IndiGo Complaints & Reviews

My transaction id is my booking transaction id jpay7d165cdbac5840939,
amount debited from my ac is rs. 5472
ref: ibibo-wwwgoindigoin[protected]
booking done to travel from kochi-cok to mumbai
travel date[protected]
name nikitha
please provide with my travel ticket

Dear Sir, I book ticket from DEL to MUM on 22nd of Jan 2024 and Return on 25th Jan 2024. My payment deducted by no PNR Generated. Payment initiated email i received but no confirmation of PNR. I try to call so many times to Customer Care, here and there but no response.

Dear Sir,

PNR NO 6E-PTY8RM

This is the nth time I am requesting you to give me a confirmation stating that

1. Flight 6E 17 was delayed and departed after 9.45 am instead of the scheduled departure of 6.40 am on 23rd December 2023. Because of this I missed my connecting flight from Istanbul, 6E4234 and had to take another flight TK0011
2. My luggage got delayed and reached me on 25th December...

Dear Indigo Airlines Customer Support,

I hope this message finds you well. I am writing to report a lost item during my recent flight with your airline.

I traveled today on a flight that departed at 9:55 AM from Kolkata to Hyderabad. My ticket number is L2QQTK/2/1. Unfortunately, I seem to have misplaced my black Oppo Echo X Buds during the journey. I believe I may have left them either in the bathroom or near...

R/sir
The following Air tickets were booked by me as per details mentioned against each :-
S/ No. From To Date of journey Flight No PNR NO Amount paid
1 Delhi Patna 14 Jan 2024 6E 2695 YN827B 4252
2 Patna Delhi 15 Jan 2024 6E 2792 FWK4UY 3803

As you know that flight No 6E 2695 dated 14 Jan 2024 from Delhi to Patna got cancelled by INDIGO Authority and as there was no alternate arrangement made/provided by indigo authority for performing journey from Delhi to Patna on the same day or next day i.e. 15 Jan 2024, therefore, as per Indigo instructions, I had to cancel the ticket dated 14 Jan 2024 at Delhi Airport.
Besides, I had booked return journey ticket from Patna to Delhi in flight No 6E 2792 dated 15 Jan 2024 as mentioned above but due to cancellation of flight No 6E 2695 from Delhi to Patna as stated above and further not making any alternate arrangement by Indigo for booking seat in another flight, it was not possible for me to reach Patna either on 14 or 15 Jan 2024. Therefore, I further requested Indigo authority at Delhi Airport for cancellation of ticket dated 15 Jan 2024 subject to refund of whole amount of ticket. Same was accepted by Indigo Executive at Counter No. 3 (cancellation), they cancelled my ticket from Patna to Delhi together.
On 15 Jan 2024, I received a mail in which it was apprised that refund process amounting Rs. 4252/- for the journey dated 14 Jan 2024 and Rs. 628/- for the journey dated 15 Jan 2024 has been initiated by Indigo authority.
In this regard I would like to mention that since my To and FRO journey from Delhi to Patna and back was inter-connected and due to cancellation of my flight from Delhi to Patna at last minute and further no alternate arrangement made by Indigo authority, I had left no option but to cancel the ticket dated 15 Jan 2024 and that too on conditional basis because when I received assurance from Indigo authority that full amount of the said ticket will be refunded to me then I took the decision for cancellation of ticket. But it was surprising for me that Indigo is refunding only Rs. 628/- instead of Rs.3803/-, whereas I was eligible for refund of full amount as I had cancelled ticket on conditional basis after detailed deliberation with the indigo authority.
Therefore, I request you to reconsider your decision and refund full amount ie. Rs. 3803/- at the earliest.
An early action in this regard shall be highly appreciated and obliged from my side.
Thanking you,
Sindhu Kumar
Mob No [protected]

I was traveling to Delhi from Bengaluru via Hyderabad by a flight at 3am on 15/01/2023, which was delayed till 11.45am(Flight no. 6E6178 and 6E 2114). But then I was shifted to a direct flight to delhi mentioning that I'll not able to catch the connecting flight( Flight no 6E 871). The flight landed at 3.30pm but I didn't recieve my baggage and it's been 6 hours and my complaint is still not lodged. In that bag I've really important documents that I need urgently, please look into the matter. PNR- LV1MQG
file refrence no. - DEL6E03123

Hi Team,

I want to raise a concern against INDIGO on delayed flight which resulted to miss my international flight to Canada, Montreal

Details:

Booking Code : UZ8LFC
Ticket Number :[protected]
Passenger Name : Pallerla Chinnap Reddy

My Actual departure from Hyderabad is at 9:55 PM and it got delayed by 2 Hrs and started at 11:45 PM and i reached delhi airport @ 2:30 AM in terminal 1 and to board to terminal 3 it took 25 min and it crossed the boarding time to take KLM and they didn't allowed me as the boarding time has crossed.

KLM team asked to approach Indigo and immediately i have approached the team by 3:15 AM and I have been standing here before them asking for a resolution but till now I didn't get any solution from the team. It's been 2 hrs 30 min, i am standing before the counter asking for updates but i am not getting any proper response. The only answer I get is that they have mailed someone and are waiting for revert.

Not sure how long i need to wait.

My reason to go to Canada is too sensitive, my spouse who is all alone in Canada has some issues and I need to be there immediately to support her, request you to take my concern into consideration and provide me with a quick flight ASAP. I am not specifically only looking for KLM, I am good with any other airways which can take me to my destination quickly without issues.

Thanks & Regards,
Chinnap Reddy Pallerla.

