[Resolved]  Indane Gas — gas booking

I'm Anand from Karaikudi,Tamilnadu.

For few days the service of the Indane is very poor and as a Consumer I'm suffering. The fact is the rule said by the Indane people that the booking wil be accepted only after 25 days of first cylinder delivery(incase of having 2 cylinders) But eventhough the booking made as mentioned the cylinders are still reaching home after 1 week later thatn the mentioned time.

While approaching the personnels are apologizing and repeating the same problem. And on the other end, in my home the delivery boys are supposed to ask bribe for delivery of Cylinder Rs.30/- though it s a area of city limit. On refusing to give bribe or reducing the money to 1/2 they are refusing to get it and not delivering to time. To my home, the last delivery made before 40 days and we are using Kerosene stove at present..

I'll be thankful if Anyone suggest me the good consumer gas agency other than Indane.

My Gas Booking No is 2219

Indane Gas — Non -Receipt of Gas Cylinder

Dear Sirs,

I have been transferred from Chennai to Hyderabad and staying in Punjagutta, Hyderabad. I have submitted my transfer letter no. 2411207A13938 dated 07/12/2007 at Ameerpet Indane Gas office where my residence fallen that perticular area on 14.12.2007.

So far i have not recieved cylinder, my wife is pregnant which we should not take food out side.

I am giving Ameetpet Indane Gas Agency no.[protected],[protected].

Please do the needful.

regards,
nrao

Indane Gas Agency Bangalore — For a few hundreds more

A very bad customer service and approach was seen at Natraj Enterprises (a Indiane Gas Distributer). I booked the connection on the 18th of December 2007 and was asked to wait for 15 days from the time of booking as was informed that a IOC official would visit my house for inspection. I was charged Rs.50 for the slip provided. It is clearly mentioned no charge. I waited as there was no IOC official who payed a visit. On the 2nd of January 2008, I called the agency with regards to the connection. They informed to meet them on the 3rd of Jan. When approached I requested that I need a 4 burner stove. The agent informed me that, I would have to wait. I gave him an option, said that would purchase the stove outside and would only need the gas with the regulator. The agent then said, he would submitt my request to the IOC official again and I need to wait for another 15 days. Then I told him to give me an option to get a 4 burner stove, immediately to calls a number and asks for the stove. The sales man informs him that he is in tirupati and he would be back on saturday. The agent then asks me to wait until saturday. I told him I cant wait as I waited a long time now. I told him I have the day off, I would go to the showroom where they purchase the stove. He reacts saying it cant be done.

My question is, when a customer is ready to do their job, why is that these agents stop them? He abruptly says you will have to wait or look for something else. Comon, I am paying and he is dictating terms to me????? Sorry IOC, I have to say this....pay them well.

I brought the connection from HP and would get the 4 burner stove and the connection in the morning, ie 4th of Jan. Need not wait until saturday.

I dont understand, why these govt run organisation dont go an extra mile to serve? Would they behave the same when it comes to them?

I am a customer of indane with customer no 32229 and have been registed with Joginder enterpries Naraina Vihar New delhi . I booked my gas cylinder on 15 Dec. 07, till 1st Jan,08 no delivery has been made by the agency. I visited their office on 1st Jan,08 they denied that I have booked any cylinder on 15 Dec. The Lady at the counter rudely told me that you have not booked any gas, now you will get it after 4,5 days. I request concern authority look in-to this matter.
Thanking You
Girish C. Joshi
WZ-59, Naraina Gaon New Delhi.
Ph. [protected]

Indane Gas — not receipt of LPG cylinder in time and selling the LPG cylinders to Share-autos in ambur

I am a customer of indane gas.My customer number is 2774.My area distributor is SRI SURYA INDANE GAS AGENCY.While approaching the ambur agency holder, for booking the cylinder, they do not allot any booking number at first.For the last 6 months, they are delivering the gas cylinder 20-40 days late from the booking date.
This time i booked for indane gas cylinder as on[protected].
They orally gave the assurance that the cylinder will be delivered with 31st dec 2007.But the same has not been delivered till date[protected].They don't give the valid reason and harras me to come again & again.
Also i have personally seen that the distributor is selling gas cylinders to the share-autos and brokers in ambur at the secret places.( I will show the secret places where the gas
cyliders are sold for RS 400/= and 500/= in ambur.I will personally help the INDANE GAS AGENCY OFFICERS at the time of investigation) In our ambur most of the share-autos are runing with INDANE GAS CYLINDERS.Even i can prove the relationship in between the brokers and the agency holder.
This is reason for getting the cylinders after 20 to 40 days delay from booking.
They also do not respobd when i ring up thier telephone no.[protected] and[protected].
I request the higher officials of INDANE GAS to look into this very seriously and qyickly.
Rgs
K.Bagiradhan

