IndiGo Complaints & Reviews

I boarded flight from delhi to dehra dun today after noon & checked in 4 baggages.. Of which 1 bag (That happens to be most critical since it carries some very expensive heart medicines that are not available in dehra dun) has been lost in transit pnr - hf7ejt - 6e966... I need this bag on priority basis... You are requested to ensure that i receive this bag by tomorrow...

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Me and my wife booked 18.20 flight no. 6e594 for thrivandrum on 27/6/18. We reached at 5.30 for luggage check in but they denied saying as two others flights were cancelled so passenger rush increased and we stop luggage check in at 4.45 pm. Finally they allowed only one bag for two passengers bt in we got late in security check and offloaded. As it is not our mistake since we were not even intimated through sms or mail or call and as i loose...

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Address: 517501

I thasinullah shajahan first time traveling with indigo from chennai to muscat...

During boarding none of staff informed about the power bank shouldn't be taken inside the baggage... Even during hurry i have noticed the boards

After my security check i was at gate no 21 and i got the call from one of indigo staff that power bank kept inside the baggage come and remove it...

So i cooperate with...

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I came frm shj to lknw via flight no 6e1412 and i have a connecting flight to bangalore at 2:10 pm... No one is giving me an answer about the baggages.. They have just one belt operational in lucknow airport... What kind of service indigo is providing.. I am going to miss my flight to bangalore.. Who is going to take responsibily? All the baggages are coming on one belt.. Passenger are all stranded with kids in this heat. Lucknow airport...

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We were supposed to travel from chennai to ahmedabad with pnr qhc83n and pnr l9w8mv in flight no. Indigo 6e-237 dated 22nd june, 2018. There were no notifications on the screen for boarding or departure of the flight. We were enquiring from past 40minutes before scheduled departure of the flight. The boarding counter neither made any announcements nor did they made a phone call to us at the boarding area. Our luggage was offloaded 20minutes...

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Today i. E 26th june 2018 my sister travelled from chennai to delhi in indigo flight (6e 2976 - pnr no. Iic42x). We have booked for an assistance to help her in chennai airport to complete the boarding formalities and proceeding to gate for boarding.
This request was made at the time of ticket booking and the request was confirmed by airline staff over the phone call.

But the kind of response she got from the airline...

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Reached checkincounter ~70mins before boarding. They made me hop counter-to-counter for ~25mins. Then, they denied me from boarding, as less than 45mins was left. I missed my admissions in a central university.
Check the cctvs before blindly refuting my claim.
Time of incidence: ~ 4:40 am
Date: 26 june, 2018

Name: soumapriya mondal
Age: 17
Pnr: mdbggm
Flight: ccu to hyd
br...

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Air hostesses on the particular flight seemed unhappy and almost angry to be on duty. This is unusual because indigo air hostesses are known for their excellent services and charming mannerisms.
Air hostess suman lahot waited for up to 6 minutes after i pressed the button on the panel for a cup of water, while i sat right behind her on seat 1a.
At one point she even walked past me ignoring the bright orange button on the panel....

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Address: 560048

Booking reference/pnr : wgr8sd
Passengers : 06
Route : bangkok-kolkata-bengaluru
Date : 23rd of april 2018
Flight no: 6e-78/379
We have taken indigo airlines flight form bangkok to bangalore on 23/04/2018 (Change over at kolkata) and made check-in for 8 baggage at bangkok airport. When we reached kolkata, we found that one of our baggage (Out of 8) hadn't reached kolkata and was still at bangkok. Airport...

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Address: Kangra, Himachal Pradesh, 176987

Website: www.goindigo.in

I was travelling to delhi from bangalore using indigo flight no. 6e2289/pnr g7qc9l, on 23rd june, 2018. There was a blue sonata ladies watch in my luggage, which was kept very carefully. It was a gift for my sister on her birthday. But the next day after getting home as i opened the luggage, it was a total mess inside, nothing was in its place and to my wonder the watch wasn't there, it was missing. Even the bag was being harmed from the...

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Address: Hyderabad, Andhra Pradesh, 500013

Hii i have a flight ticket from colombo to banglore there are no indigo staff for check-in. We went to indigo but the office is locked. After asking employees they are telling lies that there are check-in counter only. But we searched everywhere but there are no indigo employees, our flight missed and they gave solution like by paying 5000 for one person they will move the ticket but that should be srilankan currency they are not even accepting...

