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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Feb 25, 2025
Complaints 728
Resolved
252
Unresolved
476
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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56
refund and cancellation of gaana plus subscription and cancellation of auto renewal
28
delete account
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Gaana.com reviews & complaints page 26

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D
dinesh2803
from Mysore, Karnataka
Sep 23, 2019
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auto renewal without my permission

I had taken a 1 month gaana + plan and after then the co has been auto deducting the amount from my credit card.

I want to stop this auto deducting immediately. I tried doing it through sms but it is saying you have not taken any vad.

This is a complete loot from this fraud company, how can they deduct monry without taking my permission. Moreover they don't have any customer care number and it is not possible...
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Dhruv Vala
from Ahmedabad, Gujarat
Sep 20, 2019
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renewal

Address: VALA STREET , DOLASA, Junagadh, Gujarat, 362720

I want to deactivate auto renewal on my gaana account. I chat with your team they don't replying me anymore. I also told them to deactivate my account but they dont. And my money was cut again and again. Please refund my money either i will do police complaint to gaana. And deactivate auto renewal plan of 99/month. I dont like gaana. Because of your rude staff & rude employee...
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R
Rakesh Ampuri
from Bengaluru, Karnataka
Sep 20, 2019
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gaana plus subscription deactivate before period

Address: MPEB Colony, Mandla, Madhya Pradesh, 481661

Dear gaana service provider i here by inform you i have taken subscription gana plus for one year up to 21.10.2019 but your app has been disabled last day since one month is still pending
Many time i complaint for your worst service but no resolution has been provided even after you stopped my service before 01 month. It is highly disappointed it's a digital loot....
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A
aditya11000
from New Delhi, Delhi
Sep 15, 2019
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complaint forum concern

Address: New Delhi, Delhi, 110085

I had been a member of the gaana plus subscription for the past 1 year. I had a great experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time....
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L
Logu Easwaramoorthy
from Coimbatore, Tamil Nadu
Sep 12, 2019
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399 deducted after cancelling subscription and disabling auto renewal

Address: Coimbatore, Tamil Nadu, 641014

Hi

I've contacted gaana through their support option in the app... But am not getting proper or meaning full response from their side.. They just send some screenshots to justify the same.

Also mailed them but no reply.

i've cancelled my subscription and also disabled auto renewal before two months but i've been charged with ₹399 on (September 10, 2019)

So i request you to...
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S
Suraj vaan singh
from Hojai, Assam
Sep 4, 2019
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subscription of one year expired in 121 days

I purchased subscription of gaana worth ₹149 on 6th may 2019 and today (4th sep 2019) i tried to login but it says u r a free user. I contacted them but they didn't respond. They respond once and said there is no account with your email. But in notification of gaana apk there is a notification of purchasing. Once this isuue happened that time they fixed but now they are not taking any response....
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A
amit007shah
from Mumbai, Maharashtra
Aug 31, 2019
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regarding subscription plan

Address: ajabpur kalan dharampur dehradun uttarakhand, Dehradun, Uttarakhand, 248001

I subscribed 1 yrs (One year) gaana plan on 13 february 2019. For this plan they had charged rs 399.00 on my axis bank a/c, & its charge id is pur/www gaana com/gurgaon/0000000000000000000000000/seq no[protected]. Recently i have bought new mobile phone but now this plan aren't working on new phone.
So please solve this problem as soon as possible....
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V
Vanshita Goswami
from Noida, Uttar Pradesh
Aug 25, 2019
Resolved
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I want to delete my gaana account

Hello i really want to delete my gaana account permanently please do it as early as possible. My registered email id is [protected]@gmail.com please delete my gaana account permanently as soon as possible it is very important to be deleted as it is creating some personal problem to me. I will really appreciate if it deletes soon. Please look forward to this and take some action.
Thank you...
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Y
Yogeesh Shetty
from Bengaluru, Karnataka
Aug 19, 2019
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gaana subscription auto renewed without my permission

Address: 139 Century quadra 3rd Floor, Between 15th and 14th Cross 8th Main Malleswaram, 560003
Website: gaana.com

Hi,

I have taken one-month gaana subscription package, after that, they are renewing the plan without asking me, even i could not able unsubscribe the plan.

I could not able to remove my card details from gaana.com.

They are not responding to calls and chat. Please take a complaint against them.

Please help me to stop the renewal of one-month package....
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S
Shaan27
from Moradabad, Uttar Pradesh
Aug 16, 2019
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wrongly charged rs 399. fraudulent act

Address: Noida, New Delhi, Delhi, 110008

I redeemed a coupon from gaana and cancelled trial period before given time limit for renewal but this gaana app charged me rs 399 wrongly. I'm damn sure that i did not opt for renewal. I tried to get in touch with them but somehow i talked on their customer support then they declined to give me refund. Seriously pathetic. Beaware guys, they wont entertain your query. Baaki aapki marzi. I'm gonna take it legal....
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D
Dev1990
from Delhi, Delhi
Aug 16, 2019
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unauthorized purchase (fraud)

Address: Sector 87, Faridabad, Haryana, 121002

Last night gaana.com has debited 399/- rs. From my credit card without any prior notification or reminder. This is fully unauthorized charge i never set auto renewal on my account.
I have chatted with them but no response from their side.

