[Resolved]  Dell Inspiron 1525 — Plugged in, not charging

Hi i am using dell inspiron 1545 . me too having the same pbm from past 10 days."plug in Battery not charging" I am using this laptop from 18 months. i do not know wat to do with this pbm, if any one knows how to recover thi spbm pls help me

First of all, I am glad I do not own a Dell. I do work on many Dell types and models though. I have been an HP user since pre-Internet Unix days, with the exception of a few system builds of my own.

Secondly, I concur with many on various forums..."Dell definitely needs to own up to their design and vendor flaws"...unfortunately, the cost would be catastrophic. It is much cheaper for Dell to replace AC adapter, and/or Charger board component on motherboard, and probably flash your BIOS for those units still under warranty. If you're lucky, they may send you the AC adapter with the latest vendor release (ECM) for the ID chip (or one without this chip), and hopefully a shielded cable as well, to prevent re-occurrence of noise or EMF, and damage of ID chip...rendering it "unknown" to BIOS. For more details of this issue, see: http://www.laptop-junction.com/toast/content/dell-ac-power-adapter-id-chip-died.

Third, last, and most important of all...for Dell owners "under warranty", submit your case for "design change request" to see what happens. Worst case scenario, ask for your money back, and apply it to a new HP, or Toshiba...

Good Luck!

JF

Dell Studio 1458 — Mentally disturbed by dell team

I want to say that why you block my laptop in manufacturer store from 24 of jan to till know.
plz send me as soon as possible.i submitted the declaration letter wit my signature on 6 0f jan.
and another information are as follow.
Order No[protected]
Service tag -JN766BS
sales Person name -Vinod Juraj
Sales person tel-8408736
So kindly send me as soon as possible
Amit kumar
+91-[protected]
+91-[protected]

Dell 3G Android mobile phone, model:XCD28 — Price variation

Yesterday I found out that the price of the above mobile phone is only Rs.7,999.00 in flipkart.com, Bangalore within half an hour after placing the order on you. Then how you can charge me Rs.8,699.00? I had sent a message yesterday but no one responded. I will not pay the money and am not ready to accept the product unless the price is matched with flipkart.com price. You can kindly check that website. I will be able to pay only Rs.7,999.00 or else I will return the product and will not accept delivery. Kindly call me and confirm on my phone [protected] so as to enable me to proceed further in this matter. Or send me a mail confirmation and inform me over phone. My email id is : [protected]@gmail.com.

Kindly do the needful.

Thanks & Regards

T.V.N.Duraipathy

I fully agree with above people s. I also have the same problem. I bought a DELL Inspiron 1525 laptop in Dec 2008. The warranty has expired in April this year and I am having "Plugged in, not charging" issue. I called DELL and DELL is asking me to purchase a warranty by paying Rs. 16500 for servicing 1 year old laptop with outdated configuration and known DELL Design Issues.

Dell Inspiron New Laptop (5 Months Old) — Poor Product Quality & Service Support from Dell India – unable to start / boot 2nd time in last 2 months

1. I bought a Dell Inspiron laptop last year in India (sep 2010) which was delivered beyond the promised time-frame (ordered in Aug with two weeks delivery commitment from sales team) although it was booked and ordered the corporate offer scheme by Dell India.

2. The laptop stopped functioning (did not get start/boot) the very next day and this entire issue was resolved with great pain in almost two and half months (by end Nov) after several calls, follow-ups and fighting over the phone with the Dell Service staffs.

3. In beg Dec’2010, I shifted to Japan (for an oversees assignment) and hardly after two months o[censored]sage, the laptop again stopped functioning (does not starts/boot). I really wonder that I am landing into the same problem again as earlier. And this time the scenario is even more serious b/c currently I am not in India.

With the current situation I wrote numerous e-mails and also called to the Dell technical staff but was of no use. I even wasted several amount of time, money and peace of my mind while calling from Japan to the Bangalore executive’s office no (appointed as Support Specialist for all my interactions with Dell support team). Every time I called the phone was getting picked up by an automated answering m/c I was charged but could not get anybody and the phone got automatically disconnected.

I even called to the Bangalore technical team for support who were very very casual in their approach and referred to Japan Technical support team because I am in Japan currently. Also I was suggested to fill and submit an online form for change of my current service tag no. This entire exercise would take a min of 15 days post submission of the online form. However I was never send that online form even after taking my e-mail id. When I asked that what do I do for the time being (for 15 days) then was suggested to update the BIOS of my laptop which will be sent by him in his e-mail. But this e-mail was never finally sent to me even till date.

Moreover I was also suggested to call to Japan Dell for which the no was not given and asked me to search from Google (this was just ridiculous). When I called to Japan, and after much of difficulty I was able to get an English speaking staff who tried his level best but could not help b/c was unable to find my Service tag no as well as the Express Service Code (b/c it is registered in India). Finally he also suggested me to talk to Dell India only or send my laptop back to India.

Again I tried to contact to the Dell Service team but was unable to contact them and then sent mails for which yet to get any reply from their side.
Finally I am sending my laptop to India for replacing it with a new one and I do not want any repair or part replacement as it has already troubled me twice on the same issue (doest not start / boot) and I strongly believe that it is a serious quality issue and should be replaced with a new one as the piece delivered to me is a defective one.

