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Cafe Coffee Day Complaints & Reviews

www.cafecoffeeday.com
3.7
Updated: Oct 3, 2024
Complaints 738
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538
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200
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Cafe Coffee Day reviews & complaints page 26

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R
rahul70607
Jun 16, 2016
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Refund of deducted money

Address: Jodhpur, Rajasthan, 342001

On 05/06/2016 i visited CCD ratanada, jodhpur.I paid my bill of rs 1222 through Paytm site. My money was deducted but the same was not credited in CCD account. I received a SMS saying the deduction of money from my Paytm account and m also attaching the copy of the bill. On approaching the Manager at CCD, he proposed to sumbit a complaint, so m doing the same.Please look into the matter and refund my amount.
Thanking you
br...
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Gokul Priyanka Mohta
from Bhubaneshwar, Odisha
Jun 13, 2016
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I was cheated at cafe coffee, day, main road ranchi store as new item described was different than served.

Address: Ranchi, Jharkhand, 834001

Sir,
I am regular visitor at cofee cafee day, m.G.Road store, ranchi (Jharkhand). I was shown new product nachoes by the boy. On display card nachoes was in good quentity with cheese, red saurce, bean, and vegitables.
On ordering i received 1/5 quantity shown that too without cheese & bean.
Only 15 peaces of nachoes with few drops of red saurce on it.
I was definately cheated at your store. Please look in the...
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R
Rajaram1999
from Mumbai, Maharashtra
Jun 11, 2016
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Wrong contact number on the bill

Address: Mumbai City, Maharashtra, 400050
Website: www.cafecoffeeday.com/shop-locator/mumbai/bandra-west/mt-carmel-road

I had forgotten my umbrella at the Cafe Coffee Day Branch in Mt Carmel Road, Bandra West. I live quite far from the branch and hence thought that contacting the branch through phone would be a more sensible idea. I contacted a bunch of contact numbers from the Cafe Coffee Day website, Head Office and their Toll-Free, but no one responded. The contact number on the bill they gave me too was a wrong number. I am attaching a copy of my bill...
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B
Bhaveshrp7smc
from Mumbai, Maharashtra
Jun 9, 2016
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I'm complaining for quantity of watermelon lychee mixed up with ice cubes

Address: 380009
Website: Ccd

I ordered watermelon lychee amounting Rs 129+vat+cess. Ccd near panchvati cross road near redisson blue hotel. Main female who collect money, served only 10% watermelon lychee while 90% it was only ice cubes . When I complaint to lady who collected money than she said we serve this Much only. I have visited many other ccd and they are not cheating with customers but this ccd personnel is so rude and cheating with customers. I want solution...
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R
ritika kundoo
from Muzaffarnagar, Uttar Pradesh
Jun 3, 2016
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Cockroach found in cafe frappe and owner/manager unapologetic

Address: New Delhi, Delhi, 110019
Website: www.cafecoffeeday.com

Location: ccd gk2, new delhi found a big cockroach in my cafe frappe and no one was sorry about the incident. I have not received a call from the owner or the manager and when the incident was brought to their notice, all they did about it was to offer another drink, which is ridiculous and demeaning. It is scary to know that a big franchise like ccd, based in such a posh locality is taking hygiene so lightly. Is it not their first priority...
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C
chandu99899
from Hyderabad, Telangana
Jun 1, 2016
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Found aluminium coir (3 inches) in ice cream

Address: Rangareddy, Andhra Pradesh, 500060
Website: www.cafecoffeeday.com

Found aluminium coir (3 inches) in ‪#‎chocolateflavouredicescoops‬in cafe coffee day
Almost i ate this aluminium coir and it was strucked in my throat. No one was responding in cafe coffee day (Mushrabad cross road, dilsukhnagar) branch.

We thought quality will be good in these high class shops and went there but this is the situation we have faced. I am pregnant and thought to eat quality food but here also same...
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Isha Thakkar
from Bengaluru, Karnataka
May 30, 2016
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Irish coffee cappuccino

Address: Surat, Gujarat, 395001
Website: www.cafecoffeeday.com/contactus

Respected sir,
not actually respected!!! yesterday (29/05/2016) i was having coffee at ccd ( at ginger hotel branch, surat, gujarat.) where i found cockroach in my coffee. In fact just before that another customer complained about that only!!! so are you guys providing cockroach for free or you charge additional charges for that? or how can i figure out that cockroach was a vegetarian or a non vegetarian ? look fellow this is a serious...
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S
Sudarshan1990
from Chennai, Tamil Nadu
May 26, 2016
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Franchise security deposit is not being returned

Address: Chennai, Tamil Nadu, 600001
Website: Cafecoffeeday.com

I'm a franchisee in coffee day xpress division and from chennai. Our franchising agreement expired on 3 years and we wanted to take back our security deposit. We applied for the same since jan 2015. After 6 months they said us that you need to sign a closing form.

I went to the chennai office to finish the formalities by june 2015. Since then i'm just calling them every week and emailing them for which they don't respond on...
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1
12ss
from Noida, Uttar Pradesh
May 21, 2016
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Transaction done twice for one bill.

Address: 110092

Visited ccd at connaught place and paid via credit card, but the executive over there after transaction replied that it had failed so transaction was again made. When i checked it was deducted twice from my account i. E rs 392.

