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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 6

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G
Garishma Arora
Dec 29, 2023
Jan 10, 2024
This thread was updated on Jan 10, 2024
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My order is not getting delivered

Address: Gurgaon

I placed an order from a ceratin site and it was showing that i will get my order tomorrow. None of the delivery partner called me and delivered my order and infact the ofd lock is applied to the order and i am not getting my order delivered. None of your customer care is responding, kindly deliver my order....
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S
sameerrana051@gmail.com
Dec 28, 2023
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Puma shoes (product name: softride enzo nxt)

I have placed my order from puma app on 21 dec, and it has to be delivered by 23 but ecom express delivery agent haven't delivered my order on that day, it's still pending, I'm writing this on 28 dec, still I haven't received my order, on the puma app it's showing ofd lock applied, but why, delivery agent of ecom express neither call me not made any attempt to be on the location, please resolve my issue, my order is[protected] and my tracking...
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A
amit kishan
Dec 23, 2023
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Fake Delivery Attempts

My package was supposed to be delivered on 20th dec but it is still undelivered. A Fake attempt was made on 22nd dec but the customer received no call from the delivery partner . But the package is was undelivered saying the customer refused delivery. As of 23rd i have raised several complaints but no action has been taken yet. Ofd Lock has been applied this morning I don’t even know what does it mean. I just want my package to be delivered...
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Abhishikta Batabyal
Dec 13, 2023
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Undelivered Order - OFD LOCK APPLIED

The package was marked undelivered when there was no attempt for delivery.

Upon contacting the delivery person he said he will be delivering it the next day but instead it is showing on the tracking page 'OFD lock applied ' and there has been no update since.
This is a prepaid order. ID: #[protected]
I demand a resolution ASAP....
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S
SudarshanRathod
from Pune, Maharashtra
Dec 11, 2023
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Unable to Deliver .. Ordered from Boodmo .. OFD Lock applied,., OFD lock Revoked .. what the hell is this ???

Address: Lodha Belmondo, T13, 1302, Ashbridge , Gahunje Pune, Opposite to MCA cricket Stadium, 412101

Dear all, I have ordered few Automotive parts from BOODMO site on 30th Nov’2023. Order was sent by Ecom Express. Immediately product was sent by seller and shipped through Ecom express. Product was arrived successfully at Pune ware house/hub on 2nd Dec 2023. Now measure problem with ware house/hub operators are unbelievable. Till todays date there wasn’t a single call from delivery guys and message were dropped saying “ product is out...
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SudarshanRathod
from Pune, Maharashtra
Dec 11, 2023
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Unable to deliver the Item. OFD lock applied and OFD lock revoked

Address: Lodha Belmondo, Pune Maharashtra 412101

Dear all, greetings!!
I am really disappointed with the service of Ecom Express. I have recently ordered the Automotive part from Boodmo app on 30 Nov 2023. Company has shipped the part via Ecom Express. Part has reached to the warehouse.( pune Maharashtra) now from here the problem has started. Every day saying “ customer was not reachable” “ address is not locatable” addressee is not contactable” OFD lock is applied”...
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A
Akansha K
Dec 9, 2023
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Online shopping fraud

I received a parcel I didn't order on cod for RS.299 and my mother received the order and did the payment. later when she discussed we realised we got scammed. how scammer has our address...
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A
arjunaryas
from Delhi, Delhi
Dec 5, 2023
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Ecom Express delivered me empty package

Ecom Express is one of the worst courier company in India, it is full of fraud peoples committing fraudulent activities. If you are planning to use their service then think before sending as they will steal your product and deliver an empty or fake product. I have been a victim of this fraud company, Don't use their service at any cost, even for free. Recently I was supposed to receive 2 shirts in a package but I have received an empty package...
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AZEEMUNNISA SHAIKH
Dec 3, 2023
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Quench

Address: Plot no.8, rm no.850, Bharat nagar bandra east mumbai-400051

Still not getting product your delivery person not called n put up the false remark on your tracking...
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Priyanka sharma18
from Hamirpur, Himachal pradesh, Himachal Pradesh
Dec 1, 2023
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Not delivered my parcel and OFD lock is applied by them

