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Updated: Jan 2, 2025
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67
payment successful booking pending
51
money deducted from bank but ticket not booked.
23
cancellation of train ticket

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IXIGO is not issuing full refund as mentioned/promised in the flight ticket
I am complaining about the refund against cancellation of my flight ticket
Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints page 63

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R
rkn.kuldeep@gmai.com
Aug 30, 2020
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Refund inquiry

Sir i was completing the process of booking rail ticket... Amount deducted from account but but... At last step of booking process... It became failed... And i got a message that the money will be credited in my account within 5/7 days but not com refund. My booking date 14/08/2020. My booking id - ixitr[protected] kushinagar lokmanya tilak...
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R
Revanth Nutenki
Aug 30, 2020
Jun 10, 2022
This thread was updated on Jun 10, 2022
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Resolved

payment done - details not showing - ticket not booked

As i have given my upi address and i got payment request in my google pay. I've made the transaction. But after coming back to the ixigo app, there's no page showing my booking or my payment status or anything like that. So what's with this now?? I should atleast show either ticket is booked or not? So where's my money gone? What kinda service is this??...
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B
bgsiledar
Aug 26, 2020
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No refund of my money

Address: Aurangabad ifib

Dear sir,
I, RavinderSingh kartar Singh Siledar DOB 11/03/1970 Aurangabad had applied for corona virus insurance through your app and money is credited from my bank account through UPI but I had not received policy and no refund of Rs 549/- for 1 year.
You are requested to please refund my money back.
Regards,
RavinderSingh kartar Singh Siledar
[protected] / [protected]...
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M
Mukesh Jaishwal
Aug 25, 2020
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Refund rupees ticket cancel

Address: Shivpuri pokharai begusarai ward no 36 behind mira nursing home

Please provided my railway ticket cancel refund in1194 rupees...
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V
Vicky Malviya
Aug 25, 2020
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train service

Address: Somesar, pali, Rajasthan

Pnr-[protected].
Booking id-ixitr[protected].
Train name-surya nagri.
Date of journey[protected]
Trns id-7qk1180y69dbuzc1sp.
Boarding-pmy to. Bdts.
Passgrs.1. Vikas22m/2. Manoj vaishnav23m.
My ticket was cancelled but my amount is not refund...
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B
Bini1432
Aug 24, 2020
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Railway ticket not booking deducted my account

Address: 70 s.v.p road dongri

Railway ticket not booking deducted my account my money plzz my money refund my account 638. Date 24/08/20...
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K
kailashsolankipali@gmail.com
Aug 21, 2020
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Refund complaint

Address: Reliance smart pali
Website: Www.ixigo.con

Dear sir mujha mera refund amount abhi tak prapt nhi hua hai train booking dinak 7 February 2020 ko book kiya tha 8 February 2020 booking cancel ho gyi thi aur irctc na payment refund kar diya tha lekin ixigo sa mera payment refund nhi hua hai...
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P
palvinod98
Aug 20, 2020
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Payment debited from my account but tickets not booked

Address: Ixigo app

Today 20/08/20 I am booked train ticket from LTT to JNH for 4 people from ixigo app. After payment done next page was not open and time was also laps and tickets not booked and payment was also not refunded amount is 7033 rupees. Please help me out of this. Thank you...
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K
Kuldeepsh2
from Basti, Uttar Pradesh
Aug 20, 2020
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Ticket not booked but cash deduct in my phonepe account

Sir i booked train ticket from Basti to Bandra for 07 October 2020, whole amount of 755 is deducted through phonpe upi but there is no proof of ticket, no ticket is generate i check my irctc account sir please give my money back otherwise i complaint this shameful act in consumer court
User id irctc ixigo is kuldeepsh2
Phone no is [protected]
Email [protected]@gmail.com
Phonepe no- [protected]
Booking date...
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K
Kuldeepsh2
from Basti, Uttar Pradesh
Aug 20, 2020
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Cash deduct in my account and ticket not booked

I book a ticket basti(bst)to Bandra (BDTS) BY IXIGO CASH deducted my phonepe account after deduct ixigo become hanged and ticket not booked
So i want to refund my money...
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S
Shravan Kumar P
Aug 20, 2020
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Issue related to refund

TDR been filed on 03/07/2019 refund has been made by IRCTC on 03/08/2019 but refund amount is not yet credited to bank.

