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Updated: Jan 2, 2025
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IXIGO is not issuing full refund as mentioned/promised in the flight ticket
I am complaining about the refund against cancellation of my flight ticket
Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints page 121

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S
srishaarora197
from New Delhi, Delhi
Jan 1, 2017
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Ticket not booked payment taken

Address: Jalandhar, Punjab, 1440001
Website: Ixigo

I booked my rail tickets, the payment was made and cash was deducted from my account but the ticket was not booked, so i request to return the cash deducted from my account
train name - Shatabdi Express( NDLS - JLD)
Train no. - 12013
Class-Executive
Amount- 1520/-
booking Date - 30.12.2016
travel date- 02.01.2017
Bank Ref No.[protected]
Narration - [protected]/IRCTC_NEW
Bank...
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Sujeet Sukumar
from Visakhapatnam, Andhra Pradesh
Dec 16, 2016
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Money deducted for flight ticket but still dint get the ticket

Address: Gurgaon, Haryana, 530018
Website: ixigo

I have booked a flight ticket on ixigo the money was deducted from my axis bank debit card but i dint receive the ticket. I tried calling up ixigo and musafir.com but i dont receive any help. I even mailed to them but they are least bothered. I want to take serious action against their service immediately. I had to waste a lot of time of mine due to the irresponsibility of ixigo and musafir. One person from actually contacted once just for...
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kshitij1
from Lucknow, Uttar Pradesh
Oct 29, 2016
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Money deducted but ticket not booked.

Address: Patna, Bihar, 800013
Website: www.ixigo.com

I have booked a flight ticket through ixigo.com(musafir) on 28th October, 2016 .With more accurate words i would say I tried to book the ticket for "Patna" to "Mumbai" worth Rs. 9465 for which the money got deducted from my Icici bank credit card but ticket was not booked.And since that time I am trying contacting "musafir" for the refund of my money but they are not replying. I have tried calling them for atleast 100 times but they are not...
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B
Babul1508
from Pune, Maharashtra
Sep 30, 2016
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Denied for refund

Address: Gurgaon, Haryana
Website: www.ixigo.com

Hi, i have made a booking indigo flight ticket, flight no-6e544, pnr-d74d8c, journey date[protected], through ixigo. on dated 26-09-16 but i don't receive the cashback which they are commited rs 750/- but after next day they denied for cash back and saying you don't have made the booking through ixigo. even i have the screenshots for the same. they are just cheating on us, ixigo is really fraud comonay, shame on you ixigo...
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E
everkool
from Surat, Gujarat
Sep 23, 2016
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Cashback money not showing in any of the wallet - citrix or audio

Address: Gurgaon, Haryana, 122001
Website: ixigo.com

I have been a loyal Ixigo customer for years and have been using it as preferred platform for booking flights.

Since 3 Sept 2015, I have cumulatively earned rs. 3300 as cashbacks (via 6 flight tickets). I had been patiently awaiting the numbers to add up to a bigger value so that I can use it in a meaningful way (ex. book another trip) and that my money is safe in their wallet - Citrus.

However, I observed today...
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Swati Bhimte
from Mumbai, Maharashtra
Sep 21, 2016
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Money deducted from bank but transaction didn't happen

Address: Gurgaon, Haryana

Hi,
I was trying to book a return flight ticket from indore to new delhi on ixigo.com through payment gateway ccavenue.com on 21/09/2016. An amount of rs.8618 was deducted from my axis savings bank savings account (Via netbanking) but the transaction did not take place.
This is the sms i received from the bank : your a/c is debited rs 8618 on[protected] info: inb/[protected]/ccavenue.com / charge/mum
There is no customer...
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Kratika Kapoor
from Delhi, Delhi
Aug 3, 2016
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Unable to login to account in which cashback is credited,and the company is not helping in any way,it has been more than a week.