I had bought this laptop with the assurance of coverage of International warranty & service support from Dell and also considering it as one of the best companies offering world class products and services but it has miserably failed on the both the fronts:
1. Product Quality: I strongly believe that the piece delivered to me is a defective one right from the day one as same problem (did not get start/boot) I am facing in less than three months
2. Service Quality: is miserable and the staff response is just pathetic as the same problem was rectified in just around 2.5 months only.

Moreover Dell India should also compensate for the inconvenience and problems me and my entire family will face here in Japan and my parents (both Sr. Citizen and living alone) back in India during the period the laptop gets replaced. During this entire period will disconnected with the entire world as well as will be unable to get in touch with my parents and support them emotionally and my 5 yrs old son would not able to continue his studies further.

A laptop here in Japan is the single most important tool for communication (with family friends and relatives), information, education & entertainment for all the people like me.

Regards,
S K Pandey
Japan (India, New Dehi)

In July 2010, I bought a Dell inspiron 560S, since then all I had is problems after problems. A technician came to my house to change parts. Problem not solved. 3 weeks later, again the technician comes to my house and changes parts. Problems not fixed. Then I was sent some parts that I had to install myself. Problem not fixed. I may have called 10 times in Tunesia. Now again today, 02/22/2011, I spent 2 hours with another technician from Tunisia for the same problem that has never been fixed yet. I was asked to do tests that last 6 1/2 hours each time. I did that %$##$%^ test 9 times now. A major waste of time. Problem not fixed. Am I enjoying my computer? NO. Am I happy with my Dell computer purchase? NO, Not one second. Will I ever buy another computer from Dell. NO and IF I ever do, shoot me, thats all I will deserve. I am a 61 y/o man, and I have bought computers since they were first introduced (Commodore 64). And never have to deal with such problems. Dell is HELL

SergeG

But in Newtechnology.co.in they have published the Mobile value as Rs.7, 290.00/-. Which we can believe ...?! Take necessary actions... will you...???

DELL — no response from the company

March 14, 2011


The Director (Marketing)
M/s Dell India Ltd,
Gurgaon (Haryana)




Sir,

I had purchased a Desktop no.560 Inspiron vide Invoice No 1124 dt 16/01/2010
S.Tag No C57M4BS and Service Code [protected] from your esteemed company’s authorized dealer M/s Clutec Solutions, 104, Sarsawati House, 27 Nehru Place, New Delhi-19

Since I have purchased the computer system, I have faced to much problem due to improper working of Desktop, monitor and CPU. These automatically shut down without pressing any key. No power supply from CPU to Monitor. The window 7 also not working upto the mark. My file and others material automatically erase or shifts. Though, I don’t have any knowledge in this regard or don’t have any training. I have done the complaints thrice a time during the period of last six months. But no satisfactory reply was given by your executive. The company’s executive also pressurizes me to do the complete job through telephonic conversation and also said to open the CPU as per instructions given by your executive on telephone. Though company executive should visit the site and try to resolve the problem.

Sir, as I have already told that I am not a technical hand to do such type of job. This is the company’s responsibility to attend the complaints and remove the technical fault. I think the company is passing the time to cross the guarantee period (till March 2011) so that company may charge the extra amount if the seal is broken. It looks clear that the company’s aim is only to charge the money without removing the complaint. Sometime, the company’s executive assured me that he will call me back but no response was given by them and not to lodge the complaint till date. Only once, the executive gave the complaint No. 6749656 dt 11/03/2011 in between 2-3 pm, instead of thrice a time. The company can check my dialogue between your executive through your telephonic record. I request you to please instruct your company’s executive not to harass the customers as such type of negative approach will bring a bad name of your esteemed company in the competitive market.










( 2 )

In the last, if my problem doesn’t remove in time by your company, then the company will be held responsible for any damage and wastage of my valuable time and all internet charges and other charges.

It is, once again, requested to depute your executive to remove the technical fault of my computer immediately.

Thanking you,

Yours faithfully,



(Dr. Rafique Ahmad Khan)

CC: 1) Consumer Cell
2) Grievances Cell
They are requested to please look into the matter and help me to resolve my problem in this regard.

Dell Laptop - Vostro 1014 — DEFECTIVE SERVICE

i GOT A VOSTRO KAPPY IN FEW DAYS AGO...I STAY WITH MY FRNSZ And all other laptops wiz my frnz have connects to the internet except for this dell laptop...i called up dell tech support and they did nothing excpet giving my lies and redirecting everywhere. even i work for a BPO and kw how the procedures and policies are... but i ever disconnect the call or hang up on the customers
i have only asked for 1 thg atleast return my money back oir give me a new system...but still nno assisstance...i have done evrythg possible is t/s aspects but noone can figue out what d issue is.... !!!

m just throwing it out of the window to claim to complete care warranty i guess

DELL — battery

i dont know exactly what the problem is...
actually when i plug in my dell charger into my laptop it gives a error (plugged in but not charging) so need ur help as soon as possiblecan u help me....
mob. no:- [protected]

Dell Latitude D530 Intel — Complaint in the power unit

The product is DELL LATTITUDE D 530 INTEL core 2 DUO note book computer GM965 OR GM960.

