Eureka Forbes Complaints &amp; Reviews

NOT WORKING PROPERLY & FLOW OF WATER IS VERY SLOW...

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I have purchased Nova Gold Machine from your Executive Mr. Padeep Kumar Shukla on November 20th 2008
the same was delivered on 24th evening
and was sunsequently installed on 25th
after the installation it was found that machine was leaking from four places
same day it was inspected by your technician, but he could not rectify the problem
and he informed us that the machine will be replaced
same...

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Hi,
I've registered a complaint with the Eureka Forbes Customer Service Center in the month of August 2008 - The complaint was about leakage from the outlet of the machine.
One technician came he said it is normal the leakage will stop automatically. The problem was never solved. Even after making reminder calls couple of times, nobody turned up.

I registered the complaint (Complaint No.[protected] again...

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I would rate the service level of Eureka forbes as pathetic & third category service level. I have not seen any company which has all its business based on service quality, having such a lethargic attitude towards customer service level.

I am having Aquaguard reviva smart(RO) purchased from Ahmedabad from Aquaguard sales person. Now, I have shifted to Pune. I have requested for fitting & service of my machine. Fitting...

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I purchased a new Eureka Forbes Aquaguard RO Water Filter unit on 09 Sep 2007 from Nagercoil (Tamil Nadu) Salesman Mr. V. Marimuthu (Mob: [protected]) after exchanging my old Aquaguard NOVA Water Filter unit. As the NOVA unit's Annual Maintenance Contract has a balance of about 15 months, the Salesman assured me that I will receive the balance period AMC fee of the NOVA Water filter back (About Rs 1, 250.00). Though I spent few hundred...

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Dear All,

I have fed up with the services rendered by Eureka forbes, I called the Eureka help line and made the complaint on 18/11/2008, I spoke to Mr Kathik and registered my complaint of getting low quantity of purified water becasue of dust, I have been informed that the complaint will be attened by the service person with in[protected], since no persons atteneded, I called the help line number 39883333 and reminded to...

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I bought the 18L water storage purifier from Home Stop Bangalore on 8th Nov. From that day after assembling the product, water leaks out from the upper storage compartment. I have approached Home Stop as well as Eureka Forbes for service support. These companies have shown absolute apathy in terms of customer service and have not taken action till date. I have logged a complaint at the Eureka Forbes website also, this company seems to be...

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I've purchased euro aqua care RO water purifier system last Dec., 2008 & Its still in warranty period.Since Installation water is not coming out as per prescribed peed of 9 Liters per Hour and its not functioning well.I gave call to eureka forbes cust care 10-12 times during the period @ Patna & Kolkata but they couldn't solved the problem. Last technician had broken the system and water is free flowing. I dont know what...

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dear sir,
I have purchased this product online, 3 months back and when I started using the product, it only worked for 2 weeks, started giving problem, I purchased the product for the good cause, and the money i spend was wasted, I have called up to the customer care and given a complaint, they told me to contact the local office, as I stay in Hyderabad. I called up on the given numbers, Phone no.[protected] by name Rajini, also...

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I took 3 year AMC for aqua flow of eureka forbes on 29/09/07, Receipt number AG96B14764604, customer code 12596496. In general for every six months for service the customer care person should come by default but even after i complain they are not responding. The contact numbers given to me are [protected],[protected],[protected], [protected] (manager deepank - hyderabad). If i contact by phone the response is poor and non sensical answers...

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I purchased the RO System of Aquaguard, which was well known due to it's service but my personnel experince with the company is very bad. There is no Service after sale. No any service personnel came for the service during one year. After one when my RO System is not working properly, i contacted to the Customercare Service (Complaint No.[protected], but even after more than one week no service engineer reached to attend the complaint....

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We have registered our complaint in the service center of bareilly for a number of times but no one is coming to check out the problem.
Details:
model -classic,
customer code -2486,
unit sl.no.-4262
we also have insured our model.every year we ay them so that in need we can get service.but now they are not listenening.pls take action as soon as possible.
with regards:

PARUL SAXENA...

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Dear Sir,

I had purchased one water filter from EUREKA FORBES LTD. couple of years back and there after I have made AMC with them after my warranty period.
This year too I am having AMC with M/s. Arindam Neogi (Francisee of Eureka Forbes Ltd.), Code No.-1367, 56/G Bidhan Nagar Road, Kolkata-700067, Phone:[protected].

Almost a month back one of their service person came to our house for Annual servicing...

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I bought Eureka Forbes Aqua Sure model 18lts.in May 08.There was some problem in filter so i lodged a complaint on 24 oct 08 and after that i have called atleast 5-6 times but there is no proper response.I have two seperate complaint no. I am always assured that the technician will reach in two days but so far till date no service have been provided.The company is a failure in after sales services
....

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I had purchased a Euroclean Wet and Dry Vaccum cleaner from Eureka Forbes through a representative named P.Suresh, chennai branch on 15th September 2008. At the time of Purchase, he had promised us that the original invoice/bill would be couriered within 7 days and at the max 15 days and would be despatched . Apart from this, he had promised to give us the kit bag as a compliment under the scheme for that period. It is since 2 months and...

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Dear sir, I am having Eureka Forbes Nova water purifier since 2001 and the product is continuously under AMC till date (upto March 2009, I suppose). The product has been purchased in my spouse's name K. USHA and our residence is at "C-2, First floor, Malles Roy Enclave, New No.7, Central Avenue Road, Kodambakkam, Chennai 600 024. Phone (Res[protected] and mobile no.[protected]. While upto 2007 the service by the franchisee was...

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Sir,
We were sold a water purifier from Aquaguard Robot model - the sales person promised that the machine would clean any type of water quality and make it pure. After 2 months o[censored]sing the model it started giving me problems - the water does not get filtered properly and the machine does not purify water. The water does not even come. The machine gives trouble every 10 days. The service desk does not respond properly and i have...

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i have purchased the AQUAGUARD RO SIlver for the price of 13440/- on 20th august 2008 at kanpur, U.P. from last one month it is observed that the purchased AQUAGUARD water purifier has water lifting problem. We complined nearly 5 times to the customer service but till now no one from service centre had come. we are really dissatisfied with the product. So i request M/s AQUAGUARD please send the service person at the earliest to the address...

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