that Big Basket are not supplied our company materials on time and update their record that they has successfully delivered the materials now I am chasing for my materials for last 2 days but no use and now i am chasing for my money refund but nobody bother to call me back for this. please raise this compliant and try to give me my money back at the earliest....
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U
udayt1
from Mumbai, Maharashtra
May 18, 2016
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Refund for items not delivered

Address: 4
Website: BIGBASKET.COM

On 3 april my order was partly delivered. After making payment from my paytm account. Then they refunded money for undelivered items but as credit in bigbasket account.
I called up and asked that i be given back the money in my paytm account which they agreed.
Till date money not recd.
My complaints (Every few days) nos are case nos 6243824 and 6360728 and 66755435 and 6836851.
In all the response is please wait...
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Phalguni Dalal
from Mumbai, Maharashtra
May 17, 2016
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Missing items terrible customer service

Address: Mumbai City, Maharashtra, 400020
Website: www.bigbasket.com

Up till 3 months ago I had a positive experience with Big Basket. The last time I ordered, my delivery never showed up in spite of making follow up calls. Eventually, I cancelled the order. Today out of 20 items, 4 were missing and 3 were damaged. Luckily, I had not paid by card. On calling customer service, I was told I will get my delivery at the 'next available slot' which was 24 hours later... RIDICULOUS. They mess up the order and instead...
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P
pushieram
from Bengaluru, Karnataka
May 15, 2016
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Rotten vegetables sent

Address: 560003
Website: big basket

My order bbo[protected] was ordered on 10th and delivered on 12th
May 2016.In the one kg of capsicum ordered more than 75% was rotten.
The bendi sent was not tender and could not be used. Also fresho idli
Batter sent was more than 3 days old. If this is the quality why order
From big basket. I also submitted feedback report and there was no
Response for it. One of my previous orders was delivered late...
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B
Bigbasket
from Hyderabad, Telangana
May 15, 2016
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Offers not applied, unprofessional customer service

Address: Mumbai City, Maharashtra, 500087
Website: www.bigbasket.com

Carried out a netbanking transaction at which got a message that I was eligible for a 20% discount voucher for BB. Signed up for BB and placed my order. Tried to apply voucher but amount was not deducted from Bill amount. Contacted customer care: 1. Was told that voucher was applicable only thru netbanking/ bank credit or debit card. Tried with my credit card. Didn't work. Called customer care again. 2. Was told only netbanking would work....
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P
prakashdugar
from Chennai, Tamil Nadu
May 12, 2016
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Misleading the customers

Address: Chennai, Tamil Nadu, 600039
Website: bigbasket.com

If you are shopping on big basket, be careful about the product pictures. They may show you picture of superior quality seedless grapes, but actually deliver you inferior quality grapes with seeds. This is what happened with us. After we complained, they offered to take back the deceptively sold grapes. But when it came to actually taking it back, they stopped responding to our mails. It is a pity that such a reputed site is resorting to...
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Chandra Shekhar Jha
from Hadapsar, Maharashtra
May 12, 2016
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10255567-100516

Address: 411013
Website: www.bigbasket.com

I had placed my order on the 8th of May to be delivered on 9th May between 5 to 7.30 slot.

on 9th May I not recvd any call or product which I ordered. and very next day when I checked it online it shows delivered it to me. I called the customer care thrice but they unable to answer me too and also unable to handed over the person who over senior there.

The order was cancelled automatically and I got a call from...
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I
indsuj85
from Bengaluru, Karnataka
May 12, 2016
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Delivering low quality products

Address: 560016
Website: www.bigbasket.com

We pay a bit extra to bigbasket everytime compared to other local shops. For each delivery we receive a low quality item from bigbasket. Everytime I have to call them and get the refund and this process is never ending. Twice I escalated to higher level support and someone had promised for a call back and I never received it. Everytime I call I receive the same response saying 'We are sorry. We will take a complaint' But I never got any track...
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