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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 3

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S
Shahjahan Mondal
Jun 1, 2024
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OFD lock intentionally and misbehaved by delivery boy

I wish to complain against delivery boy and Ecom express

I am complaining about my parcel which is undelivered since last 3 days and misbehaving

I was supposed to receive my parcel on 30/05/2024 however when I called delivery boy on 30/05/2024 about my parcel and when it will be delivered, he said I will deliver at 4pm then I requested I will be not available that time, He said I will reschedule for 31/05/2024...
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S.singh rajput
May 31, 2024
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No order delivery

Awb no. [protected] my package hasn't been delivered yet its been 2 days. Its delivery date was 29 may 2024. There was no call from delivery agent. Then next it show delivery date 30 may 2024. But it was not delivered yet. I had called the delivery agent he said i didn't picked up the call but in reality i got no call from their side. Then he said he will delivered it today but no delivery has been done yet and now he is not picking up my...
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J
jainam31
from Raipur, Chhattisgarh
May 29, 2024
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fake weight discrepancy

Address: gurugram, delhi

I am a ecommerce seller who sells through amazon and i was shipping my parcels using Ecom Express. my all parcels dimensions are 12x12x2cm and weights hardly 120 grams, but still i pay for the parcel upto 500 grams, but suddenly after few days of shipping the parcel the ecom express puts an fake weight discrepancy on that and and charges me for 1 kg parcel which is twice the amount i pay for 500gm. i have all the proofs of my parcels (photos,...
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P
Pramod.G
from Palakkad, Kerala
May 29, 2024
May 29, 2024
This thread was updated on May 29, 2024
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Address: Palakkad, Palakkad, Kerala

I have been making online purchases for a few years. But this is the first time I have seen such irresponsible service.
Your Palakkad service is very wasteful. Because my material reached Palakkad few days back but still not delivered. Delivery boy and manager never pick my call.

I get this message everyday.
"Dear Customer, Your AwB [protected] was undelivered. For details, please call Delivery Manager [protected] from 7am-9pm or the shipper - Ecom Express".
Ecom Express customer support has been notified about the posted complaint.
May 29, 2024
Updated by Pramod.G I have been making online purchases for a few years. But this is the first time I have seen such irresponsible service.
Your Palakkad service is very wasteful. Because my material reached Palakkad few days back but still not delivered. Delivery boy and manager never pick my call.

I get this message everyday.
"Dear Customer, Your AwB [protected] was undelivered. For details, please call Delivery Manager [protected] from 7am-9pm or the shipper - Ecom Express".
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    S
    Shipra Dang
    May 25, 2024
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    Package Delivery status OFD lock

    Delivery man Mr. Rizwan Khan [protected] called us asking for delivery address. We gave the address and still our package is not delivered. On tracking, it says OFD lock. Please unlock it and deliver our package. AWB [protected]. Also, how and why delivery man didn't have the delivery address in the first place? Why are you troubling us for no reason? It's a request kindly deliver the package as soon as possible....
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    S
    Suresh Sonagara
    May 24, 2024
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    OFD locked by Ecom

    Address: Sokhda, Morbi-Maliya Highway, 363642
    Website: Mi.Com

    Hey there, i had ordered a buds from Mi store which has been couriered by Ecom, its reach at my destination at 4 days ago, their delivery boy call me and said that we were dont gonna deliver at your location and u have to pick up your courier from our office, then i reach to mi support they said u get it on 3 days, every single day ecom boy get to out for delivery and shown undilivered in status with out contacting me...now they applied OFD...
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    R
    ritikpate
    from Indore, Madhya Pradesh
    May 18, 2024
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    Address: gunjali

    On 18/05/2024 on delivery partner call me on my private no. with here
    private no. and he is very abusive on call, i request him to cancel my
    order so he update he cant cancel the order and delivery manager supporting delivery agent on call he update he never delivered my order on my address .
    i just wanna he have to say sorry for his behavior

    delivery agent contact details
    name - Aakash Rathore
    contact no. - [protected]
    delivery manager - [protected]
    Ecom Express - AWB [protected]
    Ecom Express customer support has been notified about the posted complaint.
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      S
      Srinivas1983
      May 16, 2024
      May 17, 2024
      This thread was updated on May 17, 2024
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      ecom express shipment rto lock and revoked (wb number:3299616605)

      Hi Team - I have placed the order to Milton site on 29th April 2024.

      The product will be delivered through an Ecom Express courier partner.

      Product Name - Kool Rover Insulated Plastic Water Jug × 1

      Order Number:33265

      AWB Number:[protected]

      I have sent an email to Ecom Express and the Milton Support team, and followed up multiple times. Still, the product has not been...
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      P
      Praveen Kumar Devakivada
      May 15, 2024
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      OFD lock applied to my product

      Website: ecomexpress.in

      I order a protein supplement on 10th May and it was supposed to be delivered on 14th may. But delivery person didn't attempted didn't even called me about address(if incase he got confused) and more over when I tried to call him he declined my call multiple times. Without informing anything they cancelled my delivery. I checked through website and I rescheduled it to 15. This no message nothing about the product. Again when I checked in website...
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      Y
      YSatpute
      from Pune, Maharashtra
      May 14, 2024
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      This is regarding my shipment with AWB: [protected].