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Website: www.indigo.com

I am destined to travel from mumbai to bengaluru in indigo 6e 799 which was scheduled to board from mumbai domestic terminal gate 15. The announcement of flight delay (Again) made me approach the person by name mr. Shanin (Assistant manager) who was in the boarding counter who also introduced himself as the "authority" with a very disgusting body language and told me that i do not have any other choice but to wait till he calls for boarding....

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Address: Thane, Maharashtra, 401504

Website: IRCTC.in

I have cancelled my indigo flight ticket for mum-dehradoon journey date-6thjuly 2018 pnr:z996ul, on 12th june:ticket fare was rs:3596.00 but after ticket cancellation i have received only rs 299.00
Please give the details of cancellation charges,
As per govt of india new order on 23rd may 2018 there is no cancellation charges applicable if we cancel air ticket before 24 hrs of journey. So why this huse amount is deducted from...

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Address: New Delhi, Delhi, 110019

I have booked a ticket from Indore to Delhi and travel plan was for 6th July 2018, also ticket was booked via Make my trip website. However due to some changes in travel plan I had cancelled the ticket on 18th of June and ticket was booked on 13th of June..
As per the cancellation policy of Indigo if we cancel the ticket before 2 hrs of scehedule departure then the deduction amount would be Rs 3000/- but in my case I have cancelled...

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Address: 201301

Website: www.indigo.com

I had a flight from goa to delhi of 2.10pm on 21.06.18. I came with my family 30 minutes before. Due to delay in security check i admit that i was late but the indigo staffs in dabolin goa were non cooperative and did not gave me boarding pass at counter no 15.
I expected some kind of mercy from them as my mother was hospitalised but they did not help.
Besides they gave me tickets after adjustment of almost rs.20000
Today...

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I penmatsa raju (International volleyball player) working as chief ticketing officer hyderabad railway station south central railway.
I was travelling from delhi to hyderbad by indig0 airlines flight# 6e967 from terminal 1 gate#8b date of journey[protected].
Pnr: cdiqhj at 16:10 departure from delhi. I kept my power bank color white company portronics worth 10, 000 rs. After taking the boarding pass the indigo staff removed...

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I was travelling from indore to bagdogra airport via new delhi airport of indigo flight. My flight number from indore to delhi was 6e 509 and from delhi to bagdogra was 6e 2263.
The flight landed in terminal 1 in new delhi and i was asked to take another indigo flight in terminal 2. According to indigo assistance in terminal 1 i took a bus which charged me rupees 25 to take me to terminal 2 although it was free of cost. Then also...

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Address: 600020

Website: Goindigo.com

U must see to it that u dont allow people from behind to put luggage at front also not allow more luggage on board.. It cause slot pf inconvenience... Also while getting of the plane make sure every one follows lane discipline and get off... It looks like everyone is in panic to get off... Make sure the attendants see to it that the deboarding happens properly like boarding...

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Address: Srinagar, Jammu and Kashmir, 193224

Website: Indigo

Respected sir /mam
I was travelling from srinagar to mysore via delhi and bangaluru ap yesterday vide pnr-jeec8g. My flight got delayed about 45-55 minutes i suffered a huge loss of not joining my vip institutional meet on same fixed time thereby charging me a penalty of rs11500/- and my fair charges already booked for mysore from blr airport.
I hereby charges the airlines with same amount with compensation of 15000/-before...

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I was a passenger of flight 6e 939 (Seat no 4d) from delhi to guwahati on 20th june, 2018. I had cpml coupon. On board, none of the crews came to me n served meal though entitled. When i produced the coupon to head crew (Her name started with letter s), in return she said tht i could take juice or water if i wish. She gave me a paper boat. I didn't argue since i don't like to argue for a food item that too on board before fellow passengers.br...

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IndiGo Complaints & Reviews

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lost baggage

luggage check in closed 1.30 hours before flight departure time and flight missed

customer handling

baggage not arrived and no information given to passengers...

did not let us board and offloaded our luggage 20 mins before the flight

poor service and worst response

indigo airport staff - just ruined a career.

service on flight 6e 898

mishandling of luggage and delay in compensation/settlement process

missing item from luggage

the problem faced by us caused by indigo

rude and indecent behaviour of manager

extra charges as air ticket cancellation against tkt - pnr:z996ul

refund related issue

non cooperative staffs in dabolim goa

power bank taken by indigo staff

mismanagement and harassment of passengers

cabin baggage and getting off plane

delayed departure from sxr-delhi.

not serving meal under cpml

IndiGo Complaints & Reviews

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Complaints recently resolved by IndiGo customer care

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IndiGo reviews & complaints page 157

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