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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 2

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G
gopikrishnap
Aug 2, 2024
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My delivery not delivered saying ofd lock applied

Not sure what the ofd lock is .. why it has to be held and no one are updating on what is the status, could you get my order delivered [protected]

why is this happening so frequently, what is the problem...
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Rakesh Duran
Jul 17, 2024
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Shipment is not getting delivered from last 1 month- Fraud Company

I ordered a package worth 5K. I was promised delivery within a week.

No updated I kept on enquiring and every time they are just checking.

No responsibility at all.

Its been a month now and still the status is same. I dont know where the hell is my product and how will I get it now....
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Priyanka Parida15
Jul 13, 2024
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Delivery delayed- Priyanka Parida

I got a notification that my product is out for delivery today at 11 am, but then I get a message saying that “delivery attempted”, but I didn’t receive any delivery calls.
When I called them, the delivery executive was very rude and said he can’t deliver it today and he will only deliver it tomorrow.
He was extremely rude and he disconnected my call.
I need an immediate resolution on this and I want my product...
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Shamim Sikder
Jul 12, 2024
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Product was not delivered

Address: IIT Madras

I placed an order which was picked up on 28 June. On 4 July it reached my destination center but was not out for delivery. It was expected to be delivered on 8 July Now it shows that OFD Lock was Applied at my destination and then OFD Lock was Revoked at Mumbai. Why is this kind of thing happening? I want my package as soon as possible.

Details:
- Order Number: [protected]
- Order date: 28 June
- Shipping...
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Sageer11
Jul 6, 2024
Jul 6, 2024
This thread was updated on Jul 6, 2024
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Article not received yet

I'm Sageer ahmad from Kolkata garden reach road 700024
Delay to delivery item vide tracking no.
[protected]

Soni requested you to pls arrange the delivery as soon as possible from your side....
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Sehaj Bir Singh
Jul 5, 2024
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Non Delivery of item and the company is lying

My AWB no is[protected]. The product has reached Mohali where I am located on 2nd June. They showed the parcel is out of delivery but then suddenly stated that OTP was not generated, which is false because I received the OTP.

On 3rd I again was informed that the OTP has been generated the guy came to my house but he did not have the package with him. They lied by stating they couldn’t find my address

Again...
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Siri cool
from Hyderabad, Telangana
Jun 29, 2024
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issue with ofd lock on my order

Order id - 1490613
AWB - [protected]

Hi,
My order's status is currently OFD lock and has not been delivered. I have not received any calls or messages from the delivery person. This is the first time I have encountered this issue, despite being a frequent customer. Could you please look into this and resolve the issue as soon as possible?
Thanks....
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Tulika Rajawat
Jun 27, 2024
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Delayed delivery and lost the parcel

Address: Ecom Express, 10th Floor, Ambience Corporate Tower II, Ambience Island, Gurugram, Haryana 122002

I dont know what to say about this, my parcel has been stuck in their delivery house, i still did not get it, No one is calling me and telling me where my parcel is, kindly look for the issue asap....
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Akshat169
Jun 26, 2024
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Delayed order put into ofd lock

Address: T-656 a/5 gali no. 21 near hanuman mandir baljeet nagar new delhi 110008

Recently I ordered study material/modules from pw and it was supposed to be delivered to me within 3 to 5 days but at 11 June 2024 my order was out for delivery and the delivery man had called me but he wasn't able to deliver the product and made an excuse that I hadn't answered his calls so then he undelivered it later onwards I started getting messages from pw regarding my order that the delivery was attempted and that I refused it at the...
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M
MuskaanChhabra
Jun 25, 2024
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Product Undelivered (AWB-3305956016)

Address: N-5, Sri Niwas Puri, New Delhi-110065
Website: Meesho

My parcel has reached nearest ecom express hub since last 8 days but not delivered. Today it showed out for delivery but in a couple of hours status changed to undelivered. The courier delivery person refund that he had any parcel with my name.