I ordered for two fruitzer frzers with mint and total order was for 392. The executive (Female) over there asked for payment, handed over her debit card and then she had taken password also and then...
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T
tushgupt
from Delhi, Delhi
May 14, 2016
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Feeling cheated

Address: New Delhi, Delhi, 110063
Website: www.cafecoffeeday.com

I got a call from cafe coffee day, new delhi i response to my earlier post and the person was asking to refund the money but did not get the complete details from me and disconnected the call. I got call from the number +91-[protected].
I tried this number but its coming invalid number. Please suggest and look into the matter.

Tushar
+91-[protected]...
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D
Dorean Elizabeth
from Kolkata, West Bengal
Apr 29, 2016
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Quality of product

Address: Kolkata, West Bengal

Just look at the image I have attached to this complaint, and let me know from which angle what the Coffee Day in Shopper's Stop at South City mall in Kolkata, India produced and charged me for, is even remotely close to anything that the your advertisement promises.
This is what I received when ordering your "summer special" tiramisu smoothie. The excitement I arrived with to specifically order this one thing from your menu for myself...
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I
Inoxent Boy Nikhil
Apr 25, 2016
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Not recieved P.F money

Address: Dehradun, Uttarakhand, 248001
Website: Consumer Complaint.

Dear sir,
With reference to my pf forms which i had filled to my ex company.. Cafe coffee day and until now i didn't received my pf money.
I joined cafe coffee day on 09-january-2013 and resigned on 06-november-2014. I already so many time send my pf form on cafe coffee day, chandigarh head office. But they are not taking any action. Its been more than a year that my provided fund amount not received. This is not the way to...
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S
sachinsheoran
from Delhi, Delhi
Apr 19, 2016
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Pay from paytm but your coffee shop employee refuse

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Team,

I order coffee and pay vai paytm but your employees refuse my payment . He provide me bill and said take return from our company . I cant help you
So refund my Money asap.
Pls find the attachment of my bill
Thanks
Sachin...
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N
Niharika Yograj
from Bengaluru, Karnataka
Apr 18, 2016
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Regarding lethargic behaviour of the manager and delay in service

Address: Bangalore, Karnataka
Website: Www.cafecoffeeday.com

Dear sir,
Had been to the cafe cofee day at richmond road there was no power as usual and the ac was not working wen asked about the ac the "manager" did not bother to answer n he told the staffs dat he had better things to do. The sandwich was served after 20 minutes and wen i went up to him n asked him y it was taking so long he gave a rude reply this behaviour is not acceptable i would want the respective people incharge to take...
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Inoxent Boy Nikhil
Apr 13, 2016
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Until now no received my employee provident fund

Address: Dehradun, Uttarakhand, 248001

Dear sir,
With reference to my pf forms which i had filled to my ex company.. Cafe coffee day and until now i didn't received my pf money.
I joined cafe coffee day on 09-january-2013 and resigned on 06-november-2014. I already so many time send my pf form on cafe coffee day, chandigarh head office. But they are not taking any action. Its been more than a year that my provided fund amount not received. This is not the way to...
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N
Nikita Pai
from Nagpur, Maharashtra
Apr 13, 2016
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Resolved

Service

Address: Pune, Maharashtra, 411052
Website: Cafe coffee day

Pathetic service. first of all I had asked for 15 % discount by seeing the dangler which was displaying get 15 % off on ur axis card in this store which the counter person straight away ignored the discount which was OK. Later after taking the order he punched some mineral water and said this is ur discount.after that he had swiped 10 RS extra which later he returned me after he saw that I'm noticing the bill and more pathetic was that after...
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A
ananthkamat
from Bengaluru, Karnataka
Apr 8, 2016
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Cake was overcharged

Address: Bangalore, Karnataka, 560033

I purchased a box of 'hazelnut karat cake-butter cream' from ccd banaswadi bangalore branch. The mrp on the box clearly shows "mrp rs. 625.00 incl. Of all taxes". However the billed amount was rs.660 (Price rs.549 + [protected]@14.5% rs.79.61 + service tax @5.6% 30.74 + sb cess @0.20% rs.1.10).
My first question is why i am being billed rs.660, when the price clearly is 625 inclusive of all taxes.
Secondly, what is this new price...
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labdhi
from Mumbai, Maharashtra
Apr 3, 2016
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Cheating on product

Address: Mumbai City, Maharashtra, 400077

I have noticed this in many cafe coffee day outlets. we buy products of higher range and we are been served the product. today i bought a cold drink in called dark frappe and i have served cafe frappe which is of lower range than dark frappe i told them this not a dark frappe several times but they refused to accept their fault. Many cafe coffee day outlet are doing this we buy a higher range product and served a lower range product. such...
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C
coolsun03
from Ahmedabad, Gujarat
Mar 31, 2016
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Resolved

Cappuccino takeaway open pack

Address: 380013
Website: www.cafecoffeeday.com

I ordered take away 2 cappuccino from ahmedabad university area CCD.
they gave me 2 cups in paper bag, same i taken into car and went home.

reaching home i found it was leaking much and whole car seat was damaged. at checking i found to know coffee cup was having "hole" in lead.

contacting ccd, they said we pack in open lead only.

customer care/toll free/mail/facebook/website contact form,...
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S
Shuchismita Mukherjee
from Delhi, Delhi
Mar 30, 2016
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Staff are untrained and unprofessional

Address: New Delhi, Delhi, 110048
Website: www.cafecoffeeday.com

I visited ccd in stellar it park on the 30 March 2016 at 6:30pm. The evening duty staff are just not interested in taking any orders. 1st, They prefer to stand outside the cafe and watch the match. 2nd, When asked for normal white coffee they said milk is over; to my suprise they made a white coffee for them self. 3rd, they kept pushing on the glass walls to make noise.
4th, they didn't tell the customers that the cafe is closing...
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