IndiGo Complaints & Reviews

I have booked a flight through Makemytrip for Hyderabad to Imphal for today (2 March 2010) but I was refused to board the flight due to my pregnancy. It would be much appreciated if the refunds are credited
into my account at the earliest possible opportunity. The details of my flight (connecting flight) are

Hyderabad to Kolkata
Christina Lianlamching (PNR Number Z2NICD), Khumginsang Hanghal and
Noelle Lalmuanpuii (PNR Number Z2YZLD for both).

Kolkata to Imphal
Christina Lianlamching, Khumginsang Hanghal and Noelle Lalmuanpuii
(PNR Number H2MRAH for all)

With this letter I would like to point out my grievances:

1) I had called the customer care service and had informed the executive that I am a pregnant woman with two children but he has not informed me of any restrictions that Indigo has.
2) I had previously taken Indigo Airlines at the my latest stage of pregnancy for my second child (36 weeks) and I do not know for any reason why I had been refused this time.
3) I would bring to your attention that your ground personnel are such a careless big crew that they have not noticed me at the check in and gave me the boarding pass. Even at the boarding gate my boarding
passes were checked and everything was fine till then but as I was approaching the gate they stopped me. I request you to please keep professionals.

I have gone through the terms and conditions on your website and other related information sources. There is no disclaimer or condition that mentions that I cannot travel due to the lateness of my pregnancy. Other airlines permit travel even upto the 38th week with a medical certificate issued 7 days before the actual day of travel.

The fact that I was allowed to check in, given a boarding pass, and asked to proceed to the aircraft to board and then denied entry has put me and my children under extreme mental and physical stress. I need to be compensated adequately for my missed flight, the fact that I have to cancel all of my appointments, my bookings for hospital stay in Manipur etc at a considerable cost. Additionally, I dont think you can replace my parent's as well as my grandparents mental distress at my being denied the flight. I am ready to cooperate in anyway but I will absolutely not back out on two major things:

1. Full and complete refund of my ticket.
2. Adequate compensation for the mental and physical harassment meted out to me and my children, either financially or otherwise.
3. A formal written apology from Indigo on the mistake you have done to me.

I would appreciate that the appropriate and necessary action are taken
to avoid any more inconvenience.

Me and my wife boarded Indigo flight no. 6E 282 from Chennai to New Delhi on 24 Feb, 2010.Our PNR was Y245BG. We were sitting on seat no. 12A and 12B. There was a group of 3 co-passengers sitting on 11A, 11B and 11C. The guy sitting on 11B was continuously gazing shamelessly at my wife. To avoid any embarrassment on board, my wife didn’t report the matter to the cabin crew. But when we landed she refused to go in the bus coach till the Arrival point, since that irritating fellow was also there. We reported the matter to the Ground Force and requested them to drop us to the Arrivals by a private vehicle of airline.
Thereafter in hope of some action, the matter was reported to one of officer Mr.Amil/Mr.Amin (please pardon me for incorrect name spellings; I could not understand that properly; He is a short height guy for added ease in identification). He was informed of the situation by your Ground Force near the aircraft (through walky-talky) and by us too when we reached the Arrival Hall. He assured us that he will take the accused to task. But we were astonished when we saw that passenger moving out of the airport uninterrupted with all the smiles on his face. I fail to understand what stopped your Officer from taking action even after being in full authority and control.
Quite disillusioned by the improper handling of the matter by your Airport Staff, to report the entire matter we called up your Call Centre Number [protected] where executive told us that he could not entertain any complaints on phone. On being informed the gravity of concern, later he connected me to one of his supervisors, to whom the entire series of events was reported over the phone of which she made a note of and assured me that certainly an appropriate action would be taken in this entire episode.
This matter should make you aware of the ground realities of not only what happens within flights but also how your staff handles the matter even after being informed well in time.

