IFB Industries Complaints & Reviews

Dear team ifb, My nightmare started when i purchased a washing machine for inr 35, 100 (8kgs senator aqua sx) on the 23rd of November, 2014 from sargam electronics, sector - 29, gurgaon. I enquired from the dealer, if i can buy a stand from his shop. I was told by the dealer that i can Purchase the stand from the market and on the same machine can be installed. I bought the same for inr 900. An installation person (Mudit...

I have a IFB front loaded washing machine purchased 3years back. After about 2years of working, approximately one year back, machine has started with abnormal vibrations and stoppage. IFB persons are visiting every time and replacing some of parts and no use. They have taken the machine to their repair center two times and no result. Still we are not able to use the machine from the last one month because the machine is frequently vibrating...

Dear Sir, I made a complaint 10 days ago for repair work. Last week after so much of calls a person visited and told he informed to send a service technician to my home... After that no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today when I tried to call third level higher official, he attended and told he is on another call. After that he never picked my call.. This...

Dear Sir/Madam, I am using IFB washing machine since last 7 years. I am having AMC contract for service support with the IFB company. My customer ID as per company records is 1371233. My washing machine is not working due to some problem. I registered a service request through the companies customer support. My service request complaint number is 11880727.I registered complaint on October 30th 2014. I did not get any service support...

Dear Sir, I had put complaint before four days and till time no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today I had tried to call even Mr, Haresh (who is head of customer care department) but he has not lifted my phone. Please help me to resolve my complaint ASAP....

We bought IFB fully automatic washing machine on 4/05/2013, serial no[protected] since its purchase we have faced problems in the machine & it has gone worse. Machine is under 4 yrs warranty, several visit of executives have come in but of no value, rather now they are not picking up the phone also. Kindly help to get the refund or replacement. samidha chandna [protected]...

Dear IRUDAYAM, Thank you for getting in touch with us. Your service query is as below: VERY VERY POOR SERVICE:we have an AMC till october 2015, and after repeated complaints for servicing since one month, 4 group had came checked last week and told that mother board has to been changed and they said other technician will come again we lodged a complaint for no response on 21st october and the complaint number is 9294533, and till date...

my dish washer is under amc and i have logged a complaint one or two months before. Utensils are not cleaning.engineer has came 2 or 3 times but not able to solve the problem. There always a light on of rinse aid sign and it is not going even after rinse full.even the engineer who came not able to solve the problem and he told us he will come with his senior but till today no body came. I must tell you it is the worst experience. Please do...

My washing machine IFB Executive Plus needs repair' Location is Bangalore. It is on AMC. The IFB technician arrived four days after registering the first complaint, assessed the work and said that he would return with the required parts to rectify the problem. It is 10 days after that, but he has not resurfaced. Repeated phone calls are either not responded or every time a false promise is made by him that he'll reach the next day. Two complaints...

my washing machine stopped working, and instead of many complaints I didnt get any satisfactory answer .. I even had a talk with there senior complaint manager by the name Mr. Praveen Kumar .. MY name is Sushil Sadana and my mobile number is [protected] my email address is [protected]@yahoo.co.in seeking for your kind response thanking you...

I, Mrs. Aarti Kulkarni had launched a compalint towards our machine machine were the dryer is not not working..i launched the complaint on 10th Nove and today is 20th Nov..even after 10 days there is no response from IFB side.. I am really frustrated that we dont get any response from IFB, they just tell us our technical department will call u, but no response.Yesterday customer care dept. provided us the no of Branch Co-ordinator Ms. Priti...

Dear Sir/Madam, This is Vijay Kumar M C I am residing in Virupakshapura Bangalore 560097 I had a problem with IFB - SENATOR washing machine in the date of[protected] and i went to your IFB point in Kodigehalli Bangalore to launch a complaint against it. The owner of the shop Mr.Satish told us that technician is going to come on next day. The technician came and attended the problem saying Bracket has broken. But the IFB point person...

Complaint no.14182362 on 3rd November2014 servicemen came to check the machine, but none rectified it. 2nd complaint on 14th November with same ticket a person came and told that drum and fron rubber need to be replace and today 19th November a person came and just replaced a heater and not drum and rubber. I called helpdesk but they dont have any answer to this that why technican came without drum. My clothes are getting torn during...

IFB technical team is coming to my house and providing temporary fix to the problem and going away. I have more than 15 ticket numbers for the problem since 2013. Now my washing machine is not working since 14th Oct - today is 27th, every day I am getting excuse for problem to resolved/part to be replaced in next 2-3 days. TICKET Number[protected]. I have contacted customer care many times, ensuring best/quick service all the time, but waste...

We recently bought a IFB washing machine and getting it installed was a nightmare. The installation happened after we shouted at the IFB call desk and it was at night 10.30. Two weeks after that the machine is broken. Again another complaint[protected] raised and no response for 3 days. We again shout at the call desk after 3 days and a technician comes and says tub needs to be replaced. Its hardly been 3 weeks a new washing machine...

The above complaint has been submitted more than 20 days. The IFB engineer visited site on logging the complaint and then left stating he would get the spare in 2 days time. The local office in Bangalore from where it is serviced Shubha enterprises office reps initially kept saying that the spare was delayed. The manager Mr. Hemant had assured on 12th November that spares are being received the next day and he would send engineer to resolve...

D/sir, I have registered my complaint regarding my IFB washing machine on 13th october 2014, vide complaint no.14007487. From last 35 days they have not been able to rectify the problem. My machine is under AMC . After repeated calls to customer care and their local service centre i did not get any response. I seems there is no need of customer care, because they are not serious for complaint....

SIR, WE HAVE A SENATOR WASHING MACHINE PURCHASED 3 YEARS AGO. IT IS STILL IN WARRANTY PERIOD. SINCE ONE WEEK, MANCHINE IS NOT WORKING PROPERLY AND WE HAVE SUBMITTED A COMPLAINT IN CUSTOMER CARE AND COMPLAINT NO:14258859. THE MECHANIC ARRIVED ON MONDAY, SEARCHED FOR THE PROBLEM AND REPLACED TWO PARTS. BUT STILL THE MACHINE IS NOT WORKING AND HE SAID THAT THE MOTOR IS DEFECTIVE & IT WILL BE CHANGED WHEN THE DEVICE COMES FROM GOA. THE...

I purchased a Dishwasher from IFB three years back. I started leaking water during its working.When I reported to IFB under Complaint No 11863753re they sent a Technician after 5 days who checked the machine and said that the heater inside has got to be replaced.As the AMC is not renewed he advised to renew the AMC . I told him that instead of renewing the AQMC I will pay for the item to be replaced and also the service charges. He said...

My order for a floor stand to my IFB Sonata Plus washing machine is not yet materialised. Even after repeated requests over phone, my grievance is not yet settled. In fact, myself and my spouse are public servants and hence, we would be available only during morning upto 10 am and during evening from 5.30 pm. Could you please intervene and instruct your suppliers at Kannur for settling my grievance early? I am staying within 3 km...