Sl no : [protected]

The complaint is in the power unit (either in the supply adapter or Battery, Battery is completely drained and charging is not helpful). Already given a complaint. Please rectify ASAP.



J Jayabalan
Head,TMSD/CGDG
Head,PPEC/CGSE
Vikram Sarabhai Space Center
Thiruvananthapuram - 695022
VSSC, ph[protected]
Res ph[protected]
email - [protected]@vssc.gov.in

Hello Dhruv,

For your laptop issue, you need to clean the dust from the exhaust fan within your laptop. Can reach me for further any issues you have at [protected]@sify.com

Best,
Amit

Hi,

My name is Amit Goyal. I have Dell inspiron 1545. I am also facing the same issue. Now a red cross on the battery is showing "Consider to replace your battery" messege.
I talked to Dell customer care they said this battery is having some manufacturing defect. But as my warranty is expired I can't get the replacement.

Being a big brand at least I was not expecting this kind of behavior from Dell. Beacuse any of there part is having manufacturing defect they should replace that free of cost ot atleast intimate their customer about that issue.

Laptop Dell1564 — SCREEN PROCESSING

I HAV PURCHASED DELL LAPTOP 1564 ON 16/9/10 INVOICE NO M-RI/55208 FROM COST TO COT CENTRE NEHRU PLACE DELHI.TAG NO IS 3ZRBLL1.. I HAV SENT THIS ONCE N AGAIN IT HAS STARTED CREATING A PROBLEM,,LIKE IT GETS BLACK N PROCESSING N POWER INDICATORS GETS DIM...WHEN POWER BUTTON IS PRESSED IT SHOWS THE STARTING SCREEN N THE SAME PAGE STARTS AGAIN ...EARLIER IT USED TO GET WHITE...
REALLY A BAD DELL LAPTOP....WHAT TO DO ?????
I RECOMMEND THAT NO ONE PURCHASE DELL PRODUCTS...

hey, i have dell inspiron 1525. till yesterday, it was charging and everything was fine. today, when i put the charger, it is showing-'17% available, plugged in but not charging'. Please post the remedies. I will never buy Dell again and nor recommend it to anyone.
Jimmy

Dell Vostro 1015 B Complaints - System Replacement — system replacement

I bought dell 1015 on 25th april 2011 , this laptop got a dead pixel , i went back to the retailer and he told he will give me replacement by 27th till that time i can use this laptop and on 27th he told me he cant replace the laptop bez dell is not giving him replacement , i called CC and they told me to wait another for 3 days on 2nd may i can CC , and they said do what ever i can they wont replace the laptop ..as its against there policy which they didnt mention while selling laptop me to ,, is this the way dell deal to the customers , such a pathetic way to treat 1st time users ... i m not going to recommend dell laptop to anyone ....
my dell complain no. 6528371 ....

Dell is refusing to fix even the manufacturing problem .... i hope guys now u can decide whats best for u .
i am uploading the picture of dead pixel ..

Dell Tech Support — Cheating

Dell customer service is more than worse...There was a damage with my hard drive. I called the tech support. That time (11th april) one person there told me that I will get a replacement hard drive in 2 days. I did not get any call thus far (today is may 2). I call them every 2-3 days and they will always have an stored answer - The systems are in the process o[censored]pgrading and will take some more time. Why the heck should I suffer that problem?
and everytime when I call the call gets disconnected in between and no one calls me back. I can understand it is a network problem if 1 or 2 calls get disconnected. But more than 10 calls getting disconnected, means they are dropping the call without showing an interest in solving my problem.

But today was really different. I was getting transferred to many and each one want to know the service tag. But why do I have to repeat the service tag to everyone? This is real frustrating. And the biggest joke of the year - I insisted on talking to the manager and they transferred me to someone called "Sachin". Not sure whether it is the real name or is he the real manager. But he told me - "One support person came to my room and confirmed the service tag on my computer and I told him that I don't need the hard drive".
WTF? I did not see anyone coming to my room and how can they verify my computer? What the heck are they writing in their case notes? and now they say that I am out of warranty and I need to pay. What is this? They need money. So they keep me waiting while I was in warranty and after I was out of warranty, they wrote their on case notes that I was contacted. I will raise a complaint against everyone in Dell Tech support.

And almost everyone I talked to was harsh on me and did not even concentrate on my problem. They will unnecessarily keep me on hold without even asking me. Real frustration.

I would have forgiven everything else, but they wrote case notes about events that never happened. I will never own a Dell again. Is there a way I can register a case regarding this?

i also own a vostro 1015 and with a display problem... Dell claims that I have tampered with the laptop, of course i cannot prove them that i didn't tamper it ... I was advised to connect the VGA output to my desktop monitor and use it... Dell sucks !!!

lets take this issue to Dell CEO together lets tell them this on twitter ... the new CEO id : http://twitter.com/#!/sureshvaswani