AWB-[protected]...
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J
Johnson080805
from Salem, Tamil Nadu
Jun 22, 2024
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Not receiving the order

House number220/410 A 1, nuraiyakavundar Street, near solampallam bus stop, steel plant main road, Salem - 636005

I have ordered my product on jun 12 2024 and the delivery date was 22 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve...
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M
Mahesh17b
Jun 21, 2024
Jun 25, 2024
This thread was updated on Jun 25, 2024
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Product not delivered an customer care number not reachable

AWB. [protected]. I have courier parcel to chennai. its reached to Chennai 2 days back but still it's not delivered status is showing as Attempt Restricted-OFD Lock and OFD lock revoked. I have called customer care number but is switched off and not able to reach....
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S
Sa7si
from Madurai, Tamil Nadu
Jun 19, 2024
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RTO not completed

I have purchased a product from online store on 15/06/2024. I got the shipping details from online store and it is Ecom express. AWB no [protected]. When I checked status at any time it shows the product in bhiwandi processing center and it is returning to origin. Even after 5 days the status of order remaining same and it is not yet returned to the seller. I wish I could directly purchased from the seller by this time. In this era of fast...
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Ashish RC
Jun 15, 2024
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order not delivered. tracking number : 460002959840

Address: Kattupakkam

This regarding the car part i ordered from boodmo (order No:[protected]-3498). the pat was ordered on 06th June.
Order was sent to me through Ecom Express (Tracking No:[protected]

Order was shown out for delivery first on 11th June.
But no delivery attempt was made and Delivery person Mr.Mani M (Contact No: [protected] - Details received through Ecom Message) has not made even a call.

On 12th june...
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Bubly Minu
Jun 11, 2024
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Ofd lock without try to deliver ever

Address: Bhubaneswar, odisha

I ordered Dot and key 2 sunscreens on 31st may 2024 on their official website and paid for that.The delivery agent, Ecom Express of Bhubaneswar, Odisha, messaged me for 3days (8th June, 9th June, 10th June)that they will deliver the products, but they didn't.Even when I call, they do not answer.every morning message in mobile saying the products will deliver today however at the evening again message me the products is undelivered....
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S
sushanraj2004@gmail.com
Jun 10, 2024
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Product delivery and ofd lock

Address: Katardhua,lane 3 near Radha Krishna temple

There was like 4 orders which I ordered from glowroad which has to be delivered by ecom express bt they don't deliver it as I asked one o[censored]r agent somnath bagarti not to deliver my prouduct as he is rude and misbehaved with us.. We never asked others to not deliver my product. Kindly look into the matter I have some important parcels which all are prepaid.. I don't think u have only one delivery agent in sambalpur-768004 pincode.. My contact...
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Shivangi-03
Jun 8, 2024
Jun 13, 2024
This thread was updated on Jun 13, 2024
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I haven't received my order

My order was supposed to be delivered on 3rd June, I also received a message that this person will deliver your order but I didn't get any call regarding that from the delivery person. Also, today is 8th June and I have still not received my order and even after taking multiple follow ups, the delivery fellow says that I will come tomorrow, every day the same story is happening and also the delivery person keeps changing everyday and no one...
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N
nai_na
from SHIMLA, Himachal Pradesh
Jun 6, 2024
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I placed an order from dot &key whoes shipping partner is Ecom express in 26th of May. The expected date of my delivery is 31st of May. The order was prepaid. Now it's 6 hune i haven't receive my order. I tried to contact dot&key i haven't receive any response. When I trace my order OFD lock is written on it .
My order I'd is -1334233
I want my order or if my I want my money back .
Ecom Express customer support has been notified about the posted complaint.
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    R
    Rashi Jaiswal
    Jun 4, 2024
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    Product not delivered and ofd has been locked

    Address: 2679, gate no 2, radhakunj society, outram lanes, gtb nagar, new delhi

    My order no 1282554 from dot and key was supposed to be delivered on 27 may, 2024 but the first attempt failed as i was not able to attend the call made by the delivery partner. Later, no other attempt was made to deliver the product and hasn't been delivered yet....
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    S
    Shubh Guwalani
    Jun 3, 2024
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    My order with AWB [protected] was not delivered and now it's showing under OFD lock on the tracking link and when I try to contact company's customer care IVR I register the option to attempt delivery again but there has been no attempts neither am I updated on what I can do to receive my order
    Ecom Express customer support has been notified about the posted complaint.
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