Hi,
i had booked a Bangalore-Jaipur flight (flight no. 6E 152, PNR no O2G5LA). Unfortunately, in Bangalore, airport is 50km away and i missed my scheduled airport bus, and i reached 15 mins before the departure time. i was not allowed to check-in, and was told that "taxes and user development fee" will be refunded, which sounded reasonable. To my dismay, when took a closer look at my ticket, it was mentioned that uder development fee + taxes = Rs. 481!!! I am absolutely sure that when i booked my ticket, the ticket cost was Rs. 999, and rest of it was taxes (i paid total Rs 4080), but on the ticket printout, it was mentioned that tax amount is zero!!!!

So, indigo refunded my only Rs. 481. The tax that they collected is in their pocket, and they will not refund it. this is cheating!!

Dear Manager,

I am so disappointed using Indigo Airlines pathetic services. I tried booking a new ticket using the credit given by them against cancellation of a ticket but was not able to do so (there is no option in online booking to use the credit given by them) i called their customer care. Talked to them for half an hour. then they disconnected my phone twice. I am not able to use my own money (indigo credit). this is shameful. Also, refused to file my complaint.

Their representatives say i need to wait for their call. i need to book my ticket now. Who will take care of the price increase in the mean time. Please do he needful and ask them not to pester their customers like that.

Regards
Neetu Chhapolia
[protected]

This is the laid back attitude and misbhehaviour by your staff at lucknow airport,i had a flight for lko to mumbai on 3rd of october flight no.6e341 the flight time was 13.00 , and i reaached there at 12.31 (at your counter)exact and on my way to airport i phoned them and informed them to ,pls do a telephonic check inn and they said its fine and when my wife (ragini)went inside the airport at your counter they said boarding is closed ,what is this how can you say that she had a connecting flight from mumbai ,which she missed at unfortunetly wasnt able to meet her old parents after 3 yrs and this made her faint and no body from indigo staff had courtesy to help ,inspite the way they were talking to the customers that is not acceptable at all,i will take issue to the consumer court and will send a letter to aviation ministery ,what kind of mental harresent and depression my wife faced after this whole episode ,and believe me i will esclate this to the higher ups of indigo till MD&chairman ,that this kind of attitude is been given to the customers by private airline like indigo and i will write a blog on consumer site and let make people aware what indigo is doing ,its better to travel by train but not by indigo ,and provide me the email of md and chairman else i will have to go to the honrable court for this .you cant even imagine the pain of my wife ,what she is going through but i wont let this happen to any other customer.i am sending mails but no one is responding ,is this ia the way you treat your custmers.my mobile no is [protected]

Hi,

I booked ticket from indigo for 23rd Jan 2010 ( PNR- L1N4EB)

However, due to an emergency we could not fly on agreed date.

I spoke to customer care and I was told that 750/- per passenger charges are applicable in order to cancel it which is very unfair. I am frequent flyer of Indigo and should take my case in to consideration and do not deduct the cancellation / Change the destination fee for all passengers.

I asked an agent who was available over to the phone to deduct one passenger cancellation fee i.e. 750/- but he was not agreed.

I would appreciate if you can look in to this case. i sent them an email but response was not okay.

I had booked a flight from Lucknow to Ahmedabad by Indigo Airways for 15.1.2010 for my wife Shashi Singh. On 14.1.2010 I was informed by representative of Indigo Airlines that the flight between Lucknow and Ahmedabad will depart late. Hence I could understand immediately that my wife will miss the Mumbai - Ahmedabad sector Indigo flight. I talked to representatives of Indigo maily with Madam Subhshree Shalini & floor representative Mr. Ajay kumar and they apprised me that my wife has no other alternative except to cancel the Mumbai - Ahmedabad Sector ticket and will be charged Rs 750 for cancellation, i.e. Pont No. 1. Secondly i will not be provided with any refund except a credit not valid for one year for the balance amount.
This tantamount to me buying a new ticket for my wife and getting no refund for earlier ticket though the flight was with the same airline and cancellation is also due to the problem at Airlines end and not the customer end.
I want to bring to the notice of all the people to take care of this in future as Airlines will not handle any complaint it is just like a train ticket and nothing else. All their advertisement for customer service is false and vague.
Udai Pratap Singh
Mobile No [protected]

Hi,

I was supposed to travel on a Mumbai jaipur flight tomorrow morning at 6 AM. At about 6 PM today evening, Indigo called me and told that the flight has been cancelled and they have shifted me to a 9:25 AM flight tomorrow morning.

