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Food Panda Complaints & Reviews

www.foodpanda.in
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Updated: May 18, 2023
Complaints 945
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64
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Bad 😕 It seems that Food Panda has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Food Panda reviews & complaints page 20

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A
ASHISHShinde
from Pune, Maharashtra
Oct 2, 2018
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delivery service

Address: 411041

We did not receive the order by domino's at said location. They are saying that they have closed their orders at my location and same has been told to foodpanda. They're blaming foodpanda. And now asking me to come at another location to pick up delivery.
Why should i suffer? I should get these details before placing order.
Pathetic service. Disappointing....
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S
Santosh Ray
from Bengaluru, Karnataka
Oct 2, 2018
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refund not received even after 10 days

Address: Bangalore, Karnataka, 560066
Website: www.foodpanda.in

I ordered a cake on 18th sep 2018 using foodpanda mobile app from a restaurant the chocolate heaven (Whitefield bangalore) and made the payment of ₹369.49 using paytm wallet.
After few minutes of the placing order it had been cancelled by the restaurant and i got a message "unfortunately, the order could not be fulfilled by the chocolate heaven (Whitefield). Your refund has been initiated and will be credited within 4 hrs for the...
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R
Ram11347
from Siwan, Bihar
Oct 2, 2018
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amount debited but not received back after order cancellation

Address: New Delhi, Delhi, 110075
Website: www.foodpanda.com

Dear sir,
I was order something from foodpanda app on 17or 18 sep. Amount for this order debited from acc as rs 17 & 38. Few moment later order cancel by vendor but amount still did not received back.
Foodpanda says it will be reverse within 7-10 days.
I have mailed many time but no response from foodpanda regarding my reversal

Evidence is attached for your reference.
Requested you please help to...
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G
gurpreet bawa
from Nellore, Andhra Pradesh
Oct 3, 2018
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fraud

Address: New Delhi, Delhi, 110048

I haven’t used multiple coupons also i never got my refund for the transaction done when i escalated this matter to foodpanda they simply sent a foolish mail cut copy of their policy they are fraud cheaters they don’t call customer no reply to mails they simply cheat and mint money i need my account to be unblocked.

Foodpanda unnblock by account i will not tolerate this unethical behaviour!!!...
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F
feb61985
from Mumbai, Maharashtra
Oct 2, 2018
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customer service & customer harassment

Address: 201014
Website: www.foodpanda.in/online/food-order‎

Hi - please file a complaint against rider jai yadav [protected], indirapuram on using abusing language and or customer harassment. He did not deliver the food ordered and was saying that it has been snatched by other food panda riders as he was the only sissy baby on the road. He did not even informed us on that incident after waiting for the food for 1.5 hours, i called him again and again asking for the issue. He made fun o[censored]s with his...
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V
Vijitise058
from Nathdwara, Rajasthan
Oct 2, 2018
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regarding debit non delivery of food items

Address: New Delhi, Delhi, 110024
Website: www.foodpanda.in

Hi madam/sir,
Below are the orders number, we ordered dinner respectively from last two nights :
1- x8zu-j817
2 - v2jp-7xkk

They confirmed our order, status changed to "preparing", but we waited till midnight, the order was not delivered to us. We contacted the restaurant, the food was ready but the foodpanda delivery guy didnt reach. They could have informed us earlier instead of waiting for hours for...
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Nandu.nandu.
from Gudivada, Andhra Pradesh
Oct 1, 2018
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took order but haven't delivery the food or not refunded the money

Today after coming from office i have ordered food from food panda through ola app (Ola collaborated with fodpands) around 6:45 pm as i was starving but still now11:25 they didn't deliver, ola app doesn't allow me to cancel the order saying vendors has accepted your order but they don't delivery at first place and not giving proper response.
I need my amount refund and ola shuld pay for making me stay starving giving me mental torcher.br...
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S
shivamsood2021
from Bengaluru, Karnataka
Oct 1, 2018
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refund/unethical behaviour

Website: www.foodpanda.com

As i ordered from foodpanda on 18th sep... My 1st order got cancelled and 3nd order was delivered which was opened and half in quantity... So i tried reaching to there customer support.. I waited 4 hoirs but no one replied and app crashed... Next day when i addresed the same they told me to tell them on the same day of delivery... As its been more than 10 days according to there given time. And my 2 other orders are still in refund process......
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P
priyanka Nimodiya
from Pune, Maharashtra
Oct 1, 2018
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not delivering food and taking customer money

Address: Pune, Maharashtra, 411017
Website: Foodpanda

I have given 2 orders one of roll and other paratha, for which money was deducted but food delivery not made. On the app it is showing food delivered. Restaurant owner says food was picked up. They don't even have any customer care no to talk.
The chat support that they have don't respond. This is a fraud company. Please cancel their licence immediately.

Restaurant name gofomo
And check in punjab.

