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Updated: Mar 12, 2025
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Eureka Forbes Water purifier - AMC and Service Issue

Eureka Forbes reviews & complaints page 386

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P
Punit Gautam
from Mumbai, Maharashtra
Oct 13, 2008
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Dissatisfactory Service

Purchased REVIVA SMART on Nov 13, 2006 from the dealer at Jhansi, Uttar Pradesh, India. Despite the assurances, as per the company's policies, for free sevicing during the warranty period the company did not bother to send the service personnel. After a re-installation the service boy kept the machine on platform, which is highly inhygienic and bad for the machine, as well. No body at the Jhansi office provides proper answer or solutions....
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S
sarathi
from Mumbai, Maharashtra
Oct 12, 2008
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problem with customer service

I purchased euro aqua care RO water purifier system last nov.Its still in warranty.
Lately there is a water leakage and its not functioning at all.
I gave callt o eureka forbes cust care but they are not sending any technician to rectify the system.I called them almost 5-6 times.My complaint reference no is 80632103.I dont know what should i do.i stay in malad east valentine towers, 400097, mumbai....
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S.V.Raju
from Mumbai, Maharashtra
Oct 10, 2008
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not working

On September 3 2008 I complained that my acquaguard i nova was not working. Was given complaint no.51797834. Thereafter the service engineer examined the equipment on the 6th. He said that he would come the following day to replace the candle and said it would cost Rs.350.00. complained again on the 5th October as no one turned up to replace the candle. Today is the 10th of October.The acquard is still dysfunctional five weeks later . At...
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M
m n
from Delhi, Delhi
Oct 10, 2008
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non service in AMC

REFUND OF AMC DUE TO REPEATED NON RESPONSE AND POOR SERVICE

AMC
1. Reference Contract receipt no[protected] dated 28 Jun 2008 in respect of Col Mohit Nangia; House no 31-D, Engine House Road, Kirkee, Pune-03.

JUN-JUL 08
2. A complaint(26390) registered on 26 Jun with your Pimpri office(Tele[protected] was attended on 28 Jun 08. On that day an AMC was done for an year (Rs 900/- wef 28 Jun 08 till...
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A
AMITAVA CHAKRABORTI
from Pune, Maharashtra
Oct 10, 2008
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Delay in repair of defective equipment

I am residing at Kolkata (Flat No. 205, Sahana Apartment, 186, B.B. Chatterjee Road, KASBA, KOLKATA-42). I made an AMC for my Eureka Forbes AQUOFLO system in Delhi but after shifting to Kolkata I logged a service request on 24th August'08. I was assured visit within 2 days but since nobody visited I again logged a complaint on 22nd September'08 (Docket No. 61 at[protected]. Service was assured within 2 days but no one turned...
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M
Manikandan.K
from Chennai, Tamil Nadu
Oct 10, 2008
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to know about AMC charges

I wish to know about the AMC charges for reviva unit Rs 12500 which does not cointain silver nano filter...
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S
sandeep singh
from Jalandhar, Punjab
Oct 9, 2008
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misguide

I had purchased aquaguard reviva smart with address of c/o sahib singh, b-1/474 deep avenue, tarn taran and during sale i was told to give free service and to change any part required free of cost upto one year, but when i called them to service they deliberately delayed to make the service paid.

It is company of thieves who misguides the customer and salesmen hides the actual facts....
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G
Gauri Sankar Nath
from Kolkata, West Bengal
Oct 9, 2008
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Malfunctioning : Lack of interest in replacing defective spares in warranty period

Negligent customer care – Cheating on the part o[censored]reka Forbes, Guwahati.

Complaint over poor and absolute dis-satisfactory .
I purchased one Aquaguard Booster, e-boiling water purifier from Eureka Forbes, Guwahati in the month of September, 07. It started malfunctioning and developed with odd smell, bitter taste and with carbon sediment within a short span of 8 months. Consequent upon non stop complaints, the...
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G
Gauri Sankar Nath
from Kolkata, West Bengal
Oct 8, 2008
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Malfunctioning of the purifier : Tempering of components

To
Shri Sudip Chakraborty, Service Manager,
Customer Response Centre,
GNB Road, 1st floor, Silpukhuri,
M.R.Dewan Road,
(Near Goswami Service Station),
Guwahati : 781 003. ASSAM. From,
Gauri Sankar Nath, Office Supdt.-I under GM
Railway Qrs. No. 143/A, East Maligaon,
(Near Gate No.3 of Railway HQrs.)
Guwahati : 781 011 : Assam.
Dated : Maligaon : The 29.7.2008.br...
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V
VIJAY ADLAKHA
from Chandigarh, Chandigarh
Oct 8, 2008
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poor service

Dear sir

I have purchased a water purifier(spring fresh ) AQUA SURE with POWER BOILING for Rs.13, 500-/- from AMRIT AGENCIES, sector 7 chandigarh on[protected].The salesman told me that this machine is equipped with special feature of power boiling and the mantainance cost is very low as compared to others(only Rs.250 for the candle that is to be replaced once in the wlole year). In less than 4 months, it started making heavy...
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DAVINDER SINGH GREWAL
from Dirba, Punjab
Oct 6, 2008
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after sale service not up to mark