They did this without even asking me. I have a 9:00 AM meeting tomorrow morning which I will have to miss now.

They offered a refund of the ticket price which is not good enough because if I book a flight now on any other airline it will cost me almost double of what I had booked the flight on Indigo for.

I had to request my client in jaipur to reschedule the meeting at this last moment making me and my business look bad.

This is the most pathetic and irresponsible airline. I will probably never travel by Indigo again.

I took an Indigo airlines flight from Mumbai to Lucknow on January 3, 2010 via flight no. 342 which departed from Mumbai at 1:45 PM. I checked in my bag at the baggage counter and proceeded to take the flight. When I landed in Lucknow, I found my bag handle was broken and the bag was torn. I brought this to the notice of the Indigo Airlines baggage personnel. I was made to wait for an hour and then was directed to their supervisor who told me that they would repair my bag if I left it with them. I refused to leave my baggage with all my belongings in it with them and they rudely told me that they wouldn't do anything. On asking for a fair compensation, I was told that the damage was worth Rs. 50 when it was much more than that. I asked the supervisor to tell me the person concerned whom I could talk to regarding this. The supervisor was rude and shouted on me that I was making it all up. I was accused of fabricating a story and no compensation given. They refused to apologize for their mistake and shouted on me.

This speaks about the kind of customer treatment that passengers receive from Indigo Airlines. The airlines should take action against the erring personnel and compensate me adequately for my loss.

I booked tickets from indigo airlines however my plans got cancelled and i was unable to fly, i cancelled my tickets and indigo airlines denied reversal of amount despite charging cancellation fees and asked me to book tickets within a year wherein the balance amount will be adjusted in rebooking of ticket. however i was unable to book the tickets in a year and requested them to either extend the time limit or reverse the amount but they denied for both. this kind of service from indigo is causing me mental trauma. I am feeling completely helpless and dont know what to do so that I am able to save my financial loss

I travelled by this Airline along with my spouse & infant. At the time of booking I was told that I would be provided with a seat far away from the wings, since I was concerned about the noise level for my infant. To my surprise I was given the seat (no 17)exactly above the wings and a request for change was turned down.
I request the airline authorities to allocate seats far away from wings for people travelling with infants.

A ticket of Indigo airlines was purchased by me using my own Debit Card. The ticket was for my wife and my child, who is an infant, for travel from Ahmedabad to Kolkata. The date of travel in flight 6E-410 was 14th November, 2009, under the booking reference of A5LNLS.

Prior to booking of the ticket, a perusal of the terms and conditions as available on Indigo airline's website, revealed that a traveler was allowed upto 20 Kgs. of check-in luggage without any additional costs with respect to the particular type of booking which I was about to make.

However, every extra kilo over and above this free allowance, would entail a charge of Rs. 100.00 per kilo. Details available on the said airline's website also offered that should a traveler wish to book in advance such extra kilograms for luggage, the same could be had at a 20% discount through online payments at the time of making the booking.

This arrangement appeared reasonable and cost-effective, keeping in mind that many o[censored]s often have to cram their luggage at the last minute.

My wife and our daughter, duly checked in well in time at the Indigo counter at Ahmedabad airport on the scheduled date of departure of their flight 6E-410. Their luggage was weighed and was found to be 35 Kgs. in weight. It was at this point of time that confusion and our troubles began.

Indigo Airlines staff manning the check-in counter failed to notice that aside from the free 20 kilos of luggage, we had already paid Rs. 800.00 for another 10 kilos. Hence, it was only natural that a further charge for 5 kilos should have been levied at a rate of Rs. 100.00 per kilo.

