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ClearTrip Complaints & Reviews

www.cleartrip.com

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Updated: Oct 15, 2024

Complaints 3046

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287

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2759

So far, so good. ClearTrip is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ClearTrip will keep up the work and continue to help more customers with their concerns even better 🤝

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ClearTrip reviews & complaints page 2

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They automatically switched my arrival and destination airports and booked two wrong tickets for us. Not once, but this happened twice. They would not refund the money spent at any cost.
Their customer care team doesn't care about customers, only passing the buck from one scared manager after another. They will not accept their fault lest the company sacks them of their cushy manager jobs....

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Website: www.cleartrip.com/flights?utm_source=google&utm_medium=cpc&utm_campaign=BR_Cleartrip-Desktab&dxid=EAIaIQobChMIpe2s0rmagAMV0lp9Ch0kKQrwEAAYASAAEgIlVfD_BwE&gclid=EAIaIQobChMIpe2s0rmagAMV0lp9Ch0k

I had a flight from Bhubaneswar to Mumbai on 26th June 2023 with Trip ID[protected]. But due to medical emergency I had to cancel the flight on 23rd June 2023. On medi-cancellation policy, Cleartrip has to refund the appropriate amount on successful submission of required documents. Upon successful submission of all the required documents on 3rd of July 2023, my refund was approved on status tracking page with mention of crediting the...

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I booked a roundtrip flight on GoFirst Airways to Nagpur on January 19, 2023 via Cleartrip for travel on April 23, 2023 (BOM to NAG) returning on April 26, 2023 (NAG to BOM), Cleartrip TRIP ID[protected].

On April 13, 2023 in the evening I received an email from GoFirst informing me that my outbound flight on April 23, 2023 (Bom to NAG) had been cancelled. On April 17, 2023 I phoned Cleartrip and cancelled the flight. At...

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Address: Hyderabad

Dear sir, i booked the ticket on 20 June 2023 from Hyderabad to Riyadh and received the confirmation from cleartirip and my account has been debited same time.
After 30 mins I received email and SMS that payment unsuccessful and money will be refunded within 8 to 10 days.

Today it completed 13 days but no refund yet.

I am attaching the references.

I am a poor guy, please help me to get refund...

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Hi,
The flight for Mumbai to Kochi and back were cancelled, the PNR number was TBFFPG and X9Q94J, This was cancelled purely due to airlines inability to service .
we have received mails from Go Air that they have refunded the amount to clear trip but on calling the call center of Clear trip we have been informed they have not received the amount .

As a customer i dont have any visibility on their internal process,...

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We booked a Yatra Bus trip from kasol to Chandigarh. As we were unable to contact bus driver/conductor on provided contact number, we called clear trip. After taking their time, they cancelled our ticket and said there is bus cancellation. We struggled a lot to find a new bus as we had a working day ahead. Unfortunately, all buses were packed but guess what there was a Yatra Trip Bus but Cleartrip cancelled our ticket may be coz they couldn’t...

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I booked a Ticket from Cleartrip. Travel date 12th May 2023 Airline Go Air, The flight was canceled by the airline, and the Airline has refunded the full amount to the clear trip but they are denying providing the refund. The Airline has provided the Confirmation that the amount has been refunded to the Clear trip on the 5th of may02023 still this people are denying providing the refund....

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Website: cleartrip.com

@Cleartrip
My Trip ID is[protected]. I had done the booking through Go Air under CT Flex program. I had rescheduled my flight from Go Air to Indigo. My refund for cancelation of Go Air is still not been given. Multiple calls made to call centre and all false promises....

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Airline cancelled the flight byt cleartrip is charging convenience fees and cancellation charges unnecessarily. Trip ID[protected]...

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My Trip ID is[protected]. I had done the original booking through Go Air under CT Flex program offered by them. CT Flex gives flexibility to reschedule the flight for one time. I had rescheduled my flight from Go Air to Indigo.

My refund for cancelation of Go Air is still not been given by Cleartrip.

Their Customer Service is pathetic or atrocious. Multiple calls made to their call centre. They don't understand...

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Address: Mumbai

Because of cleartrip I had to book a non AC room with my final 1000 rupees. I have fever and am not well. I am a foreigner and always think the best of Indian people and this country but all I find is unethical people stealing from me every single day. If this complaint is not resolved I am filing a complaint with the court. Cleartrip please note: soon you will pay for everyone you have stolen from. I will file a complaint with the court...

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Address: Mumbai

Ih've booked a hotel at @cleartrip on April 16. Today I arrived at the hotel on time, but the guys at the hotel reception say we have no online reservation.Then I contact Cleartrip customer care. But not connected around waited 2 hours. And my total plan is collapsed @ayyappsraj...

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Address: Bangalore

Website: Cleartrip.com

I booked a room through Cleartrip. Hotel does not exist. I would like a refund for booking. Booking is still open (I have not cancelled it). I also would like to be reimbursed 380 rupees for Uber cost travelling to and from the fake hotel. I wasted 4-5 hours asking Cleartrip for help and complaint still not resolved. Thanks...

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Address: Secunderabad

Hello,
I have been misguided by cleartrip staff when I had enquired about transit visa information before booking my flight from Hyderabad to Toronto via London and Chicago. The stopover/layover time was not more than 2 hours at both cities(London & Chicago). I called the cleartrip toll-free number to talk to staff and confirm this visa related inquiry. The staff said the transit visa is NOT required for any country if the layover...

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Address: https://www.cleartrip.com/

Website: www.cleartrip.com

Hello Team,

I booked a spice jet flight at 18:30PM on 10th May 2023 from cleartrip.
Trip ID:[protected], PNR: VE3ZYJ.
Received Ticket from Cleartrip at 6:30Pm while SpiceJet sent me mail with flight departure at 11PM.
Now spicejet saying contact to cleartrip for this mismatch as from our side flight was 11PM only.
Taking to clear trip (vaibhav) he told pay additional charge to reschedule your...

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I came to your hotel your management told that their is no vacancies I already booked a room in online my money was deducted (cutted) I want my money back.
My complaints Ticket ID is 42491...

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Trip ID:[protected]

Because of medical emergency, I had rescheduled my flight from 12th May to 23rd April 2023. They rescheduled it to 14th May 2023 and now I am not getting any refund back from them....

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Website: Cleartrip.com

My father passed away and I'm not able to take ny flight. Cleartrip is not rescheduling my flight...

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I booked a ticket today for 16 June 2023 from New York to Delhi. I am traveling to usa on 18 May 2023 and the tickets are already done. On 16 June 2023 I will returning.

However when received my ticket I was stunned and shocked to see that it was a ticket for 24 April 2023. I called clear trip and they said nothing can be done about it. If I canceled I would only get a refund of 8000 rupees. If I rescheduled on 16th June 2023...

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I booked my flight ticket from Cleartrip.I called customer care to cancel my flight and for refund. They asked for tripid which was not generated at the first place. I gave them all the details including my transaction ID, payment UTR no. But they are simply denying, not to cross check the payment. There is no systematic mechanism. They didn't even escalate my issue. Just wasted my two days over calls with them. I couldn't even cancel or...

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