Eureka Forbes Complaints & Reviews

Hi Team, I purchased AMC for my Acquard Glory water purifier in March'25 and I have some issues in my machine, I raised online request for service on 10th June and post that have made multiple calls/complaints to your customer care, every time I am being promised that it will be attended and resolved soon, however, no one attended it. I am not sure if I did right thing purchasing AMC as no service is being provided. Requested for escalation...

Dear Sir/Madam,
I had purchased AMC from Eureka Forbes site. However, it was revealed that the app only had older model updated and I ended up purchasing AMC on it.
I wrote an email to customer care on 4th June, 2025 citing the issue and to perform AMC correction.
They raised a ticket: CM[protected] but it is 27th June now and there is no resolution.
Every time I send a reminder, I get a template based email...

I have Eureka Forbes water purifier and have AMC for next 3 years.
I raised a service request on 11 May 2025 and did raised the 2nd request on 7th June. But no one from Eureka Forbes attendded the request.

The escalation machanisum is very poor and they are always saying did a follow up reminder but no resolution even after 2 months. Did multiple followup through call center and whatsapp, and no use of it. I spent 6.8K...

Complaint Regarding Unresolved AMC Service for AQUAGUARD-CRYSTAL-NXT-RO+UV+MTDS

I am lodging a formal complaint regarding the Annual Maintenance Contract (AMC) renewal for my water purifier (Model: AQUAGUARD-CRYSTAL-NXT-RO+UV+MTDS), renewed on June 4, 2025. Despite repeated follow-ups, the promised service — specifically the reinstallation of filters — has not been completed.

The technician assigned to this service, Shameem Gulam Nabi Ansari (Mobile:[protected], has not responded to my calls. I have been contacting customer support daily since June 4, but there has been no resolution — only assurances that my complaint is being escalated.

To date, no technician has visited, and I have not received any official communication regarding the service timeline.

I am requesting immediate action on this matter. Continued inaction will compel me to seek legal recourse, including filing a police complaint.

Please treat this complaint as urgent and ensure the necessary service is provided without further delay.

I would like to file a formal complaint against Eureka Forbes Ltd. for their failure to provide service despite my active Annual Maintenance Contract (AMC) and multiple escalations through their official channels.
📄 Complaint Details:
Company Name: Eureka Forbes Ltd. (Aquaguard)
Product: Water Purifier
AMC Validity: 2 Years (currently active)
Customer ID: [protected]
Issue: No technician visit or...

Hi Eureka Forbes
I have been facing issue right from starting with the softener.
1. Initially it was with water hardness. After raising service request also, nobody turned up. I had to call sales person and he arranged the technician to come.
2. This hardness issue itself happened twice and each time I had to call sales person for arranging the technician even after raising service request.
3. 2 month back, the...

I purchased an AMC plan from Eureka Forbes on [date]. As per the agreement, I am entitled to regular service visits and filter replacements. On 5th June, I raised a service request, which was not attended.

Despite reminders, no technician visited and no service has been provided. This amounts to deficiency in service and breach of contract.

I seek immediate resolution, service delivery, and compensation of ₹5,...

Engineer visited on 12.06.25 and told that one part of RO to be replaced. But now he has informed that part is not available and it will take 2-3 days....

To whom it may concern,

I am writing this with extreme frustration and disappointment regarding the absolutely unacceptable service I’ve received for my AQUAGUARD BLAZE INSTA RO+UV+TA HOT & AMB water purifier.

I raised a service request (Ticket No: CM[protected] because the purifier is not working. Despite multiple reschedules — only because no engineer ever showed up — there has...

I had raised a complaint for water purifier not working on April 2nd 2025.
They have not resolved my issue and I had escalated many times in different ways (customer call, whatsapp chat) but no use.
For the past 2 months I was purchasing the water outside which makes harder for me.
I am under AMC plan and I request to replace my water purifier with the new if they are not able to resolve my issue.
Please do the...

Date of incident[protected]
A person(technician) named Hemanth A (Ph #[protected]) came for purifier service. he just cleaned the box. when asked to change the filter kit as per the AMC agreement (valid till 13-Junw-2025), he gave a wrong reason and lied saying the validity is only till 15-may-2025 and left the premises.
Then I sent an email to "[protected]@eurekaforbes.com" with all details, I received a response...

Sanjeev Thakur
from Pune, Maharashtra
May 18, 2025

Address: B-303, Nirmiti Zion, Balewadi - Pune - 411045

I have bought 1 year Gold AMC from Eureka Forbes Ltd on 27/05/2025. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately,...

We have recently moved into our new home in Kothrud & I have raised a Service request to re-install my Aqua Guard water purifier on 23 May 2025. Request no. CM[protected]. It's been 5 days now and I am still waiting for the device to be installed. I have already called the customer call centre 5 times.
details of call requests as below:
1 st Call 24- May:[protected]
2nd Call:[protected]br...

My registered mobile number is [protected]

I am registering complaint and escalating also from past one month but no service provided to me till date. And service tickets are being closed without attending and with out my notice...what kind of service is this.

Right now my purifier is not working and no one is attended.

Plz either do service or refund my amc amount, this is pathetic service.br...

I am writing to express my concern regarding the lack of response to my service request raised on 17 May 2025 for a damaged internal filter in my Aqua Guard unit, which is still under warranty.
Despite multiple follow-ups, I have not received any resolution or technician visit. This delay is unacceptable, especially for a product that is essential for daily use and is covered under warranty.
Request Details:
Product:...

I ever seen this type of worst service from any service providers. Last 2 months facing lot of issues with Aquagurad Water filters and there is no proper solution from Eureka Forbes even multiple times follow ups.

Compliant No; CM[protected]

Each time, extensive follow-ups are required with the dealer service, leading to delays and frustration.
Most recently, I contacted customer care on 16th May,...

I am Colonel Srikant, a veteran of the 1971 Indo Pak War and an Eureka Forbes loyal customer for over 40 years, residing in Wilson Garden, Bangalore South.! am writing to formally escalate a long-standing service issue regarding my Aquaguard water filter, for which I have been awaiting service for over 40 days as on date. Despite multiple complaints to customer care, I have only received empty assurances and no real action. This delay in...

I have bought a 3 years AMC from Eureka Forbes Ltd on 25/05/2023. And they said that it will cover quarterly cleaning of the water purifier along with yearly free replacement of candles of the same. There will be no service charges for any kind of repair and maintenance. But unfortunately till now they served only once, then after even my numerous calls to their office and staffs none of them attended my complaint.
The drinking water...

I had purchased the AMC for my Aquaguard water purifier with the expectation of timely filter replacements and regular service. Unfortunately, despite repeated attempts, no service personnel has even been assigned to come to my place. I have tried to reach their customer service, but I am only getting automated responses and no real help. Plus they have refused to refund my money....

I have bought eureka Forbes quick clean DX vaccum cleaner on 9th of may from Amazon. I got some issues like huge sparks inside and burning smell, I have called coustomer service many a times but till now same answer that today technician will visit. But till now no one has contacted me or no technician visited. Even if I write to them getting same response that they will respond as soon as early. But till now no response.