Address: Gurgaon, Haryana, 122002
Website: www.ixigo.com

I have booked 2 flight tickets through ixigo.com some days ago and by this time i should have received the cashback that was applicable to my tickets.
Yes, as i emailed to ixigo.com(because they have not provided any direct contact number anywhere ) about it, they said that the cashback has been credited to your account.I said ok, but my problem is that i am not able to login to the account in which the cashback is credited(CITRUS...
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S
sumitbhat
Apr 12, 2016
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Cab booking

Address: New Delhi, Delhi, 110085
Website: ixigo

Hi jetway, we have received your booking request. Your booking id is ixi10365. You will shortly receive an email on [protected]@gmail.com and sms with details of the lowest available fare and a payment link.

Cheers
Team ixigo

For dis booking my paid 5300 and ixigo fare was 3400. They told me that 1900 would b refunded but more than 1 month is gone nothing done by mr sajan. Big fraud company. His contact...
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B.Neha
from Mumbai, Maharashtra
Feb 19, 2016
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Poor service

Address: New Delhi, Delhi, 110001
Website: Http:/ixi.to/c

I had booked the cab from this company from Delhi to haldwani.. the taxi was booked at Rs 5400 and I received a confirmation message too from the company side. They also send the contact details of driver and then the journey was planned. The driver was about to pick up at 8 o clock in the morning.Since the trip is of 6-7 hours so everyone wanted things to proceed in planned manner.

Now at 10.50 in the night they are informing...
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V
Vaibhav03m
from Jaipur, Rajasthan
Jan 2, 2016
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Paid for excess baggage due to wrong details on the website

Address: Jaipur, Rajasthan, 302020
Website: www.ixigo.com

Booked a INDIGO flight 6E 606 for my wife from Jaipur to Delhi using ixigo.com where it was mentioned 20kg as check-in luggage and Rs.150 per kg for extra baggage. But at the airport Indigo staff mentioned max check-in limit as 15Kg and Rs.250 per Kg extra baggage. She paid Rs.3500 for excess baggage which was more than the flight cost. As a proof I just have a screenshot of the website with false details....
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chhaya gupta
from Davorlim, Goa
Dec 28, 2015
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No transparency to cutomers

Address: 380005
Website: www.ixigo.com

Hi Team, This complaint is in regards to ticket booked on 30th Nov'15, PNR: #JTQKW. I haven't received any cashback or any mail from your team. You customer care team is very ridiculously handling our issues, When I asked who will not go for claiming cashback Sakshi (Customer care representative) told that it's your fault you should have clicked on the link. If by any chance we missed to click on any not required link to claim cashback...
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Prince_15
from Mumbai, Maharashtra
Oct 9, 2015
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Cashback not received

Address: Pune, Maharashtra, 411013
Website: www.ixigo.com

Hi, I have made a booking through IXIGO. Still i don't receive the cashback they are saying you don't have made the booking through ixigo. Even I have the screenshots for the same. They are just cheating on us. - See more at: http://www.bookcomplaints.com/India/consumer-file-complaint/Ixigo-online-reviews...⇄
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Kunal Sachan
from Nashik, Maharashtra
Aug 26, 2015
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False Incorrect Marketing by IXIGO

Address: Pune, Maharashtra

In Aug 2015 the company is fradulently advertising a cashback scheme to be claimed within 7 days of booking. However only later you come to know it is within 6 days of booking. Because of this the customers are being taken for a ride and the company does not have to pay anything. This is pure cheating. I booked my tickets on Aug 16, 2015 (PNR C6NIVP). When I claimed cashback on Aug 23 (7 days of booking), the company refused saying...
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R
rocks20
from Delhi, Delhi
Apr 4, 2015
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LTC Offer

Address: Bangalore, Karnataka

Hi, I have booked a hotel booking with Ixigo website on 22nd Feb'15. Booking partner is Expedia and confirmation ID is provided via email. However, after having multiple follow ups with Ixigo team over last 5 weeks - feedback provided is "The details provided by you do not seem to match the records of our booking partner" which is absolutely pathetic to hear. I have original booking confirmation email, Expedia customer care also...
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