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3.9
Updated: Mar 29, 2025
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27
I wanna get my broken frame repaired or replaced...
21
didn't, refund my amount in bank... forcing me to use store credit
11
Insurance Claim

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Excess amount charged - refund not received
Poor product Vincent Chase lenses
Three or free totally false commitment (only marketing strategy)

Lenskart reviews & complaints page 36

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P
Prateek2000
Feb 10, 2021
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Product I am complain about

I got a message from the lenskart after the store destroyed my product and they didnt give replacement
See this

We regret to inform you that since the order is out of warranty hence we will not be able to provide further replacement.

As a goodwill gesture, we can offer the discount of 10% on your next purchase on Vincent Chase/John Jacob Brands. We have already shared the best possible resolution with...
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Sujp
Feb 5, 2021
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Settling and refund correct amount related to a Product refunded

I returned a product because of the quality and wrong fitting

I had paid Rs. 3500 for Lenskart Air LA 134772 Dual Color Full Rim Cat EyeBluecut Fully Loaded Anti Glare Thin Lens Lens Package, Lenskart refunded me Rs.1769.

I wanted to exchange however Lenskart website didnt allow me to do that. So I had to take a refund as store credit so I can buy another product. During my initial purchase, I got a discount...
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Anjali_agwl
from Bokāro, Jharkhand
Feb 4, 2021
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Bausch & Lomb contact lenses

HI Team,
I had ordered a Baush n Lomb Pure Vision 2 Crisp clear vision 2, through the Lenskart app. (Order ID: [protected], dated 15 September 2020)

I suffered Corneal Keratitis, by using one of the lens with power -5.25, LOT R98524770, as confirmed by an ophthalmologist . This infection has resulted blurred vision with corneal surface scarring. To what extent this can be cured, the doctors cannot opine on now.
I...
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Daveshivani
Jan 30, 2021
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Replacement of lens

Address: Ahmedabad

Dear team as I had brought lens from lenskart by visiting the store at Ahmedabad Gurukul road branch. As I had missed the left side pair of lens at the shop when I reached home suddenly I called up and informed at your store about the whole scenario that I had forgotten the left side pair of lens at the shop they said that there is no such a pair of the same and at the evening they called up and informed me that we had found your lens and...
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Dr.Lal
from Mumbai, Maharashtra
Jan 29, 2021
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Cancellation #Refund #fraud Ref.1225140117

Address: Registered Office at 339A/8, Mehta Chowk, Near Juhi Clinic Dadawadi Jain Mandir Road, Mehrauli, New Delhi 110030 and principal place of business at 12/1, 13th Floor, Vatika Mindscape, National Highwa
Website: lenskart. Com

I have ordered for two pairs of eye glasses with the help of their sale assistant Ms. Kopal sexena and paid rupees 9945.60 to lenskart through BHIM UPI and got Confirmation message
Order Placed at Lenskart.com: John Jacobs Eyeglasses & 1 other. Ref: [protected] for Rs 9945.60. Partial items may be dispatched in different shipments for faster delivery. Complete order delivery by 25 Jan 2021.
Track your order: http://lnskt.co/Lo0MpZOObr...
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Adrika Gupta
from Kolkata, West Bengal
Jan 24, 2021
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Wrong Information given by Assistants

Address: MG Road, Kolkata, West Bengal, India

On 23rd Jan 2021, I went to my nearby Lenskart located in MG Road, Kolkata. I bought a new frame and person who was assisting me asked me if I wanted to buy a membership. She told me it costs Rs 600. I said no and bought my frame was Rs 2800. When I arrived home, I was just looking at the online lenskart and I found membership is supposed to be free from 23rd Jan to 26th Jan. I could have bought one more for free if I had availed the free...
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V
Vikas Dewan
Jan 23, 2021
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Worst buying experience

Visited ur showroom at dilaram bazar at rajpur pur road dehradun 248001. After selection of 2 frames of Vincent, waited for 45 min to load the order and then was asked to come back after 2 days due to some state. Error . Then selected a packet of disposable lenses, asked for 2 nos. Store had 1 in stock . While loading order it showed a promo of FREE lenses liquid, the store manager who was utterly RUDE refused to give saying this does not...
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Seema ojha
from Delhi, Delhi
Jan 18, 2021
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Product are not getting refund

Progressive lenses received after home check up I am not able to read comfortably with glasses and want to return and get my money back I am calling customer care since 13 Jan and no one is arranging pick up and refund for product....
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G
Gupta Sakshi
from Delhi, Delhi
Jan 17, 2021
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False promise made by the team regarding exchange process of product

I ordered eyeglasses from lenskart on 4th Jan 2021and when I got the delivery on 11th Jan 2021 the frame size was big, so I placed it for exchange at the same time, the pickup facility was arranged and than as I was not able to get the other eyeglasses at same price so the chat agent told me that he'll be placing order on my behalf and I have to choose store credit option so that he can place order on my behalf. I did as the team said me...
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G
g0547s
from New Delhi, Delhi
Jan 13, 2021
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Cheated and Irresponsible behaviour by Lenskart

It was told to me that lenskart will update me about the escalated request to get approval for pickup and replacement of wrongly given eyepower/glass alongwith frame.