PNR Number [protected]

TDR refund case has been registered with NUMBER :[protected] on[protected]
I have messaged in this regard in IXIGO app but issue not resolved till today
Further there is no support service to talk with help desk except have to chat with autochatbox where...
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K
kartik prajapat
Aug 17, 2020
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Resolved

Refund stuck for 8 months

I booked a ticket via ixigo in January 2020 and the flight was cancelled. But still ixigo's system showed that i travelled by that ticket. Its been 8 months and they are just making excuses. Its been 8 months and they are still waiting for airline to confirm my refund. My 6500 is stuck for 8 months and they are paying no heed. Everytime when i ask for my refund status they aak for more time. Its their duty to get the confirmation from airline...
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S
Shanu1604
Aug 17, 2020
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Resolved

refund for pnr no. tuwqxf

I had booked a flight in june for my friend through vistara airlines. The flight got cancelled by the airlines and they sent me an email confirming i will get a full refund for this and also said they have informed the third party (Ixigo) to process my refund. It's been 3 months now i have still not received it. Everytime the ixigo customer service says it will take 15 working days. And now they are saying they have not received any confirmation...
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F
Faiz Syd
Aug 16, 2020
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amount deducted but no ticket confirmation nor it is showing in cancelled ticket area

I booked a train ticket from amritsar to mumbai central through upi gateway and they didnt even ask my irctc password. Amount of 2100/_ got debited from my account but no confirmation from ixigo about it and app shows no past booking. Please refund my amount of 2100. I need my money to be refunded please.

Booking date - 16th august 2020 at 12:24 pm
Date of departure - 19th august 2020

I humbly request...
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K
Kola Eswararao
Aug 16, 2020
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Flight is cancelled

I got a message that my flight was cancelled by airlanes due to operational reason, i5-1459 & p735nn
So how can i reschedule my flight...
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J
Jaswant Kumar Thakur
Aug 15, 2020
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merye account may say 3915.15rs kis baat ki laye kata gya hai

Address: Nagaliya Bhiwadi Rajasthan

Plz send my kahta diteals send me...
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M
M Chourasia
Aug 14, 2020
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Resolved

Money deducted from my account but ticket not issued

Address: Hq 31 BRTF, BADOON, RAJOURI, J&K

I was book ticket on 13 aug 20 for jammu to delhi for dt 17 oct 20 by ixigo app during payment, upi pay select and phonepay app open and ticket amount rs.1186/- show, then i pay through phonepay it's transection id is indbacafoe94a6305259e053307ci80ad9d on dt 13 aug 20, paid to icici. [protected]@indus rs.1186/- money deducted from my account without any confirmation mail or booking ticket id. Pls refund my money as soon as possibal....
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U
Uk_54321
Aug 13, 2020
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Issue with ticket booking

Transection is completed but ticket is not booking due to the page is not open for IRCTC password filling....
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Y
yashgaur969
Aug 12, 2020
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Money deducted but ticket not booked from ixigo

I booked a flight from ixigo for 21 August from udaipur to Bangalore.
Flight is not booked but my money is deducted. Please look into this as my money is deducted. I paid through upi and I am attaching screenshot below...
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V
vickys07
Aug 12, 2020
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Money deducted from my account without any confirmation mail or booking ticket id

Address: J 9 Shyam Sunder soc 2 old bapot jakat naka waghodia road Vadodara Gujarat 390019

Dear team,

I was booking a train ticket through ixigo application on 12th August at 03:16 pm and during payment via upi mode (Phone pay) my payment was successful of amount 5292.00 inr to Bhim upi id- [protected]@ybl as per upi reference but ticket was not booked neither there was any confirmation of booking failed in the trip history.

UTR code[protected]
Txn id- P2008121512089157057724
Bank...
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