[Resolved]  Dell Inspiron 1525 — Plugged in, not charging

HI I HAVE A DELL STUDIO 1737 AND JUST AFTER THE 1 YEAR WARRENTY MY LAPTOP BATTERY LIFE RAN OUT IM STILL USING IT THOUGH IT SAYS BATTERY IS ABLE TO CHARGE NORMALLY BUT YOU WILL SEA A DECRISING TIME ON BATTERY OR SOMETHING LIKE THAT I WAS LOOKING ON EBAY A NEW BATTERY IS £42 FOR MY LAPTOP ALL OF YOU WHO HAVE A PROBLEM WITH THE BATTERY IT IS IF YOU ARE USING DELL DELL BATTERY PLAN THAT IS WHAT MAKES YOUR BATTERY RUN OUT OF LIFE AFTER ABOUT I YEAR IM STILL USING MY OLD BATTERY WHICH JUST RAN OUT OF BATTERY AFTER 2 YEARS NOW IM RUNING ON POWER

DELL Inspiron 1525 — Fault battery

I bought a Inspiron 1525 in August 2008. As of today the battery is not charging. I called Dell and they told me that I needed a new battery. After spending nearly $135 for a new battery, I am still having the same issue. Unfortunately my laptop is out of warranty. I have read the various forums on here to find a solution, but still nothing. It seems this is a pretty regular issue with the Inspiron 1525 and other Dell laptops. Can Dell come out and FINALLY say what the solution is? Why is it so hard for them to say what the problem is. It's pretty sad I spent $135 for battery after being told that was the solution. Can anyone help me?

studio 15 — charging/battery problem

I purchased studio 15 , still it is in under warranty. I have a charging problem. charger is not working and laptop is out if charging. pls. provide me executive for solve problem.

Neha
email- [protected]@yahoo.co.in
m.no.[protected]

Dell Inspiron One Desktop — replacement of fully damaged desktop under warranty

I WANT SEND LEGAL NOTICE TO DELL...
i have reported to dell head office (in banglore) that my desktop is not funtioning since two month. i have complaint about 10 or more times to service centre but i got no responce by the company.. the main thing is my system is under warrenty period.but they are not taking necessary action on my problem.
now my system is completly dump. so now i want replacement of my system as soon as possibly...
product name --> dell inspiron one desktop
service tag no. --> 79rttj1
express service code --> [protected]
contact no.--> +91 [protected]
[protected]
Emailid--> [protected]@gmail.com
address --> sec. 4b/1053 vasundhara ghaziabad (U.P.)
pin code --> 201012

Dell Laptop Studio 15 — DEFECTIVE LAPTOP DELIVERED

To,
Dell India Pvt. Ltd., Bangalore

I would like to share my experience of buying a Dell laptop with you. You may wish to forward my concerns to your senior Management people who can take a view of whether they would like to review Dell’s policies or whether Dell is comfortable in harassing customers and making their experience with Dell a nightmare. I had previously purchased a Studio 14 laptop from Dell vide invoice No. 00242342 dated 27.6.2009 against order No. 0329176 and had faced no issues, but this time my experience has been horrifying.

I had purchased a Studio Laptop 1558 on 20.8.2010 after making full payment (Order No.[protected] and the same was delivered to me on 27.8.2010.

Immediately after opening the laptop, I found that the touch pad was not working and called up Technical support. Over phone they (Mr. Mohan) told me to reload all the drivers, which I did. But still the touchpad was not working. He told me that the same needs replacement (Case Ref: 5301435 and Service Tag No. 364P6BS). I conveyed to him that as this is a new laptop, I do not want any part to be replaced and instead desire that the whole laptop should be replaced. I also told him that he should send some Dell Technician who can technically verify the defect.

The technician came on 1.9.2010 and after finding that the touch pad was defective, he replaced the same even when he was specifically told by me not to replace the defective part. But he said that as he is from Wipro (Dell’s vendor) and they have been advised by Dell to replace the part and he is only doing his job.

Immediately I again called up Dell Technical Support and conveyed the same to Mr. Mohan. He assured that they would take approval of replacement of the laptop. He said that another team would call me within 2 days and arrange for picking up this defective laptop and then they would be sending me the new one within 25 days after the same has been picked up. When I said that I cannot wait for 25 days, then he told me to talk to customer service. He said in the meantime he would take the approval.

I then called Customer Service and talked to Ms. Sumana who said that she has noted my concern regarding the 25 days deliver period and she would arrange for some senior officer to talk to me within 2 days to resolve this issue. While I was talking to her, she informed me that Technical Support has already obtained approval for replacement and they have informed the replacement team.

