IndiGo Complaints & Reviews

This is to inform you that I received message thru email (My email Id: [protected]@hotmail.com) on 25th Oct. 2023 from Indigo saying that "YOU HAVE RECEIVED A REFUND BACK IN YOUR ACCOUNT". This refund was is for Ticket not booked, but payment was done so the refund.
But after waiting for 24 hrs I have still not received the payment back in my NRE account of HDFC.
Message in the email is as follows:
PayU
Transaction Id: [protected] Amount Rs. 19647.9 Refunded Successfully
Merchant Transaction ID: 6E-JPAY54b0099ac[protected]
Bank Reference Number :[protected]
Timestamp:[protected]:40:55.309
Refund Mode: Back to Source

Dear to whom it may concern,

I booked a ticket an hour ago, for October 28th 2023 from Dammam to Kathmandu. The payment has been deducted from my account but I never receive PNR and Ticket Copy.

My Transaction ID is: JPAYd25fe5c698dc20405.

It is a flight emergency and I have to be there on time.

I will be waiting your reply.

Thank you,

E

I have booked a tiket in indigo app from vijayawada to cochin on 14.10.23

1st time thr amount I have paid Rs.120048. via phone pay app with .

Rs.12048.00 has been debited from account **7979 to VPA paytm[protected]@paytm on 14-10-23. Your UPI transaction reference number is[protected].

UPI ID[protected], JPAYf[protected] 14 Oct 2023 19:59 PM
for this payment booking not confirm.

again we booked again wit another payment of Rs.12048. via phonepay
UPI ID.[protected].
Rs.12048.00 has been debited from account **7979 to VPA goindigo.[protected]@hdfcbank on 14-10-23. Your UPI transaction reference number is[protected].
so please send my payment to my account

After canceling one-way tickets and putting the refund in an IndiGo Shell Credit account, IndiGo customer agents are unable to apply the credit to my new booking.
I have spent many hours on the IndiGo website, emails, WhatsApp messages and telephone calls to make the new booking. However, their agents have assured me they can sort this out but they haven't done this and the telephone line mysteriously gets cut off each time I tell...

I have made a reservation for my brother but i didnt received the ticket. after the payment the site returned back to the homepage itself

booking details are as follows:
First Name: IBRAHIM BADHUSHA
Last Name: PULAKKATTUTHODI
Traveling From -To: DXB-CCJ
Traveling Date: 27/10/2023

please send us the PNR number or refund the amount i paid

thanks...

Hello Team,

I have travelled from Port Blair to Hyderabad this morning (13th Oct, 2023) from flight 6E 6306 at 9.55 AM.

Seat Number - 26 B

I missed my headphones in the flight
can you please check and help.

I have asked for travel certificates for 2 of my PNR ::

OU2BMR
JHNN4V

Since, it’s been more than 18 months, I have been asked By customer care to pay 400 per passenger at Indigo counter at airport against the dummy PNR generated by Indigo customer Care (CR4LQM; BNQC2F) Post which I will be able to get it on travel certificate link in 20-25 minutes . When I again connected back, it was told that in next 24 hours. Every time I have been told for next 24 hours . Today on 12th Oct at 11 AM, it’s been confirmed that it will be done in next 3 hours . Now it been 6 days . But still have not got the travel certificate . Have already paid 3200 rs . But it’s mental harassment now . Can these guys will be able to provide solution . Every time I have been asked to wait for 30-40 minutes on call
But no solution is coming

My Flight Got cancelled before 30 minutes the departure of flight time and we have also checked in and waiting at Kushok Bakula Rimpochee Airport and the Company have not provided any Accommodation and given the day after tomorrow from Kushok Bakula Rimpochee Airport - Indira Gandhi International Airport - Surat International Airport.

Hello,
Today (11/10/2023)
I booked a flight from IMF to DEL on 25/10/2023.

The payment has gone through.

I have not receive a payment confirmation from indigo but amount has debited from my credit card.
Passenger name is : Bunisia Nongmaithem and contact number is [protected]

Getting hold of customer service has been very challenging!
I have waited the queue in WhatsApp...

I had pre booked my flight seat in INDIGO, PNR No.WWPCNI and paid on both the sectors.
22/09/2023--Mumbai to Istanbul
30/09/2023--Istanbul to Mumbai.
While returning from Istanbul they changed my allotted seat without my consent.
refunded amount of INR3500 is initiated but it will be paid only to agent T C TOURS LTD who issued the ticket, who are not agreeing that they will get the refund as i have paid from my card for seat.
it will be really kind of you to share the proof & details of transfer of refund amount which will help me in claiming the refund from T C TOURS LTD.