Thanks,...
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R
RinkiB
from Gurgaon, Haryana
Oct 1, 2018
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food delivery delays

Address: New Delhi, Delhi, 110017

Order ID m3db-yvzh placed at 9:40pm and promised delivery in 26 mins and its not yet delivered. Upon enquiring with restaurant, foodpanda delivery boys are coming as delayed as 1-2 hrs. I faced the same issue yesterday. Customer care switched off n no chat option! I just downloaded the app yesterday but find it very disappointing on delivery part... seems clear case of FP bot paying their delivery guys!!...
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T
Tarun Sarin
from Gurgaon, Haryana
Oct 1, 2018
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not received my order

Website: foodpanda.in

I have made an order using one of Foodpanda's promotional offers.
But i didn't get my order despite it being prepaid.
I have tried chatting with their customer service multiple times but they are unresponsive.
I have marked an email to Foodpanda's customer care and also have transcripts of the chats.
They are trying to dupe people through these offers.

After 3 hours, They intiated a refund request...
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V
vivekanand sonawane
from Pune, Maharashtra
Oct 1, 2018
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not received an order even online payment has been done through paytm

Address: 411023

I have ordered a food on 01/10/2018 at 7:11 Pm with the Order No. w7mv-t4hv and already paid the charge from the Paytm.
I have been waiting since more than 2.5 hour still the app showing the status as your food is preparing. I am trying to contact to Foodpanda Customer care but mentioned number([protected]) is switched off. After contacting to respective restaurant, I got t know that food is ready but delivery boy is not coming to receive...
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S
Saishi
from Delhi, Delhi
Oct 2, 2018
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food order not received

Address: New Delhi, Delhi, 110007

I ordered chicken burger at 5.55 p.m. I didn't get my order at all. I have waited for 4hrs...it showed the chef is preparing. Now its 12 o clock its showing that it has already delivered and asking me to rate. Its so annoying, like who will wait for 4hrs after ordering food just to see them cheating as if they have ordered. I want my money back. This is not acceptable at all....
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P
Prince Gambhir
from Delhi, Delhi
Oct 1, 2018
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they have fake offers

Address: New Delhi, Delhi, 110008
Website: Food panda

I ordered only a shake about three hours ago from this complaint and between these hours i tried to talk to executives but they ignored me now after three hours one of there executive asking me to cancel my order. They are ignoring because that was a offer on there application and that shake will cost only 9rs thats why they were doing this but my point is if they can't fulfill there orders than why they are giving such fake offers to people...
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S
Shreeyash Lahane
from Pune, Maharashtra
Oct 1, 2018
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app says food delivered but never received any food (happened twice)

Address: Pune, Maharashtra, 411038
Website: www.foodpanda.in

I ordered something and both the times my money was deducted and after 1.5 to 2 hrs app showed notification that food was delivered . But I never received any of the two deliveries nor a call from delivery man . And i've tried literally like 15-20 times to raise the complaint in their chat support which is pathetic by the way, and each and every time they say "hi my name is --this--- . I will quickly look into your problem" and then i never...
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Shreya A
from Pune, Maharashtra
Oct 1, 2018
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order shows delivered but order hasnt been delivered!

Address: Pune, Maharashtra
Website: Foodpanda

I ordered shakes from aad m aad b, wakad branch which is half an hour from our place. The hotel confirmed that the order has been picked up by executive long back. We even found out the name vicky shende and hes picking up and saying wrong no. Please suspend him and refund our amount.

This is totally unfair on a customer's end.

Please look into this.

Akshay gadgil
[protected]

Order...
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N
navin143
from Hyderabad, Telangana
Oct 1, 2018
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negligence towards customers and

Address: Hyderabad, Andhra Pradesh

My payment not received and as well as my order.and no proper response from food panda team and i have tried to reach their customer support team but it was also no in existence. This company is doing fake promises on offer to attract customer and when customer was ordering something from these app these food panda is not paying cash as well as order ." My payment not received and as well as my order" customer money was stealing by food panda...
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N
Nissh Tyagi
from Alwar, Rajasthan
Oct 1, 2018
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pathetic app pathetic customer support

Address: New Delhi, Delhi, 110059
Website: www.foodpanda.in

I paid for food which i never received and yet showed delivered. I tried contacting rider restaurant and then foodpanda chat where i wrote my whole concern for 7-8 time with different representatives because after every time there app would say reconnecting and show me that because i didn’t reply they had to end the chat. After this frustration i wrote an email (25sept) which tat suppose to be 8hrs to address my complaint but i got reply...
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P
Pankajdestini007
from Mumbai, Maharashtra
Oct 1, 2018
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refund not processed since the last 15 days

Address: 400072
Website: Foodpanda.in

I ordered food on 13th sept which was cancelled as the restaurant was not able to deliver the food for some reason. I received a mail on the same day from foodpanda regarding the refund which they processed and time required to receive the refund amount. (7-10 days). Its more than 15 days now and i have not received my refund also did not receive any response on mails sent to their customer care team....
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J
JenaAswini
from Delhi, Delhi
Oct 1, 2018
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food delivery timeline

Address: 560034

I have ordered food around 1 pm from one of restaurant which is near to me, but food panda not delivered in 3 hrs also. Also i have not received any kind of intimation till now.

Its really frustrating. I trying to cancel my order, even for that the person in chat is not active enuf to respond my concern. Its really horrible service.

After following up multiple times also there is no response from them.
br...
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