      I was expecting to receive the shipment on April 28th, 2024, and it has now been more than 15 days since the delivery failed. When I traced the AWB, it showed RTO lock and OFD Lock. Could you please explain what this means? Also, I have not received any notifications regarding this issue. The current status is 'Returned.' What does this mean, and when can I expect to receive my shipment? Additionally, when I tried contacting the customer care number at +91-[protected], it was not reachable.
      Ecom Express customer support has been notified about the posted complaint.
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        S
        shesaystruth
        May 14, 2024
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        product is not delivering

        I ordered two items on[protected] from Purplle.com*It was a prepaid order*. Estimated delivery date was on[protected]. On[protected] my courier was out for delivery. I received a call from the delivery agent asking about the address at 5:15 pm. The same time I recieved a text message that my courier got undelivered as they couldn't contact me because my phone was switched off. I rescheduled the order to[protected] and called the Ecom Express...
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        R
        Riya Dhaundiyal
        May 10, 2024
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        Product not delievered

        I ordered my books on 12th march and it's been almost 2 months now(10may) but my product is still undelivered everytime it shows undelivered or pickup failed when i try to track my order on the website and now it's showing RTO lock revoked i don't know what is that but i know i am never getting anything shipped from this site ever again.
        aws - [protected]...
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        D
        deepak@2021
        from Siwan, Bihar
        May 10, 2024
        May 10, 2024
        This thread was updated on May 10, 2024
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        Misbehavior with a lady by a manager Rajeev kumar at maharajganj

        Address: siwan bihar 841244

        I am informimg to you that Rajeev kumar is name of a manager at Maharajganj, Siwan Bihar. misbehavior has been done with my wife.
        about a courier, Awb no-[protected] . his contact no-[protected], . This guy is very rude, he has made such people managers. its very important to teach him a lesson.
        Other wise mjhe benakab karna hoga aise logo by news channel or social media. Ecom ka name kharab kar rhe hai market me.
        br...
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        J
        Johnvictor.rs
        from Bengaluru, Karnataka
        May 7, 2024
        Resolved
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        ofd lock applied ecom express...

        I have purchased car spare parts from boodmo. They assigned courier EcomExpress
        Tracking ID[protected]
        Order IDSO/734/[protected]-7480/1. But ofd locked so not received the package. Please help me to get my package or refund....
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        P
        Priyam101
        from Kanpur, Uttar Pradesh
        May 1, 2024
        May 14, 2024
        This thread was updated on May 14, 2024
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        No delivery attempt made and ofd lock applied

        I have a product which had to be delivered by 20th April but is not delivered by 30th April
        In the first attempt the delivery agent has contacted me to deliver the package saying my area is too far he said he will make it delivered next day and had cancelled the delivery saying the user was not available but after that no delivery agent has contacted
        Every day it says product is out for delivery but no one contacts and at...
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        M
        Mohd Sheebu Ansari
        from Hyderabad, Telangana
        Apr 30, 2024
        Apr 30, 2024
        This thread was updated on Apr 30, 2024
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        Address: 8-3-228/1280/205, Shop No. 1, Yousuf Guda Jawahar Nagar, Hyderabad, Telangana 500045

        Dear Sir/Ma'am,
        I'm getting a product from eCom-Express but I didn't do any order from any of the websites but a delivery boy was came from eCom-Express at my door steps and deliver the product and asking for money, Finally he take the charges of the product. And tell to us contact to official websites. So please let us know who sent it and how to return it. This is the ref no. AWB [protected].
        Ecom Express customer support has been notified about the posted complaint.
        Apr 30, 2024
        Updated by Mohd Sheebu Ansari         How to return the wrong product?
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          K
          Krisam
          from Hyderabad, Andhra Pradesh
          Apr 26, 2024
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          rude behaviour of delivery agent

          Delivery Boy doesn’t know how to talk with customers, He refused to come to the location & said that he will return my shipment. Behaviour is very rude even Seller won’t Behave the way this delivery boys behaved. Without delivering a parcel he went. I request Ecom Express to trained there staff well. I hope I will get a prompt respond to my matter
          Here I am sharing contact detail of delivery agent who was assigned [protected]br...
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          B
          Binu K S
          Apr 22, 2024
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          Address: KRISHNAGADHA

          I have redeemed my Axis bank reward points and ordered for two products .
          One got delivered but the other one with No.[protected] did not reach my home.
          Your web tracking shows debagged at Aluva on 12th April 2024.

          please update me
          Ecom Express customer support has been notified about the posted complaint.
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            S
            sreelakshmivishnu
            Apr 17, 2024
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            Making too much delay

            Address: Ecom express, Kadappakkada

            Not delivering the product yet...very bad response
            Please deliver product...
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            V
            Vijay2024
            Apr 16, 2024
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            Delivery delay and no response

            Hello my name is Vijay.
            I ordered food colors from meesho app and the supplier is Papilon.
            The product was shipped on 9th April and it reached in Bhiwandi at 11th April but after that no update or delivery till date in mumbai.

            Meesho app -
            Sub Order ID[protected]_1

            Ecom Express -
            Tracking no - [protected]

            Please check as the customer support number never worked and...
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