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www.goindigo.in
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Last updated Oct 30, 2024
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S
shkr
from Gurgaon, Haryana
Sep 23, 2016
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Boarding in flight 6E493

Address: New Delhi, Delhi, 110001

I entered igi airport terminal 1 D at 15:00 and my flight was at 15:40, without luggage but your employees at counter no. 9 &10 refused to make ticket. She told me that your flight entry has been closed but without bag I was eligible to catch my flight till 15:15 . She told me to book next day flight and they refused to cancel the ticket . I have suffered so much loss in my business because of indigo. I need compensation for this....
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N
N_Sorcar
from Kolkata, West Bengal
Sep 22, 2016
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Damage of bag and compensation.

Address: Kolkata, West Bengal, 700078

Dear Sir/Madam,

I am very sorry to bring to your kind notice that yesterday, i.e., 21 / 09 / 2016 I had to go to Thiruvananthapuram from Kolkata. I booked your flight no. 6E 425/583 Vide reference no. X7NWQV. I handed over one wheel bag at your counter at Kolkata airport to receive the same from Thiruvananthapuram airport. I expected that bag would not be damaged. Accordingly, I received the same with good faith from the belt...
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K
kchalla
from Bengaluru, Karnataka
Sep 22, 2016
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Rude behavior of Indigo supervisor

Address: Bangalore Urban, Karnataka, 560037
Website: Indigo

Never expected such an rude behavior of indigo supervisor. i asked the customer care executive to connect to her supervisor as she was unable to resolve the issue. surprisingly, supervisor was worse than executive. she could not understand the issue and just started arguing with makemytrip person as it was a conference call. i was trying to explain the situation and ask her some details but she just disconnected the call. supervisor name...
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S
shivamkapoor77
from Noida, Uttar Pradesh
Sep 21, 2016
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Flight missed due to inconvenience caused by indigo staff

Address: 110064
Website: Indigo Airlines

To inform you that i have booked 4 seats to Goa via indigo airlines flight no. 6E - 329 on 18th sep 2016 in the name of shivani kapoor, kajal kapoor, neeru kapoor & sonia kapoor. We reached airport at 0930 collected our Boarding pass by 0945 and after that we checked in our bags by 1025 because of the long queue. We reached on the boarding gate by 1035 and your flights attendents did not allow us to board and we missed the flight which is...
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B
bbbb2016
from Mathura, Uttar Pradesh
Sep 21, 2016
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Ticket not confirmed and amount (rs. 4, 500/-) not refunded

Address: Gurgaon, Haryana

I booked a to and fro flight ticket between New Delhi and Ahmedabad for a journey on 17.09.2016 through one of your staff member. Ticket was on hold. An amount of Rs. 4, 500/- was taken from my AXIS bank credit card ending with number 0964. Finally ticket was not confirmed and I did not get back Rs 4, 500/-. Booking reference No. is D9HTKZ.
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S
Shivansh Banerjee
from Pune, Maharashtra
Sep 20, 2016
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Regarding payment rs. 200.00 made for getting tc, which not given to me

Address: Gurgaon, Haryana, 122001
Website: www.goindigo.in

Dt 19/09/2016 at 14:24 IST for PNR no YGL42U, I need Travel certificate from Airline and made a online request and made payments of Rs. 200.00 through my credit card of ICICI bank, but till time nothing is happens nor any TC given to me for said PNR no YGL42U.
After that since that date I am regularly calling to their customer service at [protected] and talk to Floor Supervisor Mr. Chander Kant but till time again nothing is happens...
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P
palak120
from Delhi, Delhi
Sep 20, 2016
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Regarding cancellation charges

Website: Goibibo

Requested sir/madame,
Happened on 20th of september, 2016.
I am a student studying in chennai and i was supposed to book a flight from chennai to delhi for 7th of october, 2016 but by mistake i booked it for 7th of november, 2016. as soon as i realized this, immediately i cancelled my tickets which costed rs.4461 and i received a mail that only rs.1736 will be the refunded amount which is not even 50% of my paid amount. this...
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C
Chintan V Dave
from Mumbai, Maharashtra
Sep 18, 2016
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Cheating

Address: Mumbai City, Maharashtra, 400064
Website: Go indigo.in

The indigo airlines is a cheat, first they made us wait in the queue and after 15mins they come and tell us that we cannot board the flight as we are late to the baggage counter, when we asked them to allow my family ( my parents in law and my kids ) to check-in and I will board the. Next flight they did not assist and said that the boarding is closed, and then they said I will have to board the next available flight which was 8 hrs later...
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S
Shivam Deo
from Gurgaon, Haryana
Sep 18, 2016
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Indigo Airlines Poor Service In Delhi Airport

Address: New Delhi, Delhi, 10075

Dear Sir

I had a flight today (September 18, 2016) from New Delhi to Patna 6E 494 Indigo I reached the airport by 5.30 am and there was huge queue for boarding pass and only few counter was open, I had reached ticket counter by 6:10 am. I was denied check in, saying boarding for the flight has been closed at 6:00 am. I pleaded them to allow me, that I had one baggage with me, checking process would be faster and not keeping...
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M
Murugesh viji
Sep 17, 2016
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Refund not return

Refund not received against amount debited from bank and
ticket cancelled to be refund with 3 to 4 working days but more
then 7 working days have passed - Transaction Id: 3aed4cb[protected] for INR 4561 in the name of VIJAYA KUMAR S booking date 5/9/2016
Though confirm that "In case your reservation does not go through and your
account gets charged, the amount will be automatically reversed in 3-4
working...
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J
jaydeb
from Kolkata, West Bengal
Sep 17, 2016
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Transaction Id: 005e1096f2d320160908103400 for INR 66,745.00

