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Easy Cabs Complaints & Reviews

www.easycabs.com
1.8
Updated: Sep 26, 2019
Complaints 223
Resolved
80
Unresolved
143
So far, so good. Easy Cabs is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Easy Cabs will keep up the work and continue to help more customers with their concerns even better 🤝
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1
Easy cabs taking things too easy
0
Indecent behaviour and doesn't come to the pickup point .
0
abusive and violent driver.

Easy Cabs reviews & complaints page 7

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S
Sridhar Subramanian
May 26, 2014
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Driver didnt show up

Address: Hyderabad, Andhra Pradesh

My wife booked a cab on 26th May 2014 in Hyderabad for pick up at 4pm from Banjara Hills Road No.12 for a drop to Nampally station. She was taking 2 kids and her old mother to catch a train with 6 bags. The cab did not turn up as promised at 4pm. She had to struggle getting an alternative mode to make it on time to catch the train with kids and old mother. This is the 2nd time it has happened with Easycabs. Worst cab service in India. Sridhar...
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S
sirp8
from Meerut, Uttar Pradesh
May 23, 2014
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harrasment by the driver

Address: New Delhi, Delhi

I took an easy cab from T-1 Airport to Safdarjung which is not very far and with parking charges the fare usually amounts to 340 rupees. But this time I realized that the driver took a long turn, deviated from the normal route and after a very long time asks me for directions (pretending as if he does not know the roads in Delhi. This came as a surprise to me because I had clearly mentioned Safdarjung enclave near NCC gate and he agreed to...
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S
Snobster
from Gurgaon, Haryana
May 13, 2014
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The Cab Driver claimed to have no information!

Address: New Delhi, Delhi

I'd booked a cab from Lodi-The Garden Restaurant on 02 May, 2014, to Greater Kailash-2 at 9:39 pm under the booking if A05024386. My Chauffeur's number was [protected] and the car number was 7181. The booking was made for 10:20 pm. Having received the details in a text message about the driver and the car number, I did not make any call until 10:20 to the driver (assuming he must be stuck in a jam or something). Upon calling him, the driver...
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G
Ginni19
from Noida, Uttar Pradesh
May 8, 2014
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Non availability of the cab

Address: New Delhi, Delhi

HI! Yesterday due to the fault in the metro line I was struggling to book a Cab from Mayur Vihar Extension Metro Station to Dwarka. I tried many cab services to provide cab at the earliest possible but in vain... Then I called Easy Cabs to provide me and they promised me one... At that time I thanked my stars as they were ready to provide me with a cab within 15-20 mins... This happiness soon faded away as I received no sms from the company....
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R
rajesh357
from Khed, Maharashtra
Apr 14, 2014
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Non Arrival of Taxi

Address: Bangalore, Karnataka

I Have booked a taxi with easy cabs Bangalore from Amruthahalli to Bangalore city railway station with Booking ID: A[protected] with my journey suppose to start by early morning 5.Am to catch the train of 6.15Am. I got the driver number and car details by 4.30Am but the driver didn't call me or turn up by 5.00Am. When I called the driver he said he can't come and asked me to contact the customer care. The executive at the customer service informed...
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U
udhawvi
from Noida, Uttar Pradesh
Apr 6, 2014
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Complain for easy cab vehicle no 7290 (Date: 4th april 2014)

Address: Ghaziabad, Uttar Pradesh

I have hired Easy Cab no 7290 from D1 terminal Delhi on 5th April at 10 pm. In the mid of the way I complained to the cab driver that meter reading is going fast. When we reached the destination Crossing Republik NH 24 Ghaziabad, the cab driver told me that he cannot provide metered/printed bill as machine is not working and he asked for Rs.1531/ as a fare.


How can the fare for 39 kilometer journey can be Rs.1531 when...
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N
Nandinimenon
from Gurgaon, Haryana
Apr 6, 2014
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Cab did not turn up

Address: New Delhi, Delhi

After giving cab booking number, the cab never turned up. The customer care after repeated calling told me that the cab is not available, after the booking time was over. Preeti and reeta are the two executives who spoke to me. They never transferred the call to the complaint cell. The only reason they gave me was supervisor will call after 15 mts. I need an explanation, otherwise I will go viral and defame Easycab for sure for its...
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Harish K Sharma
from Gorakhpur, Uttar Pradesh
Apr 2, 2014
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Receipt of unsolicited SMSs on my mobile no. 98888-91409.

I have frequently been receiving unsolicited messages on my above noted mobile number from Easy Cabs for which I have neither opted for nor have I authorised Easy cabs. Kindly note that I am registered with the 'All India Do Not Disturb Registry.' In case, I register a complaint with the Registry, legal action under the I.T. Act can be initiated against the management of Easy Cabs. It is, therefore, requested that sending of messages...
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S
Somen Dutta
from Bengaluru, Karnataka
Mar 31, 2014
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Very Unreliable Service From Easy Cab

Address: Bangalore, Karnataka

Date – 31/3/2014, Place – Bangalore. I booked easy cab over phone. 4:10 pm pick up from Yeshwantpur Railway station, drop Jayanagar 4th Block. The driver did not reach in time, never picked my call. When I called customer service around 4:20 pm they assured me that the driver will call in 5 mins. He never called or received my call. When I called customer service again around 4:30 PM they very conveniently apologized for the inconvenience...
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R
Rakesh Aher
from Mumbai, Maharashtra
Mar 27, 2014
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Bad customer service

Yesterday 26 march 2014, I booked a easycap through mobile at 9 p.m and booking ID is A[protected], executive said that will get the confirmation within 40 mins after your booking, but till 10.30 pm no one called or not got a message on my and at 10.35 p.m executive call me and cab is on the way snd will reach at my place i.e., Ambernath 15 mins late and later at 10.50 p.m executive called me and said there is no cap near to my destination ...
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P
Pilla51
Mar 25, 2014
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Let down at last moment for previously booked cab.