I have purchased AQUAGUARD-REVIVA R.O. on 01/03/2008.company's representative assured good after sale service.Its divisional sales office at 23, Red Cross BHawan, The Mall Road, Ludhiana has been reminded many times for quartrly service/cleaning but in vain.I never recommend to purchase EUREKA FORBES products because they do not bother about customer service/after sale service....
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K
kirti narang
from Lucknow, Uttar Pradesh
Oct 6, 2008
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Negligent customer care dept

I bought RO system from Eureka Forbes last month...however, it stopped working within one month and inspite of making non stop complaints, the customer care seemed to be least bothered...after a long time the technician came n told us that the membrane needs to be changed...now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer...
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K
Kannan
from Hyderabad, Telangana
Oct 6, 2008
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Eureka - Worst service

Hello everyone,
I wanted to share the bad experience that I am experiencing with Eureka - Aquaguard. We bought this product RO a month ago and now it is stopped working. Registered a complaint and front desk guy said, someone will attend within 24 hours. Now it is almost 48 hours and no one has turned up. Again called today morning the help desk and asked him to send someone urgently to look into the problem. He gave me the area service...
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NAGENDRA PRASAD
from Kolkata, West Bengal
Oct 4, 2008
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DEFECTIVE MOTHERBOARD- UNIT NOT FUNCTIONING

NO WATER ID FLOWING. RED COLOUR DOES NOT TURN GREEN
COMPLAINT LOGDED ON 30-09-08 AND AGAIN ON 04-10-08 TO THEIR CUSTOMER CARE NO. 39883333.
NO ACTION FOR CORRECTION HAS BEEN INTIMATED AS YET.
I HAVE TO SPEND RS 100 A DAY FOR PURCHASE OF WATER FROM OUTSIDE.
IT GIVES ME THE IMPRESSION THAT THERE IS NO RESPONSIBLE PERSON IN THIS ORGAINISATION TO LOOK AFTER THIS COMPLAINT....
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B
Binay Kumar Singh
from Ratlam, Madhya Pradesh
Oct 2, 2008
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Deficiency in services

I I have paid Rs.1690/- for AMC of my Aquaguard Classic Water Filter cum Purifier and my Contract Receipt No is AG96B 14074854 for the period[protected] to[protected]

At the time of entering in to the AMC Eureka Forbes had assured that the machine will be serviced, the filter and coal changed every 6 months.

Since then they have come only twice. The first time was on the day the AMC was signed and the second...
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S
Shirish
from Erode, Tamil Nadu
Oct 1, 2008
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No service is provided

We are using aquaguard and it is not working. I have registered the complaint at the customer care department of Aquaguard office. The telephone number 39883333. This is a Bangalore number. My complaint booking number is AK5/9
.Its been more than 2 weeks now that i am daily calling these people and they confirm me that today they will send a technician to rectify the aquaguard, but no body has come so far. I am so very upset with this...
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A
Anjusha Ajit Kadam
from Mumbai, Maharashtra
Sep 30, 2008
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faulty machine

Dear Sir/Madam

I am Anjusha Kadam, purchased New water purifier product from Eureka Forbes against my old aquagard on 16th Sep 2008. Product name is Aquagaurd total Gold Nova and its item code is GWPDGNOVA0GOLD amounted Rs. 8590 including 12.50% vat.

The sales person Chandrajeet Yadav - 9014178, assured me that new aquadard will be installed in 3 working days after the payment. But this aquagaurd dispatched...
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KV AFS BEGUMPET HYD
from Bengaluru, Karnataka
Sep 29, 2008
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AMC NOT ATTENDING

cONTRACT RECIEPT NO AG96B 14756981 AMOUNT PAID RS6760 TOWARDS AMC OF FOUR WATER PURIFIERS BY THE AUTHORIESED SERVICE CENTER m/S PAVANI SERVICE SENTER BAPUNAGAR HYDERABAD BUT THEY ARE NOT REPONDING TO THE COMPLAINTS, MAKE NECESSARY ARRANGEMNTS FAILING WHICH WE ARE FORCED TO TAKE STERN ACTION...
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M
manmeet
from Ludhiana, Punjab
Sep 29, 2008
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free service & free parts

Sub- noservice of equaguard water purifier nova
i approched to your jallandhar dealers in the month of august irequest them for service i will bring a to your bring noyice that the above mensioned water puriifier is total dea your jallandhar dealrs is again no good responce as will as they refuesd to make service & parts
i will be grateful to you please make necessory action long life service & partsfree of cost as...
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SUMITA CHATTERJI
from Pune, Maharashtra
Sep 29, 2008
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servicing complaints

Some person had come to service the waterpurifier bought from your company in Lucknow. Inspite of telling them that there was nobody at home the person forcefully got the paper signed by my daughter ( 14 yrs old ) saying the service has been done. When contacted on the no provided by the person[protected] the person in charge is acting tough with me. Please help. Being a lady alone if this is the way your service centre acts with us then...
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