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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6940

Resolved

2007

Unresolved

4933

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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harassment / torture

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Hathway reviews & complaints page 3

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Address: hyderabad

Even after deactivating hathway internet service, customer care calls every 30 mins daily and causing nuisance. even after informing multiple times this continues.
When a consumer leaves the services due to bad customer services then how dare they irritate customers who left their services and is it still viable for them contact daily 3 to 4 times ????...

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Address: Office no : 22, Sundar Building, N. G. Achrya Marg, Chembu rEast, Mumbai

Since Monday morning the internet has not been working
several complaints but no resolution
my account number is[protected]

secondly, for services no human to answer.

Hopefull its heard....

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Address: Madhapur, Hyderabad

I closed the Hathway connection in June. I asked their customer support via email and call to collect the device.
No one came to do that. I left the device with my landlord and moved away.
In Whatsapp since then, I am recieving automated messages asking me to confirm so that an executive can come collect the device. I always reply YES but no action from their side.

Today they sent another message threatening...

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I have disconnected the hathway broadband connection as I have relocated to another city 6 months back. I have informed the customer care about this a hundred times with patience. Even then I get calls everyday till today diligently.
Please do something about this. It is very frustrating....

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Hi,

Hathway Broadband internet is not stable for nearly 1 month. It disconnects every 5 minutes. We had tried contacting Hathway via customer care number but we are not able to speak with a technical assistant instead it is routing to an automatic voice everytime.

Either fix the issue in a day or i would disconnect this and go for another service provider.

Customer ID : [protected]
Area:...

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Hi Team,

I have raised the wifi shift request on hathway application. And I got a call from executive. He informed me as the shifting processor will take 10 days. But, my urgent need of broadband connection. I have taken a new connection on shifted location. So, I have asked them to cancel the shift request and cancel the connection. And initiate the refund request as well as deposit amount. But, its been a one month already,...

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Hathway account id [protected] taken on Jan 2023

and surrendered on Aug 2023 but the refundable deposit of Rs 400 which is not repaid to me

lodged the complaint through their customer care ref number 26082023V094129, i was informed the resolution time is 15 days.but so far the amount is not refunded/didn't get a call from their end to know about my complaint.

Also i was informed by them that the...

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I have disconnected the hathway broadband because of relocating to my hometown. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?...

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As i was relocationg to a new location, i dint want hathway anymore and so i stoppped renewing. Later they kept on calling me for renewal and failing to which i have to submit router back. I agreed to send all the equiments back but no one showed up. Now i am getting a call that says i will be sued for this. Being a customer, its my decision choose or not to choose hathway. This is seriously affecting my mental health and taking lot of time...

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Hi, .

I am a customer of Hathway internet service provider. I am from chrompet, chennai. I facing the internet connection issue past 5 days from 3rd Oct 2023 till now. I raised the complaint for this from hathway portal on 3rd Oct 2023 early morning around 6 o' clock. But still I didn't get any solution still now. I tried to reach out customer service support team, they also not initiated anything. I tried to reach my area...

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Address: Hyderabad

I'm using Hathway account [protected], i moving from Hyderabad to my home village there is no connection to Hathway. so I asked them to terminate and collect the modem from me on 26/09/2023. they said they were noted and would collect the modem but till now there has been no response from the team.

I wrote emails and called customer care but no one care about this, Daily I'm getting a lot of calls from Hathway,

registered...

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Myself Kalyanjyoti Mohan with Hathway customer id of [protected]; been using Hathway for last two years in Kazi road, Gangtok, and had to shift to a new place near Swastik, Gangtok. Before shifting I asked the technical team if the shifting of the connection to the new place be possible, and they responded positively, which is why I recharged my device until February 2024 before shifting, but after I shifted weirdly enough, the same team responds...

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I am writing to express my deep dissatisfaction and frustration regarding the internet service provided by Hathway Broadband. I am a loyal customer of your company, and I have always relied on your services for a seamless internet connection. However, today has been an extremely frustrating experience as I have not received the promised internet service since the morning.

I had important work commitments that required a stable...

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My account number is [protected].

I have been facing internet issues since the activation date a week back and raised multiple tickets.No one is there to attend and no proper channel to communicate to customer help desk.they have placed a damaged router.Kindly deactivate my connection and provide refund for Rs.1000 that I have paid for the prepaid connection.

Hathway you will lose the market very soon in chennai.Such...

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Address: Plot No 9/p,Opp Baba Mastan Function Hall Majnu Hill Rasheed Purra Aurangabad

For the last 15 days, i have been continuously taking follow-ups from ur team for my internet connection issue getting no reply. yet no person from your technical team reached me to fix the issue. How come you people ask for renewal first to fix my issue and compensate me for my loss?...

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Hathway has been the worst company.
Even after discontinuing their service their support team keep calling again and again to reactivate it. Even after telling them 1000times that i have shifted my office and i dont need your service they are doing the same.I had told th to collect their router it’s at the same place, But still they try to reactivate it.Today i received email regarding legal action from the company.
Hathway...

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Address: Bengaluru

I have disconnected from both their broadband and cable services, but they're torturing me every single day calling from different numbers. I have had enough saying that I have disconnected from their services and delete my numbers from all sorts of their third parties. I have no dues or anything....

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Address: Indore Lig square

From past couple of week i tried to shift my connection from place a to place b but they are asking again and again amount after paid and i send transection id details but againg asking for money cce block my number not a technician come at my home my pack expire my 30 days data waste totally if the hathway not resolving my complain i switch from hathway....

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I had applied for a hathway broadband connection but due to the loaction of my home I couldn't happen so i had applied for a refund the coustmer service said it will be refunded within 10 days its still not done please look into it
Ph no. [protected]
Acc no-[protected]...

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Address: satvik boys pg patrakar nagar , gokhalenagar

I have been having issues with the internet from pass few days because of your internet i lost my important work i paid around 3k 100mbps in a small flat still i dont get decent internet...

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