Instead, they charged for the entire 15 kilos which formed the luggage weight over and above the free limit o[censored]pto 20 kilos.

My wife informed me of this over telephone straight from the airport as we had anticipated that there could be extra baggage charges involved, as without the benefit of a weighing scale at home, there was no way we could accurately determine the weight of our packed luggage.

Immediately, I asked her to rush to the airline's check-in counter and inform them of the mistake. This she did, and also put me on the phone with your authorized personnel manning the counter. Regrettably, by the time she had placed the call to me, she had already paid for the excess baggage using her Debit card.

After carefully going through the bookings and the details of payment made, online, towards extra baggage, Indigo's check-in staff admitted that a mistake indeed had been made. They promised that while charges for 5 kilos of excess baggage shall still apply, the charges levied for the extra 10 kilos will be reversed and that my card, which was used to make the online booking, shall reflect the credit within 3 working days.

Later on, I called up Indigo's customer care help desk to explain the entire sequence of events and seek reassurances that the amount which had been mistakenly billed and collected by your counter staff, shall be refunded. The customer care help desk, while confirming that the refund as promised by the Ahmedabad airport check-in counter shall be reversed, stated that the amount should reflect in my credit card account within the next 48 hours of the call.

Ever since then, I have called Indigo's customer care help desk at an interval of 5 days; every time to have the airline promise me that the amount shall be credited within the next 48 hours.
It is now over a fortnight since I had first taken up this issue with this airline. To my utter astonishment, even to this day no one from this airline has thought of communicating with me on this matter. Nor has the amount, as promised by Indigo, been refunded.

At this point of time, I feel that the airline has adopted a policy of not correcting its own mistakes even if that puts an emotional and mental strain on its patrons. What is more confounding is the fact that for a measly sum of a thousand Rupees, Indigo is willing to put its goodwill and reputation on the line.

Time, most will agree, is very precious for all concerned. This makes it all the more distressing for me to use up this resource in order to bare the circumstances of the case before all and sundry with the intention of seeking a swift and expeditious settlement of the matter.

I trust that Indigo Airlines shall not delay the matter any longer and immediately refund the amount with all speed.

We were travelling from Patna to Kolkata in an Indigo flight on 30th Oct,2009(6 E-342) and our seat nos. were 28A & 28B. We had our infant son with us who was carrying a small tennis ball with him. The security for handbaggage did not allow it. I asked them to scan it separately in case of any doubt. But they refused it stating it to be a prohibited item in handbaggage.When I asked them to put it in the baggage, they refused to either give me some time to put it in the baggage or to even put it themselves in the baggage. I was left with only two options- either leave the kid's ball for their personal use or miss the flight. I left the ball though my son was playing with it and there was no question of any doubt regarding it turning to be any kind of threat to security.None of the crew of the concerned flight proved of any help either.
I would like to request you to stop undue harrassment of passengers in name
of security. If the goods are not in the prohibited list, there is no point to force the passengers to leave the goods for the personal use of airport staff. In my case there was no confusion regarding any security threat and it was just due to malafied intentions.If public cooperates for security check, airport staff should be equally responsible.
I would like to ask two simple questions to the airport authority and the Indigo crew :

1. Did the security staff send my kid's ball to the bomb detection squad or just kept it for the personal use?

2.Why couldn't they load it as a separate baggage in the flight if they could not give me enough time to put it in my loaded baggage if they did not have any malafied intention? I may have had a chance of collecting it at the Kolkata airport.
It is not a question of the price of the tennis ball but the question arises of the mental agony suffered by us and especially my child.Kindly punish people who are using security check to fill their own pocket and prevent such future untoward incident. Kindly also inform me of the action taken against this complain and measures taken to compensate me for the uninvited mental stress..

