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Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Jan 2, 2025

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Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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payment successful booking pending

money deducted from bank but ticket not booked.

cancellation of train ticket

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IXIGO is not issuing full refund as mentioned/promised in the flight ticket

I am complaining about the refund against cancellation of my flight ticket

Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints page 66

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I have never seen this type of worst service from ixigo.

I have cancelled vide subjected reference number and its already 1 months over and till the time i have not received my refund amount. I've tried to reach customer service team through app and not a single call back received from customer service team. With the chat support only comptuerised support is available. No human being is avail to understand / resolve the query.br...

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Hi ixigo team,

Today i was trying to booking a ticket through your application. And i have payed the money by upi google pay, my money was deducted but my train ticket was not booked.

Please help me out from this situation asap.

Please check below mentioned detail.

Thanks
Tarun jain
Upi id [protected]@okaxis
Amount deduct 1550.89
Payment mode : google...

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On saturday july 11, i trying to book a train tickets. The money was deducted from my bank account but the ticket was not done. It was showing that transaction timed out, but money deducted. So i just want my money refunded.
The transaction id is p2007111942409085243004...

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Address: Nawada

You are requested to please refund the due amount of pnr no [protected], [protected] and [protected] at the earliest. Irctc was already refunded it on 20 jun 20....

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Address: Truejet airlines hydrabad

I am sohel ansari i was booked my flight ticket from ahmedabad to aurangabad & aurangabad to ahemadabad via truejet flight
My both of flight was cancelled due to covid-19 pandemic.
My journey date was from ahmedabad to aurangabad is 14/3/2020& from aurangabad to ahemadabad is 22/3/2020
So due to covid-19 pandemic my both flight was cancelled directly from truejet airlines
But untill my refund money not received...

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Address: Sunil Kumar Singh village Khamaria post seora. Disst shahjahanpur up

Two time deducted amount but one ticket confirmed so plz refund my amount 3628...

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Name-ankush yadav
I have booked one flight ticket from gorakhpur to chennai. Paid using upi,
Upi transaction id[protected]. But in ixigo app it is not updated and it is showing that i have not book any flights. Please resolve this problem and send me my flight ticket.
Email id - [protected]@gmail.com...

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Dear concern,

I regret to inform you that i did not receive my refund in my account yet vide refund ref. No. Fvf1m1s0y8sqaz01mz.

Inspite of several mails, we are still struggling to receive my refund, there is no person or concerned email id to whom i can contact.

Neither it is showing anywhere email id or mobile number at your websites i. E. www.ixigo.com/helpcenter.

One of email...

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Address: House No.503,Gali No.2,Mamura,Sector-66,Noida(U.P)

Sir, earlier i messessed but no response from your side for my refund balance of rupee 3618 which has been deducted on 29/06/2020 at 9:21am during air ticket booking. Actually, i tried to book my ticket through ixigo with paytm upi transation but the amount has deducted and showing on ixigo app that no any ticket has been booked but amount has been deducted this is second time i text you but there is no response from your side. Sir, tell...

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Dear sir/madam,
I have booked a flight through ixigo for air asia. I want to cancel my flight and get a credit shell in my account. My booking id is a1ruhg. I contacted air asia for the same and got a reply stated down. Please look into this matter. Thanks.
— forwarded message —
From: airasia support
Date: thu, jul 9, 2020 at 5:13 am
Subject: credit account request for a1ruhg is rejected due to agency...

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Address: 33, govinda bhavana ramakrishna layout, 1st cross, old post off road,ramamurthy nagar

Website: www.ixigo.com

As i had booked air asia flight i5287 (Blr-del) travel date 01-04-20 vide pnr zzn2p since airline has suspended the flight and caused to cancellation by the airline itself and i have made refund request to ixigo despite repeated request the ixigo has only refunded the tax amount out of total booking amount and aggrieved on the same i have also approached the airline and raised an case and after going through the records the airline informed...

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Address: gurgaon, haryana

I was booking train ticket on dated 29.06.2020 but the amount has been deducted but the ticket has not generated and deducted amount has not returned to my account yet. Subsequently, i was trying to book another ticket on same day for same journey but same problem has been raised again and both amount is not yet received....

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Mere account se rupye kat gaya lekin tikit nahi mila plice mera rupya wapas ka do...

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Address: Sultanpur

Sir main ticket kiya paisa kat gaya ticket nahi huwa aur 7 days refund bhi nahi huwa pls mera ammount wapis kare...

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Sir, i have booked my ticket on 29/06/2020 on 9:21am through paytm upi transation amount has been deducted from my account of rupee 3618 but no any ticket has been generated from your side and in app also thir is only payment failed notification has been showing no any booking confirmation has been showing please return my money it's a humble request this side avinash kumar......

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Address: Noida

Sir/madam,
Please refer my pnr number dek
65f (Flight no.6e-587) issued by indigo airlines for my scheduled travel from pune to patna on[protected], which was booked through the ixigo website on[protected] but due to the imposition of lockdown; the indigo airlines cancelled their flights and my booking amount was kept in the credit shell for the future redemption of the amount to reschedule new travel plan for the same passengers...

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I tried to book my tickets from patna to gaya but due to some issue, my booking was failed. But, the money was deducted two times from my account. I got the mail regarding refund that it will be done in 7 days but i didn't get any refund till date. Kindly see to it and confirm my refund as soon as possible. My order i'd is ixitr[protected] and ixitr[protected]....

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I haven't received a refund yet for my march flight booking. Tried to call the customer care number multiple times but no one picks up and the customer care page on the website doesn't resolve my query. The chatbot is pretty useless as well. Spicejet has already refunded back to the agency (Ixigo) in march but isigo hasn't forwarded the money to me. Pnr: cbbi2g...

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My booking was cancelled due to covid pandemic,. You assured my flight booking is safe in credit shell when i wanted to redeeem credit shell, after 3 days of patience you said airlines wanted to refund me. I agreed and today i got a refund amount of 4951 for my booking amount of 6271 and credit shell amount of 5708. Is this some kind of joke why i got less amount? I am not going to tolerate this. Refund me compeltely other wise i am going...

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Address: Jharkhand

Mera payment panding ho gaya hai sir use return karne ka kirpa kre please sir 04/07/20 email address- [protected]@gmail.com...

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