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ClearTrip Complaints & Reviews

www.cleartrip.com

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Updated: Oct 15, 2024

Complaints 3046

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So far, so good. ClearTrip is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ClearTrip will keep up the work and continue to help more customers with their concerns even better 🤝

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ClearTrip reviews & complaints page 3

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Address: Cleartrip Pvt Ltd., 9th floor, Tower A Embassy Tech Village, Devarabeesanahalli, ORR, Bangalore - 560103

Website: www.cleartrip.com

TRIP ID[protected]
Hotel name:GSK Hotel, Mumbai, Maharashtra, India
Booking date: 9 January 2023 to 11 January 2023
CASE: Booked room for 2 days. When I reached at hotel on 9th hotel staff was not ready to show the rooms. They pressurized me to do check in first. I dod check in and then when i saw the room it contain cockroaches, smell of cigarette. I can't live there for 2 days. I clicked the pictures and sent them...

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After full payment and confirmation mail and reciept of tickets from cleartrip, i was denied entry by airlines saying that they have no booking in my name.
As my entire trip was planned, all booking done. Cleartrip is not paying my money back....

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Address: Mumbai

My flight was canceled by the airline and they are giving full refund for the same. However, cleartrip is still charging half of the booking amount as airline cancellation fee, which is totally unfair and unlawful. I tried to call them and they said that I would get a call back from their side within two hours, it's been more than 12 hours now, I haven't received a call. How can they charge in the name of the airline if the airline processed...

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I booked a ticket on 27th April 2023 from New Del to AMD for the 11th of April 2023. The amount got deducted from my account. But the email I got says
Hi Rajni,
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take 8-10 working days for the amount...

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Hi,

I would like to help me delete my cleartrip account ASAP. Want it deleted for privacy.

email : [protected]@gmail.com...

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Address: Gurugram, Haryana, India

I had to cancel a BA ticket last year in Jan with covid case rise and local govt regulations for health care workers (spouseworks in healthcare) and 4 year old child travelling with me.
Now when I try to rebook price is 1 lakh more for penalty charge it seems.
Why is penalty fees for an existing customer to rebook a ticke due to covid which is not in my control .
When I call there is never a supervisor in the team and...

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Address: deshenvy@gmail.com

Refer Complaint No 16373639 dated 16 Feb 2023 registered on ClearTrip customer helpline ([protected]) about flight ticket booking amount debited twice (Rs 23348/-) on 30 Jan 2023.

On 30 Jan, I made a flight booking on ClearTrip website (Trip ID [protected]).

By some error, the amount (Rs 23348/-) has got debited twice from my ICICI credit card account. Hence, the amount (Rs 23348/-) has been paid TWICE to ClearTrip.br...

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Beware! Cleartrip's system glitch costed me 10K and my daughter's much-anticipated holiday.
I had booked Ahmedabad-Chennai return tickets for my daughter through cleartrip app on 13th February 2023. The app has a feature, wherein you can select from the saved passenger list. I opted for my daughter's name from the list and booked the ticket paying about INR10K.
To my dismay, the tickets were issued in my name and not my daughter's!...

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Booked My flight ticket but it is showing Awaiting PNR for a long time now...

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Booking Date 21 Dec, 2022
Travel Date 07 Feb, 2023
Trip ID [protected]
Booked by [protected]
PNR F4SV4F

not providing GST invoice pls help me...

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Address: JALSA BUGLOW 5/9 CHANDRAVIJAY, HOUSING SOCIETY CITY

Its mistake from your side that you have not fwd my Surname to Airline. Airport authority didn't allow me the boarding pass. I called your customer care 4 times but they didn't helped me.
At last i have buy new tickets onwards n return both it cost me 26, 312 i have paid that amount by my credit card.

It took almost 3 hrs of harassment.

Kindly refund my money in full
That is 44, 935 to my credit...

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Dear Sir
Trip ID[protected] is I wrote several times for my refund but no response. Kindly make my refund as soon as possible. My email id is [protected]@gmail.com...

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Hi Team,

this is to inform i have booked two rooms in hotel Radha Nikunj (Partner Trip ID[protected] at Prem Mandir for my family.

However one of the room was far away (End of the corridor)..so i informed hotel reception that either change the room or cancel the room as that is of no use for us. Their behavior were very rude..

As advised by hotel staff i called cleartrip customer care and...

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Dear Sir
I would like to inform you I am a regular customer of Cleartrip, I always books different airlines tickets through cleartrip for me, my friends and colleagues for different countries, you can check the booking deals in my profile.

Subject trip ID is for myself but regretfully informing you I have got only 15 kg luggage whereas all other Agencies like makemytrip almosafer booking.com etc giving 30 kg in cheaper...

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Hello

Can you please check the issue. I have booked ticket but the status shows that Awaiting PNR.

Trip ID:[protected]

Thanks
Ravi...

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Booked the flight ticket from Jeddah to Kochi on cleartrip on Jan 18 and received the confirmation after the payment but still haven't received the PNR from them.
No response when trying to check with them and the booking status shows always waiting for PNR.
Please help to resolve it.
Below are the flight and trip details.
Trip ID[protected]
Airline - Jazeera Airways
Email : [protected]@gmail.com...

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I bought a ticket from damam to katmandu, the amount was deducted, but after 2 days still showing prr not generated with an estimated time of one day, please help me solved this problem. trip id =[protected]gelu...

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I booked flight tickets from Bhopal to Rajkot for 27th February 2023 due to my son's medical conditions I had to cancel the tickets I did it much in advance i.e on 15th January still out of Rs 13595t they refunded only Rs 2420. I even asked for rescheduling but they straight away turned down my request. I am very disappointed with clear trip and will never book anything with this website nor will recommend to any of my knowns...

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Website: cleartrip.com

I've tried to book air ticket through Clear trip. After completing the payment procedure the don't book the ticket they are still showing onr status is awaiting, it's been kore than 18 hours, they are not even responding ....

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I booked a flight (Air India) from New Delhi to Bangalore with CT Flex for 6th Jan and then rescheduled it to 20th Jan.

I have been to and fro with customer care for 2 days on multiple calls. On one call after talking to multiple departments, they told me that my amendment fee will soon be refunded (amount: 3450) as per CT flex plans but the next day I again received calls telling me Amendment charges will not be refunded...

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