Pragati Rai
Asst. Audit Officer
AG( R,W & LBA), West Bengal
Ph- [protected]

The Indigo customer service manager Benny Fernandes at mumbai airport wa very rude to all 8 passangers who were denied to board the flight coz we all reached about 28 minutes before departure while the rule is to reach 30 minutes departure. Benny Fernandes was least cooperative and did not help at all. He did not even try to speak to the Captain and wasted crucial 10-15 minutes in arguing with us. He should have realised that with all the...

Intended to book a ticket from Bangalore to Kolkata for 10th Oct. 2009. Searched Indigo's website for a Bangalore - Kolkata flight on 3rd October 2009 which resulted in giving flight. no. 6E 341 as one of the options.

Selected and booked the same. However, the itinerary showed the destination as Lucknow instead of Kolkata. Contacted Indigo helpline immediately. Explained the situation and got the worst solution possible. Though this was due a Indigo website issue, they were unable to help in any way.

Finally we had to replace the ticket with a Bangalore - Kolkata ticket for the same 6E 341 flight and ended up paying INR 1500 more for actually travelling less.

Sir/Madam,

I had booked a flight on Flt# 6E156 from Calcutta to Bangalore on 29th September,2009 (tuesday). I was 31 weeks pregnant as on that date.I was asked to produce a fitness certificate at the booking counter.I produced the certificate signed by my doctor (Dr. Praveena Shenoi). The certificate clearly mentioned that I was 31 weeks pregnant and I was fit to fly.The certificate was examined by your staff and my family (husband and child) and I were given our boarding passes.
We boarded the aircraft and the flight was about to depart at 15:15 when some Indigo ground staff entered the flight and asked me and my family to get down from the flight because I was not eligible to fly just because I was pregnant.I argued that I had been given the boarding pass after my doctor's certificate had been examined which clearly stated that I was 31 weeks pregnant and fit to fly but your staff was adamant about not letting us fly.We agreed to get down from the flight because we did not want to delay the flight and cause inconvinience to all the other passengers.
We are shocked by this treatment in the hands of the Indigo staff.What right did they have to ask us to get down from the flight when we had already been issued boarding passes?Which rule book says that a 31 weeks pregnant woman is unfit to fly?If Indigo does not want pregnant woman to fly then why doesn't it categorically state that "Indigo regards pregnant woman unfit to fly".Why did they issue the boarding passes and what right did they have to ask us to leave the aircraft just before the flight was about to take off?
I made several calls to my doctor in Bangalore who was extremely cooperative and equally shocked at how a pregnant woman was harassed by Indigo staff.She spoke to your staff members on phone and sent them emails and fax saying that I was 31 weeks pregnant and fit to fly (things which she had already mentioned in the certificate I had produced at the booking counter).
After such a lot of harassment we were allowed to board another flight to Bangalore (6E 352) at 16:55.This was a hopping flight while the original flight we were supposed to travel in was a non stop flight to Bangalore.
Your staff did apologize after my doctor in Bangalore intervened and objected to the treatment metted out on a pregnant woman.However, no amount of apology can eraze the shock and distress I had to go through at this stage of pregnancy.
I wonder whether any action will be taken against the Indigo staff in Calcutta airport.But I would like all pregnant woman to know that they should not travel by Indigo if they are pregnant and their "pregnancy shows" because no matter what your doctor's certificate says Indigo staff have their own ways of deciding how fit you are for flying and how many weeks pregnant you are.Also Indigo staff assume that pregnant woman are stupid enough to put their life and the life of their unborn baby at risk by travelling in their aircrafts by producing fake doctor's certificates.
I was fortunate to have a very supportive doctor who swung into action immediately although she was in Bangalore.Every pregnant woman might not be lucky enough.
I also wonder whether the flight was over booked on that day and that was the actual reason behind making me and my family leave the aircraft.