Dear sir/madam, During my recent visit to Delhi, I had experience to use your service. I had used it quite a few times and was very impressed with service and used it on several occasion during my stay in Delhi. On the last occasion, my experience was so pathetic that I will advise every one I know to refrain from using Easy Cab.. On 17th March, I booked a cab at about 10.30 am to take me to New Delhi Railway Station at 3 pm...
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A
abhisuccess786
from Indore, Madhya Pradesh
Mar 4, 2014
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Irresponsible behaviour from customer care and the chauffer

Address: Bangalore, Karnataka

Unfortunately booked a cab on carzonrent cab service on 23rd of feb 2014 for a 4hr/40 km package . The booking was done same day around 11 am in the morning. By 4:30 i receive a call from easyoncabs stating that carzonrent don't have cabs as of now so if i am okay with easyoncab cabs.I called back carzonrent, but they are still staying "no sir, ur booking is confirmed, amazing)" Again that guy called and finally i accepted the deal after...
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K
Keshavkanra
Mar 3, 2014
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Booking cancelled at last moment

Address: New Delhi, Delhi

I had booked a cab for 5.00 am for New Delhi railway station from lajpat nagar. They sent me a confirmation code and all via SMS . At 4.50 am I get a message your booking has been cancelled due to non availability of cabs in your area . This is pathetic, where do they suppose you can get a replacement at 4.50 am with 10 minutes notice....
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P
pravirjha
from Delhi, Delhi
Feb 17, 2014
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Driver asking extra fare and Rash driving

Address: New Delhi, Delhi

The driver (Dharmendra Kumar Verma) Taxi no: DL 1 RX 7036 on the way to Dwarka from Airport asked extra fare as Dwarka is near the airport. He was insisiting on getting Rs 100 extra. Agitated he drove rashly and bad mouthed!! As he asked the extra fare as soon i entered the cab, i declined and asked him to drop me there at the airport Terminal 1 itself. He instead became agitated and drove very rashly to Dwarka as in a fit of rage....
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H
h.shariq
Feb 7, 2014
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Easy Cabs - Confirmed Booking - Cancelled just before 10 mins of departure

Address: New Delhi, Delhi

I called to 43 43 43 43 at 4:55 PM, and call center give the Confirmed booking on A[protected] for 7:30 PM, and ensure you will get the driver and cab details by 7:00 PM, but when I did not got the details by 7:10 PM I call back and your costumer care told I will get the cab details in few mins, I got a surprise SMS at 7:22 PM stating that "Dear Costumer, due to non-availability of the cabs in your area we cannot process your...
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S
satish1947
from Ludhiana, Punjab
Feb 5, 2014
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Poor chauffeur's service, overcharging

Address: Muzaffarnagar, Uttar Pradesh

Dear Sir/Madam, Please refer to booking no A[protected]. I had booked a cab while at Noida, on 7 Jan, 2014 for the next morning, ie., 8 Jan, '14, (6.30 am) for going from Noida, sector 25 to Ghaziabad. 1.Though the chauffeur reported in time, he was rude in behaviour and more than that, not at all conversant with the route. He told me in the begening that he did not know the route and I had to guide him. Throughout, he kept asking...
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A
Ashish Varghese
from Delhi, Delhi
Jan 22, 2014
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Confirmed booking cancelled without informing the customer!!

Address: New Delhi, Delhi

hi Team, I had booked an easy cab: on : Jan 20, 2014 for : Jan 21, 2014 at 11 30 am booking ID : A[protected] state: New Delhi travel details : mehrauli - airport Easy cabs had cancelled my booking without informing me on account of cab not being available in my area. there is not use confirming the booking if they cannot provide cab service or atleast inform me an hour ago if the booking is cancelled so I can make my own arrangements. Finally...
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M
mohdmaroof
from New Delhi, Delhi
Jan 21, 2014
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Complain for Easy Cab service

Address: New Delhi, Delhi

i had booked easy cab for 21.01.2014 at 5:10 am. i had a flight to take, but the cab did not arrive. when i called the easy cab help line no# they informed that the booking was cancelled. i was left baffled as i had my flight at 6:45 am. and regardless to say that i missed my flight. instead of giving me a replacement, they argued that it was my fault, and i had cancelled the cab. i missed my flight, money got wasted for hotel booking for...
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A
ankursoni1
from Delhi, Delhi
Jan 14, 2014
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Paid Extra - Not satisfied by Driver's behaviour

Address: New Delhi, Delhi

booking Id: B[protected] . car #6526 . Cahuffer Number #[protected] I booked a cab on 27th Dec, 2013 from my office in Gurgaon cyberCity to IGI Airport (T3). the meter in the cab wasn't working, and when I asked the cab driver about the same, he said he has reset the meter (of the car odometer) to track the same. The distance from my office in Cyber City to the Airport is about 13kms, as this is not the first time I have taken a cab...
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subhrajit dutt
from Noida, Uttar Pradesh
Jan 6, 2014
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Confirmed Booking - Cancelled just before 10 mins of departure

Address: Bangalore, Karnataka

Booked a cab at 10.30 PM on 6th Jan for travel date 7th Jan 8.55 AM Pickup - Domlur Bangalore Drop - YPR railway station Bangalore No driver details received. Called up easy cabs. Then they sent mail for inconvenience and unavailability of Cabs, Called up easy cabs. Call attendant Sujitha, declined to escalate or take any complaints and spoke in a rude way that Cab is not available we won't do anything. I am going to miss...
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