Indane Gas Consumer # 49277 — harrasment

my consumer no. is 49277 and we book gas at navtratna near paradise secunderabad. i hold this consumer no. past 3 years. first two years inspite of booing the reception at the gas station use to tell me to fix it up with the delevery boy.
the delevery boy took rs. 20 extra. then when i screamed at them, as why inspite of booking do i have to contact the delevery boy? since then my gas never comes on time. no time is given for delevery, my wife too being a working woman, and inspite of instruction sgiven for delevery time, they come on odd working hours, finding the gate locked,go back never to return, till you go to their office and fight for it after a week., they say we got to wait, why werent you there when the delevery boy came?i once went out for a smoke and the boy returned , my son told him to wait, but he left and now the agency says, wait for a week.on asking the delevery boy venkatesh, he says we are nonsense people to ask everytime, and now since we demand on booing, he will delever when he has time.
being a single cylinder holder, and a family of 2 small children,, 3 and six, it gets difficult, i asked the agency to book me another cylinder to update it to double, he asked me to apply and wait for 3 years.

is this going to continue? i need action or i take it to consumer court.

I am a customer of indane with customer no 17307 and have been registed with Vasant kunj gas service Plot no. 573 Chattarpur Pahaadi Chatter pur New delhi 110030. I booked my gas cylinder on 31st Dec. 07, till 4st Jan,08 no delivery has been made by the agency. On 6th of Jan at 5:30 PM They have delivered the gas. but when we check the weight of the cilender it Supose to be 32 KG. but the wight of the cilender was 26 kg. I request concern authority look in-to this matter.
Thanking You
Shiv Kumar Sharma
D 81/b Freedom Fighter Colony
Neb Sarai
New Delhi.
Phone No. [protected]

My gas booking no. is 33773. I have to book the gas on counter every time I cant reach out them on phone. This time I have booked the gas 25 days before at M/s Srinivasa gas agency, Hastinapuram, Hyderabad (Phone #[protected]/5625) in the counter. They said to delivere the gas after 1 week. After waiting 10 days when I did not get the delivery, I again reached the office to book the gas, thier response was that the entry was not made in computer and they are not aware of the booking and I have to book it again again said the gas will be delivered in next 7 days. But today it's already 12 days and the gas has not been delivered. The agency people are not picking the phone whenever I make a phone call. This is very rediculous. Yesterday onwards we are cooking the food on kerosene stove. Indane gas service is really poor. Please help me!!!
Vinod Joshi

Indane Gas Agency (Vir Gar) .mambalam - Ch - 600033 — PHONE NOT PICKUP BY AGENCY AND BAD SERVICE

Actualy we have a gas connection with indane agency nereby from our house.lot of times we are facing a problem of bad services
from that agency. if we call regularly at the end of the month they said pls. book in the first week of the month.1st or 2nd.This month we call on 3rd,4th and 5th continuously through phone[protected] and [protected]. Those two numbers are not at all picking up by the worker over there.finaly i got a call on 7th morning they said unwanted reasons like no man power we have and phone problem.Today i went directly to that
office they said your gas cylinder will cum only on monday14th.
bcoz of no load.i realy feddup with these kind of service.....

INDANE CHEATING ON CONSUMERS! Can't say if it is Indane itself or the agency in Mayur Vihar Phase III, Delhi - Roop Gas Agency. After 7 days of booking, they have delivered the gas - and the cylinder's weight, which should be 31-32 Kg was 25Kg. That is pathetic - I would advice the Roop Gas Agency and the Indane Company to PLEASE ASK ME FOR MONEY, DON'T CHEAT ON ME.

Indane Gas — NON DELIVERY & NO RESPONSE

R.K. GUPTA R-30, Greater Kailash – I
New Delhi – 110 048



IOC Customer Care Service
Indane

Sub.: Customer No. 3818

Dear Sir,

I would like to make a complaint that M/s Veerjyoti Enterprises, Behind IBP Petrol Pump, Opp. Panchsheel Joseph Tito Road, New Delhi-110017 are not giving services to the customers and the following is being reported to you as complaint.

