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Updated: Jan 2, 2025
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Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
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67
payment successful booking pending
51
money deducted from bank but ticket not booked.
23
cancellation of train ticket

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IXIGO is not issuing full refund as mentioned/promised in the flight ticket
I am complaining about the refund against cancellation of my flight ticket
Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints page 69

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M
MD.SAJID ANWAR
from Powai, Maharashtra
Jun 19, 2020
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Payment successful but no ticket booked

Address: Gurugram

My name is sajid.
I booked flight from pune to ranchi on 18 june 2020 7:35 pm through ixigo for the time schedule 3 july 2020. The ixigo provided the link to payment through upi. I have made my payment of rs. 6307 through phone pe.
My transaction is successful but no ticket booked or no further information given about the flight.
Also there is customer support from ixigo.
I want my refund.
Please look into...
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K
Keerthana K M
Jun 18, 2020
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No refund and no customer service

Money was deducted but flight was not booked. There is no customer service to ask about it and haven’t received any refund....
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T
tariqrizvi1
Jun 17, 2020
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flight was cancelled by airlines but refund not received

Dear sir,
I have booked below ticket for my daughter for 15th march and same was cancelled by airline. I have not received the refund till now. When i am cancelling the ticket as per chatboat. The refund amount is only 771. Whereas it should be full amount 6520. Kindly look in the matter and expedite the refund process. As per information airline has paid full amount to you on 15th of march itself. As per your last message to assure...
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I
I_ShaliniRaj
Jun 17, 2020
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Credit shell not redeemed

As the flight got cancelled due to covid 19 they have provided a credit shell to us and therefore we started booking a flight fro july but no longer it took to realize that ixigo dosen't have credit shell redeem option by its own so i contacted there customer care on june 10 2020 but till now there is no response i have called them over 25 times and now they are not reachable. I want to redeem my credit shell as that is my money ot there...
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T
Tushar Nimje
Jun 17, 2020
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flight booking issue on 17th june 2020

I booked flight on 17th jun 2020 from pune to nagpur and payment was completed but i havn't recived any booking confirmation form airline nor ixigo.

I have done google pay in favor o[censored]pip2m[protected]le travenaxis....
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M
Meghabarai25
Jun 16, 2020
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refund not received inspite of incomplete transaction

Address: Le Trevenues technology private limited, Gurugram
Website: Ixigo

Transaction details - 1026#if[protected]
Ticket deduction worth - 3493₹
Payment completed and paid to le trevenues technology private limited on[protected] at 7:32 p. M. Ist...
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A
Auran
Jun 16, 2020
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Money debited but booking not successful

Address: Chakan,Pune,Maharashtra 410501

Dear ixigo train,
I try to book a ticket on 12june 2020 from pune to danapur train no 02149
The amount of ticket 472rs is debited in my upi id but booking not successful how this possible
I request to you please kindly look this mater and refund my 472rs amount...
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kehar singh verma
Jun 16, 2020
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pnr 2636940395 refund not received

इस पी एन आर नम्बर [protected] जिसकी यात्रा दिनांक 18/6/2020 को होनी थी उस ट्रेन को रेलवे द्वारा कैंसिल कर दिया गया है, किन्तु अभी तक कंपनी द्वारा रिफंड मेरे खाते में नही ट्रांसफर किया है,...
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A
atulmishra1186
Jun 16, 2020
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Refund of not booked ticket

Yesterday i have try to book the ticket through ixigo but ticket was not been booked and money was debited in our account.

For your reference i have attached here the payment acknowledge...
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A
Avijit Kayal
Jun 14, 2020
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payment of air ticket

Address: 8910887063 & email kayalavijit88@gmail.com

Payment of amount rs. 8497/- but air india air ticket not receive till now....
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S
smriti95
from Hyderabad, Telangana
Jun 13, 2020
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not refunded whole money as credit shell when ticket was cancelled

Hi,

I had made a booking on 22nd may for rs.[protected]+300 conv fee). But when the credit shell amount was given to me it was quite less i. E. 3181 rs.

