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Hathway Complaints & Reviews

www.hathway.com
1.5
Updated: Feb 18, 2025
Complaints 6940
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2007
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4933
So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway reviews & complaints page 2

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S
Swathi raj 814
from Port Blair, Andaman and Nicobar Islands
Jan 20, 2024
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Very bad service no response from customer service

I contacted them for shifting my connection to different location I even paid 300rs for shifting the connection but yet no response from them. They even closed my complaint raise without contacting me. Very bad service...
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K
Keerthana Arun
Jan 11, 2024
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I am complaining about the continuous phone calls

Hey i've been using hathway network for the past 1year.Noe I've completed my cpurse and went back to my native.I no longer need the broadbamd connection.But the cistomer care keep on contacting me to recharge and i've told them multiple times that i dont want your bloody connection and they were like ok we'll talk to our managing head and will stop calling u this is yhe people are saying for the past 20 days.But till now im receiving calls.Im...
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R
Rajesh Prem Singh .A
Jan 2, 2024
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Bill amount

I hope this message finds you well. I'm writing to bring your attention to a persisting issue with my Hathway OTT subscription. Although the subscription was active for November, it now appears as inactive in my account. I initially raised a complaint and it was closed and raised the ticket again (Ref ID: 28122023W913479), but the ticket was closed without a resolution.

I kindly request your assistance in resolving this matter...
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M
Megatron006
Dec 31, 2023
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Loss of Signal Issue Complaint ID-29122023V9234619

Address: Chennai

I have been facing a persistent loss of signal with my broadband connection. Despite multiple attempts to seek assistance through Hathway's customer service hotline, the problem remains unresolved. This loss of signal has significantly disrupted my daily activities, and I believe it is a violation of the service agreement...
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K
Kalasivagnesh
Dec 20, 2023
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Internet not working more than 20 days

Hi Team, Internet working more than 20 days...
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T
T Jayasingh
Dec 19, 2023
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Hathway - Home Broadband Not working since 5-Dec-2023

Address: 360, Panneer Nagar, Mogappair, Chennai

My home broadband is NOT working since 5-Dec-2023. Already raised complaint in broadband portal and its showing in-progress status. But nobody is resolving this issue. Now they are saying that, my account got deactivated as I did not renew it on 13-Dec-2023.
Since my plan is a prepaid one, I asked to resolve the issue and then I will renew it immediately. But Hathway executive are saying that they can not resolve the issue until I...
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C
cibira
Dec 18, 2023
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No internet for the past 10 days

There is no internet for the past 10 days and I have mentioned my account id below. The customer care number is always busy and they are closing the ticket without resolving the issue.
I have raised the issue on Dec 10th 2023.
Account No: [protected]...
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S
Shaikh Shams Tabrez
Dec 16, 2023
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Not returning deposit money back

This is to kindly inform you that GTPL gujarat has appointed me as a DSA of modasa city Gujarat to collect new GTPL wifi connection and the took 1000 rupees refundable deposit from me and I had complaint to the head department of GTPL Mr hanif vohra to refund my deposit because several times I asked new connection in my area but they tell that we have no service in my appointed area so I told GTPL to self resign and my deposit money back...
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L
leosoft80
from Chennai, Tamil Nadu
Dec 16, 2023
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Hathway broadband not working for past 10 days

Address: V2, 2nd Floor, Block 5, Akash Ganga Apartments, Sai Baba Nagar, Thangam Avenue, Pallikaranai

Hi I have 2 hathway broad band connections Account No: [protected]
Account No: [protected] and both are not working since 4th Dec 2023 and I have raised 2 separate complaints and no one has ever called or none of the customer care numbers are responding. I have paid for the whole month in advance and this is the worst customer service I have seen. I am living in an apartment complex where all other service providers like ACT, Airtel...
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S
Shavan S
from Chennai, Tamil Nadu
Dec 13, 2023
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My Internet not working for me from Dec 6, 2023

Address: Thirumangalam, Chennai

I've been using Hathway for more than 4 years (Account# [protected]).

Since Dec 4th My Internet has not been working. Hence I raised a complaint on Dec 6th to fix the issue.

