Lenskart Complaints &amp; Reviews

Address: Satna reewa road

I am Deepanjali from satna.I have to raise a serious complaint about satna rewa road satna.Me and my sister went to a shop for eye checkup today and employees at the store acted so weirdly, I told them to get my eyes checked and they were like first select eye frame and I was like I ordered eye frame 1 week back so I have to make that frame into power then the lady told we can not get your eyes checked because there is the electricity and...

Helpful

Found this helpful?

With reference to this subject order,
I asked for width of 135mm instead of 131mm. Employee advised he can make it 134mm for sure and will try but cannot promise for 165mm

Height alone make it to 28mm instead of 33mm which he said he will drop email and take care. Not to worry about it.

Pls note I spoke to Rajan employee id 54242 via screen share did the placement. I asked him to clarify and since he...

Helpful

1 other people found this review helpful

1 found this helpful

I am Raghavendra, Since there was Lockdown I wished to purchase Eyeglasses from Lenskart.com...I have selected few eyeglasses and added to cart but there was continuous calls and notifications insisting to place order...Then i had a chat with their representative and he placed an order of 2 JJ Eyeglasses with Blu cut fully loaded antiglare thin lens package and 2 fogg Lens cleaners...
they promised that within 3-4 days it ll be delivered...br...

Helpful

1 other people found this review helpful

1 found this helpful

Hello Sir/Madam,

A few months back I booked for home eye test. I purchased 2 eyeglasses recommended according to the eye site number. The temples broke so easily just by placing hand on the specs. I want replacement of my glasses. The order number for the same is [protected]
I request Lenskart to resolve the issue (replacement/repair) immediately and assist me through further process.
Thank you...

Helpful

Found this helpful?

Address: Infront of Hotel Savera, Rewa Road, next to Shagun Sarees, Madhya Pradesh 485001

I had purchased 2 specs from lenskart satna Madhya Pradesh in Last lockdown 10 may 2020 the Shopkeeper told us about the insurance policy in which he told us that with in 1 year if your specs is break it get repaired free of cost no extra charge is pay ... when my specs glass is break I went to shop then shopkeeper say you have to pay 60-70 % of the original amount of the specs even that specs is with in insurance.. first' the provide the...

Helpful

5 other people found this review helpful

5 found this helpful

Hi Team,
With due respect, i am upset to share this.
I had purchased eye glasses for myself & my husband in the last year lockdown. As we could not go out for the eye test & glasses.
The marketing guy came to our house, did a eye test for both o[censored]s and got our eye glasses with - in 4-5 days.
Unfortunately since then we were facing a eye problem after using the glasses. Even my husband went for a another eye check...

Helpful

Found this helpful?

Hi, I had purchased lens for 1 year about 3-4 months ago. But the quality of lens is very bad. I have been purchasing from lenskart for a very long time and this has never happened. The lens keeps tearing and i have to change within a week. This has never happened before. Please let me know what can be done....

Helpful

Found this helpful?

I Have Purchased Spec on 17th May, And I have Return on 24th May,

But Still, now I have not received any update on this ..

As per your system, there is no update too.

Pls, help its an Emergency......

Helpful

1 other people found this review helpful

1 found this helpful

Such a worst response from lenskart since 2 week I am not getting my test report...

Helpful

1 other people found this review helpful

1 found this helpful

I paid Rs. 951 for a pair of Vincent chase eyeglasses with anti glare and it says payment pending though I paid the full amount. I’m worried as many customers having similar problems still haven’t had their problems solved even after the representative said wait for 24 hrs. This was my first time buying form lenskart and I really thought it was a genuine website and never thought I’ll be facing such silly payment issues on first try....

Helpful

Found this helpful?

Website: www.lenskart.com

It is strange, Order No [protected] was booked on 11th May at Panaji Store for high power. On the day of booking Store Person was so prompt with all the information. His gestures were so accurate, talking to many people to show me that the store is so swift to deliver the within 5 fays. It is more than 16 days, order us till under processing. Now I realized, people at Lensekart are so stupor, how can they forget to understand that patient...

Helpful

1 other people found this review helpful

1 found this helpful

I order spectacles and done payment on 25 April 2021. I have raised the issue with Lenskart support team and also with bank support team.
Lenskart says they didn't recieve payment and bank says the amount is debited from your account and credited in merchant account.

Its been now one month but the issue is not resolved.

Order id: [protected]...

Helpful

Found this helpful?

Address: Jai hind nagar khar east

I have very tried to blocking number leanskart getting lots of promotion massage . I had block lots of number . But again and again getting same massage....

Helpful

Found this helpful?

I am extremely disappointed by the service extended by Lenskart on my order.
I had placed an order in March and after wearing the spectacle one was totally fine however I couldn’t see clearly from the other pair so I got in touch with the staff who helped me during my order. I asked him to confirm if both powers were the same and he confirmed they were.
I still was uncomfortable after wearing the second pair and decided to...

Helpful

Found this helpful?

I have purchased 2 glass with frame from lenskart near Victoria college, Palakad, Kerala showroom in December . But within 2 month, one of that frame broken. I had given that frame to showroom for repairing but they told me that they can not do anything what only can do change the whole set and it costs almost same of the new one. Although service was good while purchasing new frame, service afterwards is really not satisfactory.
So...

Helpful

2 other people found this review helpful

2 found this helpful

I have never subscribed for SMS from them. And I also do not hold Lenskart account. DND is activated for my number but still I get their SMS so frequently. I have visited their website but do not find any way to unsubscribe their....

Helpful

Found this helpful?

3 Comments

Address: Connaught place new delhi

I purchase 2 pair of eyeglasses from lenskart with their highest quality lenses with anti scratch and anti break..my order id is [protected] order date 1 dec 2021. now i used my glasses properly.since i have 2 pairs i use in at office and 1 at home and even after that my so called anti scratch lenses are heavily scratched within 4-5 months of light usage. Lenskart kindly take a note of the same and provide me some relief as it is plain cheating...

Helpful

Found this helpful?

Address: Viman Nagar, Pune, Maharashtra

Website: stores.lenskart.com/optometrist-sunglasses-Viman-Nagar-Pune-63811/Home

LENSKART has not been responding to the email requesting for refund. The refund process LINK that LENSKART issued through a 3rd party CASHGRAM id-f05148899d5211eba7a4efb0f24757f7-57 has no mention about expiry dates and when I tried it didnt worked.

When the issue was flashed to CASHGRAM they were prompt in advising to reach out to [protected]@lenskart.com and I did so multiple times.

Request to take up on priority...

Helpful

Found this helpful?

Address: No. 30/1, Srinivasa Layout, 11th main, 7th cross, Hongasandra, near devarachikkanahalli chowdeshwari temple

I received the replacement of my lenses with order Id [protected] for my complaint against order number [protected] today. But I am not at all satisfied with the product i have received, in fact i am anguished after seeing it. Right from the beginning i told my right eye lens is thick and needs to be replaced with thinner lens(which should of the same thickness that of left eye lens), Now in the product i received my left eye lens has been...

Helpful

Found this helpful?