Address: Kolkata, West Bengal, 700055

Refund not received against amount debited from bank and
ticket cancelled to be refund with 3 to 4 working days but more
then 7 working days have passed - Transaction Id: ref no. 005e1096f2d[protected] for inr. 66, 745.00 in the name of PRADIP ROYHOWDHURY & others (Booking Reference CBJ4JT dt.08.082016)
Though confirm that "In case your reservation does not go through and your
account gets charged, the amount...
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S
swetas
from Chennai, Tamil Nadu
Sep 16, 2016
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No help from Customer care about money refund

Address: Bangalore, Karnataka, 560100
Website: www.goindigo.in

Hi,
I tried booking a round trip ticket from BLR-CCU on Sept 7th. Ticket wasn't done and money was deducted. I tried contacting the customer care and never got any useful help from their side. No body was ready to lodge this complain and never received any updates about my transaction/refund. Everytime I called I was asked each and every detail which was very time consuming and irritating. Is this the customer friendly service being...
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B
bhumikakeswani
from Mumbai, Maharashtra
Sep 15, 2016
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Refund not received

Address: Mumbai City, Maharashtra, 400093
Website: www.goindigo.in

On 6 Sep 2016, I had to book return tickets from Mumbai to Jaipur from Makemytrip but by mistake I booked for Delhi to Jaipur (both tickets were of Indigo). PNR for Delhi to Jaipur (round trip) was JYQFUJ.

I called your customer care team and asked for guidance. They told me to book correct ticket within half hour with Indigo only then the whole amount will be refunded. So I booked the correct tickets on the spot from Mumbai...
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L
lakshya siddhi
from Mumbai, Maharashtra
Sep 14, 2016
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Cancellation of bangalore flight due to curfew

Address: New Delhi, Delhi, 122 002
Website: www.goindigo.in

Dear Sir,
My mobile no. is [protected]
I have a ticket to banglore on 15th-Sep-16 morning and return is on 18-Sep-16, but due to current situation in banglore travel to banglore is not possible.
As the travel is tomorrow i expect a quick reply from you. i have been trying to contact you since morning through phone but cant get through.

Please suggest regarding rescheduling or cancellation asap.
br...
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S
Saurav0312
from Ahmedabad, Gujarat
Sep 13, 2016
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Spike fare by Rs 2000 by indigo after submitting the payment

Address: 122002
Website: www.goindigo.in

Dear Indigo folks,

I am hoping it reaches the right audiences and Thanks for reading my email.

I have been truly disgusted with the quality of your service and must say I feel cheated. Can any responsible Indigo personnel explain why I was cheated??

Its pretty concerning the way flight fares spike for a moment and then become normal again.

After submitting the payment my ticket...
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P
priyanka md
from Yarada, Andhra Pradesh
Sep 13, 2016
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Refund of the amount got debited from my account

Website: www.goindigo.in

I m priyanka, , , i ws booking my ticket frm vizag to indore, , on 12th september, , , , during the process transection id generated, , , [8a57b70366e[protected]]...for INR 3952 and amount got debited from my account bt der ws no information about ticket confirmation. i contacted to customer care ann they adviced me to book again and also told me tht i vl gt refund...again i booked bt d same thing happend with me, , , , amount got debited,...
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R
rama viswanadham
from Mumbai, Maharashtra
Sep 13, 2016
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Spelling Mistake In Flight Booking

Address: Hyderabad, Andhra Pradesh
Website: makemytrip

I would like to inform you that i booked flight ticket from Hyderabd to Cochin on September9th 2016 for seven members. In that i wrongly entered name of the passenger RAMESH KUMAR but his name in ID cards as only RAMESH. Is it any problem in Check in or is there any possibility to alter the name in flight booking. kindly do needful

Thanking you
Yours faithfully
Rama viswanadham...
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J
jaybulani
from Mumbai, Maharashtra
Sep 13, 2016
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Negligence of ground staff

Address: New Delhi, Delhi, 110001
Website: goindigo

Hello sir, I, Jay Bulani with my parents was travelling from new delhi airport (AGA) to kolkata (netaji Subhash chand bos Airport) on 23rd July, 2016 by flight no 6E 203 on seat no 16A, 16B, 16C.
At the time of check in we were at indigo counter for bag check in. At that time ground staff at the desk was busy in just talking and giggling, she was not seeing interested in work. I ignored at the first site. But when we reached at kolkata,...
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K
Kamil Surya
from Mumbai, Maharashtra
Sep 10, 2016
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Complaint of Air Hostess

Address: Mumbai City, Maharashtra, 400102

What are the terms and conditions of an infant child seats.
Our ticket was book for an Infant child, but the Air Hostess did'nt co orporate with us.
Flight no. 6E 295
Air Hostess name :- Priyanka.
She didn't let my child to sit on other seats as the seats were available. She was asking Rs 800/- as penalty charges. The Air Hostess was Rude enough to us and she was not even ready to co orporate with us.
This...
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P
PawanAg
from Kolkata, West Bengal
Sep 10, 2016
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Air travel

Address: Kolkata, West Bengal

I was provided boarding pass but denied travel according to a rule that flight gates are closed 25 minutes before departure. Moreover this rule is never followed. It was not followed even on the next flight which I was compelled to take buying new tickets. Since this rule is never followed and usually gates are opened 25 minutes before departure no question of closing the gates as per rule time. So on this occasion it was an exception which...
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