Mumbai to Kozhikode – 6E 5207
Jan 15, 3:10 PM–4:45 PM
Take-off
Mon, Jan 15, 3:10 PM
Landing
Mon, Jan 15, 4:45 PM
Flight duration
1 hr, 35 min
Passenger name
MS. VIJAY RAJKUMAR SHENOY
Seat
-
Confirmation number
NF7PGLO4K8H60YUO6427

Above is the filight booking details made through MMT. This was accidental, by oversight wrong...

Sir I had come in contact with HR Rohit through Facebook reel for job in aviation indigo airlines for which I had contacted him he had asked me to pay the amounts to particular account which I will attach it I had paid an lumpsum amount of which the amount was to be refunded and a cheque was also been signed but as he met with an accident and was admitted in Hyderabad for his head operation were it was performed and by bad luck he is no more as informed by the jahura begum details will be attached now she is demanding for money as the cheque amount she says is that the some amount is been deposited in my account the account which I don't know as per her it's in the salary account of indigo the is axis bank and I don't have any documents of the bank so what should I do please help me can you.All details can be forwarded when required as well as what's app chat between me Rohit and jahura begum.

I booked Indigo flight date 14 Feb 2024 from Visakhaptnam to Lucknow with PNR CUZ6KG. the amount of 12392.00 got deducted from my bank account but the booking got denied
i am attaching the screen grab of the booking information
Please refund my money

From: VIJAY KUMAR SUNDESHA
B/1404 SKD SURYA KUTIR NEAR,
AEC CROSS ROAD NARANPURA,
AHMEDABAD PIN-380013.
Mail-vijay.[protected]@gmail.com
Mob: [protected]
Date : 01/01/2024

To
Customer Relations IndiGo Airlines
Central Wing, Ground Floor,
Thapar House, 124 Janpath,
New Delhi - 110001 India

Subject: Complaint Regarding Unjust Cancellation Charges...

Respected Sir/Madam,

I, Pankaj Pal Panwar, resident of Fatehabad, Haryana, flew with Indigo airline . On Friday, 23 December 2023, from Delhi to Mumbai on flight number 6E-864. My PNR No. is YVMP5D.

I checked in my luggage at Delhi on 04:45 PM, 23/12/2023 and upon arrival at Mumbai, my luggage was found to be Damaged completely. For the loss, I appeal for compensation to be provided.

My contact number is [protected]. I am enclosing a copy of (Airline Ticket) for your kind reference. I shall be highly obliged if you look into this matter.

In case of any queries, you may contact me at the above-stated contact number.

Thanks,
Kind Regards,
Pankaj Pal Panwar
+91 [protected]

I was suppose to travel from ahmedabad to chandigarh in my non stop flight on 29 december at 21:45 but flight got cancelled and they didn’t provide us any accommodation in night and they said you see on your own … and then somehow we managed to find some hotel nearby and then that flight was rescheduled to next morning… Next morning it was at 11 Am from ahmedabad to lucknow and then lucknow to chandigarh…. It was a layover flight…...

Respected Sir/Madam,

I would like to state that my name is Pankaj Pal Panwar, and I am a resident of Fatehabad, Haryana. On Friday, 23 December 2023, I flew with Indigo airline from Delhi to Mumbai on flight number 6E-864. My PNR No. is YVMP5D.

I have checked in my luggage at Delhi on 04:45 PM, 23/12/2023 and upon arrival at Mumbai, my luggage was found to be Damaged completely. For the loss, I appeal for compensation to be provided.

My contact number is [protected]. I am enclosing a copy of (Airline Ticket) for your kind reference. I shall be highly obliged if you look into this matter.

In case of any queries, you may contact me at the above-stated contact number.

Thanks,
Kind Regards,
Pankaj Pal Panwar
+91 [protected]

Hi travelled from LHR to HYD vai Doha .
I was infomred my check in baggage was left in Doha and it would be received by today. Yet I have no information on it.
Please suggest when would I receive it.

Regards,
Aruna.

On 25th Dec, Indigo cancelled Indore to Delhi flight by just dropping a message that flight is cancelled. We were 7 passengers including 3 senior citizens and 2 kids. We waited at Indore airport for 3 hours, there were no flights available on that day, we had to book hotel.

Dear Management Team,

I am writing this letter to convey my disappointment against the unprofessional behavior of your staff members in the Goa airport towards wheelchair arrangements while travelling back home to Visakhapatnam from Goa.

As you are aware, wheelchair service for this PNR has been reserved well in advance for the passenger, CL Mittal, aged 85 years. However, after reaching Goa Mopa airport by...

I was on indigo flight 6E 6344 from Amritsar to kolkata on 18/12/2023. I was seated on 26B.
I lost right sided earbud of my samsung galaxy buds 2pro (bora purple color). The bud slipped off my ear during landing to kolkata (touchdown time) and skidded on the floor. I couldn't find the bud despite searching.
Tried buds locator but to no avail.
Please help.

My flight G6 1471, PNR N2LEVK got cancelled due to floods on 5th December 2023

Hi Team,

Request to take concern step on the request,
I have lost my Power-bank and Charging wire (I-phone) in flight seat number 4F.
Date of Journey: 13th Dec’2023
Departure time: 13:00 PM
Boarding time: 12:15 PM

Kindly help to courier loss Assets to my address: 1st &4, Cross road Room No.: 103, Gusto Co-live PG, Laxmi Narayanapura Near Kundalahalli Gate, PINCODE: 560037, Banglore

Regards,
Sanjeev Yadav