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www.ixigo.com
3.4
Updated: Jan 2, 2025
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Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
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payment successful booking pending
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money deducted from bank but ticket not booked.
23
cancellation of train ticket

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IXIGO is not issuing full refund as mentioned/promised in the flight ticket
I am complaining about the refund against cancellation of my flight ticket
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Ixigo reviews & complaints page 71

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R
rohitrizki
from Vadodara, Gujarat
May 28, 2020
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Didn't receive refund

I have been contacting Ixigo support but no one bother to respond. I had a booking this month before 30th June and as per there email we don't have to cancel the ticket and refund will be automatically credited, but I still haven't receive it.
Can you please help?...
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T
tariqrizvi1
May 27, 2020
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Refund of booking amount

I have booked a indigo flight pnr no kfkmpv fory daughter sayma rizvi from doha to mumbai for 15th of march.
The fight was cancelled by airlines due to lockdown.
I have received the intimation of full refund from indigo to ixigo.
I have not get refund from ixigo till now.
If i am going to cancle the ticket as per ixigo chatboat refund amount is only rs771.
I have tried to call several times but nobody is...
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D
Diya sri
May 27, 2020
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Change my travelling plan

Mera travelling 28 may 2020 travelling ka planning change karna tha isliye main subah se ixigo customer care ko conduct kar raha hun koi jawab nahin mil raha hai mera call ko customer care ne atal nahin kar raha hai subah 11:00 baje se lekar raat ko 10 baje tak main cal karte ja raha hun koi response nahin mil raha hai please mera comment ko receive karo...
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C
cakomalbansal1@gmail.com
May 27, 2020
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air tickets refund

I have booked a flight from delhi to singapore & return through travel booking company ixigo with pnr jxn7x & zbs57. Due to the travel advisory issued by the govt of india pertaining to coronavirus, i have decided to cancel my tickets & applied for the full refund of my flight tickets on accurate time to prevent the contamination in our country as a responsible citizen and the same has also been accepted by the airindia team. But inspite...
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Y
yajur pruthi
May 27, 2020
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Amount deducted but didn't get any confirmation

I booked a flight ticket using ixigo from cochin to delhi scheduled on 30 May 2020 using phonepay (transaction id-P2005271534396882399111 amount-6265 date of booking[protected] time-15:35) but didn't get any ticket. Amount has been deducted from my bank. Please look into the matter...
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G
Gurukartick Jayaraman
May 27, 2020
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Ticket cancellation refund indigo shell

The amount in indigo shell, can it be used for booking. kindly keep an option like indigo shell while booking so that we may use it....
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S
surendrarcm
May 26, 2020
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About refund of my airline ticket

Address: I-114,Bapu Nagar

Due to covid 19 all flight canclled and tkt amount refund in clint account but ixigo till now not refund my payment ...why
already spice jet refund the amount...
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S
surendrarcm
May 26, 2020
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About refund of my tkt

Dear sir,
i have booked an air ticket for me on dated 12 Mar 2020 12:49:26 and flight schedule is 18/04/2020.
Booking Confirmed
Hi Surendra,

Thanks for booking your flight via ixigo. Please find attached your e-ticket.
NEW DELHI TO KOLKATA

SpiceJet
SG-272
New Delhi
DEL 09:25
SAT, 18 APR ‘20
Indira Gandhi Intl Airport
Terminal 1D
br...
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M
Mahensharma Mau
May 26, 2020
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Ticket not booked on 25 may2020 but amount deducted

Address: -, WARD NO.01, MAU, SRIMADHOPUR, SIKAR

I am booking a trip from jaipur to hyderabad by air through air asia on 25 may 2020. Payment of rs 18970/- have been made via phone pay and amt deducted from my accounts but was not booked. Request refund the amount deducted immediate as must required....
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A
Abdur Rouf Sarkar
May 24, 2020
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Bill done but ticket not booking

Address: Saraswati kunj,sector53, Gurgaon, Hariyana

I was booking a train ticket from falna to mumbai for 24 may2020 and i clicked on upi option... Then proceeded with the payment on google pay. And then amount debited from account here is the message from my bank
Rs 2675.00 debited from a/c [protected] on 24.05.2020 to vpa [protected]@axisbank (Upi ref no [protected]@ybl. Not you? Call on [protected] to report

And then i switch to ixigo app to continue the booking nut it...
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R
rahulsingh2107
May 23, 2020
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Fraud and harassment by Ixigo

Address: Flat No.1070, I-Block, 5th Avenue, Gaur City-1, Greater Noida West, UP-201307.