Anamika Ray

I Was supposed to be booked on a return flight from Ahmedabad to Pune on 20th october 2009, but i was wrongly booked on 20 Sep 2009, h had a call from Ahmedabad Air port that i had not borded the flight. at that time i called indigo [protected], and asked for what was wrong, i was given a reply that they will hear to telephonic conversation and will get back to me in 48 hours, since then i have nod recived any call from indigo, i had to call them from my end to find out what was the status and the problem is still not clear wether it was Indigos fault of My fault whjile booking.
My flighe details were

B53QCP

Mrs Bansari Pandya Mr Brijesh Pandya
Chd Het Pandya

IndiGo Flight(s)
Flt # Date From To Depart Arrive Seat #
6E409 20Sep09 Ahmedabad (AMD) Pune (PNQ) 14:25 15:40 20A,20B,20C

Please help me out!

Sir,
To-day I have a bad experience in the Air Tickiting Counter of IndiGo at Mumbai Domestic Terminal . At about 10.15 Pm I was in the IndiGo Counter for Tickiting. I have been Informed that lowest Tickit For 23..09.09 in Flighe 6E403 from Mumbai to Kolkata cost each Tickit Rs 6075/- & I informed by the Staff working Named Mr AJOY that i requered to wait for 10/15 min. as the system not working. accordingly I wait for 10 mnt. and fill-up form for 3 passenger handed over to him. Mr AJOY made 3 persion tickiting and informed me the flight no, dep. time, arrv. time, name of the passenger and the total amount Rs 20,634/-. I gave him Rs 21,000/- cash. after some time I realised that how the fair of 3 persions shall be Rs 20,634/- because Me ajoy informe me the fair of par persion is Rs 6075/-. On being asked I was informed first that 1 persion fair is increased. However I disagree and asked him the segrigated amount of fair. Then Mr Ajoy informed me that the fair of the persion is charged Rs 6878/-. So i inform him in that case I do not want the ticket and I like to Buy Direct flighe as because my Mother 83 years old sall b accompoined with me. He inform me that cancallation charge is Rs 750/- par passenger. I feel very bad as because he inform me wrong fair amount Rs 6075/- par persion and during tickiting he inform me tolal amount and the par persion amount in mischive way. In general passenger do not calculate the multiplied amount of the total fair, but they Know & Trust that the fair of single/one persion. So without applying the mind one is paying the full amount and without realising that the multiplied amount on number of passenger is increased although it is informed the rate of single persion fair. I feel very sad as I requered to traval and the way I have paid the higher fair due to trust on the IndiGo air line and non coparation of Mr Ajoy and thereby not informing the fair on par persion basis before taking the tickiting. Further the return amount of the changed amount should be given alon with the tickit, but He give the ticket first and when asked the balance amount was given. The incidence shows non proffassional atitude, non-systamitic performance, taking the mony of the passenger in inproper form and forwardig the figure in such a way that fellow passenger may not understand that higher rate is being charged while purchasing 2/3 or more ticket by giving the lower rate fair par persion basis and warnted to be canged hand with proffational persion and to give clear position if the fair is being charged at higher rate and hiding the actual position or telling the fair in the way that it may lead confussion and not clear view as explained.

Hope the incidence to be noted carefully by the Management of the IndiGo air liner and remadial mearures to be taken accordingly. Pl inform the action.

Dear Sir ,

I have booked a ticket on INDIGO KOLKATA -LUCKNOW for 19 TH Sept on 14 th and today they have reduced the fare by 1200 rupees and not ready to refund.They say it is a promo fare and nothing can be done .Moreover ,I fail to understand that no policy to change in fare happen in hours and it would require considerable planning .I feel cheated as a customer .It makes me feel that one cannot trust .I need your kind...

Book Date:12 September 2009

Booking Reference: P4S3CW

Status: PENDING

Presently I am in malaysia on deputation from India. I have booked a ticket for my friend ANILKUMAR CHOURASIA with Booking Reference: P4S3CW but even after 24 hrs status is PENDING. I have contacted in India, it was told that ticket will be canceilled within 2 hrs and money will be refunded to my credit card account but till now no action.