1. The telephone numbers of the company are never picked up perhaps the numbers are wrongly written including customer service Cell No. I feel that they are intentionally misprinted the number of Customer Cell 1800 as 1800 is used in America.

2. For last 3 moths we have observed after booking cylinder, delivery is not done before 10-15 days that too after making numerous telephone calls and personal visits.

3. I am observing regularly the delivery of cylinders by their delivery men without booking on giving some extra money. I feel that this need to be investigated by a proper surveillance and remedial action be taken against the dealer.

Kindly look into the matter and take necessary action under intimation to me..



R.K. GUPTA

I have to tell you about this incident. I am sure you cant disagreew ith me .My SIster 's gas connection id is 30874 and from Hyderabad.The Gas started leking themoment ,she tried to connect it to the regulator.Today.I guess that is an emergency amd can be fatal .SO i try to contact the Dealer.There is no response on the phone.It is probably because, its a holiday.FIne.I try to get in touch with Ememrgency Department of Indane.I am sure that department shouldnot be having Holidays.

Try it .And give me a response.Challenge you that you will not get any response on Toll Free numbers.You will not even have the correct Emergency numbers on the COmpany website.

Their Website is not Updated.Check it out!

Can you beloieve that,INDANE Does not eve upadte its website,specially therir Emergency Services Numbers.

God Bless Indane.

Dear Sir,

I have booked my cylinder on 10-01-08 on Sarvana Indane gas agency Vidya peeth circle Bangalore but till date it is not delivered i am facing a lots of probelem,they are telling it will come today and tommarow but nothing happaning.
My customer no. is 64623

Anita sharma
[protected]

Gas agency no.[protected]

hi i hav een trying to cal the local gas agency but no one is responding.i m a residence of malviya nagar.i m really in a need of one cylinder.please help me!!!
[protected]

Indane Gas — domestic gas connection consumer No.AK-12945

Dear Sir,

I have taken my domestic indane gas connection (consumer No.AK-12945) from M/s. A.K.P. Gas Service, Shop No.4, C-12, J. Road, Mahanagar Extension, Lucknow in the year 2000. I have been transfered from Lucknow for few years. I came back in 2006 and approached for booking of gas. They denied to give me gas stating that there is no such consumer no. in my record. Another day I went to them having all my papers and consumer book and requested again to book my gas. With a no. of efforts and requests made by me, they did not book the gas. Ultimately I have to take gas cilinder with higher rates sometimes through their venders or otherwise. Ivery humbly request you to kindly look into the matter and direct them not to play such a role with me.

Thanking you with a hope for a quick remedy.

Yours faithfully,


(Kailash Singh)
Indane Gas Consumer No.AK-12945
E-16-A, Ram Krishna Puram, P.O.- Kalyanpur.
Kalyanpur (West), Lucknow-226022, U.P.

Hi,

I am a customer of Indane. My Consumer code is 40829 and it falls under Spurthy Gas Agencies, Alwal, Hyderabad. It is one of the worst agency across the globe. None of their phones are working and they don't bother to intimate the customer of any change in the phone numbers. You need to visit every time to book a cylinder and the attitude of the guys sitting there is like they are doing a great favour booking your connection and are very rude. If this attitude continues, then the days are not far when IOCL has to close its shop in this world of competition. I am trying to book a cylinder for the last 7 days but not able to book because of not geeting their phone lines and not getting through automated booking also. I don't have the courage and patience to talk to the rogues sitting in the agency. IOC officials are requested to give an ear to this complaint or lose the goodwill and business.

Dear Sir,

pls give me indane custmer name change process, this matter to
my brother Mr. Narottambhai is ded, so transfer name for me,My name Babubhai joitaram patel,Pls give me name Change process fastly,


Thank you,

Indane Gas — not provide gas

sir
main satish mera mobil no.[protected] hai or mera customer no ab-15861 hai ashu gas servish per hai sir mera gas cylinder time per nahi ata maine kayi complain bhi kari par ashu gas wale kahete hai ki complain rs 500 pass ho jati hai area officer se please sir mera complain per dhiyan de

Indane Gas — not receiving cylinder in time

I am having connection in the name of V.Swaminathan and the consumer no. is 3956 with Chandini Gas service, Dasrathpuri, New Delhi. I have booked for Cylinder on 21.1.08 and they informed that cylinder will be reached by friday(25.1.08) but till date i am not received the cylinder. I am contacting the agency continously for booking the numbers shows as connection error or every time the number is busy.