But, it being more than 1 month but no response from lenskart !!!
I already shown good amount of patience... But disappointed to say that lenskart haven't shown their responsibility yet !!

I am a gold member of them but getting worst service....
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T
Tanvi Behl
Jan 12, 2021
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Frame Broken after 1.5 months

I bought my frame from the lenskart website and nw it seems to be broken and I'm not able to fix it. Please help asap....
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R
Rohansen
Jan 10, 2021
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Wrong product received from Lenskart

Address: 42/2,Senhati Colony , Behala , Kolkata 700034

Order no- [protected]. Got my product delayed and then found out that I received the wrong products. Been talking to the reps for the last 7-8 days for exchange or refund but to no avail.
Courier guys coming and saying they cannot take this product as it’s not matching what they have been provided from Lenskart. So frustrating and disappointed. Most fraudulent site ever!...
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D
Dinos
Jan 8, 2021
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Refund for order id ending in 776 on registered phone number 9835241910

I received a Cashgram link to get my refund, gave in my upi id and then the transaction failed on 16 th of December. Till date I haven't received my amount...
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A
Ank123456
Jan 6, 2021
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Payment successful but lenskart showing its pending

I have ordered lens and amount has been debited from my bank account. But in lenskart application payment status is pending. Its been 24 hrs and I am not able to contact customer service...
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SudiptaRoy86
Jan 6, 2021
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1224825314

Address: Kolkata

Received a defective product...
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K
Krspr
Jan 2, 2021
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Glasses purchase

Address: Property No 29/24/2, 25/2/1, 30/4/1 Revenue Estate of Village Begumpur Khatola Gurugram (06)-122004

I ordered 2 pair of glasses on December 19, 2020. As soon as the invoice pulled up, I noticed a problem with what I thought I had ordered for a pair of prescription sunglasses. I immediately e-mailed Lenskart. I got no response. I tried to contact them several more times, even checking junk mail to make sure my server had not kicked it out. Again, no response, except to say my glasses had shipped. They arrived December 26, and as I suspected,...
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Amit Wani
Jan 2, 2021
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Misguiding Relating to offers and presenting fake offers to customers in Kharadi Pune Store

Dear Team,

I had gone to Kharadi Lenskart Store in Pune, Maharashtra, at time of sale they told me that you purchase one glasses n frames of john n jacobs n purchase gold membership you will get one free and at time of billing they refused ti give that offer. The glasses n frame was costing me about 6100 INR with one free, at time of boll they were tell 13 k in which i had to purchase gold membership of no use.
br...
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N
nivi226
Dec 31, 2020
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Broken have not replaced

Address: t nagar

I need to replace my spectacles...
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P
Prithvirajp
from Chennai, Tamil Nadu
Dec 30, 2020
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Pickup of the return product not done yet and no response for emails sent about the status

Hi Team,

On Feb 7 2020, I have raised return request and it was accepted as per policy. And the pick up was suppose to dome by 48 hours. But neither the pick nor any refund done for the order Id [protected]. I have raised several emails to pick and confirm on the status. But no response for my email on feb and mar 12. After that Due to covid I was not getting any update from lenskart and whenever I try to connect them over...
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Biswajitgupta
from Delhi, Delhi
Dec 29, 2020
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Spectacles issue

Address: Flat No. 202 Mohan Mahal CHS LTD

Dear Sir / Madam,

I am writing to you to raise an issue about: Beauty & Personal Care

The issue that I have experienced was: To the PRO department - Lenskart

Had purchased specs (Ref WO number: [protected] dated 01/03/2020:) from a much advertised and branded product with a hope that we would have a relationship which would be everlasting.

A week back, had been to your Nitin company...
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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998
Lenskart.com
As checked the complete order was delivered. Hope your concern has been resolved.
Lenskart.com
As checked the complete refund has been processed from our end. Hope you have received the same.
Lenskart.com
and thanks for answering so soon
IN
Indian_79

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