No person has called me or visited my address to fix the issue. They closed the complaint on Dec 10th without resolving my issue and intimation.

Hence, I raised a 2nd complaint on Dec 10th, till now no person has called me and...
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I
Itprakash16@gmail.com
Dec 12, 2023
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Internet connectivity red light los issue

Address: No:10 ram nagar 1st cross street 4th main road nanganallur chennai 600061

Hi All,

I have raised the ticket 2days before for interner connectivity red light los issue.i have tried to call hathway customer over the phone many times but it was busy with another call always. VVery worst service.please esacalate the issue on priority.

Account no:[protected]
Complian Ticket no:10122023B639187
Mobile:[protected]...
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J
Jayaraman G
from Mumbai, Maharashtra
Dec 9, 2023
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Broadband not working for 9days

Address: Jain sundarban appartment, nolambur , chennai

Hi there
I have submitted a complaint regarding broadband not working 9days before. Till now no one has revertback. I have reescalated several time. I fedup with Hathway service. I am going to surrender Hathway and planning to choose another provider....
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J
Jayaraman G
from Mumbai, Maharashtra
Dec 9, 2023
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Hathway not working past 9days

Address: Jain Sundarban appartment, chennai

I have registered a complaint 9 days before and reescalated several times. No one has turned back to resolve my internet issue....
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S
SheelaRomeshkumar
from Chennai, Tamil Nadu
Dec 6, 2023
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Customer no response

Address: 16/1 CLC Work Road Nagappa nagar chromepet Chennai 600044.. landmark jai Mahal

Wifi Network not working already submitted complain but still no response... wifi is good but customer service very poor multiple times happened please check the needful or else I'm dam sure customer will move to different network where is available for 24/7 who fix problems issues on time ... Mobile no.:[protected]
Complain I'd: 1314788
Account I'd: [protected]...
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S
Shashank N
from Bengaluru, Karnataka
Nov 27, 2023
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Excess amount not refunded

Address: Bengaluru

I have made an excess payment of 3052.66 on Nov 9th 2023, I have raised multiple requests on their platform for this to be refunded, it has been 19 days and still there is no resolution....
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M
MV Manjunath
from Bengaluru, Karnataka
Nov 22, 2023
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I'm complaining for unnecessary spam calls from hathway

We hav discontinued the hathway broadband connection and returned the wifi device to them and still I am getting spam calls threatening us for not returning the wifi device though we have returned it 3weeks ago
Daily am getting these calls for 5-6times which is really frustrating and is effecting my personal and professional life...
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S
Sarathy SP
Nov 11, 2023
Nov 21, 2023
This thread was updated on Nov 21, 2023
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Calling deaf or what

Address: Company refused to share office address

After payment is completed activation is not done for broadband service for over 2 days. My calls to the co-ordinator (name held) is not honoured.
This causes lot of problems for WFH members of my family. This was told to their agent or coordinator also. He is silent on this too!
Let Hathway return my money paid to them for connection in full in view of the problems created by them.
Worst service providers in Chennai....
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S
Sarathy SP
Nov 11, 2023
Nov 21, 2023
This thread was updated on Nov 21, 2023
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Activation - Broadband Service

After payment is completed activation is not done for broadband service for over 2 days. My calls to the co-ordinator (name held) is not honoured.
This causes lot of problems for WFH members of my family. This was told to their agent or coordinator also. He is silent on this too!
Let Hathway return my money paid to them for connection in full in view of the problems created by them.
Worst service providers in Chennai....
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S
Sarathy SP
Nov 11, 2023
Nov 21, 2023
This thread was updated on Nov 21, 2023
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Activation of Hathway Broadband

Further to payment there was no proper attention to customer's call for activation. The contact person (name not to be disclosed, now) is not honouring my call for activation. More than 10 times, I tried (to call him) but in vain.
I plan to make it public soon....
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V
Varun Singhvi
Nov 6, 2023
Nov 21, 2023
This thread was updated on Nov 21, 2023
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Regarding shifting connection

I request for shifting connection on 3rd of november 2023 and still no response from them.I even called them for 2 to 3 times but still they just tell us to wait more .This is worst service geeting by there side....
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