The delivee company ecom express didnot deliver my parcel and put the OFD lock. They didn't even call me for once and put my number to the blocked list if i called them. Every deliver company deliver every parcel in my area.. The only issue is with this ecom express company.. Every time i ordered something they had issue to with them to deliver, ( not our area to deliver thepl parcel) said by them.. Iam tired of this nonsense.. Every time...
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D
Devibalakrishna
Nov 29, 2023
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Earbuds undelivered

Address: Etcherla, ambedkar university, boys hostel,532410
Website: Amazon

Today, when I track my order, it seems as delivered but I did not get any OTP or call from ecom agent, please resolve it, my money and product was lost...
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S
Shohan Padhan
Nov 25, 2023
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Pick up failed, shipment not handed over.

I have ordered a product from portronics and the shipment is also ready from 22nd Nov, but still the order is not dispatched yet....
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M
Mailmemyspace
from Delhi, Delhi
Nov 18, 2023
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Delivery boy didn't deliver my order

Address: Delhi near south Delhi

A delivery boy come to my address to deliver my order and i picked his call he said i am here to deliver your order and i told him that i am not in home please deliver the parcel in the ground floor he said ok. When i return the home after 3-4 days i get to know that the delivery boy didn't deliver any parcel he just fooled me. Please help me regarding this.
Delivery boy name is- mukesh kumar
Phone number- +[protected]br...
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K
Karan jalal
Nov 18, 2023
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Parcel undelivered

It's been more than 15 days since my shipment arrived at my nearest ecom express but it's still not delivered . I connected with multiple delivery agents none of them picked up my call and they are simply marking the shipment as undelivered due to "customer refused to accept" or " customer is not reachable". This is not acceptable at all Ecom....
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A
akjashwin4u@gmail.com
Nov 17, 2023
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Bad behaviour of the Ecom express in Kadappakada, Kerala

Address: Kaddapakkada, Kerala

I had ordered a sunglass from Ajio and it reached the depot on November 11. It has not been delivered yet and when on asking the office they are telling lame excuses that sufficient delivery boys are not there. AWB-[protected]. Had send WhatsApp message with AWB number and it has not been seen yet. Kindly resolve the issue ASAP...
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J
JAyshah007
from Dahod, Gujarat
Nov 16, 2023
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Not come to pick up

Address: Narol Aslali Highway

These courier company boys are not come to pick up the parcel and mentioned fake remarks of parcel not reddy i had a pick up Request i had seat all day on 16 November and after that no one come to pick up the parcel and mentioned shipment not pick up boy are fraud in these company i like to say if you don't have resources check the fake remarks then why you take a work in the areas like that
The awb number is : [protected], [protected]...
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Bhargav Gajula
Nov 15, 2023
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OFD lock applied...Please deliver my order ASAP

Address: Sircilla Telangana..H.no. 7-3-96

Due to not being able to say OTP, the delivery boy hasn't delivered my order. Due to some mistake, the seller gave some others mobile number regarding this my order...so OTP is not coming to my number but to someone else...but the delivery boy came to my door step...and I shared all the order ID and tracking details which exactly matched with the delivery boy details He has.
But still he is not delivering the order to me as am not...
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R
rightpure
Nov 14, 2023
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Shipment not delivered AWB 624370336

I am an e-commerce seller on Amazon. I received an order and booked the shipment through Ecom Express using Shiprocket. The shipment was picked up on 01.11.2023 from Nagpur (PIN 440022) and was to deliver to Chennai (PIN 600041). Today it is 14.11.2023 and the shipment is still not delivered to the customer. The AWB no is[protected]. I tried to contact Ecom Express on their customer care no.[protected] but it is an IVR no and could not resolve...
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S
Seekerbull
Nov 12, 2023
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Misbehaved by Delivery Guy

Delivery guy misbehaved on the call and denied to deliver the courier package is laying on the courier office from last to days as today is 12 November 2023 and package is arrived at karnal ecom office dated on 10 November 2023.

Already mailed to ecom customer care and ecom directors no one worried about customer complaints. Customer care numbers are just for numbers not for cares about customers.

My AWB No is...
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V
Vishu4260
from Delhi, Delhi
Nov 10, 2023
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Courier boy is thief

Address: Gali no 1,budh bazar road,Swaroop nagar

I have order 6 shirt but they delivered only 1...
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