Dear sir/mam,
I had a credit shell of rs.3, 430 from indigo for the ticket i booked thru ixigo for travel of my wife and 2.5 year daughter on 21st march 2020 which got cancelled by the airline due to covid-19 pandemic.
After getting some relaxation from the ministry of civil aviation and dgca in lockdown-4, i re-planned my wife and daughter's return from their hometown to noida at our home as they got stuck there since 2.5...
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S
Subhangi Dash
May 23, 2020
Resolved
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Resolved

i am complaining for fraudulent service

Address: Gurgaon

I tried to book a ticket on ixigo flight booking app yesterday for which my money got deducted and transaction was successful but there's no booking id generated, so no ticket booked but my rs 11036 got deducted.

Please help me with this....
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D
Digamber Yadav
May 22, 2020
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Can't receive refund money.

Address: Haryana,Gurgaon golf road course Le Travenyes Technology Pvt Ltd 2nd floor, verit's building, behind Ibis hotel,Sector 53

I have booked two train tickets on 08.05.20 pnr no. [protected] and another on 11.05.20 pnr no. [protected] through ixigo app due to covid-19 train was cancelled. I can't receive my refund money.
Please take necessary action....
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V
Vinay Jinka
May 22, 2020
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Couldn't get my refund

As the outbreak of covid 19 flights were cancelled. I have even requested for refund but it's been 45 days still i didn't get back my refund money...
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M
mishrasonal083
May 22, 2020
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Money got debited from account and payment failed in ixigo site

I tried booking flight ticket 2 days ago and money got debited from my bank account but payment failed in merchant site. And i still didnt get a refund in my bank account...
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S
shaardul0809
May 21, 2020
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Regarding refund of two train tickets

I contacted irctc for my refund of my train tickets. They sent me the transaction details after which they asked me to contact the bank. But when i enquired the bank they told that no transaction has been done. Later on irctc asked me to contact here. I am providing you my email and transaction id which i got from irctc.

Pnr-[protected] ; transaction id-[protected]
Pnr-[protected] ; transaction id-[protected]br...
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V
Vaibhav43
May 21, 2020
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transaction successful in upi but there is no transaction booking id pnr in ixigo account

I would like to inform on 20/05/2020 i booked ticket for june 4 /2020. I made payment from phone pe upi and there the transaction is successful and i confirmed from phone they said yes the amount is transfered to merchant. But after returning to ixigo app there is no booking in my account after payment. I am attaching my screenshot of payment.

Kindly clarify what needs to be done first....
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A
Arunabh Sengupta
May 20, 2020
Resolved
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ixigo not refunding irctc refunded cancelled ticket due to coronavirus

Address: 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002

Please note that my father had booked two-way train journey from durg to nizamuddin and nizamuddin to durg dated 05/05/2020 and 16/05/2020 respectively. These tickets were booked through ixigo. However due to covid lockdown both these tickets were cancelled by irctc with an intimation that refunds will be received in 3-4 days.

The total refund amount aggregate rs 7670 and pnr of journeys are [protected] and [protected]. I have...
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S
Satish Kaushal Yadav
May 19, 2020
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Refund not came money

Address: Vill- VBHC vaibhava ORAGADAM

PNR [protected] refund not came money...
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D
Devashish Upadhyaya
May 16, 2020
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Train ticket refund not received

Dear sir I had booked train ticket in march 2020 from BHUBNESHWAR TO DELHI in rajdhani train no 22811 whose pnr number is [protected] .This ticket is cancelled by railway . But its refund is not received till now. Look into the matter and kindly refund on urgent basis...
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