Indigo and ixigo are putting blames on each other.

It wasn't cutomers' mistake that the flight was cancelled...
Why are ixigo and indigo making customers pay?

All the required documents are attached.

With regards,...
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G
Grvbst
Jun 13, 2020
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flight cancelled by airline due to janta curfew but refund not received from ixigo even after 2 months

I had booked a spicejet flight no sg8179 having pnr ff38xn from delhi to mumbai on 22 march 2020 having departure time of 19.45-22.05 hours from ixigo having booking no if[protected].

On 22 march morning at 6 a. M., i got a message from spicejet indicating that due to operational reasons my flight has been cancelled and preponed to flight no sg8723 with revised departure time of 08.30- 10.45 hours. Since the flight was preponed...
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K
Khanaslam1197
Jun 11, 2020
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Transaction failed ticket not booked but amount deducted

I was booking 2 flight ticket 08/06/2020 08:36pm bagdogra to new delhi through sbi net banking flight not booked my account deducted 7730rs but not get refund pls refund my money

Mon [protected]
[protected]@gmail.com...
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A
Ax๏м么 KëᴠlåR
Jun 10, 2020
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Payment related

I had cancelled a flight due to corona lockdown with pnr j81fpx guwahti to srinagar. At the time when i cancel it shows i'll be refunded rs. 2675 from the total amount but today i received only rs. 37. Is this a joke or something...?
I want the full refund which is shown at the time of cancellation....
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B
Bijender511414P
Jun 10, 2020
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non crediting of amount of credit shell already issued by indigo airlines

Address: Indigo Airlines Second Floor, Veritas building Sector 3, Golf Course Road Gurgaon

I have book air ticket of indigo airline from dibrugarh to new delhi on 21 may 2020 for dated 01 jun 2020 through ixigo pnr no bgvrqp and ixigo id no if[protected] for rs 7177.00. Indigo airlines divert the route of flight on 30 may 2020 which was not accepted by me and option to cancel the my air ticket and provide me refund. Indigo issue me a credit shell of rs 6449.00 and informed that the amount can be use for further booking of air...
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U
Utkarsh002
Jun 10, 2020
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paid twice for train ticket balance deducted

I tried to make booking via ixigo and made payment through upi tried for the same thing twice both the times balance got deducted and ticket booking failed and i didn’t even receive the refund.
My booking id are
Ixitr[protected]
&
Ixitr[protected]...
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J
Jayshetye4
Jun 9, 2020
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I am complaining about my ixigo account

I want to delete my account your company's recover information our personal data please help as soon as possible please delete my account. You don't not take any action I will take legal action on your company....
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S
Sragvi Ghosh
Jun 7, 2020
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refund issue regarding my flight cancellation

Address: Le Travenues Technology Pvt.ltd, Sector 53,Golf Courses Road, Gurgaon, Hayrana 122002

Respected Sir,
This is in reference PNR M7F39F and FGM3KH to the refund issue regarding my flight cancellation. Ixigo has not yet refunded the amount and is neither replying to any of my emails or phone calls. I had cancelled the tickets on 18th March, 2020. Still there has been no proceeding regarding the refund. I had cancelled the tickets before lockdown announcement, so the amount is expected to be transacted to my bank account....
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K
kehar singh verma
Jun 7, 2020
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Not refunded cancelled rail ticket

Pnr [protected] ticket cancelled buy railway due to train cancelled as per corona varies on dt.18/5/2020 but ixigo not refund my money rs 1875 (As per irctc massage) till today dt. 07/06/2020...
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S
SinhaNitesh
Jun 6, 2020
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amount deducted but not received any confirmation of my booking

Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002

Hi,

Yesterday i have booked bus from ahmedabad (Paldi) to upleta for june 8th.

Please note the amount of rs. 430/- has been debited but i have not received any confirmation from your end nor from bus operator i. E. Rajwadi new jalaram travels.

Kindly take a look and let me know what needs to be done.

Passenger name : nitesh nayan
Regd. Email id: [protected]@outlook.combr...
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