Jun 21, 2025
Updated by HEMchand92@ I am writing this to formally lodge a complaint regarding the non-delivery of a product purchased through your platform.
I placed an order for a Samsung 653 L, 3 Star, Frost Free, Double Door, Convertible 5-in-1 Digital Inverter, Side By Side AI Enabled Smart Refrigerator with WiFi (Model: RS76CG8003S9HL, Silver, Refined Inox) on 14th June 2025, with an old refrigerator provided under the exchange offer. The scheduled delivery date was 15th June 2025.
On the delivery date, the delivery agent visited my residence and physically verified the old refrigerator for exchange. He confirmed that the product was eligible and its value matched the offer criteria. I was then informed that the new refrigerator would be delivered within 1–2 hours. However, shortly after this, the delivery was abruptly cancelled, with the reason cited as “heavy load.”
Following this, I was unable to reconnect with the delivery agent, and when I contacted Flipkart Customer Care, they also failed to establish contact with both the delivery agent and the logistics hub.
Subsequently, the delivery date was updated to 18th June 2025, but the issue remained unresolved. Despite assurances from Flipkart's escalation department—who contacted me 3–4 times and promised resolution within 24 hours—no action was taken, and I still received no update regarding the actual location or status of my product. To my dismay, after 18th June, the expected delivery date was again pushed to 22nd June 2025, without any explanation or assurance.
This entire experience has caused considerable inconvenience, especially since the refrigerator was urgently needed for a family function. I am disappointed with the lack of transparency, poor coordination, and failure to honor the committed timelines, which reflect poorly on the service standards of both Flipkart and its associated delivery partners.
I kindly request immediate intervention to:
Expedite the delivery of my purchased product without further delay.
Provide a clear explanation and written response regarding the reasons for the repeated failures.
Ensure accountability of the delivery personnel and local logistics team involved.
Please treat this as an official complaint. If the issue is not resolved within 48 hours, I will be compelled to escalate this matter further, including lodging a grievance with the appropriate consumer forum.
Looking forward to your swift action and resolution.
Sincerely,
Hem Chand
Order ID: OD[protected]
Registered Mobile Number: [protected]
Email Address: [protected]@gmail.com
Delivery Address:867, Second floor, Pocket-D, Dilshad Garden, Delhi-110095