Worst experience happen 1st time with me. Gaana.com is not trust full now. They have down their value now. I will never suggest anyone to use gaana.com now and those who using gaana.com...
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L
lsays
from Chennai, Tamil Nadu
Aug 13, 2019
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gaana.com charging card without authorization

Address: 560004

Gaana.com has made an unauthorized charge of rs. 399/- to my credit card even when no direct purchase was ever made with the card on gaana.com. The charge was also done without pin/otp as prescribed by rbi and hence in violation.

How gaana.com got hold of the card details and have gone ahead and charged without authorization appears fraudulent.

This amounts to fraud and gaana.com should give up such dubious ways...
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S
sudhakarssd
from Mumbai, Maharashtra
Aug 9, 2019
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auto renewal of gaana plus subscription without informing

Address: Mumbai City, Maharashtra

I used paytm offer of gaana plus and get 3 months subscription. To get this offer i have to give my card details. Since then i am checking how can i unsubscribe and disable auto-renewal. I am not able to understand why users have limited access. Why we do not have option in gaana app either for disable auto renewal. Every app has these options for users. (Ex. Amzon prime they even refunded the money in 24 hours if you want to stop subscription...
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G
Guptapradeep565
from Mumbai, Maharashtra
Aug 8, 2019
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I have gaan + sonyliv subscription for one year and sonyliv is not working

I have gaan + sony liv subscription for one year.. My sony liv subscription is not working.. someone from customer support gave me code GN1YCLGFd9FY which is not working. And when I contact them second time no one is respond. I am continually sending message since half hour and there is no reply. And now they say our working hours are over.

Regards,
Pradeep Gupta
[protected]...
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H
HirenAhir
from Delhi, Delhi
Aug 8, 2019
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money gets debited from my account but subscription not working

I have purchased gana+ yearly subscription at rs.299 using itunes.
After a year it's get renewed automatically. Rs.299 was debited from my account and i also get auto renewal confirmation mail from apple.
But subscription isn't working at all.
Apple invoice order id is mnm5000htb and document no. Is[protected]. Kindly resolve the issue asap....
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S
Shreyans145
from Jaipur, Rajasthan
Aug 7, 2019
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refund for gaana plus

I am an undergraduate student and have no income source. Yesterday unknowingly ganna took 399rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income.

The transaction id and other details are already been...
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T
Teena Mittal
from Mumbai, Maharashtra
Aug 2, 2019
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not having enough option to unsubscribe gaana plus

I used paytm offer of gaana plus and get 3 months subscription. To get this offer i have to give my card details. Since then i am checking how can i unsubscribe and disable auto-renewal. I am not able to understand why users have limited access. Why we do not have option in gaana app either for disabling account or disable auto renewal. Every app has these options for users. (Ex. Amozon prime they even refunded the money in 24 hours if you...
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G
Gaurav V. Sangwan
from Mumbai, Maharashtra
Jul 31, 2019
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complaint regarding gaana plus account.

Hii, my name is Gaurav Sangwan, I used my 50 Flipkart plus coins to get Gaana Plus subscription for 3 months on 30th July, 2019
But when I am pasting the code in gaana coupons it is showing that user ID is invalid.
In my Flipkart coin balance it is showing that 50 coins has been deducted and you have claimed your offer for Gaana subscription for 3 months.Please solve my problem as soon as possible......
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J
Jasrina Singh
from Mumbai, Maharashtra
Jul 31, 2019
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Resolved

fraudulent transaction by gaana+

Hi,

There has been a fraudulent transaction by Gaana+ from my paytm account when I had never requested for auto renewal. This is a fradulant transaction without my consent. Moreover the subscription amount of Rs 399 has been charged twice (i.e. Total of Rs 798 charged to me)

I don't want to renew Gaana+ anymore. There are no subscription details available anywhere. I am unable to understand how the charges...
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J
jatin gurnani
from Delhi, Delhi
Jul 30, 2019
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debited my card without seeking permission

Address: 568 lane no 17 joshi road karol bagh, 110005

Hi,
I registered my self on gaana with free coupon of 3 month after that app asked me to attach card details to register with a free coupon then i registered with it doesn't mentioned that after 3 month they will auto debit my card i used the app for 1 month i didn't like it much then left it as it is suddenly got a message that gaana app debitted my card i am trying contacting them through emails and calls not even single interaction...
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