Submit a Complaint
Claimed

IndiGo Complaints & Reviews

www.goindigo.in
2.7
Last updated Oct 30, 2024
Complaints 5623
Resolved
2887
Unresolved
2736
Good news! We have a good connection with the company and they're good at resolving user complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
IndiGo

Complaints recently resolved by IndiGo customer care

View all complaints

Most useful IndiGo reviews

Featured IndiGo consumer stories

IndiGo reviews & complaints page 218

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Roshan Pai
from Bengaluru, Karnataka
Nov 4, 2016
Report
Copy

Indigo forced me to pay cancellation charges after THEY rescheduled my flight

Address: Gurgaon, Haryana, 560069
Website: www.goindigo.in/?linkNav=home_header

I had booked 3 tickets from New Delhi to Bangalore for the 13th of November, due to depart at 2:30 PM and land at 5:15 PM. Indigo pushed the flight time to leave at 3:45 PM instead, and now refuses to give me a refund. They say since the change is less than 2 hours from the original time, they can't refund my money. Their policy only states I have to pay a cancellation charge if I make any changes or cancellations 2 hours before the flight....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Alakap
from Kolkata, West Bengal
Nov 4, 2016
Report
Copy

Baggage delayed

Address: 600097

Hi indigo team,

I am the passenger who travelled today in your flight indigo 6e 557 today nov 4th 2016 at 07:10 am from chennai (mma) to bhubaneswar (bba).

While taking boarding pass indigo staff told me that my baggage they will send in next flight.

But after reached bhubaneswar still did not receive my luggage

Kindly check where is my baggage status and when i can get it.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shrestha Saurabh
from Delhi, Delhi
Nov 4, 2016
Report
Copy

Refund against no booking but transaction initiated

Address: New Delhi, Delhi, 110016

My account has been debited without a reservation being generated by the indigo while booking a flight, a payment for txn id 2a673308d[protected] has been initiated by the website but no booking has been done on 28-11-16. On complaining through their website, they have ask for three to five working days to process the refund but still no refund has been done....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kinjal dixit
Nov 3, 2016
Report
Copy

Food

I am mr kinjal dixit. I was travelling with pnr no k73y3s in flight 6e-161 from delhi to ahmedabad on 3rd november 16.

Your flight attendant miss anandita served me a stale hot dog. The hot dog was not at all tasting good and the onion on it had strands coming out of it. The bread was hard and had fungus patches on it. Moreover it was served cold.
What is shown while booking a meal during ticket booking and what i get...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanya321
from New Delhi, Delhi
Nov 2, 2016
Report
Copy

Suitcase badly damaged

Address: New Delhi, Delhi, 110085

On 26th oct ' 2016 we came from the flight and after collecting the luggage we observed that our one suitcase is badly damaged i.e; the wheels are broken. Then there only we complaint them about all this, they have given us the complaint paper and told us that vendor will come in 3-4 days at your place to collect that suitcase and repair it and then will return at your place only. But till today we didn't got any response from them. Now I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mannu saw
from Dimapur, Assam
Nov 2, 2016
Report
Copy

Amount taken for job

Address: Dhanbad, Jharkhand, 826001

Sir/madam
Good evening
My self mannu saw I live in Dhanbad few days before I got call lots of numbers actually I was applied for job in airlines indigo for ticketing employee I have paid about fifty thousand for this job in fact I have received a confirmation letter and bond letter please find the same kindly see the attached and mobile no is this true or false please help me for this I really thankful to you.
below...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dinesh0000
from Jaipur, Rajasthan
Nov 2, 2016
Report
Copy

Lost my baggage, unnecessary extra baggage charges , rude and avoiding behaviour of staff

Address: New Delhi, Delhi, 302006
Website: Goindigo.in

@IndiGo6E
Dear Indigo airlines,
My name is dinesh Solanki from Jaipur.
I have my own business of marble, granite, tools and Paints.
You can visit our website
www.solankipaints.com /About us
I came to new Delhi from Dubai on 30-10-16 @4am morning and I choose indigo airlines for new Delhi to jaipur at 7:25am

Details are-
Name - dinesh Solanki
From Delhi to Jprbr...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
basantkumarbasu
from Nellore, Andhra Pradesh
Oct 31, 2016
Report
Copy

Open bag lock and steal Item

Address: 560037
Website: [email protected]

@IndiGo6E Hello Indigo, i don not know how to start ...you guys always ask for feedback about your service but today i found indigo has thief .

Today i traveled by Indigo flight 6E163 and 6E342 from bangalore to patna (via Lucknow) and i found from my checked in bag missing gift pack mobile phone(levano phblet), camera (nikon D5100 +50mm lense), creams, hair spray .

i am sure it was stolen in Lucknow airport,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
tanusan
from Kolkata, West Bengal
Oct 31, 2016
Report
Copy

Non receipt of air ticket after payment is made.

Address: West Tripura, Tripura, 799003

On 26.10.2016 at around 5.10PM, while booking an air ticket in Indigo flt. for my journey from Agartala to Kolkata and back through Go Indigo App, I paid a sum of Rs.4, 256/- being the cost of air ticket by using my SBI debit card through payment gateway –CC Avenue . The amount was debited from my account against CC Avenue COS/TSN[protected] . But in spite of payment made, no ticket was generated.

