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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Apr 8, 2025

Complaints 23694

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14266

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9428

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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Urgent request for deregistration of hdfc bank account from icici imobile pay

wrong deduction - fastag

unknown transaction happening thru my icici bank account

Most useful reviews

ecsrtnchg debit of inr 590

ICICI Bank NACH_AD_RTN_CHRG~Of Bnk BFLf, its deducting from my account.

icici bank ecsrtnchg charges hit on my account

Featured stories

590 Deducted 22 Times in my account

Savings account frozen without prior intimation.

Multiple transaction with deduction of amount by name of ecsrtnchg

ICICI Bank reviews & complaints page 2

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Address: Vasai, palghar-401202

My ICICI bank account is freeze and when I visit the ICICI bank branch they not find the reason why my account is freeze they say visit base branch which 1200 km far from my location, my 4500 is stuck in my account please transfer my money to another account...

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Address: Gurugram

On November 5, 2024, I registered my HDFC Bank account with ICICI iMobile Pay for UPI transactions. However, due to issues with the user interface and other problems, I have decided to deregister my HDFC Bank account from the app. Unfortunately, I have found that the iMobile Pay app does not provide an option to deregister my account. Additionally, the customer care number provided has been unable to assist me in resolving this issue.br...

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I am writing to raise a formal complaint on ICICIBANK regarding an issue I have been facing while trying to transfer funds to a school trust account. Despite multiple attempts, I am consistently receiving the following error message:
"Transaction declined due to security reasons. Please contact the bank or customer service."
Its a old account as a payee, and the transaction has been continuously declined. I have already...

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Last month, i had to deposit some cash using the cdm machine at my home branch.
I had enquired in the branch itself if I would be charged any fee if I happen to deposit xxxx amount to which I was assured that there would be no charges If I deposit the stated amount.
I proceeded to deposit the said amount.
Fast forward to a few days back, when I was checking my statement, I could notice a charge of around 531rs on 16th...

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Hello-
ICICI direct is not closing my demat account despite following up for last 2 months and hence continue charging the demat fees.
I live in US and had couriered the closure form to the mumbai office, still no success so far!
My email is [protected]@yahoo.com and have sent numerous emails but they don’t respond.
Can you help!
Thanks!...

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Cheque No. 0000485 dated 10th Nov2023 amount INR 6732421 was deposited in the bank and the branch has failed to take on time action towards its clearance instead handed over the cheque to the drawer under suspected criminal conspiracy on the same day, ref. CCTV recording between 1115h to 1215h. After multiple follow ups and complaints the branch retrieved the stale cheque from the drawer and to cover up the crime bank returned the cheque...

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Address: ICICI Tower, Bandra Kurla Complex, Mumbai

I Amulya Kumar have purchased ICICI Tax Saving Bonds bond holder number[protected] certificate number 487264 purchased in 2001 ; and bond holder number[protected], certificate number 37371 purchased in 2002. I have yet not received any money back. Please help in getting my money back...

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It's been almost 2 years since amalgamation between Srikalahasthi pipes & Electrosteel castings Ltd was completed. But still Srikalahasthi pipes stock was showing in my portfolio instead of Electrosteel castings ltd stocks. Due to this, my portfolio value & stocks are displaying as wrong.

This is totally unacceptable. If company has no system in place to handle this, then no need of doing business. Unnecessarily users had to...

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On[protected], I received an email from you with the following text:
"Your ICICI Bank FASTag linked to vehicle no. TN11J8841 has been debited with 57.00 on date[protected]:55:49 for Toll Charges at Varadharajapuram toll plaza on[protected] at 16:54:00".

I have not taken my vehicle outside for the last 7 days from my residence.

I tried repeatedly ICICI Fastag (Customer[protected], ICICI Fasttag Telemarketing...

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I have never created a demat account in ICICI still they have created it, idk how and why. I searched on Internet, and I found multiple complaints with same background. I got to know that I have a demat account when 789.09 rs were deducted from my account without any prior notice. I tried calling the customer care for the refund and they mentioned, it's your choice to raise a complaint or not but we won't be able to refund the amount. I asked...

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Address: Bangalore

There was an ECRTN deducted from my ICICI Bank account for no reason listen
₹598/- and ₹587/- on 11th September and ₹98/- on 12th September.

There was no email/message with reasoning or message of this transaction.

This is not the correct way.
Why has this been deducted?...

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Hi, there has been deduction of some amount has been made, and the only description about the deduction is this code, AD~Of Bnk BFLo~07AUG24~53009, please provide assistance....

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Address: Mumbai

ICICI bank appoints Relationship Managers to its customers. This is a dedicated person appointed as your relationship manager to help and support you in your banking needs.

The RMs provide no help and support. They do not respond to your emails at all. They are not supportive.

On top they say put their employee code when you do some important transaction online. e.g. Opening of FD, there's an option, Are you...

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I have applied for education loan with ICICI Bank, but they dint informed processing fee is non-refundable after paying the fee when we received the sanction letter only there was a update that its non-refundable,
Unfortunately, our visa got rejected when I approached for refund they denied.
I approached RBI bank and they helped to get only 25K out of 88k which paid.
Their service also poor (no proper response ) which...

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Dear Team,
I have raised my dispute with ICICI bank against the credit card transaction over the call to call center team.They guided me to raise the Cyber Complaint for said transaction.
I have also raised the same.
But still no resolution received from any one
I want my refund of transaction done via credit card.
The amount was transfere to fraudester person and when I am contacting that person he denies...

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Today an amount of Rs354 has been deducted from my account
i dont know why this amount had been deducted before this never such amount has been deducted from my account...

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Dear Team,

Since 4 month amount/EMI debited without user consent and as i know about this i had discussed with ICICI executive regarding this issue.
I am writing to express my concern regarding the wrongful deduction of EMI for my ICICI credit card -[protected] : for the past four months. Despite my previous intimation to the ICICI credit card department, the issue remains unresolved.

I had made...

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I, Sindhura, holding a savings account with your bank under account number ending in 4439, wish to bring to your notice that MAB charges were deducted from my account for the month of July 2024 without any prior intimation. The total amount deducted is ₹590.

I have been a loyal customer of ICICI Bank since 2022, and this is the first time I have encountered such a deduction without any notification. As a student, it is difficult...

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Dear Sir/Madam,

An unauthorized purchase of Rs. 859.16 has been made using my Debit Card linked to ICICI Bank Account XX187 on 15-Aug-24. Info: VIN*www yollaca.

Kindly revoke this transaction and issue the refund.

Thanks...

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My account has been deducted with ₹129.27, showing a message "surcharge dt:29/06/24 MCC 4112". When I enquired about it, I was first told it's a platform charges by IRCTC. IRCTC confirmed over the phone and also by email that they have not charged anything like it. When I asked ICICI again, they came back saying that it's by IRCTC and I need to contact them only. After few back and forth, now ICICI is saying that it's...

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