I am to inform you that till today nobody from Dell (neither from the Replacement group nor from Customer Service) called me and hence I had no option other than to call Dell again. After being put on hold for nearly 13 minutes, I could talk to first Mr. Mithun from Technical Support and then he escalated the matter to his Manager, Mr. Malwan. After discussions for nearly 25 minutes with both Mr. Mithun and Mr. Malwan, I have understood a lot about Dell’s policy of treating its customers and my concerns are:

1. Dell has no qualms about how the customers feel when they receive a defective product delivered by Dell? They are least bothered about the customer and talk of their Bible (Dell’s policy this and Dell’s policy that)
2. Dell pays no heed whether the customer is being inconvenienced by not being able to utilize the product that he has purchased?
3. Dell does not care about the money (not a small amount – Rs. 56,000/-) already paid by the customer in advance?
4. Dell’s policy of replacement of a newly delivered defective laptop in 25 days is merely harassing a customer for no fault of his, as Dell has delivered a new laptop to me in the first instance in only 7 days. I have also subscribed to Dell’s 3 years complete accidental damage cover and hardware warranty by paying a princely sum. If this is the type of warranty and cover that would be provided, then I don’t see much brighter days for customers.
5. Dell is absolutely not bothered about customers time and instead of responding to my concerns on their own, I again have to call up Dell and wait for eternity to get connected to someone. This shows Dell’s unconcerned attitude towards its customers.
6. If Dell treats its existing customers this way, then I am not sure, how long your business model in these lines would last.

As none from Dell is responding to my concerns and I am not willing to wait for 25 days more after Dell picks up the defective laptop (I simply cannot understand why it takes so many days…), I have already advised Mr. Malwan to refund my payment made to Dell.

If Dell still practices what your founder believes, i.e. ‘Delivering positive Customer Experience’ and what Mr. Sameer Garde says in the article in VARIndia “At Dell, after-sales support is a means of ensuring total customer satisfaction.” [http://www.varindia.com/July2010_ChannelBuzz6.htm], then I would expect that the least Dell can do is to refund my payment IMMEDIATELY and allow me severe all my ties with Dell with a very very bitter taste.

I hope that Dell would at least not disappoint me this time.

Regards,

Rohit Dawar

Dell India Private Limited — STUDIO LAPTOP

COMPLAINT AGAINST DELL INDIA PRIVATE LIMITED FOR DELAYED DELIVERY OF LAPTOP AND THAT TOO IN DAMAGED CONDITION

Reference: Dell Order no.[protected]; Customer no.:[protected]; Invoice no.: [protected] dtd.02.08.10 for Studio 15 Laptop Direct base no.T540613IN8.

BACKGROUND:

I, Nandini R Prabhu, mother of Master Aashwij R Prabhu had booked a Dell brand of Laptop for my son from E-Zone, Shop no.S-23, 2nd Floor, International Business Park, Oberoi Garden City, Oberoi Mall,Goregaon-East,Mumbai-400063,India on 1st Aug' 2010. This laptop was purchased for my son to enable him to prepare for his exams that was scheduled from 25th August’10 onwards. Mr.Sunil Singh was the sale executive representing Dell in the above shop. After finalising the configuration, I paid the full amount of Rs.61,620.00 towards full and final payment including delivery charges of Rs.750.00 for the Laptop. A receipt was issued to this effect (Receipt no.Dell/C329 dtd.01.08.10, Quotation no.IRN[protected] and was informed that the laptop would be delivered in maximum10 working days. After several telephonic follow-up, the laptop was finally delivered by Blue Dart courier only on 27th Aug'10 (after 27 days of my booking) but in damaged condition. Upon opening the box, it was found that the laptop display screen had a big crack in the middle. Attached are the photographs of the laptop and Emails sent to Dell for easy reference. It has been over 12 days now, there has been no response from Dell on the above matter.

My sympathies are with you.
Dell needs to rework on their customer service!
The dealers in India need to take management classes!

DELL INSPIRON MINI — Problem in my Laptop

I purchased a dell inspiron mini laptop, In starting days it was working very well but now from last 10-15 days i m facing so much problem. when I starts this in every morning it starts easily but once it shuted down then it takes too much time to restart and the desktop dosent appears. So i m facing so many problems.

Dell Inspiron 1420 Notebook — Not get Full Cover Warranty Extension

Hello Sir,

I went to Dell Authorized Service Center J-29 , sector 18 , Noida around two months ago to get checked my laptop as there was some problem in keyboard. I meet there with amit(dont know his full name) and he diagnose the issue and suggest me to extend full cover warranty for 1 year by paying 7590/- INR. and this keybard issue will be include in this also.

So I paid amount 7590/- INR cash to Amit and Get laptop at evening when issue was resolved and Amit commited me that I will get INSO No. within 5-7 working days but when I ask him after 7 days then he said that there is some problem in Dell server as its being migrating so it will take some more days to generate INSO No. and in parallel I was in contact with Sagar Manchanda he is senior of amit.

But at last around 1 month back I got Quotation no. 25013166 from Sagar Manchanda and Sagar was said me that Now Dell has changed INSO No. term to Quotation No. so by telling this Quotation No. you can avail service from Dell within all over India.

But When I talked with Khushbu Gupta(dell customer care) on[protected] I was informed that still my laptop is not under warrenty and there is no INSO or Quotation No. is assigned to my laptop. For this communication with Khushbu case no. is 4516611
So I want to know where has gone my money and why my laptop is not under warrenty.