2. Later, on enquiry,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anjan12345
from Kolkata, West Bengal
Oct 31, 2016
Report
Copy

Loss of articles

Address: Kolkata, West Bengal, 700064
Website: www.goindigo.in

I would like you to refer my complaint lodged on 23.10.16 about loss of articles including stainless steel items, green tea packet etc which were kept inside cargo during my journey from Begaluru to Kolkata (PNR no XH75GH) fight no GE713 .
The above items were kept inside in a canvas bag bearing Tag number 6E[protected] and the bag was received at the arrival belt with a open stitch due to bad handling by your staff member engaged...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
rahul2222
Oct 29, 2016
Report
Copy

Not allowing boarding with boarding pass ( LDRAW )

Address: Nagpur, Maharashtra, 440006
Website: Indigo.in

Hi Team,

I am really fedup by pathetic indigo service, by today's incident described below

- I had booked below attached multi city flight from Bangalore to Hyderabad and
Hyderabad to Nagpur. LDRUWA flight date today 29th oct (a day before Diwali)

-I was at airport and done my check ins, security checks and have a valid boarding pass.

- just about to enter inside fight...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
ger
from Samastipur, Bihar
Oct 29, 2016
Resolved
Report
Copy
Resolved

Unethical behaviour

Address: 800020
Website: [email protected]

Legal notice
I was intimated wrong entry gate no at kolkatta airport on 22 10 16 as gate no 23 c in place of gate no 23a and in the boarding pass it was intimated as gate no 23 as i am high blood pressure patient so in getting entry to theflight no 633 from kolkata to patna on 22 10 16 deprture time 6:25 pm from kolkata airport i was harassed badly by your staff at cabin
Hence itis requestedto refund my ticket charge
R...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
S R Chauhan
from Ahmedabad, Gujarat
Oct 29, 2016
Report
Copy

Missing of mobile phone (micromax)

Address: Ahmedabad, Gujarat

Missing of mobile phone (micromax) on 15.10.2016 in flight from ahmedabad to delhi in flight no. indigo 6e-158 seat no. 30a, pnr - k95ytp
My contact no. is [protected] and email - [protected]@perfectsecurityservices.co.in

Mr. s. r. chauhan...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Roy Pilip
from Bengaluru, Karnataka
Oct 28, 2016
Report
Copy

Denied my check in

Address: 560064
Website: INDIGO

Me anjali krishna today morning flight bangalore to thiruvananthapuram @ 5.30 flight no 6e873, i was at 4.30 for my check in and there was a big q ...When i showed my ticket they said gate is closed by time 4.40 ...Noaannouncement or no staff was there by just 1 minutes you denied my check in. I had to book a new ticket for 16k witch i did not go and i did not get any refund is that justified? during holiday season i expected you to be a...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jolly M C
from Hubli, Karnataka
Oct 28, 2016
Report
Copy

Flight took off without informing the checked in passenger who had to buy another ticket

Address: 500011

Flight No 6E 247

Date of journey: 25th October 2016 from Hyderabad to Mumbai.

On 25th morning I received an sms from VM-Indigo (copy attached) stating that the flight 6E 247 will be boarding from Gate 24 and since this is a silent airport no boarding announcements will be made.

I along with other passengers had checked in (boarding pass attached) and were waiting at Gate 24 for boarding the...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
BalveerRathore8
from Pune, Maharashtra
Oct 26, 2016
Report
Copy

Failed Transaction amount not refund

Address: Jaipur, Rajasthan

I have replanted my travel date, during this i got one failed Transaction of 2250
after 6 days i didn't get any resonance from indigo. while making call on call center they are updating plz make call after 24/48 hours.
bank ref Number;
HSBI[protected]IGAACWVAH7
PNR:WD2L7D
Booking Data : 26/Oct/2016
Date Re plan for : 25/Oct/2016
Booking : Jaipur to Pune...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sukriti Srivastava
from Lakshettipet, Telangana
Oct 26, 2016
Report
Copy

Flight check in

Address: 560037

I was late by just 5 minutes and you denied my check in. I had to book a new ticket for 16k and the refund I got for no show was 502. Is that justified? During holiday season I expected you to be a little more considerate. But no, you money minded people cared about money. I want a full refund of my flight ticket!! The guy at the booking counter was rude. PNR SHEJ6R...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rawoof25
Oct 25, 2016
Report
Copy

Damaged baggage under fragile

I was travelling from delhi to srinagar today on 25th oct 2016 besides having under fragile my luggage my brand new bag was damaged and i have proof to show with photograph. When approached officer he did not pay any attention at airport. Kindly note i was flying in 6e-653 pnr wgth7u.
I would like to know when will any action be taken its my brand new bag. I want compensation. Worth 5000 rupees bag it was.....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nycha Sangtam
from Kolkata, West Bengal
Oct 25, 2016
Report
Copy

Improper enquiry of personnel banking security

Address: 91
Website: www.goindigo.in

I got refund of RS. 7614/- on 25 Oct 2016 for double deduction from my bank account. However, prior to refund of the amount, on the pretext of card to card refund, enquiring of my personel bank security vis a vis ATM Nos and my net banking user ID as well as password for refund of the said amount is not proper at all. It is against the law. I will be compelled to lodge FIR against the company....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abdul Wahid L
from Hyderabad, Telangana
Oct 25, 2016
Report
Copy

Indigo booking

My reference banking transection I'd is. HSBI[protected]IGAADBNUV 4 PLEASE GET MY TICKET CONFIRM.
MONEY IS DEDUCTED FROM ACCOUNT BUT TICKET IS NOT BOOKED
MY Hold PNR IS I5HKUL I talked with Castomer care but they toll me of resolving this type of trans section problem only in Castomer relation go indigo .so please let me know is what is status of my ticket booking .my Initiated transection I'd is aaaab24f[protected] .br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

IndiGo related businesses

Specialfare.in
1
(3)
BDS Aero Services
1.4
(18)
Air Asia
1
(690)