I had a Panick attack 2 hrs before the flight, instead of helping me they misbehaved with me . Then they brought the doctor, the doctor said I was not fit for the travel . I want my full refund for my flight . My PNR : T2VLMX.

I bought ticket on 28/09/23 for my mom, money deducted but no ticket issued, pls rectify or allow to put case in international court as fraud by indigo, pls resolve asap

I tried booking a ticket from bengalore to udaipur on 22 sep 2023. Amount of 6962 was deducted from my account but ticket was not confirmed. They said it would be refunded in 7 days but it has almost been 15 days.
here are all the details.

PNR/Booking Reference
VMN4YB
Transaction Date/Time
22 Sep 2023 20:54 PM
Booking Hold Date/Time
22 Sep 2023 21:24 PM
Transaction Amount
INR 6962.00
Transaction ID
JPAYaa796c52b59d85443

I have booked ticket from Calicut to Srinagar (oct 2, 4:08 PM IST) and vice versa from Indigo Website. Amount has been deducted but no itinerary. After payment it redirected to home page and nothing. First time booking in Indigo, and this is what happened. Please fix this or refund money

This is getting hilarious, after waiting for the refund for 10 days. I finally contacted the customer service through email which was less than helpful. Then I complained here, I bought another ticket with pnr UPNK3C on 21st september after my first transaction failed.

But instead of a refund I got a pnr confirmation AFTER 11 DAYS! I will not pay the cancelation fee for a ticket I didn't even know existed. If I knew I...

I am Aurpita Mondal from Kolkata. Apparently, this same situation is happening with me currently as i am also looking for job henceforth I uploaded my CV on website and after few hours I received a call from Indigo airlines calming that they are urgently haring candidates for ground stuff and ticketing but in order to do so you first need to submit Id proof, highest marksheet and one passport size photo. Once it's done you need to pay RS 2100 in order to register ourself and to be eligible to sit for interview...but a sudden news report hit my head calming standard companies doesn't demand for any money from interviews therefore I searched through internet to check whether IndiGo Airlines demands money for interviews or not and to my satisfaction once I searched a clear cut and stead Forword came that IndiGo Airlines doesn't demand for any money for interviews and documentation for ground staffs jobs.

I deeply grief for what happened to "Hiljul" but at the same time I thanks you to share your experience on this platform as today it really helped me from get frauded from them. Thank you really very much for your this really saved me and at the same time I also urge IndiGo Airlines to take action against them...Luckily, I have audio recording (of that person calming they are from Indigo Airlines and giving all the info) as well as the message I received from them. If you need to receive the recording and the message, you can contact me on

[protected]@gmail.com

My wife and kid was traveling through Indigo from Mumbai to Hyderabad today, and this flight has been delayed by 2 hours where my wife has a return flight just after an hour she lands, but now that flight has also gone for toss.
So as an average passenger, my wife approached this specific flight attendant named Jyoti, where she started swearing on my wife in front of all the passengers, she was super loudly shouting and yelling at her and also told to never book any Indigo flight from the next time and “you can leave right now I will open the doors for you”
I mean is this how Indigo has trained their staff to help with the approaching helpless passengers?
This is just too sad to hear.
Plz take an action 🙏🏻

Hi, I booked ticket from Singapore to chennai and back . I booked on 24 Sept at 8.25pm. My amount is deducted from bank. But till now I didn't receive the Ticket. Am so disappointed. My bank transaction is showing amount is transferred to IndiGo. When I called indigo, they replying they didn't receive the amount. What should I do? How will book indigo flight in future?

I have applied for job in Indigo airlines services in nursing department and I got call about interview to attend but before that I need to pay money 1550 for interview and after interview i got selected for that I have paid 8500 for the processing fee than they asked me about certificates verification 11500 more and they said it is completely refundable but when I asked him to proceed with verification he said I have problem with verification and need to pay 19500 .now i asked him to repay my money that I don't want to continue further and they we're saying it will take 14 days to refund please do something about it

I was traveling in indigo 6E 283 (18:00 Hrs) from HYD to CCU (PNR LRVT6G) on 24th September 2023 in Seat no 30A Windo side. I have kept my Headphone in the front seat pocket. I have forgottem to take while unboarding due to my personal reason I was very tensed.

Kindly let me know how to collect the same.

Regards,
Dr. Avijit Ghosh
[protected]
29V Dharmatala Road, Kasba, Kolkata 700042