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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6940

Resolved

2007

Unresolved

4933

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 4

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No proper customer service from hathway in bangalore for hathway broadband. If your planning to buy broadband line please buy it from another ISP. if you dont recharge one day also they will keep on calling, but my internet is down for 2 days, no response from them, none of their numbers are working....

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I have shifted my house to new location on Aug 20, before shifting i have raised request for shift my broadband connection to new location and i have paid for the request 300 rupees. But till now (08/09/2023) no one contacted me from their company. Even i have done many follow-ups but they keep on saying technician will contact me, but no one contacted me and they doesn't concern about the urgency of my issue. I have made payment for three...

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Address: Ganesh Nagar III Street, Puzhuthivakkam

Dear Sir,

Thanks for your kind help to all peoples.

Here i am complaining about Hathway Customer service. I have Hathway Internet connection at my home. Day before yesterday morning (04/09/2023) my internet was not working. I registered a complaint through their app at 9.30AM on the same day. Normally its will be cleared in 24 hours. But in this case it was delayed.

Yesterday i sent whats app...

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Dear Sir/Madam,

I am writing to express my deep concern regarding the continuous and excessive unsolicited calls I have been receiving from your company, Hathway Service Provider. Despite my repeated requests to cease such calls, they have continued, causing significant inconvenience and annoyance.

I wish to remind you that I am a customer who values a peaceful and respectful communication environment. Unsolicited...

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I have paid ₹ 825 (₹600 + ₹125 taxes) for renewal of my account through upo transaction. Amount has been deducted but payment status is failed. Kindly take action to renew my account or refund the amount. I have included the proof as photo....

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I had taken internet connection November 2021 which got expired in March 2022, while shifting I had asked the person who gave connection to take back the router and after a week also I called and told him to take the modem from room. He said not to call again as he will collect the modem. Now I am getting threat calls pertaining to modem not returned from some Hathway Pre Legal Team. They are asking me to pay the modem charges because as...

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Address: Flat No. 303, House No 44, Swargaseema Splendid Apartments, Sai Anurag Colony, Bachupally, Hyderabad, 500090

I have shifted to new rented house on 5th August, 2023 and raised a request for shifting hathway connection to my new address on 4th August 2023, and I already made the payment for this transfer request as it isn't accepting without payment. After multiple follow ups and calls to customer care till date 8th...

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I have Hathway broadband connection for a few years now in Aurangabad. I have paused my connection now as I have been staying in Mumbai since a few months.

I have been getting incessant calls from them since the day I stopped my connection. Everyday, I have received 5-10 calls. It doesn't work to block them as the calls are from different number every time. I have asked them on the call to stop calling multiple times but they...

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Hathway provided modem device at the time of installation and was free to use until the device the subscription is kept active. However, they have started levying device charges @ Rs. 18 per month for the past 3-4 months stating AMC as the reason.

This charge is not in the contract executed between us (copy of which was not provided to me), was supposed to be free of charges in any form and was not informed at the time of...

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I used hathway for about 5 months and disconnected in November 2015 in Pune. I did all the right things called the office before I moved out of the house. The technicians assured me there is no need to return the router and will give connection to next tenant. They told me not to worry about the router. Thereafter I was sent invoices after 2 years to pay some made up bills. After complaining to their help desk and told them I will take legal...

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Address: Manikonda, Hyderabad, India

I am getting 100's of Calls from Hathway broadband internet, Even i have discontinued the connection. I am continuously saying to them don't call me and please deactivate my Hathway account, even though they are still calling for renewal...

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For the past 2 weeks my wifi is not working. it has been connected to the devices but it shows that 'the network is not available' or 'obtaining IP address' . i myself tried to fix this issue by restarting the router but it it didnt help. Kindly send your executives to help with this problem because im unable to resolve this....

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Address: S-573A, School Block (Part-2), Shakarpur, Near Standard Dairy Wali Gali, Delhi - 110092

Hathway account number: [protected]
Name: Mamta Kandari
Mobile No: [protected]
Email: [protected]@gmail.com

Hathway is the worst servprovidervide in the last 21 hours my internet is not working and I already registered a complaint but they won't listen to me.

My modem shows red light blinking in LOS.

I work from home and without the internet my work is at a loss.
br...

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I have GTPL broadband connection plan at Bhavnagar, Gujarat. I renewed plan yearly of Rs. 5750 on 04/05/2033. The internet is not working from 19/07/2023. I called un customer care and filed complaint about that but it is not resolved. So I complaint again and one technician visited my home. The technician told that the smart switch ( that they install for proper connection) is not working and they don't have new smart switch as it is china...

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Address: Bhawarkuan,Indore

Hathway wifi is not activated since four days after the payment was done. The service and response is very poor....

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Address: Gandhinagar

I have purchased annual subscription for GTPL cable TV (Plan -POWER PLUS) on 30/Mar/2024
The package included NDTV 24*7 channels.

Last week ( around 05/05/2023) the channel was removed without notification and now GTPL customer care and the cable operator is asking me to pay separately for NDTV channel
My complain is against GTPL - Ahmedabad is as below

1. If I have paid an annual fee for NDTV as...

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Greetings !
So i am a regular hathway customer from Delhi. Hathway hasnt disappoint me in any way till now, ive been getting extremely high latency on applications as simple as youtube. the support team is absolutely useless and they skip my call or kick me ! this is completely unacceptable. now im looking forward for termination of my account....

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I have disconnected and returned theeir modem 3 months back. But still every day I am getting aclls from Hathway asking me to renew my account.
Mobile Number:- [protected]...

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Address: House No.6, Sri Vijayalakshmi Layout, Kanakagiri, Kelkare, Horamavu, Bangalore.

I have disconnected and returned theeir modem 3 months back. But still every day I am getting aclls from Hathway asking me to renew my account....

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Address: Plot -77,HOUSE NO-3, Behind Modern School , SECTOR-1, OSLO, Gandhidham kutch Gujarat- 370201

For last 20 days, Home Internet is not working. No response from local person or customer care department after several follow ups .They have taken money in advance but not refunding when there is no service. Even have dropped mail to Mr. Kamal Bhatia on [protected]@gtpl.net for the solution.

SR[protected] ... Mobile number registered-[protected]

Waiting for a earliest Solution and reply ..

Regards...

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