Please look into this and tell me what should I do now as I have already pay the amount to Amit/Sagar.
Service Tag of laptop is 9SPY1BS

Thanks and Regareds
Pradeep Kumar Chandani
Mobile : [protected]
Email : chandani.[protected]@gmail.com

I have the same problem... i bought last year june... now it is not able to stand atleaset for 20minutes without power supply... and it exceeds over heating the keyboard...

please anybody suggest me to overcome these two problem...

problem1;
[protected][protected][protected][protected][protected][protected][protected]---...⇄
How to able stand for long battery backup

problem2:
[protected][protected][protected][protected][protected][protected][protected]---...⇄
To overcome the overheat on keyboard

Thanks in advance;
C.Mallikarjuna

i installed the bluetooth software on my dell vostro 1088 but whenever i try to turn on the bluetooth it displays a message to press "fn+f11" but on pressing "fn+f11" it doesnt responds, it remains disabled.
needed an immediate remedy for this ..

Dell / Dell Inspiron N5010 — No reply for the replacement of whole laptop

I bought Dell inspiron 15R model through credit card directly from the company
I Was delivere dthe laptop on jun 2nd 2010, i hardly used 17 days and after it started trouble no display
I called the technical support
He havesent DSP along with new RAMs
but it was still not working
Again i called and informed the same
this time he replaced Mother board and RAMs twice
but problem was un solved
So i asked them, to replace whole laptop
He said it will take 30-40days MAximum(it was july 15th 2010)
Till date i didnt get a single call or mai regradin the status of my laptop
I have called more than 30 times and mailed more than twenty times.They say only one thing wait for our call.
please help me
this is my SERVICE TAG :44BVBS
Complaint no :3881707
Model INSPIRON N5010
Thank u
This is zubair mohammad
M.tech 1ST year
IITM, Chennai-600036
[protected]
still waiting for the response.

laptop replacement — delay of laptop replacement

Dear sir

I purchase a dell laptop (model no1564) after dat its showing some problem, after service also its not work properly, after dat we ask for replacement, they agreed for dat and also laptop collected on August 14 from us. but still I did not get by lap top back and also m calling to concern department but no one replying properly,
today[protected] 5pm) also I spoke with some one his name is kiran (replace DEPT) something, m telling about my plm but he not reapplied me properly and also he told some bad words to me... I am very un happy with DELL service ... tel me what I do next

battery charger — product not received

order no is[protected] this is battery charger (i have order 30th septmber but i have would not receviced battery charger
please send the product immedly know

thank you
vikas s jadhav

[protected]

DELL INDIA PRIVATE LIMITED — missing of dd in ur office and sales not given any response in any matter

hiiii....
i am abhishek rahul.i want buy a laptop inspiron 15r.and icall the dell company sales man name is gunaseelan g give a qotation for laptop ,,sales man told me address to send the dd money for perticular banglore address,,address is given below:
Dell India Pvt. Ltd.

Divyasree Greens, Ground Floor,

#12/1, 12/2A, 13/1A, Challaghatta Village,

Varthur Hobli, Bangalore South,

Bangalore,560 071, India

Phone :[protected]

Fax :[protected]
i send the dd on perticular address on[protected]but dell sales man told me that we r not recieved ur dd
i consult in local post office but post office told me that dd are already recieved.on perticular address...
my dd r missed in dell office.....
my sales man name Gunaseelan g
my order qotation:24280818
customer no:[protected]
my speed no:ES[protected]IN
my dd no is:834989
dd amount:37133
pls take action soon...........

I hv Dell Inspiron 1545. It also hv the same problem of battery issue. the battery icon shows plugged in, not charging.and also daily 1% charge is losing.and come to steady at 1% charge. Can anyone help me in this issue. How can i charge my battery. Ans also every time I boot my computer there's a message saying it doesn't recognize the ac adapter, at last changed the option from the bios.otherwise i can't bootup by laptop.

Dell Latitude — unsatisfactory customer support

I had purchased a Dell Laptop D 3820 which was part of a bulk purchase made by railways for officers. For one year everything was fine.after that my battery has gone.
Its very difficult now to procure same as dell deals only on phone or online
. My preloaded window CD's provided with the laptop have stopped working .
Dell service support is very bad. They never do anything .There is nowhere u can complain
They just pass u on from one call centre executive to another.They have no service centres
I would like to warn everybody never to purchase a dell

DELL — no response from dell

having problem in my laptop and i am not getting any response from your side. please help me by solving my problem. it is 4th time i approached dell for the same problem.




sourabh mantri
mobile no. [protected]

Dell 15 Studio — flickering of screen,speaker,mouse pad

i hav got it from US.my service tag no is.7R9J8M1,i Didnt receive CD's also.I have been complaing for Flikring on screen twice replaced,speaker has been changed twice,now mouse pad not working, problem for which I have there is no response from Dell.i asked them 2 change my laptop as it is been opened 4 times,i hav still not worked on it more than 15hhrs..My product warranty is also expiring in May 2011. Please help me out. Complaint No. of Dell are
1>[protected]
2>[protected]
3>5198989(direct call to Banglore)
My Contact No. [protected]///[protected]
my email id is...[protected]@yahoo.com

hey i have a inspiron 1526 and my battery says 0% available and plugged in, not charging. is it vista or dell?